Assistant Security & Loss Prevention Manager

• At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are seeking to recruit an Assistant Security & Loss Prevention Manager who will be responsible for assisting the Security Manager in overseeing all aspects of the Security & Loss Prevention Department as well as ensuring the smooth operations of the security aspect of the entire hotel is attained at all times. In general, he/she is expected to guarantee safety and security of hotel property, guests and colleagues in compliance with Hyatt’s Safety & Security Standard Operating Policies and Procedures. He/she is expected to support all aspects of the hotel’s active and initiatives maximizing the overall revenue of the hotel by directing safety and security activities in accordance with the hotel’s business plan.

Some of the key responsibilities include and not limited to:

• Continuously monitoring installed safety devices for emergency readiness.
• Monitor all unauthorized vandalism and removal of property, review and report accidents that happened within the vicinity.
• Conduct regular random checks on all security officers to ensure that they are alert in going about their duties.
• Inspect all areas for safety and fire hazard, and file reports on safety precautions.
• Responsible for conducting internal investigations when necessary, providing courteous service, managing the schedules of security personnel and tracking their attendance.
• Ensures patrol is carried out in all public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel.
• Ensures that all Security personnel look out for any suspicious loiterers or articles.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Provide special security coverage for functions organised and conducted at Hyatt Hotel in accordance with the Security Event Orders, if any.
• Be familiar with the emergency assembly area outside the hotel and makes aware to all employees of the area.
• Interrogates any suspicious persons to detect any infringements and investigate any disturbances, complaints, thefts, vandalism, and accidents.
• Strictly adheres to fire/bomb threat and security procedures.
• Assists in establishing the operational procedures for Fire Prevention and Safety.
• Ensures efficient traffic control at the Hotel driveway.
• Assists management and enforcement officers in emergency situations.
• Establishes smooth working relationship with local authorities and liaises with them on all required regulations and activities.
• Reviews scheduled functions, group or VIP arrival events and discuss special instructions with all relevant departments.
• Carries out quality investigations and submit conclusive reports for action.

Qualifications

• Diploma or Degree in Security Management or its equivalent
• 3+ years of experience in a similar role, preferably in a hotel environment with proven track record
• Excellent communication skills
• Ability to carry out quality investigations and reporting
• Proficiency in Ms Office, especially Microsoft Word, Excel
• Certified First Aider and Fire Marshall
• Working knowledge of current OSHA and relevant legislation
• Outstanding ability to interact and communicate with all stakeholders
• Outstanding ability to diagnose and resolve problems swiftly