Passenger Services Agent.

Primary Duties / Essential Functions

Check in

• Prepare and clear check in counters pre and post flight with appropriate stationery and signage.
• Provide a welcome service to our passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experience.
• Verification of travel documentation and check in of departing passengers as per standard operating procedures.
• Assist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positive.
• Maintain excellent customer service standards at all times.
• Provide relevant information to customer queries and provide solutions to issues which may impact the customer’s experience.

Ticket Sales

• Responsible for selling tickets for various airlines, including quoting fares and accepting payment.

Handling Baggage

• Checking and weighing passenger baggage, charging appropriate baggage fees and questioning passengers regarding their baggage items as per airline requirements.

Gate Service

• Counter Checking boarding pass, making announcements, ensuring that passengers are boarded efficiently.

Flight Control Operations

• To prepare all documentation in compliance with IATA and airline requirements.
• Ensure appropriate flight documentation is completed and filed.
• Flight setup and close out.
• Compiling and submission of post flight messages.
• Completing airline-required gate operations for departing and arriving flights.
• Provide flight editing function to ensure that any required service requests are applied to individual passengers.
• Assist customers resolve any booking irregularities to ensure passenger experience remains positive.

Qualifications

• KCSE Minimum C-
• Certificate/diploma preferably in hospitality industry
• Professional Experience: Aviation industry or hospitality industry experience preferred
• Excellent communication skills

Method of Application

Application letter and CV should be forwarded via email with a subject line: Application for Equipment Operator to: [email protected]:

The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501 Nairobi

Swissport is an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.