Service Delivery Lead, Operations and Ramp Services

Main responsibilities

• Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements.
• Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
• Supervise/control and follow up staff attendance and absence.
• Responsible for the disciplinary process of the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees.
• Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
• Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
• Production of daily shift and performance reports

Professional qualification and experience

• Education: University Degree in Business or related field
• Professional Qualifications- Training in Operations & Ramp Handling will be an added advantage.
• Experience: 5 years’ in aviation industry
• Excellent communication and interpersonal skills
• Commercial Acumen
• Good Planner, who pays attention to detail and is a team player.
• Leadership and people management skills
• Problem solving and decision making.