HF Group Careers

Responsibilities

• Present, promote and sell products to existing and prospective customers
• Establish, develop, and maintain positive business and customer relationships
• Reach out to customer leads through cold calling and continuously improve through feedback.
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Deliver the agreed upon sales targets and outcomes within agreed timelines.
• Coordinate sales effort/activations with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Any other duties as may be assigned from time to time.

Key Competencies and Skills

Skills and Attributes

• Excellent communication and interpersonal skills.
• Excellent planning and organization skills.
• Ability to work under pressure.
• Excellent problem solving and decision-making skills.
• Knowledgeable with industry’s rules and regulations.
• Results driven and customer focused.
• Basic understanding of the insurance industry and products.

Minimum Qualifications, Knowledge and Experience

Education:

• Business/Insurance related Diploma.

Professional:

• Certificate of proficiency in Insurance (COP).

Experience:

• 1 year’s sales experience.

Principle Accountabilities

Responsibilities

• Present, promote and sell products to existing and prospective customers
• Establish, develop, and maintain positive business and customer relationships
• Reach out to customer leads through cold calling and continuously improve through feedback.
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Deliver the agreed upon sales targets and outcomes within agreed timelines.
• Coordinate sales effort/activations with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Any other duties as may be assigned from time to time.

Key Competencies and Skills

Skills and Attributes

• Excellent communication and interpersonal skills.
• Excellent planning and organization skills.
• Ability to work under pressure.
• Excellent problem solving and decision-making skills.
• Knowledgeable with industry’s rules and regulations.
• Results driven and customer focused.
• Basic understanding of the insurance industry and products.

Minimum Qualifications, Knowledge and Experience

Education:

• Business/Insurance related Diploma.

Professional:

• Certificate of proficiency in Insurance (COP).

Experience:

• 1 year’s sales experience.

Principle Accountabilities

Project Planning and Strategy:

• Develop comprehensive project plans, including scope, objectives, timelines, and budget allocation.
• Identify project risks and develop mitigation strategies to minimize potential disruptions.
• Collaborate with stakeholders to define project requirements and align project objectives with organizational goals.

Project Execution and Monitoring:

• Lead project teams and allocate resources effectively to ensure project milestones are achieved.
• Monitor project progress regularly and implement adjustments to plans as necessary.
• Ensure adherence to project timelines, budget constraints, and quality standards.
• Communicate project status updates to stakeholders and escalate issues when required.

Team Leadership and Development:

• Provide guidance, direction, and support to project team members, fostering a collaborative and productive working environment.
• Facilitate team meetings, encourage open communication, and resolve conflicts as they arise.
• Mentor team members, promoting their professional growth and development.

Stakeholder Management:

• Manage stakeholder expectations by providing regular updates on project progress and addressing concerns in a timely manner.
• Solicit feedback from stakeholders to identify areas for improvement and implement corrective actions as needed.
• Build and maintain strong relationships with internal and external stakeholders.

Key Competencies and Skills

• Ethical considerations; adhere to high ethical standards and full compliance to regulations, and contract
• Knowledge and experience in the utilization of Project Management tools and methodologies
• Strategic orientation and business acumen.
• Networking and building partnerships.
• Results orientation.
• Stakeholder influencer with great negotiation skills
• Ability to solve complex problems with the ability to succeed in a deadline-driven environment

Minimum Qualifications, Knowledge and Experience

Education and experience:

• Bachelor degree in business or built environment-related fields- Building and Construction, Civil Engineering, Architecture, Quantity Survey, Real Estate Management, Land Economics
• Project Management Professional (PMP), (Prince 2) or equivalent certification is mandatory
• Minimum 5 - year experience in project management
• Managed projects valued at Kes. 5 Billion in the last 3 years
• Leadership experience of at least 3 years

Principle Accountabilities

Project Planning and Strategy:

• Develop comprehensive project plans, including scope, objectives, timelines, and budget allocation.
• Identify project risks and develop mitigation strategies to minimize potential disruptions.
• Collaborate with stakeholders to define project requirements and align project objectives with organizational goals.

Project Execution and Monitoring:

• Lead project teams and allocate resources effectively to ensure project milestones are achieved.
• Monitor project progress regularly and implement adjustments to plans as necessary.
• Ensure adherence to project timelines, budget constraints, and quality standards.
• Communicate project status updates to stakeholders and escalate issues when required.

Team Leadership and Development:

• Provide guidance, direction, and support to project team members, fostering a collaborative and productive working environment.
• Facilitate team meetings, encourage open communication, and resolve conflicts as they arise.
• Mentor team members, promoting their professional growth and development.

Stakeholder Management:

• Manage stakeholder expectations by providing regular updates on project progress and addressing concerns in a timely manner.
• Solicit feedback from stakeholders to identify areas for improvement and implement corrective actions as needed.
• Build and maintain strong relationships with internal and external stakeholders.

Key Competencies and Skills

• Ethical considerations; adhere to high ethical standards and full compliance to regulations, and contract
• Knowledge and experience in the utilization of Project Management tools and methodologies
• Strategic orientation and business acumen.
• Networking and building partnerships.
• Results orientation.
• Stakeholder influencer with great negotiation skills
• Ability to solve complex problems with the ability to succeed in a deadline-driven environment

Education and experience:

• Bachelor degree in business or built environment-related fields- Building and Construction, Civil Engineering, Architecture, Quantity Survey, Real Estate Management, Land Economics
• Project Management Professional (PMP), (Prince 2) or equivalent certification is mandatory
• Minimum 5 - year experience in project management
• Managed projects valued at Kes. 5 Billion in the last 3 years
• Leadership experience of at least 3 years

The role will provide functional expertise in SAP application modules areas of financial accounting: General ledgers, account payable, accounts receivable, fixed asset management, cost and profit center accounting, procurement and payroll modules. The role holder plays a crucial role in overseeing the effective management and optimization of financial information systems and that financial data is accurately captured, processed and reported in compliance with regulatory requirements and organizational standards.

Principle Accountabilities

• SAP functional configuration of the various modules.
• Provide first and second level SAP support for the various modules.
• Resolving data flow related issues between Core banking system and SAP system.
• Analyse business processes in various units and recommend improvement.
• Define and document training materials and carry out system user training.
• Work closely with SAP technical support staff (sitting in ICT) to ensure system availability, governance and compliance.
• Lead initiatives to continuously improve system efficiency, effectiveness and user experience.
• Leverage SAP modules to deliver accurate, real-time financial analytics and reports to support strategic decision-making.
• Ensure effective communication and resolution of any concerns.
• Ensure the various financial accounting modules comply with all relevant banking regulations, internal policies and industry best practices.
• Produce reports required for regulatory compliance.
• Identify, assess and mitigate risks associated with SAP financial systems to ensure business continuity and data security.
• Preparing and providing necessary documentation and reports for internal and external audits.
• Oversee the management of incidents and issues related to SAP, ensuring minimal disruption to business operations.
• Any other duty that will be assigned as need arises. 

Key Competencies and Skills

General Competencies

• Planning and Organizational skills.
• Good Interpersonal skills.
• Analytical skills.
• Attention to detail.
• Strategic Thinking.
• Problem solving skills.
• Leadership skills.
• Project management skills.
• Communication skills

Technical Competencies

• Accounting skills.
• Taxation skills.
• Computer proficient – Microsoft Suite.
• Deep knowledge of SAP financial modules.
• Proficiency in managing financial data, ensuring data integrity and accuracy.
• Financial Systems Integration.
• Regulatory Reporting Proficiency.
• Ability to develop and track performance metrics related to financial reporting and system efficiency.
• Knowledge of statistical analysis and data modelling techniques. 

Qualifications - Academic & Professional

• Bachelor’s degree, preferably in finance, accounting, business administration or Information systems from a recognized university.
• SAP Financials and SAP Material Management certification.

Experience

• 2 - 5 years of relevant experience in SAP- FI modules.
• Experience in SAP implementation, customization and functional configuration.

The Card Operations Officer is responsible for overseeing and managing the administrative and operational processes related to debit and credit card issuance, maintenance and lifecycle management. This role ensures that all card-related processes, such as replacements, blocking and activation, are executed efficiently and in accordance with the bank’s policies and compliance requirements.

Principle Accountabilities

• Generating Debit and Credit card order files for new/additional cardholder/replacement and renewals.
• Ensure the accuracy and integrity of data related to card operations.
• Tracking of Cards dispatched to branches.
• Handling base card/collateral stock management with Delarue.
• Generating debit and credit adjustments for update to Credit Card Management System.
• Managing credit card limit requests.
• Ensure all credit and debit cards are enrolled for 3D Secure.
• Handle static data changes on Credit Card Management System.
• Handle closure of credit cards.
• Handle change of card statuses.
• Handle of deceased cardholder process.
• Ensure e-statement are sent to credit cardholders on timely basis.
• Identify areas for process optimization to enhance the efficiency of card operations.
• Manage relationships with external vendors that provide card processing services, ensuring they meet SLAs and performance standards.
• Work closely with other departments such as IT and customer service to ensure seamless card operations.

Key Competencies and Skills

General Competencies

• Ensuring accuracy in processing card-related tasks, such as issuing and renewing.
• Handling multiple card related requests, meeting deadlines and efficiency managing the workload to avoid delays.
• Quickly resolving issues related to card delivery problems or system errors affecting card issuance.
• Keen eye for accuracy in processing card related tasks.
• Collaboration and Teamwork.
• Ethics and Integrity.
• Strong Communication skills.

Technical Competencies

• Card Management System (CMS) Proficiency.
• Knowledge of Card Issuance Process, Card Activations, Renewals and Replacements.
• Knowledge of Card Lifecycle Operations.
• Data Entry and Record Keeping.
• Reporting skills on card issuance and status tracking.
• Familiarity with general banking systems and how they integrate with card operations.
• Skills in generating reports to monitor card performance and issuance. 

Qualifications - Academic & Professional

• Minimum Bachelor’s degree in business or information technology related field.
• Professional accounting qualifications i.e. CPA/ACCA.
• Any Banking qualification/ Business related qualification. 

Experience

• 2 -3 years Banking Experience with at least 2 years in Card Business.
• Familiarity with the Card Management System.

Principle Accountabilities

• Oversee day-to-day management of various ICT systems and solutions such as Telecommunication and Computing infrastructure, database configuration, tuning & management, application and end user data backups, Data center management e.g. end of day processes and system administration tasks of the entire bank. Resolution of any incidents, problems and upgrades in line with best practice standards and agreed SLA’s (30%).
• Oversee Design, Development and Maintenance of the various artefacts required to manage banks IT Operations such as Networks, Computing infrastructure, Databases, Backups, Storage solutions, Applications and various Security solutions; these include but not limited to architecture diagrams, operational manuals, business continuity procedures, and patch management processes. (20%).
• The design/analysis, development, delivery, support and ongoing improvement of the bank’s infrastructure and application systems along ITIL and other best practice standards. (20%).
• Oversee and manage infrastructure database and data center teams or any external parties providing technical support for various bank solutions (20%).
• Apply knowledge and experience, showing deep understanding of HFC’s technology architecture to effectively design and integrate new service lifecycle artefacts (5%).
• Effective management of relationships and protocols with other technical platform owners and internal business owners, especially within the context of bank projects and system/process changes (5%).

Key Competencies and Skills

Technical Competencies

• In-depth understanding of data centers, servers, networks (LAN, WAN, VPN), storage systems (SAN/NAS), and virtualization technologies (VMware, Hyper-V).
• Competence in data backup strategies, disaster recovery (DR), and business continuity planning (BCP) to ensure data integrity and system availability. Knowledge and experience with ITIL as a best practice framework for Systems development.
• Familiarity with monitoring tools (Nagios, Zabbix, SolarWinds) to track system performance, availability, and capacity planning.
• Is able to analyze, diagnose, plan, execute and evaluate work to time, cost and quality targets, exhibiting familiarity with available tools, standards and procedures and making correct choices from alternatives.
• Ability to assess and select appropriate technology vendors based on service offerings, costs, and alignment with business objectives.
• Experience in negotiating service contracts, licensing agreements, and managing third-party relationships for hardware, software, and services.
• Proficiency in project management methodologies (Agile, Waterfall) to manage IT projects and deliver solutions on time and within scope.

General & Leadership Competencies

• Ability to lead, inspire, and manage diverse teams, ensuring alignment with the bank's IT strategy and business objectives.
• Strategic thinking and strong business acumen.
• High levels of Integrity and Professionalism.
• Good communication skills both written and verbal.
• Strong stakeholder management.
• Process orientation.
• Results orientation.
• Problem solving and analytical thinking.

Minimum Qualifications, Knowledge and Experience

Qualifications - Academic and Professional

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• IT related certifications such as ITIL, COBIT, CCNA/P, server and storage management.
• Proficiency in Project Management.

Experience

• Minimum of 8 years’, with at least 5 years’ experience in a leadership role in IT Operations in a busy ICT environment with thorough knowledge and experience in infrastructure management, databases & backup management, IT Services Management, enterprise controls and security.
• At least 8 years' experience in supporting IT systems in general.
• At least 5 years of proven experience in installing, setup, support and troubleshooting various applications and banking systems.
• At least 4 years’ experience working in UNIX and windows environment.
• At least 4 years’ experience in Storage and Backup management.
• Thorough experience in formal Software Lifecycle methodology and infrastructure design & administration.

Principle Accountabilities

• Manage Card Operations for Credit and Debit cards.
• Oversee the resolution of customer inquiries and disputes related to card transactions, lost or stolen cards, and fraud claims.
• Ensure Compliance to the Card schemes Rules and Regulations.
• Ensure no revenue loss through bad debts, frauds and forgeries as a result of weak controls.
• Monitor customer feedback related to card services and drive initiatives to enhance the overall customer experience.
• Handling and support on Card-related projects as the accountable SME.
• Provision of daily dashboards on card performance.
• Continuous review of processes and procedures/ SLA.
• Card center risk assessment.
• Implement and monitor card-related fraud detection mechanisms, ensuring rapid identification and resolution of fraud cases.
• Suggest and identify opportunities for improvement of the banks service and products.
• Ensure timely processing of chargebacks and disputes in compliance with network rules.
• Visa files download & backup creation.
• Visa invoice confirmations.
• Collaborate with IT and other departments to ensure operational systems are functioning optimally and to support upgrades or new implementations.
• Monthly and Quarterly submissions of statutory reports.
• Visa contact person and updating the management of any new developments from the schemes or industry e.g. Mandates.
• Provide leadership and team management to ensure accurate and timely execution of card transactions.
• Develop and implement contingency plans to address operational disruptions or service failures in card operations.

Key Competencies and Skills

General Competencies

• Excellent Interpersonal skills.
• Strong verbal and written communication skills to effectively convey information to various stakeholders.
• Ability to prioritize tasks effectively and manage multiple projects simultaneously. Organization skills.
• Ability to lead and motivate a team, fostering a positive and productive work environment.
• Capability to analyze complex problems, develop practical solutions and implement them effectively.
• Customer Focus – commitment to enhancing customer experiences and addressing customer needs in card operations.
• Strong decision-making capabilities using data driven insights to guide operational strategies.
• Strategic Thinking – ability to align card operations with the bank’s overall strategic goals and objectives.
• Strong sense of integrity and ethics ensuring compliance with banking standards and regulations.
• Negotiating skills and managing relationships with third party vendors involved in card processing and services.
• Operation excellence and process optimization.
• Vendor and Stakeholder Management Skills.
• Ability to lead the team through operational changes, system upgrades, or regulatory shifts, ensuring smooth transitions with minimal disruption.

Technical Competencies

• Card Payment Systems Knowledge: card issuance, processing, PIN management, and transaction tracking.
• Strong knowledge of the operational standards and protocols for card transactions on Visa networks.
• Understanding of card interchange fees, clearing, and settlement processes between banks and Visa networks.
• In depth understanding of card payment processing.
• Familiarity with the unique risks and technical aspects of CNP (Card not present) transactions, such as online and e-commerce payments.
• Knowledge of banking software, card management systems and related technologies that support card operations.
• Technical understanding of managing chargebacks and dispute processes in compliance with card network rules.
• Deep understanding of PCI-DSS requirements for protecting cardholder data and ensuring secure transaction environments.
• Competence in developing and executing incident response plans to address fraud incidents swiftly and minimize operational impact.
• Ability to generate and interpret reports on card transaction volumes, fraud rates, customer complaints, and operational efficiency.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

• Bachelor's degree in Business Administration, Finance, Information Technology, or a related field.
• Professional accounting Qualifications i.e. CPA/ACCA is fundamental.

Experience

• 7+ years of experience in card operations, with at least 3 years in a management role within the banking or financial services industry.
• Familiarity with banking regulations, compliance standards and risk management frameworks related to card operations.
• Strong knowledge of card payment systems, clearing and settlement processes, and industry standards (Visa, Mastercard), etc.

Principle Accountabilities

• Provide detailed incident reports and root cause analysis and suggest interventions and solutions for recurring issues affecting the Enterprise Service Bus.
• Maintain a knowledge base of the known problems and solutions.
• Action service requests raised to the channels & integration support team and within the pre-determined SLA.
• Deploy new and manage existing ESB integrations across all environments (SIT, UAT, Pre-Prod and Production) depending on need and requirement.
• Participate in quality assurance (UAT) activities for integration related solutions before they are transitioned to production.
• Documentation of Systems’ operational procedures, System Policies and Standards for reference and compliance. Ensure that they are in place, reviewed and updated
• Ensuring optimal performance and uptime of integration points in order to meet industry standards of acceptable TPS (Transactions Per Second) through the implementation of load testing procedures.
• Provide performance monitoring and tuning, capacity planning and management of ESB systems.
• Ensure real-time monitoring of enterprise systems performance by monitoring their KPI’s through an automated monitoring and event notification system.
• Ensure availability of UAT environments for all Enterprise Systems to enable testing of new solutions.
• Ensure BCP for all Integrations and Applications by running periodic tests for compliance.
• Periodic or ad hoc patching of the ESB environments - applying maintenance updates ensuring the whole environment is up to date in relation to patching.
• Review and maintain audit and compliance recommendations provided by both internal and external auditors.
• Participate in pre-go live activities of integration services and applications this include preparing and presenting CAB documentations for go live approval.

Key Competencies and Skills

Technical competencies

• Knowledge of Operating Systems – LINUX, UNIX, Windows Server.
• Integration Experience specific to Web Services and APIs (SOAP, REST, HTTPS, XML, ISO-20022 and ISO-8583)
• Knowledge in Queue Manger Technologies e.g. Apache Active MQ, Rabbit MQ and Kafka MQ.
• Knowledge in Java technologies Java Spring Boot and Apache Camel
• Knowledge in Database technologies

Leadership competencies

• Performance Management
• Strategic orientation
• Stakeholder influencer
• Result orientation
• Strong communication and team management skills
• Strength in problem-solving, issue-resolution and ability to work in a deadline-driven work environment.

Minimum Qualifications, Knowledge and Experience

Academic and Professional Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Electrical or Electronics Engineering or related field.
• Experience in the following technologies Java, Spring boot, Apache Camel, Apache Active MQ, Linux Operating Systems, Experience with API-Gateway technologies example WSO2 API Gateway, Experience with any Open Virtual Appliance technologies example OpenShift, SUSE Rancher.
• ITIL Certification

Experience

• A minimum of 4 years’ experience in supporting a busy ICT environment with thorough knowledge of banking operations, system procedures and programming. Should have minimum of 4 years’ experience in Banking Systems and Digital Delivery Channels integrations.
• 4 years’ experience in delivering projects within the financial sector with a minimum of 3 years as a Business Analyst, Systems Analyst or Test Analyst.
• Experience in supporting a busy System Integration environment, preferably an environment that has deployed Service Oriented Architecture (SOA) or Enterprise Service Bus (ESB)
• Familiarity with digital banking channels (e.g., internet and mobile banking, payment gateways, etc.).