Ngao credit Careers

Responsibilities

• The key responsibilities is to market Logbook Loans and Other products and earn money

Qualifications

• Any form four leaver who is ready to be trained and learn to get experience

Role Description

• This is a full-time on-site role for a Commission-based Sales Agent. The Sales Agent will be responsible for daily sales activities, including customer service, sales generation, lead generation, and providing insurance solutions. The Sales Agent will also be involved in training and educating customers on our financial products.

Qualifications

• Excellent communication and customer service skills
• Proven track record in sales
• Atleast 6 months experience in logbook loans sales
• Self-motivated and target-driven
• Ability to work independently and as part of a team
• Bachelor's degree in Business, Marketing, or related field is a plusp
• preferably stays within Kitengela

Role Description

• This is a full-time on-site role for a Logbook Loans Sales Agent. The Sales Agent will be responsible for daily sales activities, including customer service, promoting and selling logbook loans.

Qualifications

• Excellent communication and customer service skills
• Experience in sales and promoting financial products
• Strong interpersonal skills and ability to build rapport with clients
• Highly motivated and target-driven
• Fluency in English and Swahili
• Experience in the microfinance industry is a plus
• Diploma or bachelor's degree in business, finance, or related field

What you need to know

• We are proud of our growing team of great professionals and now we are going to grow even more with your help! There are no costs attached to this, and we provide you excellent knowledge and skills.
• We make sure that you become a fully empowered businessperson.

Benefits

• Gain new skills and develop your self-confidence.
• Fast personal growth and maturity.
• Earn unlimited commissions!

Responsibilities

• Meet and exceed sales targets
• Successfully create business from new and existing customer accounts
• Manage complex negotiations with senior-level executives
• Build rapport and establish long term relationships with customers

Qualifications

• 1-2 years sales experience
• Experience and working knowledge of CRM systems
• Demonstrable track record of over-achieving targets
• Strong written and verbal communication skills

Responsibilities

• Drive and meet team sales targets
• Build and manage a healthy loan portfolio.
• Ensure full and timely collection of principle, interest, and fees.
• To formulate sales strategies and ensure company targets are met.
• To collect quality market intelligence and advise the branch manager accordingly.
• To map potential customers and generate leads for the organization.
• Prepare forecasts, sales budgets, and reports including activity, closings, follow-up, and adherence to goals.
• Reviewing sales performance on a weekly, monthly, quarterly basis; with the aim of meeting or exceeding targets.
• Verification of loan files and counter checking to ensure that all supporting documentation attached is sufficient to process a loan.
• Accurate and timely application of loans in the System.
• The Team Leader will be responsible for Recruiting, training, motivating, and coaching the Sales Agents to significantly achieve results.

Qualifications

• Degree/Diploma in a business-related field.
• Over 2 years’ progressive experience in sales with a proven record in managing a team.
• Previous sales experience in selling financial products is a MUST.
• Possess excellent sales and negotiating skills.
• Excellent communication, interpersonal, and customer care skills.
• Must have a keen understanding of business and developing market segments.

The primary role of the Contact Centre Officer is to close sales deals over the phone and maintain good customer relationship. The role includes identifying customer needs, presenting products and services over the phone as well as dealing with complaints and queries.

The incumbent will also answer all types of incoming calls from prospects /customers - inquiries, complaints, requests. They will use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They will speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions with the best Customer Experience. You will be working in an environment based on teamwork, respect, performance, and responsibility.

Responsibilities

• Contacting potential or existing customers to inform them about our products and services.
• Seize opportunities to upselling and cross selling NCL products and closing the sales through the phone.
• Listening to customer needs to generate repeat sales.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Escalate client’s inquiries in a timely manner to the appropriate branch and follow up to ensure all queries are resolved.
• Obtains client information by answering telephone calls; interviewing clients; verifying information by adhering to NCL communication script guidelines.
• Determines eligibility by comparing client information to requirements and offering suitable products.
• Meet set personal/team lead conversion targets.
• Capture Customer details on the CRM both consistently and accurately.

QUALIFICATIONS AND SKILLS

• Diploma or equivalent required, bachelor's degree preferred.
• Minimum 2 years’ experience working in a contact centre set up.
• Exceptional telesales skills.
• Familiarity with CRM system and practises.
• Proficiency in the use of MS Word, Excel, email and experience with the Internet.
• Proficient in English (oral and written).

As a copywriter, you will be tasked with writing innovative and original content copy to bring brand ideas to life and create lasting relationships with our various target audiences.

You will work within the Digital team and be responsible for editing the content written by other members of the team. You will be critical to maintaining the brand reliability at the online channels level. You will also be creating engaging, innovative and creative content about our
company’s product(s) and services for our target audience.

Responsibilities

• Produce original content for all our paid, owned and earned media.
• Collate detailed knowledge of the target audience of each company within the group.
• Maintain accurate tone of voice.
• Write blog articles, white papers, reports etc having comprehensive information on our products and services.
• Edit the content written by other members of the team.
• Implement the best SEO practices on the published work.
• Liaise with Designers and Content Manager to enhance textual content with graphics.
• Select the tone of language and to be used in marketing and advertising campaigns.
• Create and analyse weekly as well as monthly reports.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in Marketing, Communications, and relevant field.
• 3 + years’ experience of copywriting or related communications experience required.
• Must have proficient computer experience, including Microsoft Word, Excel, PowerPoint.
• Strong attention to detail.
• Must have excellent verbal and written communication skills.
• Ability to train, direct, lead and evaluate the work of others.
• Ability to manage multiple projects and deadlines concurrently.
• Ability to judge creative concepts and copy, and clearly communicate creative direction to
  others.

Job Requirements

Education:

Bachelor's degree

Work experience:

2 years

Language skills:

English

Job Summary

Contract Type:

Full time

Responsible for promoting and driving the sale of Loans and other company’s services to existing and potential clients. Gaining new clients as well as maintaining existing ones, development of new loans prompts.

You will provide a phenomenal customer experience at the branch. In this role, you will interact with our clients one-on-one on a daily basis, provide customer service, and use consultative sales techniques to retain customers.

Responsibilities

• Selling of company products to potential and existing clients while meeting individual targets on a monthly basis.
• Attending to walk-in customers and answering incoming customer calls regarding service questions and general client concerns.
• Create market awareness for the company’s product
• Identify sales prospects and follow up on new leads and referrals resulting from field activity
• Enhancement of customer service, ensuring all customer queries/complaints are conclusively resolved within the required timeline.
• Verification of the loan application files and counter checking to ensure that all supporting documentation attached is sufficient to process a loan.
• Accurate and timely application of loans in the System.
• Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures.

QUALIFICATIONS & SKILLS

• Degree or Diploma in Sales & Marketing/ business-related field
• Minimum of 2-years experience working in customer service
• Thorough knowledge of the auto logbook loan products and processing.
• Able to meet set sales target within the time frame
• Proficiency in the use of MS Word, Excel, email and experience with the Internet
• Proven experience as front desk representative, agent, or relevant position
• Knowledge of office management and basic bookkeeping