Sales Coordinator

Sales Coordinator who will be responsible for operationally and administratively coordinating all activities in the achievement of department’s pre-determined sales and revenue targets. Key among responsibilities will be:

• Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
• Responds to all telephone calls or inquiries, ensures information/messages are accurately received and relayed to the managers concern in a timely manner.
• Follows up sales leads whenever required or assigned by the Sales Manager.
• Prepares, compiles and distributes the weekly/monthly reports in a timely manner.
• Ensures the activities/events log book is being accurately maintained.
• Assists in the compilation of Market Surveys and Competitor Researches report.
• Assists in the distributions of relevant hotel information to clients when required.
• Participates in sales blitz.
• Maintains good relationship with the established clientele and provides all necessary assistance when required.
• Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
• Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
• Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
• Maintains a detailed knowledge of hotel facilities, features and services.

Qualifications

• Diploma in Sales & Marketing or its equivalent
• 3+ years of experience in a similar environment
• Proven track record in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Strong planning, organization skills and keen eye for detail
• Proficiency in Microsoft Office
• Understanding of sales & marketing tools/systems
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment