Swissport Cargo Careers

Main responsibilities

• Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements.
• Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
• Supervise/control and follow up staff attendance and absence.
• Responsible for the disciplinary process of the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees.
• Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
• Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
• Production of daily shift and performance reports

Professional qualification and experience

• Education: University Degree in Business or related field
• Professional Qualifications- Training in Operations & Ramp Handling will be an added advantage.
• Experience: 4 years’ in aviation industry
• Excellent communication and interpersonal skills
• Commercial Acumen
• Good Planner, who pays attention to detail and is a team player.
• Leadership and people management skills
• Problem solving and decision making.

Main responsibilities

• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
• Provide a welcome service to passengers using the lounge, ensuring a pleasant customer experience.
• Ensure accurate administration of guests entering the lounge in order to support the billing of customer airlines.
• Implement and maintain customer regulations, policies, procedures and requirements.
• Provide relevant information to customer queries and provide solutions to issues guests may experience.
• Assist guests during flight irregularities i.e. delays, cancellations or diverted flights.
• Responsible for 3rd party food & beverage supplier through management and supervision of 3rd party staff.
• Monitor, take stock and liaise with the 3rd party food & beverage supplier on lounge supplies to ensure timely restocking and provision of supplies.
• Monitor and liaise with 3rd party supplier on timely & adequate provision, presentation and quality of food and beverage.
• Ensure general lounge cleanliness and tidiness is maintained at all times; coordinate 3rd party cleaning activities.
• Ensure proper reporting of shift operations to the Lounge Manager.

Professional qualification and experience

• Education: Diploma or Higher in Hotel / Catering and computer proficiency
• Computer Literacy
• Experience: At least 3 years’ experience in aviation or hospitality industry
• Proven track record in managing teams, planning and organizing is an added advantage.
• Excellent communication and interpersonal skills
• Good Planner, who pays attention to detail and is a team player.

• We are seeking a professional with proven track record in service delivery provision that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula. Applications are invited from candidates to fill the above position.

Main responsibilities

• Oversee all onsite constructions to monitor compliance with building and safety regulations.
• Investigate and respond accordingly to any reports of faults, breakdowns or malfunctions of office or facility infrastructure.
• Perform caretaker functions for Swissport Cargo Complex towards ensuring that tenant issues are resolved in a timely manner.
• Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements.
• Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
• Supervise/control and follow up staff attendance and absence.
• Responsible for the disciplinary process of the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees.
• Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
• Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.

Professional qualification and experience

• Education: University Degree in Construction Management or related field
• Professional Qualifications- Training in Project Management will be an added advantage.
• Experience: 4 years’ Maintenance of facilities and fixtures including leading facilities maintenance teams
• Excellent communication and interpersonal skills
• Commercial Acumen
• Good Planner, who pays attention to detail and is a team player.
• Leadership and people management skills
• Problem solving and decision making.

• Swissport is recruiting for the position of Team Leader, Freighter Ramp reporting to the Service Delivery Lead, Cargo based at Jomo Kenyatta International Airport.
• We are seeking a professional with proven track record in service delivery orientation that will lead, motivate, engage and inspire all staff in their team to ensure the delivery of great customer experiences.

Main Responsibilities

• Ensure efficient allocation of workload among the staff throughout the shift while monitoring staff performance to ensure work is of high standard and implement corrective action when required on a day-to-day basis.
• Maintain discipline and ensure that staff observes safe working practices as per Company policies.
• Complete shift incident reports and any paperwork as directed.
• Make sure Airline (clients) instructions and procedures are followed
• Ensure all quality standards procedures subscribed by Swissport are adhered to
• Ensure fixed equipment in the warehouse are serviceable, i.e. interfaces, cold rooms, scales etc. and are operated by authorized staff only.
• Ensure all mobile equipment are in place and in good working condition, i.e. forklifts, pallet movers etc. and are operated by authorized staff only.
• Ensure all equipment are maintained and notify maintenance team of any necessary repair
• Ensure that all cargo is delivered, and all irregularities noted are reported accordingly.

Qualifications and Competencies

• Diploma or higher in Aviation Cargo/ Logistics related field
• 3 years working experience in a cargo warehouse or logistics environment
• Customer oriented
• Computer literate (Office Word, Excel, PowerPoint)
• Problem solving and decision-making
• Planning and organizing skills
• Ability to work under pressure and in shifts
• Excellent communication skills (written and verbal)
• Commitment to continuous improvement.

Main Responsibilities

• Ensure efficient allocation of workload among the staff throughout the shift while monitoring staff performance to ensure work is of high standard and implement corrective action when required on a day-to-day basis.
• Maintain discipline and ensure that staff observes safe working practices as per Company policies.
• Complete shift incident reports and any paperwork as directed.
• Make sure Airline (clients) instructions and procedures are followed
• Ensure all quality standards procedures subscribed by Swissport are adhered to
• Ensure fixed equipment in the warehouse are serviceable, i.e. interfaces, cold rooms, scales etc. and are operated by authorized staff only.
• Ensure all mobile equipment are in place and in good working condition, i.e. forklifts, pallet movers etc. and are operated by authorized staff only.
• Ensure all equipment are maintained and notify maintenance team of any necessary repair
• Receive all delivery notifications from accounts and prepare cargo for delivery at imports warehouse.
• Ensure that all import cargo is delivered, and all irregularities noted are reported accordingly.
• Ensure the cargo operations system CARGOSPOT is continuously updated to ensure accurate record of the import warehouse and the export warehouse.

Qualifications and Competencies

• Diploma or higher in Aviation Cargo/ Logistics related field
• 3 years working experience in a cargo warehouse or logistics environment
• Customer oriented
• Computer literate (Office Word, Excel, PowerPoint)
• Problem solving and decision-making
• Planning and organizing skills
• Ability to work under pressure and in shifts
• Excellent communication skills (written and verbal)
• Commitment to continuous improvement.

• We are seeking a professional with proven track record in duty management with aviation services with a service delivery orientation that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula.

Main Responsibilities

• Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements
• Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
• Supervise/control and follow up staff attendance and absences
• Lead the team to ensure we deliver consistently great customer experiences at every touchpoint
• Responsible for the disciplinary process of the team
• Support and identify training needs and coordinate with training department
• Responsible for performance monitoring, coaching and developing the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees
• Ensure senior management is informed of critical issues such as flight irregularity, safety accidents in a timely manner
• Maintain, monitor and report on agreed key performance indicators (KPI's) using all available tools and systems.
• Resolve all customer service challenges in a timely manner
• Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility
• Initiate investigations on irregularities, accidents or complaints as per our standard reporting requirements
• Manage and contribute towards change within the operational environment
• Ensure deployment of the Corporate QHSE Manual
• Ensure all Swissport employees are familiarize with the Code of Conduct.

Qualifications and Competencies

• Diploma or higher
• 5 years' experience in Passenger Services in Aviation with 3 years leading a team in customer services
• Working knowledge of DCS systems
• Computer literate (Office Word, Excel, PowerPoint)
• Customer oriented
• Leadership and people management skills
• Problem solving and decision-making

The successful candidate will be responsible for ensuring that operational excellence is delivered without compromising on quality, safety and service delivery.

Primary Duties / Essential Functions

• Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, aircraft ground power units, aircraft air start units, air stairs, aircraft baggage carts, cargo dollies, ambulift , Vehicles and passenger vans in a safe and efficient manner and in accordance to license provided and within designated areas.
• Ensure that company equipment is secured from loss or damage.
• Reporting any incident, accident OR Damage of Aircraft or GSE in accordance with the written procedures.
• Uphold and protect the company’s interests and image while at the Airside
• Protect customer carrier – supplied products – e.g. ULD’s, Aircraft etc. from loss or damage by strictly adhering to written down procedures.
• Ensuring serviceability of company equipment before operating it and reporting to the Supervisor where the equipment has been found to have a defect.
• Preparing the ramp/apron area in readiness for provision of quality service to our customer carrier by setting up serviceable equipment, ensuring the equipment is parked within safe zones and performing FOD checks.
• Loading and offloading aircraft hold of customer carriers off passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies as instructed by the Supervisor or person appointed to undertake flight Supervision.
• Provide special handling of luggage/cargo as required/directed
• Deliver passenger luggage to claim area and unload onto conveyor system
• Collect and load mail, live animals, wheelchairs and child strollers onto aircraft
• Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found and maintain a tidy working environment.
• Comply with all Swissport, airport authority, and carrier security requirements and ensure that driving license is valid at all times.
• Strictly adhere to ramp safety rules and regulations at all times.
• Check cargo and baggage for signs of hazards as per DGR requirements.

Qualifications

• KCSE Minimum C-
• Professional Experience: Aviation industry or hospitality industry experience preferred
• Excellent communication skills
• Valid Class driving licence with at least 3 years competence in driving
• Experience: Prior experience in aviation and maintenance background is an added advantage

Application letter and CV should be forwarded via email with a subject line for example: Application for Security Services Agent – Mombasa Station

to: NBO.[email protected]:

The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501 Nairobi 

Primary Duties / Essential Functions

• Aircraft Access Control: control access to the aircraft assuring that only authorized personnel enter the aircraft while on the ground.
• Aircraft Ramp Access Control: providing access control and safety oversight while aircraft is on the ground.
• Aircraft Search: meticulously searching all areas of the aircraft according to company and airline requirements and regulations to ensure the safety of passengers pre-departure. Ensure all aircraft recoveries have been handed over for recording and recovery purposes to the duty supervisor.
• Baggage Security: surveillance of baggage at sort area, Check-in, during escort and baggage/cargo in transit to ensure no baggage is tampered with, stolen or pilfered and nothing is put/introduced in the bags/cargo
• Catering Security: providing surveillance at the catering kitchen, searching all catering equipment, and ensuring that nothing is tampered with in transit from the facilities to aircraft.
• Passenger Verification: by providing exemplary customer service in airport terminal while making sure that all passengers have valid travel identification and are authorized to board flights.
• Secure loaded and unloaded baggage/cargo and providing escort in and out of the aircraft to various destinations.
• Comply with security regulations of customer aircrafts, passengers and cargo.
• Adherence and compliance to all Standard Operating Procedures (Swissport & Carrier Specific).
• Safeguard and properly handle passenger luggage at the baggage sort area to minimize chances of pilferage and damage to passenger luggage.
• Monitor and screen all passengers/baggage using various methods including but not limited to x-ray, physical checks, body search to detect prohibited and dangerous items and make sure that safety is maintained.
• Keep surveillance over porters, cleaners and all service providers in our operations ensuring that proper checks have been conducted and all incidents reported to supervisor.
• Ensure proper documentation of flight clearance is done and submitted to customs and immigration within the stipulated timelines.
• Secure all company property as well as customer airline property entrusted to the Company ensuring that proper inventory has been maintained during and post flight.
• Ensure compliance with uniform standards in line with appearance, and personnel protective equipment policies (safety shoes, shaving, uniform cleanliness and jewelry).
• Follow all safety and security guidelines set out by Swissport.
• Remain alert and vigilant at all times while on duty reporting any incidents/concern areas to supervisor/HOD.
• Collect and share intelligence reports/information with supervisors/HOD.

Qualifications

• KCSE Minimum C-
• Degree/Diploma in Business Related Course/ Certificate in Airport Operations/ Aviation Security
• Excellent communication skills
• Foreign language is an added advantage

Method of Application

Application letter and CV should be forwarded via email with a subject line: Application for Equipment Operator to: [email protected]:

The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501 Nairobi

Swissport is an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Primary Duties / Essential Functions

Check in

• Prepare and clear check in counters pre and post flight with appropriate stationery and signage.
• Provide a welcome service to our passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experience.
• Verification of travel documentation and check in of departing passengers as per standard operating procedures.
• Assist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positive.
• Maintain excellent customer service standards at all times.
• Provide relevant information to customer queries and provide solutions to issues which may impact the customer’s experience.

Ticket Sales

• Responsible for selling tickets for various airlines, including quoting fares and accepting payment.

Handling Baggage

• Checking and weighing passenger baggage, charging appropriate baggage fees and questioning passengers regarding their baggage items as per airline requirements.

Gate Service

• Counter Checking boarding pass, making announcements, ensuring that passengers are boarded efficiently.

Flight Control Operations

• To prepare all documentation in compliance with IATA and airline requirements.
• Ensure appropriate flight documentation is completed and filed.
• Flight setup and close out.
• Compiling and submission of post flight messages.
• Completing airline-required gate operations for departing and arriving flights.
• Provide flight editing function to ensure that any required service requests are applied to individual passengers.
• Assist customers resolve any booking irregularities to ensure passenger experience remains positive.

Qualifications

• KCSE Minimum C-
• Certificate/diploma preferably in hospitality industry
• Professional Experience: Aviation industry or hospitality industry experience preferred
• Excellent communication skills

Method of Application

Application letter and CV should be forwarded via email with a subject line: Application for Equipment Operator to: [email protected]:

The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501 Nairobi

Swissport is an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.