Lounge Coordinator

Main responsibilities

• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
• Provide a welcome service to passengers using the lounge, ensuring a pleasant customer experience.
• Ensure accurate administration of guests entering the lounge in order to support the billing of customer airlines.
• Implement and maintain customer regulations, policies, procedures and requirements.
• Provide relevant information to customer queries and provide solutions to issues guests may experience.
• Assist guests during flight irregularities i.e. delays, cancellations or diverted flights.
• Responsible for 3rd party food & beverage supplier through management and supervision of 3rd party staff.
• Monitor, take stock and liaise with the 3rd party food & beverage supplier on lounge supplies to ensure timely restocking and provision of supplies.
• Monitor and liaise with 3rd party supplier on timely & adequate provision, presentation and quality of food and beverage.
• Ensure general lounge cleanliness and tidiness is maintained at all times; coordinate 3rd party cleaning activities.
• Ensure proper reporting of shift operations to the Lounge Manager.

Professional qualification and experience

• Education: Diploma or Higher in Hotel / Catering and computer proficiency
• Computer Literacy
• Experience: At least 3 years’ experience in aviation or hospitality industry
• Proven track record in managing teams, planning and organizing is an added advantage.
• Excellent communication and interpersonal skills
• Good Planner, who pays attention to detail and is a team player.