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What you will do:

• Overseeing the Dealer KYC Verification and Onboarding Processes: Managing the verification and onboarding processes for dealers, ensuring compliance with KYC regulations and company policies.
• Ensuring Compliance of KYC Processes and Onboarding Process: Monitoring and ensuring compliance of KYC processes and onboarding procedures, revising processes as needed to improve efficiency and effectiveness.
• Cultivating Relationships with Dealers: Building and maintaining relationships with dealers, addressing payment issues promptly to ensure uninterrupted sales operations.
• Facilitating Escalation of Operational Mishaps: Facilitating the escalation of operational issues raised by departments to dealers, tracking the resolution progress to ensure challenges are addressed effectively.
• Communicating Product and Pricing Updates: Communicating updates on Watu products and pricing to internal and external stakeholders, ensuring all parties are informed of changes.
• FO Account Verification and Creation: Managing the process of creating new accounts, ensuring accuracy and completeness of information.
• Collaborating with the Legal Department: Collaborating with the Legal department to deliver signed partnership agreements from the company to dealers for compliance purposes.
• Collaborating with the Data Analytics Team: Working with the Data Analytics team to develop seamless storage and retrieval of dealers' databases, ensuring data integrity and accessibility.
• Collaborating with Back Office Cash Flows Team: Collaborating with the Back Office Cash Flows team to support reconciliations with dealerships, ensuring accurate financial transactions.

What we are looking for:

• A bachelor’s degree or diploma in Business Development,  IT, Telecommunication or related field. 
• 1 year experience in Back Office experience with an understanding of simu processes.
• Technical aptitude and familiarity with various mobile phone  models and phone issues
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).Good planning, organization, and analytical skills.
• Effective communicator (verbal and written).
• A keen eye for detail.
• Ability to embrace change and adapt.
• Dedicated team player and proactive solutions provider.

Key Responsibilities:

• Assessing study participants and establishing health care needs.
• Planning and implementing research related procedures as per specific study protocols. Ie
• Project enrolment
• Working closely with the Community health promoters
• Liaison officer between the Project and the health facility staff
• Ensuring infection prevention control at the site
• Assisting in data collection at the study site
• Providing health education and counselling on identified health and socio-economic needs to patients/clients.
• Completing data capture as per specific study protocol.
• Referring patients and clients appropriately.
• Ensuring quality control on nursing documents.
• Ensuring a tidy and safe clinical environment.
• Ensuring safe custody of the nursing equipment and nursing records
• Any other duties assigned by the immediate supervisor.

Vacancy Requirements:

• Diploma in any of the following disciplines: Kenya Registered Community Health Nursing, Nursing, Kenya Registered Midwifery, Nursing/Midwifery, Nursing/Mental Health and Psychiatry or any other equivalent qualification from a recognized institution.    Mandatory
• Registration Certificate issued by the Nursing Council of Kenya.    Mandatory
• Valid Practicing Licensing from the Nursing Council of Kenya;    Mandatory
• Experience in Research/Clinical trials    Mandatory
• Proficiency in computer application skills from a recognized institution.    Mandatory
• Organizational Skills    Mandatory
• Communication Skills    Mandatory
• Interpersonal skills    Mandatory
• Team player    Mandatory

Duties

• The incumbent reports to the Supervisory Building Engineer.  The incumbent is employed as a journeyman level Electrical Controls Technician to carry out skilled maintenance and repair work throughout the New Embassy Compound (NEC) on critical and non-critical electrical components within the functional/office buildings, on-compound ancillary support and residential buildings, above and below ground infrastructures, recreational facilities, and other owned/leased properties.  

Qualifications and Evaluations

Requirements:

EXPERIENCE: 

• A minimum of three (3) years’ experience working at the journey-level in the installation, repair, and maintenance of commercial building electrical systems including power generation and distribution systems, grounding, and digital building controls and automated systems.  Work experience must show a progression of increased responsibility, and the ability to repair complex equipment, components, and systems. 
• The three (3) years’ experience should include a minimum of two (2) years' work experience operating and maintaining 3 phase electrical equipment with ampere ratings of 1600 Amps or higher.  Must have a career path that demonstrates increased levels of responsibility working on complex equipment, control circuits, and building automation systems. 

JOB KNOWLEDGE: 

• The incumbent is required to know electrical theory, ohms law, how to size electrical equipment including generators, transformers, motor starters, feeder and branch circuit wiring, circuit breakers and other electrical equipment/components, and how to use the various test instruments to analyze and repair electrical problems.  Must know how to diagnose the root cause of an electrical problem and what materials and equipment will be needed to facilitate repairs.  Must know how to work safely on electrical components including the use of lock-out / tag-out safety measure.  The incumbent must have detailed technical knowledge of electrical control systems and how control systems interface with other operating systems.  His/her knowledge base must be equipment specific with all makes and models of the installed electrical systems, power generation and distribution equipment, switchgear, and mechanical equipment.  Must have a very good technical understanding of major building electrical/mechanical systems and equipment with a specialty in controls.  Knowledge of International Building Code standards including electrical and mechanical requirements, and fire and life safety codes is required. 

Education Requirements:

• Completion of secondary school is required. Completion of training program from an accredited institute recognized as producing power generation diesel engine mechanics is required.

Evaluations:

• LANGUAGE:  English level III (Limited Knowledge) Written/Speaking/Reading is required. Kiswahili level III (Limited Knowledge) Written/Speaking/Reading is required.

SKILLS AND ABILITIES:

• The incumbent must be able to read and interpret electrical drawings, riser diagrams, wiring schematics, various equipment schedules, operations and maintenance manuals, and other construction documents.  The incumbent shall have skills and abilities in the following areas: testing electrical components and taking equipment readings with various meters, hand tools, power tools, and specialty tools to determine the root cause of a problem, and the appropriate repairs.  Must be able to use tools of the trade in order to install, troubleshoot, and repair building electrical controls, automated systems, and all associated components and devices.  Additional skills include working with emergency standby generator systems; distinguishing frequencies and sounds, color codes and odors in the operation of equipment in order to troubleshoot for repairs.  Must have substantial skill in comprehending engineering reports, specifications, and related materials in English.  Additional abilities include responding to emergency situations in an efficient and timely manner to effect immediate repairs; work in various adverse conditions such as tight or enclosed spaces, working on ladders at various heights, and working in temperature extremes, indoors or outdoors, to complete work assignments; communicate orally and in writing with co-workers, contractors and vendors to obtain and provide pertinent information.  Must be computer literate, able to use the Microsoft Office Suite software including MS Word, Excel, Outlook, and Power Point; able to draft reports and create spreadsheets, and able to write e-mails and research information on the Internet. Must have a valid, current license for saloon cars and pick-up trucks, must have had a valid driver's license for a minimum of five (5) years. Must have excellent interpersonal skills and be able to handle a large workload and multiple tasks.  Must be organized.

We are seeking a proactive and detail-oriented IT Support Technician to join our team. The ideal candidate will be responsible for maintaining and optimizing the organization’s IT infrastructure, ensuring the smooth operation of hardware, software, and network systems, while providing exceptional technical support to all users. This role offers an opportunity to work across various IT functions, ensuring a seamless technological experience for the organization.

Roles & Responsibilities:

Hardware and Software Maintenance

• Install and configure hardware and software components to ensure usability.
• Troubleshoot hardware and software issues to minimize downtime.
• Perform system upgrades to support compatibility with newer software applications.
• Conduct tests and evaluations of new software and hardware for efficiency and usability.
• Manage the setup and distribution of new devices, including phones, tablets, laptops, desktops, and printers.

Security and Compliance

• Install and update anti-virus software to ensure user-level security.
• Ensure electrical safety standards are met on all IT hardware devices.
• Set up and maintain email configurations on laptops and phones for new or promoted employees.

Networking and Connectivity

• Perform network cabling and termination for endpoint devices, such as CCTV, access points, printers, laptops, and biometrics systems.
• Conduct daily operational checks on internet speeds and application response times.
• Support Safaricom work line setup for new users, including CUG and CVP configurations.

Technical Support

• Act as the first point of contact for error reporting, offering effective troubleshooting and timely resolution.
• Provide ongoing technical support to users across all departments.
• Establish strong working relationships with colleagues and stakeholders to foster a positive support environment.
• Maintain ownership of helpdesk tickets, ensuring timely resolution or assignment to relevant agents.

Documentation and Reporting

• Maintain technical documentation for both hardware and software systems.
• Provide weekly reports on tasks undertaken, including ticket statuses and resolutions.
• Record and report any assigned ad-hoc tasks to senior management

Skills and qualifications:

• Degree in Information Technology, Computer Science, or a related field.
• At least 1 year of proven experience in IT support or a similar role.
• Hands-on experience with hardware installation, maintenance, and troubleshooting.
• Proficient in software setup and configuration, including email systems.
• Familiarity with networking concepts and devices, such as routers, switches, and access points.
• Security Awareness: Knowledge of anti-virus tools and security best practices.
• Strong analytical and troubleshooting skills to resolve technical issues effectively.
• Excellent communication and relationship-building abilities to collaborate with teams across departments.
• Experience maintaining technical documentation for IT systems.
• Ability to prioritize tasks, handle multiple responsibilities, and meet deadlines in a fast-paced environment.

Benefit:

• Visibility into the world’s fastest growing aquaculture company.
• Ideal for a candidate looking to dive into a mission-oriented Organization.
• The team is committed to the candidate’s success and will provide coaching, mentorship, and unique exposure to people and experiences that come from the most successful leaders in the entrepreneurial community and the social sector.

A talented Game Developer is welcome to join our growing team. As a Game Developer, you will be key in designing and implementing different interactive content, ensuring an exceptional user experience and learning across our digital platforms.

Responsibilities:

• Translate requirements into complicated but clean and efficient code
• Construct the base of the engine on which the game will run
• Use company-approved technologies to build products
• Produce prototypes of gameplay ideas and features
• Develop schedules and determine milestones
• Generate game scripts and storyboards
• Animate characters and objects
• Contribute to the design and audio features of the game
• Create unit tests and validation procedures to ensure quality
• Detect identification and resolution and document technical specifications
• “Polish” the game, maintain code, fix bugs, and iron out occurring problems

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 2 years of professional experience as a Game Developer.
• Proven expertise in Construct 3, HTML 5, Unity, Unreal engine, and other game engines for web games.
• Strong understanding of optimization and 2D games.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.

We are seeking a highly knowledgeable and experienced HR consultant to join our team on a contract basis, with the potential for a permanent position. As a Human Resource Consultant, you will play a vital role in developing and implementing effective HRM solutions for our platform and clients. Your expertise will be instrumental in evaluating human capital inefficiencies, recommending suitable solutions, developing HR strategies and models, and providing expert advice on HR policies and best practices.

To excel in this role, you must possess in-depth knowledge of human resource management. You should be analytical, with exceptional interpersonal skills that allow you to identify HRM needs and recommend effective software solutions.

Responsibilities:

1. Initiate and lead human resource programs and projects aimed at improving the quality of our products.
2. Collaborate with the management team to identify HR issues, goals, and requirements, and provide strategic insights.
3. Conduct thorough research to identify workforce issues or inefficiencies, and develop practical plans for product development.
4. Recommend innovative solutions and provide expertise on HR policies, procedures, and tools, aligning them with industry best practices.
5. Oversee, implement, and integrate new policies, procedures, tools, and strategies to enhance HR effectiveness and efficiency.
6. Monitor and review our HR system to evaluate the effectiveness of new and existing solutions, making data-driven adjustments as needed.
7. Generate comprehensive analytic reports and presentations to provide feedback and insights to the management team.
8. Assist with recruitment and onboarding processes for our clientele, ensuring a seamless experience for new hires.
9. Stay updated on industry trends, tools, practices, and advancements in technology, and proactively present new ideas for improvement.

Requirements:

1. Bachelor's degree in human resources, business administration, or a similar field.
2. Proven experience as an HR consultant or in a similar role, demonstrating a track record of successfully implementing HR solutions.
3. Excellent computer skills and proficiency in using Applicant Tracking Systems (ATS), Payroll software, and HR management software.
4. Complete understanding of HR legislation, policies, and procedures, ensuring compliance at all times.
5. Solid understanding of research methods and data analysis to drive evidence-based decision-making.
6. Good knowledge of recruitment practices and techniques to attract and retain top talent.
7. Exceptional written and verbal communication skills, with the ability to convey complex concepts clearly and effectively.
8. Strong analytic and problem-solving abilities, enabling you to identify challenges and recommend effective solutions.
9. A team player with excellent interpersonal skills, capable of collaborating with cross-functional teams and building positive relationships.

Join our dynamic team as a Human Resource Consultant on a contract basis, with the potential to transition into a permanent position. Contribute your expertise to drive our HR strategies and deliver exceptional results for our platform and clients.

Content Creator

We are looking for a content creator to creatively promote company products by developing marketing materials for our website and social media platforms.

To be successful in this role, you should have some experience with digital publishing and generating traffic and leads. Your primary objective is to create high-quality and captivating content about the company's products and services, to increase engagement.

Responsibilities:

1. Create and execute a content strategy aligned with the brand's values and marketing objectives.
2. Stay informed about skincare trends, ingredients, and customer concerns.
3. Develop visually appealing content using tools like Adobe Creative Suite or Canva.
4. Effectively showcase skincare products, highlighting their features and benefits.
5. Manage and grow social media accounts with consistent and engaging content.
6. Create diverse content types for various platforms like Instagram, YouTube, blogs, etc.
7. Craft compelling narratives around skincare products through captions, blog posts, and video scripts
8. Utilize analytics tools to measure performance and optimize engagement and conversion rates.
9. Conduct keyword research and use SEO guidelines to increase site traffic.
10. Foster a sense of community among followers by responding to questions or complaints and offering thoughtful skin care recommendations.
11. Develop educational content to position dream skin brand as an authority.

Skills and Requirements:

• Excellent written and verbal communication skills.
• Ability to think creatively and develop innovative content ideas.
• Strong copywriting skills.
• Proficiency in graphic design tools (Adobe Creative Suite, Canva, etc.)
• Some background knowledge about skincare products, ingredients, and industry trends.
• Proper research, organizational and time management skills.
• Expertise in managing and growing social media platforms.
• Basic understanding of SEO principles.
• A background in marketing, communications or related fields.

Are you passionate about everything skincare? We are looking to hire a hard-working, customer-oriented shop assistant to ensure the smooth running of in-store retail operations.

The shop assistant’s responsibilities include welcoming customers to our shop, monitoring customer activities, arranging product displays accordingly, and processing customer payments.

Most importantly, you should also be able to identify customers' needs and recommend suitable shop items that best satisfy their needs. The successful candidate should be an exceptional communicator and customer friendly while maintaining high professional standards.

Responsibilities:

• Receiving, processing, and organizing stock and deliveries accordingly.
• Monitoring and managing inventory.
• Assisting customers in locating desired shop items.
• Informing customers of shop promotions to encourage purchases.
• Maintaining a clean environment in and around the stores.
• Addressing and resolving customers' complaints and inquiries in a professional manner.
• Processing customer payments.
• Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.

Requirements:

• Must be ready to start immediately.
• Proven sales and marketing experience.
• The ability to use payment equipment as well as a custom Point of Sale (POS).
• Strong organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.

Are you passionate about everything skincare? We are looking to hire a hard-working, customer-oriented shop assistant to ensure the smooth running of in-store retail operations.

The shop assistant’s responsibilities include welcoming customers to our shop, monitoring customer activities, arranging product displays accordingly, and processing customer payments.

Most importantly, you should also be able to identify customers' needs and recommend suitable shop items that best satisfy their needs. The successful candidate should be an exceptional communicator and customer friendly while maintaining high professional standards.

Responsibilities:

• Receiving, processing, and organizing stock and deliveries accordingly.
• Monitoring and managing inventory.
• Assisting customers in locating desired shop items.
• Informing customers of shop promotions to encourage purchases.
• Maintaining a clean environment in and around the stores.
• Addressing and resolving customers' complaints and inquiries in a professional manner.
• Processing customer payments.
• Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.

Requirements:

• Must be ready to start immediately.
• Proven sales and marketing experience.
• The ability to use payment equipment as well as a custom Point of Sale (POS).
• Strong organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.

MAIN RESPONSIBILITIES AND TASKS

In collaboration with the Mission Pharmacy Manager or Pharmacy Coordinator and Medical Coordinator and under the supervision of the HQ technical advisor or referent, work with mission staff to promote relevant technical awareness and to improve technical aspects of medical stock management, providing support and advice in accordance with Terms of Reference (ToR) agreed with the mission, normally comprising the following responsibilities:

• Carrying out a functional evaluation of the medical stock set-up assessing the applicable technical systems, structures and HR set-up, the compliance with procedures, policies, and guidelines, within the framework of MSF standards to identify the main areas for improvement.
• Oversee/carry out the implementation of the different tools, systems, polices and/or procedures, in accordance with the specifications set by the hierarchical and functional managers in the ToR for each visit.
• Together with the hierarchical manager (or delegated person in the HQ Department) and the relevant Coordinator(s) in the Mission(s), plan the deployments well in advance and inform the relevant units in HQ/Field to anticipate administrative and medical requirements related to the deployment (e.g. vaccination, visa, flight tickets, etc.).
• Ensure that clear ToR (e.g. objectives, duration of deployment and subsequent paid rest, expected results, functional reporting lines during visit, etc.) are well defined, known and agreed by the relevant stakeholders before deployment.
• Develop and maintain a project plan for implementation (including hands-on, briefings, trainings, workshops, etc.) ensuring stakeholders are informed and involved to deliver the project on time.
• Where relevant, ensure that all technical implementation considerations are known, communicated and met (e.g. guidance documents, data cleaning, test and migration management, etc.).
• Design and deliver training related to own professional/technical area to enable others to use systems, tools, processes, or policy effectively.
• Ensure adequate information flow to the relevant stakeholders regarding progress of the implementation, trainings, etc.
• Support the missions with change management and new work organization to guarantee sustainability of the new way of working.
• Contribute to continuous improvement and learning by capitalizing all deployment related documentation and learning for the project and eventually sharing as part of (de)briefings, workshops, or ad-hoc technical forum.
• In between field visits, provide punctual support related to her/his area of expertise as requested by the Hierarchical Manager and in coordination with the correspondent Functional Manager(s).

SPECIFIC ACTIVITIES, TASKS AND RESPONSIBILITIES

Field support:

• The MST Medical Stock Management will conduct field visits to missions/projects to ensure that the minimum requirements in medical stock management are in place and implement activities to achieve those. If it is not possible to fully achieve them, leave a clear road map (chronogram and list of activities) on how to achieve them. S/he will also conduct trainings on relevant topics to the staff of the mission.
• Support the mission teams (Medical Coordinator, Project Medical Referent, Pharmacy staff) on international order process - inventory, CMM revision (FMC), technical validation, roles & responsibilities.
• Implementation of tools currently being rolled out by Supply Unit: Inventory App (support with implementation) and/but not limited to, new reporting approach (deploying simplified monthly report and support with quarterly report)
• Manage and organize EPREP by mission and support deployment of new EPREP management tool.
• Support missions in stock management system technical issues and system deployment - Isystock (or any other stock management system)
• Support on delivering and following GSDP regulation in all projects as required by guidelines. This includes supporting on development and implementation of CAPA plan, GSDP self-inspection report, setting up and defining all corrective and preventive measures for warehousing.
• Upon request, participate in operations (including but not limited to emergencies)

Specific support on the country projects:

• The MST Medical Stock Management will be giving some specific technical support to the field projects, ensuring technical alignment, proper project planning and monitoring steps and safeguarding the engagement of different stakeholders from the medical department.
• The portfolio of missions to support will include African projects among others.

SELECTION CRITERIA

• Degree as Pharmacist
• Minimum 2-3 years’ experience in pharmacy management
• Experience with stock management, supply chain, GDP/GSP, people management & coaching
• Asset: experience in humanitarian sector/MSF
• Fluent written and spoken English and French. Additionally, Spanish and/or Arab would be an asset.

The Profile Manager is hierarchically accountable to the Coordinator for Strategic Positions in Pool Management Service and aims at contributing to guaranteeing the presence in the MSF OCBA missions of the necessary professionals based on quality and quantity needs in the short, mid and long term. This will be achieved by managing a pool of professionals matching the Organisation’s requirements.

MAIN RESPONSIBILITIES AND TASKS 

Development of his/her Pool based on Operational Needs 

• The Profile Manager is the professional in charge of developing a pool of International Mobile Staff (and Locally Hired Staff holding field coordination positions) aligned with the Operations needs in MSF-OCBA.
• Ensure the availability in the Organisation of people having profiles matching operational needs, ready to be deployed in the field, while coordinating with Operation department to know and anticipate needs.
• Design and implement strategies to build the HR capacity needed for short, medium and long term.
• Ensure the quantitative and qualitative follow-up of his/her pool and analyse it accordingly so as to anticipate future recruitment, selection and development needs.
• S/he will be responsible for designing and applying the retention strategies and policies defined in the unit and the HR department and measure the results according to the indicators set.
• Guarantee the follow-up and development of International Mobile Staff (and Locally Hired Staff holding field coordination positions) within the Organisation with future insight in terms of future missions based on Operational needs.
• Identify transversal development needs of the pool based on current gaps of capacities or foreseen future needs in Operations.
• Ensure proper link and synergies with the operations department to ensure the development of specific strategies for FCs induction & development.

HR Development and Career Management

• The Profile Manager is the reference person for the International Mobile Staff (and Locally Hired Staff holding field coordination positions) in terms of Development and Career Management of our HR in MSF-OCBA.
• Follow up together with the REHUCO that International Mobile Staff (and Locally Hired Staff holding field coordination positions) receive the evaluations & upward feedbacks required.  
• Identify the development needs of each person of the pool in terms of competencies, languages and technical skills coming from evaluations and regular feedback from cells.
• Support each person of the pool to assimilate the improvement areas detected and define plans together with the people in the pool to improve these areas and also to reinforce their strengths.
• Follow and be in contact with each person of his/her pool and support their professional development, orienting their career path within the Organisation based on the individual interests and the organizational needs.
• Support and revise the trainings offered by the Learning Unit to check if they correspond to the needs of the pool and operations.
• Ensures people in the pool are aware of the individual support offer like mentoring or coaching.
• Invest development efforts based on the commitment to MSF, performance and potential/interest in critical positions of each person of the pool, giving priority in terms of development to people under Long-Term Commitment packages.
• Ensure proper communication with other pool managers to proper follow up people with potential in the career path, both people growing to FC and from FC to HoM.
• Participate in the BFs to ensure the deployment is happening correctly.
• Debrief the pool at the end of assignment, focusing on their future professional motivations and the reinforcement of their development challenges.
• Be the liaison with Behavior and HR conflict management Unit to ensure members of the pool are aware and adhere to OCBA Behavior Frame.

Matching

• The Profile Manager is responsible for searching, identifying and appointing the people to fill field vacancies, seeing in turn to the development of a career path for the International Mobile Staff (and Locally Hired Staff holding field coordination positions) throughout their professional life in the Organisation. 
• Based on the Annual Plan drawn up by the HR Management, propose candidate well in advance to the cells with proper presentation of the candidates and the reason behind the proposal.
• Follow up the closed matching with the HR reference officers in the Operational Cells (Rehucos), Staff Health Unit, Travel Unit and Administration so that departure to the mission can be accordingly organised. 
• Ensure communication / consulting with other profile managers about common positions in order to appoint the candidates best suiting the job requirements and ensuring a global team view of the balance in projects & coordination teams.
• Guarantee that all the candidates pre-matched have access to the information about the position, project, living and working conditions. 
• Interaction with the Recruitment Unit
• The Profile Manager is responsible for setting the priority needs for the Recruitment Unit in terms of recruitment and selection of external coordinators International Staff for his/her pool well in advance so as to ensure enough HR having the qualifications, training and competencies needed to address operational needs. As well as, he/she coordinate with relevant PM and the Recruitment Team in the development of attraction strategies for these profiles to achieve the previously established objectives.

Interaction with other OC’s and Partner Sections

• Jointly with the Head of Unit, define, follow and ensure the achievement of in the HR agreement with Partner Sections.
• Coordinate with the pool managers of the others OC’s , sharing needs, information and resources when needed and possible,
• Coordinate with the Career Managers in the Partner Sections to increase the people from other PS engaged with OCBA operations. Collaborate with CM in the follow up of the development needs and career management of these people.

Other tasks:

• Actively participate in the validation process of people entering the pool.
• Participate in the department and unit planning as well as in defining and/or adjusting the MSF Spain /OCBA HR policy.
• Actively participate in onboarding or induction process if needed.
• Participate as a facilitator in training courses and workshops organized by MSF Spain/OCBA if needed.
• Participate in the implementation of outplacement policies for MSF SPAIN /OCBA International Staff within the MSF Policy framework.
• Keep information about availability and qualification of the candidates up to date on the SAP database.
• Depending on team needs the position can also take care of some small pools.
• Assume the backup of other colleagues during absences (holidays, sick leaves, etc).

SELECTION CRITERIA

• Education and experience 
• Field experience with MSF in various projects (any section) in coordination position, such as PMR/deputy MEDCO, MedCo. (Compulsory).
• Background of medical doctor or nurse.
• Provable education and / or experience in HR desirable. 
• Expertise in the use of basic HR management tools (job descriptions, evaluation tool, competency model, etc)
• Good command of English and French. Spanish language desirable.
• IT knowledge as a user (Microsoft Office setting).
• Knowledge / experience in ERP/SAP systems will be a plus.

MAIN RESPONSABILITIES AND TASKS

• Develop in collaboration with suppliers the integrations between ERPs, Power Platform, other OCBA Systems, and external tools, ensuring seamless data flow and functionality.
• Perform hands-on tasks and maintain the integrations.
• Define and execute comprehensive QA process across all developments. Support both manual and automated testing strategies to ensure robust quality control.
• Work closely with implementation partners to design architecture for customizations and integrations that meets project requirements, scalability, and security standards, maintaining best practices in solution design.
• Participate in design, implementation, testing, debugging, performance tuning, documentation, validation, and support.
• Work with information security teams to ensure customizations and integration meet regulatory and organizational standards for data privacy and security.
• Maintain detailed technical documentation for all developments including integrations, workflows, data mappings, and troubleshooting guidelines to support long-term maintenance and knowledge sharing.
• Serving as an effective communicator in problem resolution and management.
• Collaborating with teams to improve automation and the knowledge base for application services.
• Provide ongoing maintenance and support for all developments, including integrations and ERP solutions. Troubleshoot issues, provide root-cause analysis, and optimize performance as needed.
• Actively monitor and engage with other OCs to identify advancements in business applications, technical innovations, and ERP solutions. Leverage these insights to recommend improvements to OCBA’s Business applications.
• Contribute to the sharing of knowledge to the organization in the areas under his/her responsibility.

SELECTION CRITERIA

Education and Experience

• Bachelor’s degree in computer science, Information Technology, or equivalent experience
• Strong knowledge of Infor ERP systems and their modules. Preferably MS DYNAMICS and/or WORKDAY and/or SUCCESS FACTOR and/or SUPPLY CHAIN ERP and/or HR ERP and/or FINANCE ERP)
• Experience in customization and integrations in for large-scale ERP implementation.
• Experience in reviewing of solutions and provide assessments during roll-in of projects into support phase and suggest improvement measures.
• English as working language, French and Spanish desirable.
• Certifications in Microsoft integrations and security are desirable.

Technical skills

• Experience with ERP modules within one or more product lines.
• Strong analytical and problem-solving skills to identify, analyze, and solve complex business application problems in an ERP environment.
• Good understanding of main concepts and trends in ICT / digital technologies, like connectivity and networks, cloud computing, cybersecurity, applications, etc.
• An understanding of the principles and practice of user centered design/product development.
• Experience in deploying and managing test automation tools such as RSAT, Selenium, Leapwork, or similar tools is required.
• Knowledge of low-code programming is desirable.
• Knowledge of database management and scripting in both NoSQL (preferably Dataverse) and SQL is desirable.
• Experience in performing data migrations and integration mappings using SQL Integration Services, Scribe or Web Services, middleware such as WCF or BizTalk Serve

Background

• As part of the WHO Health Emergencies Program, the Fleet Assistant is primarily responsible for support fleet management services to enable the organization to successfully implement Hub operations. This includes:
• The provision of tactical means to accomplish its mission in the best possible conditions, and the organization of all requirements for the transport of personnel, goods and inputs;
• Manage vehicles and implement appropriate staff transportation strategies that fit the context.

The fleet assistant will be assigned to emergency operations as needed.

Program objectives and immediate strategic objective:

The WHO Health Emergencies Program aims to support countries and coordinate international action to prevent, prepare for, detect, rapidly respond to, and recover from epidemics and emergencies.

The objectives of the fleet assistant and WHO Fleet Services (WFS) are:

• Ensure transportation availability and relationship with rental vehicle suppliers
• Reduce transport costs through:

Acquisition of profitable vehicles

Rapid replacement of decommissioned vehicles.

Preventive and curative maintenance

• Reduce the negative effects associated with road transport.
• Increased safety for WHO staff and other road users.
• Reduction of environmental impact through reduced emissions.

Organizational context:

The designated Fleet assistant will act as the WHO Fleet System (WFS) counterpart for all fleet-related issues and implement WFS procedures. The fleet assistant is responsible for the professional management of vehicles in a location.  The Vehicle Fleet assistant will report administratively (hierarchically) to the Nairobi Hub Coordinator and functionally to the Operations Support and Logistics Officer. He / She will have the space to request for technical support to the Global (Headquarters) Vehicle Fleet assistant (WFS).

Supervision and reporting

• Under the supervision and guidance of the Operations and Logistics Support Officer, the Fleet assistant will provide support on Fleet management for the WHO Nairobi Hub.
• Work is assigned with general or specific instructions and performed in accordance with WHO regulations and procedures. The incumbent seeks clarification from the originator and/or guidance from the supervisor. Work is controlled for meeting expectations and compliance with instructions, procedures and meeting deadlines. All reports are reviewed for accuracy.
• The incumbent may be called upon to provide briefing to staff on Fleet management procedures and practices.

Duties and Responsibilities

The incumbent will be responsible for the following:

• Conduct or support risk assessments related to road transport and propose measures/interventions to reduce the risk of accidents in which vehicles could be involved.
• Support with information and data gathered through the fleet management system and additional reports to allow management to perform analysis and evaluation of operational needs, and determine appropriate fleet size
• Support with information and data gathered through the fleet management system and additional reports requested to help with the definition of Fleet related performance indicators (KPIs)
• Ensure that vehicles are correctly registered and have civil liability insurance in accordance with the rules and regulations of Senegal.
• In collaboration with the procurement / admin team:
• Identify quality garages, fuel and rental service providers;
• Support the establishment of service and supply contracts;
• Establish quality control mechanisms for maintenance works;
• Undertake performance reviews of service providers on a regular basis.
• Supervise and ensure that maintenance has taken place and validate invoices.
• Ensure that fleet data, such as maintenance and fuel data, is entered into fleet management systems on a regular basis;
• Support for the selection and testing of drivers, including the assessment of their physical condition.
• Plan and lead driver training workshops and carry out their training and performance evaluation.
• Report traffic accidents and vehicle incidents and support accident investigations to determine causes and suggest preventive measures;
• Implement preventive measures to contribute to reducing the risk of accidents and incidents linked to the fleet;
• Establish guidelines and practices in which accidents are reported and analyzed to avoid future incidents
• Monitor fuel consumption and identify innovative ways to reduce consumption;
• Ensure MOSS compliance of vehicles and establish mechanisms to verify that vehicles are roadworthy at regular intervals
• Ensure the implementation of WFS procedures and tools;
• Establish and manage relationships with internal and external stakeholders such as drivers, vehicle users (organizational staff), suppliers, other United Nations partner agencies, etc.
• Collect and analyze fleet data, prepare, and present monthly reports on fleet management
• Using fleet management data and information, identify, suggest, and implement measures that improve fleet efficiency and effectiveness and reduce risks associated with operations.

Required qualification

Education

Essential:

• Completion of Secondary Education, supplemented by vocational training or technical certificate in one of the following fields: Logistics and transport or a related field.
• First Aid training including CPR

Desirable:

• Diploma or Degree in Logistics and Fleet management or related field.

Experience

Essential:

• Minimum of five (5) years of relevant experience in the field of logistics and fleet management

Desirable:

• Relevant experience in WHO or another UN agencies is an asset.
• Hands on experience with Fleet management software and databases.
• Leadership skills and ability to manage staff.
• Strong decision making and problem-solving skills.

Functional Knowledge and Skills:

• Knowledge and effective use of fundamental management concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting, and cost control
• The incumbent maintains good communication, decision making and time management skills; ability to manage a busy fleet system. He/she keeps abreast of changes in Fleet regulations, procedures and practices, rules and regulations within WHO and is able to transfer skills and knowledge to others. Work requires the use of word processing or other software packages, and standard office equipment.  Formal or self-training in the use of standard office software.

Behavioral Competencies:

• Knowing and managing yourself.
• Fostering integration and team work.
• Communication in a credible an effective way
• Moving forward in a changing environment
• Producing results.

Language:

• Excellent knowledge of English is essential.
• Knowledge of Swahili would be an asset.

Other Skills and Considerations:

• Good management of people
• Good technical knowledge of transport or automobiles and mechanics.
• A solid sense of budgetary management
• Good analytical skills
• Stress management and calm in all circumstances.

Responsibilities

As the FSSM you will ensure financial records are updated and maintained, prepare monthly financial reports, adhere to local regulations, compliance and governance requirements, and conduct general administrative duties.

Further duties and responsibilities include;

• Maintaining and updating the cash book on regular basis.
• Monitor and generate Cashflow Projections and share with the FSSM for decision making.
• Capturing transactions in Sun system and sharing support documentation with FSSM for review and posting.
• Reviewing transactions in the organization accounting system monthly to ensure they are correctly coded, accurately captured and have clear descriptions.
• Processing payments upon receipt of the request/invoice.
• Prepare the month-end financial checklist report by 5th working day and share with FSSM for review.
• Process payment for PAYE, NITA, HELB, NSSF and SHA by 9th and WHT by 20th after month end.
• Process payments/payees on the S2B platform.
• Manage supplies and purchases as per procurement policy and procedures.
• Support the programme team in budget preparation and proposals.
• Prepare project reports and share with the programme team as requested for decision making.
• Identity procurement needs in consultation with the Project Manager.

Skills and Experience

As the successful candidate you will possess relevant professional accounting qualifications and a bachelor’s degree in finance/accounting. You will have extensive working experience in a similar role, ideally within an INGO environment, but experience of audit and government organization would also be advantageous, and have working experience of financial management, programme & project management and administration.

Further requirements include:

• Project Financial management and data analysis skills
• Procurement experience
• Experience supporting programme teams and partners with budget preparation and proposals
• Experience of working on the SUN and S2B platforms/systems