Officer Governance

Principle Accountabilities

• Receiving account opening documents from the Sales Teams and vetting to ensure compliance with Know Your Customer [KYC] requirements
• Validating cheques received through Inward Clearing i.e. to confirm their authenticity and ensuring compliance with AML guidelines
• To conduct daily edit checks of postings to ensure accuracy, authenticity, completeness of processed work and integrity of data.
• Ensuring source documents are provided for each transaction manually posted on the system at CPC and investigating instances of missing items.
• Maintaining a record of all errors and sharing with the management on a monthly basis for trend analysis
• Following up on resolution of errors to conclusion.
• Performing quality assessments checks within CPC to ensure compliance with laid down policies and procedures
• Promoting business for the Bank by maintaining good operational standards.
• Ensuring resolution of all audit queries and no repeat audit issues.
• Ensuring provision of quality professional service at all times and ensuring that a professional image of the Bank is maintained both internally and externally.
• Adherence to Bank’s operating policies and procedures.
• Performing other duties as may be assigned.

Key Competencies and Skills

• Excellent written and oral communication skills; ability to communicate effectively and projects a professional image when giving and taking information in writing, in person and over the phone.
• Excellent interpersonal skills with the ability to effectively lead and work with individuals and groups at all organizational levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Ability to work accurately with close attention to detail; must have eye for more information, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Ability to study and apply new information.
• Willingness to adapt to changing business needs and deadlines.

Minimum Qualifications, Knowledge and Experience

Academic Qualifications

• Bachelor’s Degree in a relevant field.

Experience

• One-year experience in banking operations
• Hands-on experience in undertaking various transactions on the core-banking system (Profits) is a must.
• Experience in account opening