Hyatt Place Careers

Summary

Care Connects Us!

It all starts with people who care.

At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. 

People like you. People like us. 

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Commis whose responsibilities will be to ensure the smooth and efficient running of the kitchen, contributing to the overall success of the hotel, outlets, and banquets, in accordance with the hotel’s standards and financial goals.

Key Responsibilities:

• Ensures that all company minimum brand standards have been implemented.
• Washes, peels, cuts, seeds vegetables and fruits.
• Cleans, cuts, and grinds meats, poultry, and seafood.
• Dips food items in crumbs, flour, and batter to bread them.
• Stir and strains soups and sauces.
• Weighs and measures designated ingredients.
• Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator.
• Stores foods in designated areas.
• Cleans work areas, equipment, and utensils, segregates, and removes garbage.
• Distributes supplies, utensils, and portable equipment.
• Carves various cooked meats.
• Assists in quality control of items.
• Sets up buffet presentations.
• Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
• Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
• Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the engineering department.
• Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
• Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
• Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
• Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
• Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
• Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
• Always exercises responsible behaviour and positively representing the hotel team and Hyatt Hotels Corporation.
• Ensures high standards of personal presentation and adheres to the hotel grooming policy at all times.
• Required to multi-task in various aspects of the operations as advised by your managers from time to time.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

• Certificate/Diploma in Culinary Arts or relevant field.
• At least 2-3 years experience in a busy hotel or restaurant.
• Knowledge of food preparation/production techniques.
• Comfortable working in a fast paced, dynamic environments.
• Ability to stand for long periods and lift moderate to heavy weights (up to 25 kg).

Summary

Care Connects Us!

It all starts with people who care.

At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. 

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Commis – Butchery who will be responsible for preparing and processing all meats, poultry, and seafood for the kitchen’s needs. This role requires expertise in portioning, trimming, and deboning, while adhering to quality, hygiene, and safety standards.

Key Responsibilities:

• Prepare cuts of meat, poultry, and seafood per menu requirements.
• Proficient in deboning, trimming, portioning, and marinating.
• Maintain freshness and prevent contamination.
• Monitor inventory and report shortages.
• Ensure proper storage and rotation (FIFO).
• Assist with ordering and inspecting deliveries.
• Maintain consistent portions to control costs.
• Minimize waste and optimize yields.
• Follow HACCP guidelines and maintain a clean, sanitized butchery area.
• Monitor refrigeration conditions.
• Collaborate with chefs and kitchen sections.
• Mentor junior staff and ensure smooth operations.
• Maintain butchery tools and report issues.
• Ensure meat quality meets kitchen standards and specific customer requests.
• Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
• Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
• Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the engineering department.
• Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
• Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
• Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
• Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
• Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
• Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
• Always exercises responsible behaviour and positively representing the hotel team and Hyatt Hotels Corporation.
• Ensures high standards of personal presentation and adheres to the hotel grooming policy at all times.
• Required to multi-task in various aspects of the operations as advised by your Managers from time to time.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

• Diploma in Culinary Arts or relevant field.
• At least 2-3 years in butchery, preferably in hotels or restaurants.
• Knowledge of cuts and preparation techniques.
• Comfortable working in cold environments.
• Ability to stand for long periods and lift moderate to heavy weights (up to 25 kg).

Chief Steward who will be responsible for the efficient and economic operation of the Stewarding Section in support of all other operating Departments, supplying services as required to the entire operation, and overseeing the operating equipment inventory. Managing the Cleanness and Maintenance of all F&B equipment and back of the house hygiene and sanitation. Key responsibilities include but not limited to:

• Ensures that Stewarding employees work in a supportive and flexible manner with other departments.
• Always hands-on and present in the operation, especially during busy periods.
• Establishes and strictly controls inventories and par stocks in the operation for all operating equipment, Food and Beverage, FF&E items, and to ensure that the outlet is adequately equipped.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Controls the requisitioning, storage, and careful use of all operating equipment and supplies.
• Conducts daily pre-shift briefings to employees on preparation, service, and F&B events.
• Liaises with the Food and Beverage Department and Culinary Department on daily operations and quality control.
• Ensures that each outlet is supplied with clean and dry operating equipment.
• Ensures that the food production areas are supplied with clean and dry kitchen utensils.
• Supervises night cleaning in kitchen and back-of-house food and beverage areas.
• Ensures that back-of-house cleaning schedules and garbage runs are strictly adhered to, and areas are cleaned according to established standards.
• Has a thorough understanding and knowledge of all Food and Beverage equipment needs and networks with sister hotels and other hotels to borrow equipment as and when needed.
• Responsible for clearance of Garbage from the hotel by the contractor and the maintenance of the garbage area.
• Prepares and updates the Stewarding Departmental Operations Manuals.
• Provides the Materials Department with detailed Product and Purchase Specifications for items used in the outlet.

Qualifications

• KCSE Certificate or Diploma in related field
• 3+ years of experience in a similar role, preferably in a luxury hotel environment
• Good understanding and adherence to HACCP standards
• Proven track record in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Highly organized, ability to be flexible and proven skills working in an environment with constant standing and walking throughout the shift
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment

Sous Chef to assist (hands on) the Executive Chef in the day-to-day operations of the kitchen, taking over all responsibilities during his/her absence, striving for the highest possible guest satisfaction. He/she supports the Executive Chef in ensuring the department performs optimally at all times, from team management, food costing, communication to implementation and compliance to Kitchen/F&B policies and procedures. Key among his/her responsibilities include but not limited to:

• Implements strategies where key (F&B and) kitchen metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
• Drives the team members in ensuring compliance to hotel policies and procedures.
• Owns the hotel’s food & beverage strategy including budgeting and controls.
• Supports the Executive Chef in the preparation and monitors the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained.
• Makes follow up on performance of the food offering, providing recommendations that will drive financial performance, including working with internal and external partners on ad hoc projects
• Works closely with the Executive Chef on food production, promotion and quality improvement.
• Keeps all working areas hygienic at all times and according to the relevant policies and procedures in place.
• Creates high quality and creative food products to satisfy and meet the guest needs.
• Provides hands on training to the direct staff whenever necessary.
• Controls the food stock and cost to be in line with the set targets/budget.
• Participates in preparation and analysis of financial forecasts, budgets and goals.
• Ensure that all recipes and product yields are accurately costed and reviewed regularly.
• Ensure that food stock and par levels within the department and stores are of high quality and meet forecasted needs based on occupancy.
• Ensure that departmental meetings are organized, agendas are laid out, minutes recorded and action points/tasks are completed on time.
• Ensures new employees have all relevant information before commencing employment in the department
• Motivates and manages direct reports as well as indirect reports
• Participates and take lead in driving all training activities in the department.
• Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.

Qualifications

• Culinary Degree or Diploma
• Food Hygiene & Safety Certification
• 5+ years of relevant experience in a similar operation with proven track record
• Experience in buffet, catering and banquet operation(s)
• Experience managing a multi-outlet operation
• Ability to write routine reports, purchase orders, menus and correspondences
• Excellent customer services skills
• Ability to successfully lead and mentor a team

Sales Coordinator who will be responsible for operationally and administratively coordinating all activities in the achievement of department’s pre-determined sales and revenue targets. Key among responsibilities will be:

• Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
• Responds to all telephone calls or inquiries, ensures information/messages are accurately received and relayed to the managers concern in a timely manner.
• Follows up sales leads whenever required or assigned by the Sales Manager.
• Prepares, compiles and distributes the weekly/monthly reports in a timely manner.
• Ensures the activities/events log book is being accurately maintained.
• Assists in the compilation of Market Surveys and Competitor Researches report.
• Assists in the distributions of relevant hotel information to clients when required.
• Participates in sales blitz.
• Maintains good relationship with the established clientele and provides all necessary assistance when required.
• Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
• Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
• Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
• Maintains a detailed knowledge of hotel facilities, features and services.

Qualifications

• Diploma in Sales & Marketing or its equivalent
• 3+ years of experience in a similar environment
• Proven track record in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Strong planning, organization skills and keen eye for detail
• Proficiency in Microsoft Office
• Understanding of sales & marketing tools/systems
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment

Responsible for coordinating back-end operations, communicate to relevant department on job orders, and attends to guest requests. He/she will coordinate the daily housekeeping operation and collaboration with Front Office and Guest Relation Teams. Additionally, they will handle management of the housekeeping general store and perform general office administration, purchasing, scheduling and supervisory duties.
Other key responsibilities will include and not limited to:

• Verifies room status, report room discrepancies, prioritize and update status of check out rooms.
• Ensures that assigned team members have reported to work and coordinate all necessary breaks.
• Prepares and distributes assignment sheets to assigned staff and review priorities.
• Assigns designated work sections to the Housekeeping Team Leaders, Room Attendants’, Public Area Attendants, and Linen Runners / Housepersons.
• Maintains and assigns work orders through the hotel’s work order tracking system.
• Maintains inventory stock of linen, chemicals, guest supplies etc. to ensure adequate supplies.
• Maintains employee attendance records and communicate tardiness or call outs to the Executive Housekeeper.
• Ensures proper staffing levels are correct for current day and next day operations.
• Provides relief to the Housekeeping Team Leader in their absence or when instructed by the Executive Housekeeper.
• Ensures guest laundry and dry-cleaning orders are attended to promptly.
• Notifies Team leader promptly of any special guestroom or suite issues including reporting any maintenance needs.
• Coordinating with vendors to arrange for equipment repair or replacement when needed.
• Reviews out-of-order rooms daily.
• Runs daily reports.
• Receives and record all lost and found articles found in the hotel.
• Maintains the lost and found record book and lost and found tags.
• Maintains and arrange the lost and found store.
• Acts as a liaison in the hotel between Housekeeping, Front Office and all other departments.
• Coordinating with other departments (front office, laundry, engineering, and F&B) to ensure that cleaning tasks are completed efficiently and effectively.
• Prepares daily, weekly and monthly reports.
• Ensures compliance with safety and sanitation policies in all areas.
• Receives, records, and relays messages accurately, completely, and legibly.
• Records every telephone call in a logbook or database noting the action taken, who is responsible and the call recipient.
• Takes key inventory to ensure all section keys and master keys are accounted for.
• Performs other related duties as assigned from time to time.

Qualifications

• Certificate In Housekeeping and Laundry techniques from a recognized institution or its equivalent
• At least 3 years' experience working in a reputable hospitality organization in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Leadership skills to guide and mentor other team members
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are seeking to recruit a Purchasing Manager who will be responsible for the day-to-day activities in regard to Purchasing, Supply and related. The job incumbent ensures accurate and timely submission of information to the Management. Responsible for all purchasing functions, storing and issuing of all stored food, beverage, general engineering and operating equipment. Key among his/her responsibilities are:

• Responsible for all administrative functions of the materials’ section, staffing, training and fulfilment of other related duties
• Responsible for all purchasing functions, quotations, quality and availability
• Responsible for physical control of all store items until issued, fully documented under strict control procedures (key control, timing schedule, authorized issue requests)
• Responsible for maintaining logical storeroom inventory levels operationally needed
• Responsible for overall hygiene, fire & safety, proper storing arrangement, cleanliness of storerooms and freezers according to hotel, local and international Standards
• Reports and updates management & department heads on pending items, new procedures, system difficulties and other related matters
• Identifies and recommends new value addition products available in the market
• Verifies that all documentation and proper quotations are maintained and filed according to hotel’s policy and procedure requirements
• Approves all storeroom re-order requests, verifying quantities within the established minimum/maximum stock levels

Qualifications

• Bachelor of Commerce Degree, Procurement, Supply Chain Management or an equivalent
• 5+ years of relevant experience in procurement/supply chain management
• Active membership to Kenya Institute of Supplies Management
• CIPS certification is an added advantage
• Knowledge of procurement systems
• Must demonstrate the ability to handle multiple and conflicting priorities, and work under strict deadlines
• Should have strong analytical and be result-oriented
• Must have high standards of integrity and ethical practice
• Must have management and Leadership skills
• Proficiency in Ms Office, especially Advanced Excel
• Outstanding ability to interact and communicate with all stakeholders

• At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are seeking to recruit an Assistant Security & Loss Prevention Manager who will be responsible for assisting the Security Manager in overseeing all aspects of the Security & Loss Prevention Department as well as ensuring the smooth operations of the security aspect of the entire hotel is attained at all times. In general, he/she is expected to guarantee safety and security of hotel property, guests and colleagues in compliance with Hyatt’s Safety & Security Standard Operating Policies and Procedures. He/she is expected to support all aspects of the hotel’s active and initiatives maximizing the overall revenue of the hotel by directing safety and security activities in accordance with the hotel’s business plan.

Some of the key responsibilities include and not limited to:

• Continuously monitoring installed safety devices for emergency readiness.
• Monitor all unauthorized vandalism and removal of property, review and report accidents that happened within the vicinity.
• Conduct regular random checks on all security officers to ensure that they are alert in going about their duties.
• Inspect all areas for safety and fire hazard, and file reports on safety precautions.
• Responsible for conducting internal investigations when necessary, providing courteous service, managing the schedules of security personnel and tracking their attendance.
• Ensures patrol is carried out in all public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel.
• Ensures that all Security personnel look out for any suspicious loiterers or articles.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Provide special security coverage for functions organised and conducted at Hyatt Hotel in accordance with the Security Event Orders, if any.
• Be familiar with the emergency assembly area outside the hotel and makes aware to all employees of the area.
• Interrogates any suspicious persons to detect any infringements and investigate any disturbances, complaints, thefts, vandalism, and accidents.
• Strictly adheres to fire/bomb threat and security procedures.
• Assists in establishing the operational procedures for Fire Prevention and Safety.
• Ensures efficient traffic control at the Hotel driveway.
• Assists management and enforcement officers in emergency situations.
• Establishes smooth working relationship with local authorities and liaises with them on all required regulations and activities.
• Reviews scheduled functions, group or VIP arrival events and discuss special instructions with all relevant departments.
• Carries out quality investigations and submit conclusive reports for action.

Qualifications

• Diploma or Degree in Security Management or its equivalent
• 3+ years of experience in a similar role, preferably in a hotel environment with proven track record
• Excellent communication skills
• Ability to carry out quality investigations and reporting
• Proficiency in Ms Office, especially Microsoft Word, Excel
• Certified First Aider and Fire Marshall
• Working knowledge of current OSHA and relevant legislation
• Outstanding ability to interact and communicate with all stakeholders
• Outstanding ability to diagnose and resolve problems swiftly

Summary

Care Connects Us!

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Front Office Agent responsible for increasing customer satisfaction by providing efficient, prompt, trouble free and courteous Front Office services connected with arriving, in-house and departing guests. They should be able to work closely with all key business partners in order to achieve quality results in guest experience. The job incumbent acts as a brand ambassador for the hotel, reflecting the company culture and values.

Key Responsibilities:

• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Is available to register, process, and greet guests promptly.
• Checks the daily arrival list.
• Welcomes customers to the hotel.
• Responds to guest requests for information about the hotel and its surroundings.
• Arranges for special services requested by the guests.
• Stays current with developments in the hotel by reviewing the communication logbook each shift; updates logbook for next shift.
• Arranges fulfilment of guest services by working with Bell team, Housekeeping, Reservations and any other depending on the request/service.
• Allocates rooms and issues appropriate keys.
• Follows-up and verifies arrivals by updating registration cards ensuring correct spelling of guest’s name, addresses and method of payment. • Changes room rates and guest rooms after approval by management.
• Handles incoming guest room reservations.
• Handles reservations for guests on transfers, restaurants, etc.
• Is aware, at all times, of current room status and room availability.
• Is fully aware of the relevant service concepts.
• Is fully aware of, and knows how to handle, all current and future hotel promotions.
• Utilizes yield management to maximize room revenue.
• Increases hotel revenue by promoting food and beverage alternatives within the hotel.
• Minimizes loss of revenue by adhering to all established credit policies and procedures.
• Ensures all guests establish credit upon check-in.
• Monitors guest accounts to ensure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
• Improves timeliness of cash flow by adhering to established credit and inventory control policies and procedures.
• Receives and records proper approval codes for cash and credit card paying guests.
• Identifies and records special billing instructions and notifies Finance and immediate supervisor.
• Completes shift closing duties accurately.
• Adheres to hotel policies and procedures regarding the use of cash banks.
• Communicates effectively with guests, colleagues, and supervisors.
• Demonstrates teamwork by co-operating and assisting colleagues as needed.
• Handles difficult situations swiftly and effectively.
• Communicates open and closed dates, availability and condition of rooms to the Front Office Team Leader.
• Keeps effective key control as per relevant policies and procedures in place.
• Ensures that guest mail and messages are delivered correctly and promptly.
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests.
• Uses the ABC (Attitude, Behavior & Conflict) approach to respond to negative comments and complaints; and notifies Front Office Team Leader immediately for appropriate follow-up.
• Attends and participates in all Front Office department meetings.
• Cooperates in the performance of any reasonable task requested by the management.
• To perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
• To ensure that Hyatt Place & Hyatt House Nairobi, Westlands’ Front Office Policies and Standard Operational Procedures are adhered to at all times

Qualifications

• Diploma or bachelor’s degree in Tourism/Hotel Management or its equivalent
• 2+ years of experience, preferably in an international brand hotel environment
• Guest services experience
• Proven track record in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Excellent Microsoft Office application and PMS experience is required
• Highly organized, ability to be flexible and proven skills working in an environment with constant standing and walking throughout the shift
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment
• Great computer skills with proficiency in front office operations systems especially Opera.