Relationship Officer - Thika

Job Requirements

Education:

Bachelor's degree

Work experience:

2 years

Language skills:

English

Job Summary

Contract Type:

Full time

Responsible for promoting and driving the sale of Loans and other company’s services to existing and potential clients. Gaining new clients as well as maintaining existing ones, development of new loans prompts.

You will provide a phenomenal customer experience at the branch. In this role, you will interact with our clients one-on-one on a daily basis, provide customer service, and use consultative sales techniques to retain customers.

Responsibilities

• Selling of company products to potential and existing clients while meeting individual targets on a monthly basis.
• Attending to walk-in customers and answering incoming customer calls regarding service questions and general client concerns.
• Create market awareness for the company’s product
• Identify sales prospects and follow up on new leads and referrals resulting from field activity
• Enhancement of customer service, ensuring all customer queries/complaints are conclusively resolved within the required timeline.
• Verification of the loan application files and counter checking to ensure that all supporting documentation attached is sufficient to process a loan.
• Accurate and timely application of loans in the System.
• Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures.

QUALIFICATIONS & SKILLS

• Degree or Diploma in Sales & Marketing/ business-related field
• Minimum of 2-years experience working in customer service
• Thorough knowledge of the auto logbook loan products and processing.
• Able to meet set sales target within the time frame
• Proficiency in the use of MS Word, Excel, email and experience with the Internet
• Proven experience as front desk representative, agent, or relevant position
• Knowledge of office management and basic bookkeeping