Kenindia Assurance Careers

Main Purpose of the Job - (Job Summary)

As an Information SystemsAuditor Assistant Manager, you will conduct internal audits pertaining to information technology functions and processes, as well as technology applications that support business operations. Your responsibilities will include analyzing risks, testing controls, and recommending process and control enhancements. You will provide comprehensive reports summarizing audit findings and proposed recommendations to relevant stakeholders, facilitating continuous improvement within the organization.

Main Responsibilities 

• Reviewing company policies and procedures to ensure alignment with the strategic vision and proactive protection of IT assets in response to evolving threats and regulatory requirements.
• Conducting continuous vulnerability and risk assessments of the information technology environment, encompassing general system controls, infrastructure controls, and application controls.
• Evaluating the functionality and documentation of information systems controls across all areas of the company's operations.
• Performing pre-implementation reviews of projects involving new IT software and hardware, assessing their technical viability.
• Reviewing the adequacy and effectiveness of internal controls related to new information systems and changes to existing systems.
• Conducting post-implementation reviews of newly installed information systems and system changes.
• Assessing security controls on the company's information systems, including Oracle databases, LAN, WAN, PABX, office automation software systems, and email solutions.
• Reviewing internal controls pertaining to Business Continuity and Disaster Recovery Plans.
• Assisting the Information Systems Audit Manager in conducting ad hoc assignments and forensic investigations.
• Performing post-implementation reviews of previous audit recommendations and reporting on the status of their implementation.
• Attending to any other relevant duties and responsibilities as assigned by the Information Systems Audit Manager.

2 or  3 Key Deliverables (specific to this position)

• Percentage of audit recommendations accepted by management
• Implementation of the Annual IS Audit Plan
• Regular Reports to management through the Manager, Information Systems Audit 

Job Specifications

Relevant Experience

• At least 4 years of relevant experience

Academic Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field from a recognized university

Professional Qualifications

• Certified Information Systems Auditor (CISA);
• Other Certifications such as CISM, CCNA, Oracle or equivalent are a plus
• Membership to a professional association  

Key Job Skills (specific to the job)

• In depth understanding of operating system and relational databases including MS Windows, MS SQL Oracle Database Management Systems and Linux Familiarity with IT controls, information security, risk management, and industry standards (e.g., COSO, COBIT, ISO 27001).
• Proficiency in using auditing tools and technologies to assess IT environments.
• Knowledge of networks; Local Area Networks (LANs), Wide Area Networks (WANs), Intranet and client/server environments.
• Proficiency in using auditing tools and technologies to assess IT environments.
• Thorough understanding of Network and Cyber Security
• In depth knowledge of network/mobile technologies/ cloud computing
• Experience in the use data of analytics software such as CasewareIDEA will be an added advantage
• Strong analytical and problem-solving skills to identify control weaknesses and vulnerabilities
• Excellent written and verbal communication skills to convey audit findings and recommendations; 
• Attention to detail and accuracy in documenting audit procedures and findings.
• Self-driven and ability to work under minimum supervision.
• Ability to work independently and collaboratively within a team environment

Main Purpose of the Job - (Job Summary)

As the Information Systems Audit Manager, you will be responsible for overseeing and managing the information systems audit function. Your primary focus will be on ensuring the adequacy and effectiveness of system controls, safeguarding company data, and maintaining systems integrity. You will lead a team of auditors, plan and execute audits, and provide comprehensive reports to senior management, contributing to the organization's overall security and efficiency.

Main Responsibilities 

• Managing the IS Audit team, overseeing the formulation, and execution of the IS Audit plan.
• Leading reviews of the company's information systems, internal controls, and security measures, providing recommendations for improvement.
• Reviewing the adequacy and effectiveness of internal and security controls on new information systems and system changes, offering improvement suggestions.
• Developing detailed information systems audit programs based on documented procedures for each audit assignment.
• Conducting comprehensive audit tests on all automated systems according to the approved Annual Audit Plan, discussing outcomes with line management, and proposing improvements.
• Performing pre-implementation reviews of projects involving new IT software and hardware, assessing technical viability, and recommending enhancements.
• Leading post-implementation reviews of newly installed information systems and system changes, providing improvement recommendations.
• Reviewing internal controls related to Business Continuity and Disaster Recovery Plans, proposing enhancements.
• Drafting detailed reports, including findings, implications, and recommendations, and discussing them with senior management and relevant personnel.
• Finalizing reports with findings, implications, recommendations, management comments, and implementation schedules, seeking approval from the Chief Internal Auditor.
• Managing and conducting post-implementation reviews of previous audit recommendations, reporting on implementation status.
• Ensuring the implementation of the IS Audit Plan and updating the Chief Internal Auditor periodically.
• Reviewing audit programs developed by the IS Audit Assistant for completeness.
• Reviewing audit working papers and draft reports prepared by the IS Audit Assistant.
• Managing talent within the IS Audit team, providing coaching, mentoring, development, motivation, training, and evaluations for staff members.

2 or  3 Key Deliverables (specific to this position)

• Percentage of audit recommendations implemented
• Implementation of the Annual IS Audit Plan
• Regular Reports to management through the Chief Internal Auditor 

Job Specifications

Relevant Experience

• At least 6 years of relevant experience at Manager level

Academic Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field from a recognized university
• Master’s Degree is an added advantage

Professional Qualifications

• Certified Information Systems Auditor (CISA); 
• Certified Information Security Manager (CISM) or Certified Information System Security Professional (CISSP)
• Membership to a professional association  

Key Job Skills (specific to the job)

• Broad IT Expertise: Extensive knowledge of general IT operations, IT enterprise infrastructure, Networks (Local Area Network, Wide Area Network), Cybersecurity, Data Privacy, and familiarity with emerging technologies such as Cloud Computing.
• Operating Systems and Databases: Proficiency in operating systems like MS Windows, relational databases like MS SQL and Oracle, and Linux, enabling effective evaluation of system controls.
• Network and Mobile Technologies: In-depth understanding of network and mobile technologies to assess security measures and risks associated with these components.
• Strong understanding of information security, IT governance, risk management, and compliance frameworks (e.g., COBIT, ISO 27001, NIST, Data Protection).
• Familiarity with auditing tools and techniques for assessing system controls and security measures.
• IT Governance and Project Management: Familiarity with frameworks, principles, practices, and techniques related to IT operations, governance, cybersecurity, and project management to ensure alignment with best practices.
• Data Analytics: Experience with data analytics software, such as Caseware IDEA, to conduct data-driven audits and enhance the effectiveness of audit procedures.
• Auditing Concepts: Understanding of auditing concepts and practices as prescribed in the audit profession, allowing for comprehensive and compliant audit processes.
• Report Writing: Excellent report writing skills to communicate audit findings, implications, and recommendations clearly and concisely to relevant stakeholders.
• Team Leadership: Strong leadership and supervision skills to manage and motivate the IS Audit team effectively.
• Interpersonal and Communication: Excellent interpersonal skills and communication abilities to interact with team members, stakeholders, and senior management effectively.
• Stakeholder Management: Proven ability to manage relationships with various stakeholders, ensuring effective collaboration and understanding of audit objectives and outcomes

Main Purpose of the Job - (Job Summary):

To drive and develop life insurance sales through banc assurance and alternative distribution channel partners and ensuring service delivery for Individual / Corporate clients to achieve growth and profitability in line with the overall banc assurance & alternative channel business.

Main Responsibilities:

• Driving new business and customer retention through ban assurance and alternative distribution channels
• Establishing, maintaining and growing relations with Bank Officers and alternative partners to identify marketing opportunity and customer requirements.
• Managing and coordinating the smooth running of banc assurance / alternative channels for quality and quantity business
• Driving Customer Service, Banks and alternative business conservation activities.
• Handling, reporting, planning and administration of bancasurance and alternative distribution channels.
• Managing and implementing change initiatives to achieve desired business plans and culture.
• Driving business development and growth to achieve development product targets.
• Follow up on quotation and analyzing them for the purpose of presenting the same to prospective clients.
• Ensuring customer service to both internal and external client by evaluating business/ customer needs and offering financial solution the meet the client needs.

2 or 3 Key Deliverables (specific to this position):

• Business Growth
• Delivering growth and profitability
• Increase brand awareness and market penetration
• Offer excellent customer service to policyholders and claimants

Job Specifications

Experience

• At least 3 years of relevant experience

Academic Qualifications

• Bachelor degree in business related course

Professional Qualifications

• Professional Insurance Qualification ACII, AIIK/ CIM,
• Diploma or Certificate in marketing an added advantage

Key Job Skills (specific to the job)

• Marketing skills
• People management skills
• Financial Literacy
• Analytical skills
• Investment management
• Excellent interpersonal skills
• Good IT skills
• Presentation Skills
• Ability to prioritize and plan effectively

Insurance Skills (special Category)

• Bancassurance Knowledge
• Life business management skill

General Skills

• Communication skills
• Interpersonal skills
• Customer Service

IT skills Our Competencies/Behaviours

• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality

Main Purpose of the Job - (Job Summary)

Ensuring compliance and implementation of accounting LIFE and General underwriting policies, processes and procedures in line with the overall business strategy and objectives in matters relating to collection of premiums, management of branch expenses and underwriting.

Main Responsibilities 
Life Underwriting Duty

• Creation of new clients in the system for Individual Life business.
• Collection and adjustment of policy premiums paid through direct debits instruction ,Mpesa, bankers order and local check offs
• Offering after sale service including loan repayment adjustment, policy revival, quotation and statement printing.
• Reconciling of local check off payment and follow up on check offs not received
• Assisting all branch intermediaries and liaising with head office where necessary.

General Underwriting Duties

• Ensuring that all policies/risks that have been ACCEPTED are compliant to underwriting guidelines and Regulators guidelines.
• Ensuring customer service to both internal and external clients by providing required underwriting services and documents 
• Ensuring premium and data capture within set standards
• Reviewing, Preparing and dispatching renewal notices.
• Ensuring compliance to the general underwriting related company communication

General & Life Finance Underwriting Duties

•  Issuing receipts promptly and ensuring that they are dispatched to the clients
• Preparing of banking slips and ensuring days collections are banked daily or following day
• Preparing and ensuring that daily collections report is in order and sent to head office
• Ensuring that files copies of the receipt are filed and hard copies forwarded to head office
• Processing of  premium adjustments promptly
• Generating and reconciling agents, brokers and direct clients ledgers, queries and monthly statements
• Filing of monthly agents, brokers and direct clients statements’.
• Managing petty cash imprest for the branch
• Preparing monthly and annual withholding tax returns and commission reports
• Ensuring other administrative work at the branch is performed as per company’s expectations
• Ensuring customer service to both internal and external clients by providing prompt services that meets and exceeds customer’s needs.
• Any other duties assigned

2 or  3 Key Deliverables (specific to this position)

• Achieve underwriting profitability
• Customer Satisfaction
• Service Delivery
• Ensuring timely premium debiting

Internal

• Finance & Admin
• Claims
• Marketing
• HR
• ICT
• Reinsurance
• Legal
• Life
• Audit
• Risk

External

• Service providers
• Intermediaries
• Financial institutions
• Regulators
• Reinsurers
• Customers
• KRA
• Auditors

Job Specifications

Relevant Experience

• At least 1year of relevant experience

Academic Qualifications

• Undergraduate degree in any Business related field or equivalent

Professional Qualifications

• Accounts/CPA/ACCA. Insurance qualifications are added advantage

Key Job Skills (specific to the job)

• Analytical Skills
• Influencing skills
• Accounting and reporting skills
• Client relations 
• Negotiation skills
• Presentation/ report skills

Insurance Skills (special Category)

• Technical knowledge & proficiency

General Skills 

• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)

KAC Competencies/Behaviours

• Integrity 
• Reliability 
• Transparency 
• Professionalism 
• Teamwork 
• Quality 

Main Purpose of the Job- (Job Summary)

To drive individual life business top- line, bottom- line growth and provide customer centric service to policyholders and claimants in Kisumu Branch office.

Main Responsibilities 

• Leading and managing sales teams to maximize profitability and shareholder value through business growth and sustainability while maintaining a high level of customer satisfaction in Kakamega Branch office
• Carrying out office administration and ensuring compliance with the County and National Government
• Getting market intelligence on future market trends to help improve service and product offering, while keeping an eye on competition
• Coaching, mentoring, developing, training, motivating and evaluating sales team and staff to achieve the highest levels of performance in Kakamega Branch
• Planning and driving brand awareness and penetration to grow market share in the Western Region
• Ensuring compliance with regulatory and statutory requirements
• Preparing, monitoring and reporting of the Life business budgetary allocations in Kakamega Branch
• Leading and managing the Life business related communication at the branch
• Identifying, implementing and benchmarking best practices in management
• Ensuring customer service to both internal and external client by providing required support in the agency management
• Managing and Implementing change initiatives to achieve desired business plans and culture.
• Recruitment, training, developing and retaining of intermediaries and alternative channels.

2 or 3 Key Deliverables (specific to this position)

• Delivering growth and profitability
• Recruitment and training of sales force
• Offer excellent customer service to policyholders and claimants

Key Interfaces
Internal

• HR
• IT
• Finance
• Internal Audit
• Risk

External

• Customers
• Service providers
• Regulator
• Suppliers

Job Specifications

Relevant Experience

• At least 3 years of relevant experience

Academic Qualifications

• Bachelor degree in business related course

Professional Qualifications

• CIM/ACII/AIIK

Key Job Skills (specific to the job)

•  Marketing skills
• People management skills
• Finance literacy
• Analytical skill
• Investment management

Insurance Skills (special Category)

• Life business management skills
• Product Knowledge
• Geographical knowledge

General Skills

• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)

Our Competencies/Behaviours

• Integrity 
• Reliability 
• Transparency 
• Professionalism 
• Teamwork 
• Quality

Main Purpose of the Job - (Job Summary):

Office administration, overseeing mail management, and dispatch to ensure a smooth flow of work processes within the office in line with business objectives.

Main Responsibilities:

• Receipt and registration of all new claims received in the IT system and maintain a register thereof.
• Receive all incoming mail, collate documents in order of priority, and offer assistance to the legal officer handling branches for an efficient and speedy response to mail.
• Receive all incoming judgment advice and record in the judgment register for tracking to ensure timely attendance.
• Handling machine maintenance, departmental stationery requisition, and monitor the use thereof.
• Collecting EFT payment advises from accounts, preparing forwarding letters, and immediate dispatch; maintain a cheque/EFT dispatch register thereof.
• Dispatching letters, cheques/EFT, and summons to correct persons within the given timeline.
• Reconciling and payment of investigators' and doctors' fees within given timelines.
• Undertaking typing work within given timelines.
• Mail management, connecting all incoming mail to relevant files, and giving legal officers for action.
• Ensuring customer service to both internal and external clients by providing the required timely dispatch of letters, cheques, and claim files.
• Receipt of excess cheques.
• Handling the switchboard, receipt and dispatch of calls, telephone lines maintenance, management of the PABX system, etc.

2 or 3 key deliverables (specific to this position):

• Prompt payment and dispatch of cheques
• Effective mail management
• Clean offices, printers well maintained, stationery management

Resources Responsible for:

Direct Reports (Jobs reporting to this position):

Internal:

• Accounts
• Claims
• Branches
• Administration
• IT

External:

• External Advocates

Relevant Experience:

At least 2 years of relevant experience

Academic Qualifications:

• O’ Level

Professional Qualifications:

• Para-legal
• Certificate in business Management practice is an added advantage

Key Job Skills (specific to the job):

• Accuracy
• Coordination skills
• Time management
• Multitasking skills

Insurance Skills (special Category):

• N/A

General Skills:

• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)

Our Competencies/Behaviours:

• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality

Main Purpose of the Job - (Job Summary)

Overall responsibility for the marketing function of general business for the company including formulating and implementation of strategies for business growth.

Main Responsibilities 

• Formulating and leading in the implementation of the marketing strategy, policies processes and procedures to support the achievement of the overall business objectives. 
• Supervising and Overseeing of branch marketing activities.
• Identifying marketing opportunities by identifying consumer requirements.
• Determining annual / periodical gross written premium plans by forecasting and developing annual sales quarters for branches. 
• Coordinating marketing activities 
• Coordinating marketing campaigns and programs to reach target audience 
• Developing a Marketing Plan and supervise its implementation 
• Coordinate public relations managing marketing budget and options for advertisement.
• Promote the company its image and the brand to the public 
• Developing , Overseeing and implementation of Reward programs 
• Developing products and services. 
• Commissioning  market research 
• Preparing , monitoring and reporting on the marketing budgetary allocations 
• Talent Management including coaching, mentoring, developing, motivating, training and evaluating staff in the Marketing Department to achieve the highest levels of performance.
• Leading and Managing the Marketing Department related company communication.
• Identifying, Implementing and benchmarking best practices in management.
• Ensuring customer service to both internal and external clients by providing required services and information.
• Managing and implementing changing initiatives to achieve desired business plans and culture.

Job Specifications
Relevant Experience

At least 5 years of  experience in insurance in a similar position

Academic Qualifications

• Master of Science in Insurance/Marketing
• Bachelor of Commerce (Insurance)

Professional Qualifications

• Fellow of the Insurance Institute of Kenya FCII
• Associate of the Insurance Institute of Kenya ACII
• Chartered Marketer

Key Job Skills (specific to the job)

•  Financial Planning and Strategy,
•  Marketing Concepts,
•  Market Positioning,
•  People Management,
•  Territory Management,
•  Sales Planning, 
•  Comparative  Analysis, 
•  Understanding the Customer,
•  Product Development, 
•  Client Relationships,
•  Creative Services
• Insurance Skills (special Category)
•  General Business Management Skills 
•  Insurance Marketing Skills 
•  Selling Skills
•  Negotiating Skills 

General Skills 

•  Communication skills
•  Interpersonal skills
•  Customer Service
•  IT skills (fluency)

Our Competencies/Behaviours

• Integrity 
• Reliability 
• Transparency 
• Professionalism 
• Teamwork 
• Quality 

Main Purpose of the Job - (Job Summary)

Implement the Compliance Strategy by ensuring compliance by the business with applicable legislation through the implementation of compliance risk management and monitoring plans.

Main Responsibilities 

• Interpreting proposed, new and existing regulations for the business to enable management prepare appropriate plans for implementation or for engagement with the regulators.
• Conducting statutory compliance reviews and following up on management implementation actions to ensure timely resolution of compliance gaps and to also ensure adequate processes and controls are put in place to enhance compliance.
• Assist the Money Laundering Reporting Officer in compliance reviews on Anti-Money Laundering and CFT in line with legislations
• Assist the Data Protection Officer on data processing requirements to ensure compliance with the data protection legislation.
• Assist the Risk and Compliance Manager in ESG (Environmental, Social and Governance) compliance reviews in line with legislations.
• Any other duties assigned

Job Specifications

Relevant Experience

• At least 2 years of relevant experience

Academic Qualifications

• Bachelors Degree  in business related field

 Professional Qualifications

• Professional qualification such as Actuarial, CPA, ACCA. ACII or Forensics and a current membership to a relevant professional body.

Key Job Skills (specific to the job)

• Compliance management
• Analytical skills
• Project management
• People management 
• Ability to understand the big picture in which the business is operating, the inter-play between the different components 

Insurance Skills (special Category)

• Insurance knowledge
• Understanding of the key regulations

General Skills 

• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)

Our Competencies/Behaviours

• Integrity 
• Reliability 
• Transparency 
• Professionalism 
• Teamwork 
• Quality 

Main Purpose of the Job - (Job Summary)

Implement the risk management framework by supporting the various divisions/departments identify and analyse their risks and also monitor on a regular basis the implementation of the management actions/mitigating actions.

Main Responsibilities 

 

• Implement the risk management framework by ensuring the implementation of risk processes i.e. risk identification, risk assessment, risk monitoring and reporting.
• Embedding the risk culture across the business unit through carrying out risk awareness activities.
• Reviewing risk management activities across various departments ensuring Kenindia risk policies are implemented and complied with.
• Interfacing with managers to ensure that risk management is embedded in their daily responsibilities. 
• Maintaining the risk registers and producing risk reports.
• Assist the Risk and Compliance Manager in the coordination role of managing the Quality Management System.
• Any other duties assigned

Job Specifications

Relevant Experience

At least 2 years of relevant experience

Academic Qualifications

• Bachelors Degree  in business related field

 Professional Qualifications

• Professional qualification such as Actuarial, CPA, ACCA. ACII or Forensics and a current membership to a relevant professional body.

Key Job Skills (specific to the job)

• Risk management
• Analytical skills
• People management 
• Ability to understand the big picture in which the business is operating, the inter-play between the different components 

Insurance Skills (special Category)

• Insurance knowledge
• Understanding of the key regulations

General Skills 

• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)

Our Competencies/Behaviours

• Integrity 
• Reliability 
• Transparency 
• Professionalism 
• Teamwork 
• Quality