Impact Africa Network Careers

We offer a unique 12-month innovation fellowship program for college graduates to work on well-vetted ideas with like-minded peers under the guidance of an experienced leadership team and mentor network with the goal to expand entrepreneur capacity while developing fundamentally sound early-stage startups.

Applicants can work in either of the following areas (list not exhaustible);

• Product development.
• Designers (Graphic, UI/UX)
• Research & Analysts (Finance, Market, product etc.)
• Program management
• Marketing & Storytelling
• Sales/Business Development
• Community & fundraising
• Customer Success
• Operations (Finance, HR, Admin)

Who it is for:

Exceptional recent graduates ready to work in a fast paced start up ecosystem and have;

• A bachelor's degree in the related field of interest.
• Strong analytical and research skills with a keen eye for detail.
• Excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner.
• A high level of creativity with an eye for innovation and exceptional problem-solving abilities.
• Ability to work independently (owner) and as part of a team.
• Good interpersonal skills, cultural awareness, and sensitivity to working with people from diverse backgrounds and fast paced environment.
• Ability to identify business opportunities and develop viable business models.

Responsibilities:

• Support brand and product message development: Assist in developing brand messages and value propositions that effectively communicate the company's offerings to target audiences.
• Assist in brand storytelling strategy: Contribute to the implementation of the brand storytelling strategy by conducting research, providing input, and supporting the execution of storytelling initiatives.
• Aid in creating marketing materials: Collaborate with the design team and assist in the creation of marketing materials such as sales decks, brochures, flyers, posters, videos, presentations, and website pages.
• Assist in product marketing content creation: Work closely with the marketing team to assist in creating relevant content such as blogs, articles, videos, and testimonials that educate and engage customers.
• Support industry marketing events: Assist in organizing industry marketing events such as webinars, entrepreneurship events, and seminars, and provide support during these events to help generate leads for the sales funnel.
• Conduct market research: Assist in conducting market research to gather insights, evaluate opportunities, and monitor industry trends and developments.
• Other marketing support: Provide support in various marketing activities as needed, including administrative tasks, data entry, and coordination of marketing projects.

Key Skills:

• Strong communication skills: Excellent written and verbal communication skills to assist in crafting effective marketing messages and content.
• Detail-oriented: Strong attention to detail to ensure accuracy and quality in marketing materials and content creation.
• Collaborative mindset: Ability to work well in an agile team environment, collaborate with cross-functional teams, and contribute ideas and suggestions.

Experience:

• Marketing background (preferred): While extensive prior marketing experience is not required, a basic understanding of marketing principles or coursework in marketing-related subjects would be beneficial.
• Passion for marketing: An enthusiasm for marketing and a desire to learn and contribute to marketing initiatives.
• Educational background: Recent graduate or awaiting graduation in marketing, communications, business, or a related field

Key Responsibilities:

Customer Support and Engagement

• Assist in handling customer inquiries and providing first-level support under the guidance of the Relationship Manager.
• Help manage communication channels for customer support and information sharing.
• Participate in identifying and resolving customer issues, collaborating with senior team members and other departments.
• Shadow customer calls and learn to provide relevant support, including user guidance and issue escalation.

User Research and Feedback

• Support the conduction of user research by helping draft research questions and assisting with user interviews.
• Assist in analyzing customer feedback and presenting insights to the team.
• Help monitor customer usage patterns and contribute to discussions on how to maximize value for users.

Product and Process Improvement

• Participate in team meetings to learn about product development and customer success strategies.
• Assist in documenting customer success processes and suggesting improvements.
• Help compile and organize user research findings for presentation to stakeholders.

Business Development Support

• Assist in outreach activities to potential new users, learning how to pitch Shukran and conduct initial user research.
• Support the SACCO Customer Success Manager in the process of onboarding service workers onto the SACCO through the app.

Learning and Development

• Actively learn about industry trends and best practices in customer success, particularly in fintech and the hospitality sector.
• Participate in training sessions and workshops to develop skills relevant to customer success and fintech operations.

Key Qualifications:

• Currently pursuing or recently completed a bachelor's degree in Business, Communications, Marketing, or a related field.
• Strong interest in fintech, customer service, and the hospitality industry.
• Excellent communication skills in English and Swahili; additional local languages are a plus.
• Basic analytical skills and eagerness to learn data interpretation.
• Proficiency in Microsoft Office suite and willingness to learn CRM and customer support tools.
• Proactive attitude with a strong desire to learn and grow in a fast-paced environment.

Key Responsibilities

List Building and Prospecting:

• Conduct thorough research to identify and build lists of potential clients within the African diaspora.
• Utilize various tools and databases to gather relevant information on prospects.
• Maintain and update the CRM system with accurate prospect information.

Outreach and Lead Generation:

• Initiate contact with potential clients through multiple channels (email, phone, social media, etc.).
• Craft personalized and compelling outreach messages to engage prospects.
• Qualify leads based on established criteria and schedule appointments for senior sales team members.

Market Research and Insights:

• Stay informed about African real estate markets and trends.
• Gather intelligence on competitor activities and market dynamics.
• Provide regular reports on market insights and prospecting activities.

Pipeline Management:

• Track and manage your sales pipeline, ensuring timely follow-ups and progression of leads.
• Collaborate with the sales team to ensure smooth handover of qualified leads.

Client Education:

• Educate prospects on the African property market and Roots Africa's unique value proposition.
• Address initial queries and concerns, providing basic information about our services and processes.

Performance Tracking and Reporting:

• Meet or exceed monthly targets for qualified leads and appointments set.
• Maintain detailed records of all prospecting activities and outcomes.
• Participate in regular team meetings to share insights and best practices.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3 to 6 months of experience in sales, preferably in real estate or a related industry.
• Strong understanding of the African diaspora community and its needs.
• Excellent communication skills, both written and verbal.
• Proficiency in CRM software and sales prospecting tools.
• Self-motivated with a strong work ethic and ability to work independently.
• Fluency in English; additional African languages are a plus.

About the Role:

• Roots Africa is seeking a passionate and results-oriented Sales Fellow to join our growing team. You will play a key role in empowering Africans in the diaspora to invest in the Kenyan real estate market, connecting them with their heritage and building a secure future. This is an exciting opportunity to be part of a mission-driven startup and make a real impact.

Responsibilities:

You will support;

Lead Generation:

• Proactively identify and connect with potential clients from the African diaspora seeking real estate investment opportunities in Kenya.
• Build and nurture relationships through various channels to generate qualified leads.
• Conduct outreach and calls to understand client needs and aspirations.

Client Relationship Management:

• Develop a deep understanding of each client's unique financial goals and investment preferences.
• Provide expert advice on Kenyan property market trends, pricing, and legalities.
• Build trust and maintain ongoing communication throughout the entire sales process.

Sales & Deal Facilitation:

• Present suitable real estate options that align with client needs and budget.
• Collaborate with developers to secure lucrative investment opportunities.
• Guide clients through the Kenyan property acquisition process, ensuring transparency and security.
• Negotiate effectively to close deals and achieve sales targets.

Community Engagement:

• Actively participate in events and online communities to connect with the African diaspora.
• Build strong relationships and address concerns regarding Kenyan real estate investments.
• Promote Roots Africa's services and the benefits of investing in Kenya.

Market Research & Strategy:

• Stay informed on market trends, property values, and investment opportunities in Kenya.
• Assist in developing data-driven sales strategies to achieve company objectives.

Requirements:

• Prior exposure to sales, preferably within the real estate industry.
• Understanding of real estate investment needs.
• Passion for the Kenyan property market and a desire to empower clients.
• Excellent communication, presentation, and negotiation skills.
• Ability to build trust and rapport with clients from diverse backgrounds.
• Self-motivated and results-oriented with a strong work ethic.
• Proficiency in prospecting techniques and lead-generation strategies.
• Experience with CRM software is a plus.

Role Overview:

• Roots Africa is seeking a highly analytical and detail-oriented Business Analyst Fellow with an actuarial sciences background. This fellowship is an opportunity for a talented individual to work closely with our team, developing computational models in Excel to support business decisions and drive growth. The ideal candidate will have a strong interest in the African property market and a passion for empowering the diaspora.

Duties & Responsibilities:

• Conduct detailed market analysis to identify trends, opportunities, and risks within the African property market.
• Develop and maintain computational models in Excel to analyse financial data, property valuations, and investment returns.
• Collaborate with cross-functional teams to gather and interpret business requirements, translating them into analytical models and actionable insights.
• Assist in the preparation of detailed reports and presentations to communicate findings and recommendations to stakeholders.
• Support the team in developing business strategies and identifying opportunities for process improvement.
• Conduct competitor analysis to benchmark Roots Africa’s offerings and identify areas for differentiation.
• Assist in preparing financial forecasts, budgets, and performance metrics.
• Collaborate with the technology team to integrate data analytics tools and automate reporting processes.

Requirements:

• University degree in Actuarial Sciences, Finance, Economics, or a related field.
• Proficiency in developing complex computational models in Excel.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Familiarity with the African property market or a strong interest in learning about it.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a fast-paced, startup environment.
• Strong written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Experience in business analysis, financial modelling, or similar roles is a plus.

Position Overview:

• Are you passionate about customer success and eager to learn from experienced professionals and a startup ecosystem? We are seeking a motivated and customer-centric Customer Success Fellow to join our growing team. In this internship role, you will gain valuable hands-on experience by assisting our team in onboarding new customers, building relationships, and ensuring their success with our payroll outsourcing software. You'll also learn how to support customers with compliance requirements for payroll processing.

Responsibilities

• Assist the Customer Success team with onboarding new customers, focusing on the complete utility of ElevateHR solutions.
• Provide initial product training, answer basic questions, and guide customers through the setup process for HR system and payroll outsourcing.
• Create and maintain user documentation related to ElavateHR solutions and payroll outsourcing functionalities, including knowledge base articles and FAQs.
• Proactively identify customer needs and concerns regarding ElevateHR System, payroll outsourcing and compliance, and escalate them to the appropriate team members.
• Gather customer feedback on their experience with ElevateHR and assist in translating it into actionable insights for product improvement.
• Support the team with data analysis and reporting tasks related to customer success metrics.
• Assist with maintaining customer data accuracy and security, adhering to all relevant payroll processing regulations.
• Any other task that may be assigned to you from time to time. 

Qualifications:

• Bachelor's degree program in a relevant field (e.g., Business Administration, Finance or Mathematics related courses).
• Strong understanding of customer service principles and a desire to learn about customer success best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Additional skills in data will be an added advantage.

• The fellows benefit from real-time practical experience and exposure to a wide network of professionals relevant to succeed in their careers and become young leaders and entrepreneurs.

Responsibilities:

• Support brand and product message development: Assist in developing brand messages and value propositions that effectively communicate the company's offerings to target audiences.
• Assist in brand storytelling strategy: Contribute to the implementation of the brand storytelling strategy by conducting research, providing input, and supporting the execution of storytelling initiatives.
• Aid in creating marketing materials: Collaborate with the design team and assist in the creation of marketing materials such as sales decks, brochures, flyers, posters, videos, presentations, and website pages.
• Assist in product marketing content creation: Work closely with the marketing team to assist in creating relevant content such as blogs, articles, videos, and testimonials that educate and engage customers.
• Support industry marketing events: Assist in organizing industry marketing events such as webinars, entrepreneurship events, and seminars, and provide support during these events to help generate leads for the sales funnel.
• Conduct market research: Assist in conducting market research to gather insights, evaluate opportunities, and monitor industry trends and developments.
• Other marketing support: Provide support in various marketing activities as needed, including administrative tasks, data entry, and coordination of marketing projects.

Key Skills:

• Strong communication skills: Excellent written and verbal communication skills to assist in crafting effective marketing messages and content.
• Detail-oriented: Strong attention to detail to ensure accuracy and quality in marketing materials and content creation.
• Collaborative mindset: Ability to work well in an agile team environment, collaborate with cross-functional teams, and contribute ideas and suggestions.

Experience:

• Marketing background (preferred): While extensive prior marketing experience is not required, a basic understanding of marketing principles or coursework in marketing-related subjects would be beneficial.
• Passion for marketing: An enthusiasm for marketing and a desire to learn and contribute to marketing initiatives.
• Educational background: Recent graduate or awaiting graduation in marketing, communications, business, or a related field

Position Overview: 

• We are looking for a dynamic Sales and Business Development Fellows (Paid Internship) to join our team at Elevate HR. In this role, you will have the opportunity to learn and support various aspects of our sales and business development efforts while gaining valuable experience in the software industry.

Key Responsibilities:

• Assist in prospecting potential clients through various channels, including cold calling, networking, industry events, and online platforms.
• Support market research initiatives to identify target prospects and understand their needs better.
• Learn and apply effective sales strategies and techniques to engage potential clients and generate leads.
• Assist in identifying key decision-makers within target organizations and establishing business relationships with them.
• Shadow experienced team members to observe presentations and demonstrations of Elevate HR's software solutions.
• Provide support during software demonstrations, gaining insights into showcasing features and functionality.
• Learn negotiation techniques and assist in negotiating contract terms and pricing under supervision.
• Shadow consultations with prospects, understanding their critical business issues related to HR management.
• Support in providing tailored solutions and recommendations aligned with prospects' specific needs.
• Assist in collaborating with the product owner to relay prospect requirements and contribute ideas for product enhancements.
• Stay updated on industry trends, market changes, and competitor activities, and share insights with the team.
• Collaborate with the sales and marketing team to share ideas and strategies for business development.
• Support in monitoring sales pipeline, tracking progress, and providing reports on sales activities.
• Learn and support in executing effective sales strategies and action plans to achieve sales targets.

Requirements:

• Currently pursuing a Bachelor's degree in business, marketing, or a related field.
• Strong interest in learning about B2B sales, business development, or the software industry.
• Excellent communication and interpersonal skills.
• Enthusiastic about building relationships and delivering compelling presentations.
• Eagerness to learn negotiation and closing skills.
• Ability to adapt to a fast-paced and evolving industry.
• Self-motivated and results-oriented mindset.