Antara Health Careers

We’re growing quickly and we need your help

We're looking for a Member Experience Associate to help us provide excellent member support and help us accelerate adoption of Antara Health Navigation.

Responsibilities

• Understand member  outcomes, service expectations and experiences, by communicating with customers and members, running NPS and gathering other feedback through appropriate channels.
• Represent the voice of the customers and members internally. As the steward of the member relationship, work cross-functionally with Marketing, Sales, Clinical, Finance and Administration, Product, and Engineering to ensure consistent and strong customer and beneficiary messaging is embedded in Antara’s processes.
• Collaborate closely with team members to support renewals and explore expansion opportunities.
• Effectively plan and prioritize member activities and requests to manage customer and member issues/requests, following through in a timely manner, asking clarifying questions to determine the impact of issues, escalating any that may require intervention and recommending solutions.
• Develop and share best practices with our internal team  to continually improve the quality, effectiveness, and efficiency of Antara’s processes and services.
• Serve as the primary contact for sensitization and onboarding of new members, training platform end users, as well as post-onboarding support ensuring strong adoption and ongoing engagement throughout the member and beneficiary’s lifetime
• Gauge members’ levels of engagement with the Company and provide feedback to internal teams regarding product and service improvements.
• Provide insights to members to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Perform any other duties as assigned.

Requirements

• 3+ years of experience in a customer-facing role, such as Customer Success, Customer Support, Account Management, or related field.
• Possess strong telephone and verbal skills, with excellent written and presentation skills.
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
• Outstanding multiple task management skills across a varied set of responsibilities
• Confident, high energy, self-motivated and a true team player
• Experience working with senior and executive level customer contacts
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Understanding of the Internet and helpdesk software with a desire to learn new technologies

Responsibilities:

• Provide information & instruction to patients on how to provide urine, oral and blood specimens
• Proper labeling of specimens, completion of requisitions and all other needed information
• Prepare specimens and requisition forms, including packaging of the specimens into biohazard bags for shipping
• Ensure samples are shipped to the lab in the appropriate amount of time and maintain supporting records/manifests
• Ensure specimen disposal is carried out in accordance with management protocols of biohazards
• Complete accurately requisition forms and assist with all missing information requests when needed
• Confirm reports generated by laboratory for specimens are processed and facilitate inquiries to laboratory
• Define and ensure that Antara’s guidelines and protocols for managing sample collection and management are current and strictly followed
• Ensure that proper inventory management of lab supplies and other items is carried out regularly (including stock-takes)
• Countercheck and verify patient information, insurance details and diagnostic test information is correct for each patient for whom testing is being carried out
• Thorough knowledge of all processes and will act as liaison between clinic and laboratory
• Accurately enter patient test data in Antara’s systems for proper documentation
• Dispatch, collect point-of-care (POC) data including height and weight, & POC tests
• Educate beneficiaries on proper usage of devices
• Collect and dispatch medicine, marketing materials, others in a timely way
• Support with administrative tasks where needed both in-field and at the office
• Safeguard Antara Health assets, including the medical equipment and the vehicles
• Drive vehicle (e/motorbike or other) carefully, and in compliance with the law
• Contribute to design of logistics workflows, tasks, dashboards

Requirements:

• At least 3 years’ working experience in a laboratory
• Registered and have an active license with the The Kenya Medical Laboratory Technicians and Technologists Board (KMLTTB)
• Have phlebotomy certification from an accredited institution; medical laboratory course would be an added advantage
• Licensed to operate a motorcycle (A3 license)
• Strong written and verbal communication skills in at least English and Kiswahili
• Strong interpersonal skills
• Computer skills
• Strong work ethic and able to work independently

We’re growing quickly and we need your help. 

We're looking for a Mobile Phlebotomist to help us provide excellent member support and help us accelerate adoption of Antara Health Navigation on the Coast (mainly in Mombasa and Kilifi Counties).

• Provide information & instruction to patients on how to provide urine, oral and blood specimens
• Proper labeling of specimens, completion of requisitions and all other needed information
• Prepare specimens and requisition forms, including packaging of the specimens into biohazard bags for shipping
• Ensure samples are shipped to the lab in the appropriate amount of time and maintain supporting records/manifests 
• Ensure specimen disposal is carried out in accordance with management protocols of biohazards
• Obtain billing information, including copies of patient insurance cards and demographic information
• Complete accurately requisition forms and assist with all missing information requests when needed
• Confirm reports generated by laboratory for specimens are processed and facilitate inquiries to laboratory
• Define and ensure that Antara’s guidelines and protocols for managing sample collection and management are current and strictly followed
• Ensure that proper inventory management of lab supplies and other items is carried out regularly (including stock-takes)
• Countercheck and verify patient information, insurance details and diagnostic test information is correct for each patient for whom testing is being carried out
• Thorough knowledge of all processes and will act as liaison between clinic and laboratory
• Accurately enter patient test data in Antara’s systems for proper documentation
• Dispatch, collect point-of-care (POC) data including height and weight, & POC tests 
• Educate beneficiaries on proper usage of devices 
• Collect and dispatch medicine, marketing materials, others in a timely way
• Contribute to design of logistics workflows, tasks, dashboards 
• Support with administrative tasks where needed both in-field and at the office 
• Safeguard Antara Health assets, including the medical equipment and the vehicles 
• Drive vehicle (e/motorbike or other) carefully, and in compliance with the law

Requirements:

• At least 3 years’ working experience in a laboratory
• Registered and have an active license with the The Kenya Medical Laboratory Technicians and Technologists Board (KMLTTB)
• Have phlebotomy certification from an accredited institution; medical laboratory course would be an added advantage
• Licensed to operate a motorcycle
• Strong written and verbal communication skills in at least English and Kiswahili
• Strong interpersonal skills
• Computer skills
• Strong work ethic and able to work independently

We’re growing quickly and we need your help

We’re looking for an experienced mobile software engineer who is passionate about creating the future of healthcare to join our unique team. As a software developer, you’ll be the brain behind crafting, developing, testing, launching and maintaining the system. You are passionate in understanding the business context for features built to drive better customer experience and adoption.

Antara is building a time-zone aligned & remote-first product development team with centers of gravity in Nairobi & Bangalore - presence in these locations highly valued. 

Responsibilities:

• Familiar with the software development life cycle (SDLC) from analysis to deployment.
• Comply with coding standards and technical design.
• Believes in systematic approach to developing the system through clear documentation (flowcharts, layouts, & etc) of functionality, address every use case through creative solutions.
• Adapts structured coding styles for easy review, testing and maintainability of the code.
• Integrate the developed functionality and/or component into a fully functional system.
• Ensure unit and integration level verification plan are in place and adheres to great quality of code at all time.
• Active participate in troubleshooting, debugging and updating current live system.
• Verify user feedback in making system more stable and easy.
• Work closely with product managers, designers and other peer developers.
• Preparing technical training documents for onboarding new engineers.

Requirements:

• Bachelor’s degree in computer science or equivalent practical experience that informs a solid foundation in computer science
• 5+ years of experience as Software Engineer in a fast-paced engineering organization
• Experience in technologies of our stack: Javascript, Typescript, CSS, React, React Native,  Native mobile development  e.t.c
• Experience shipping and iterating on commercial-grade product (i.e. not just contract services)
• At least 4 hours of time-zone aligned work hours with East Africa Time (EAT)
• Have demonstrated passion for code craftsmanship

Bonus if you have experience in:

• Healthcare / clinical applications
• Secure omnichannel messaging / engagement / behavior change
• Contributing to open-source projects
• Mentoring and leading engineers

We’re growing quickly and we need your help

We are looking for an experienced Senior Data Analyst / Scientist. You will be responsible for compiling actionable insights from data and assisting leaders to build data-driven processes. Your role will involve driving initiatives to optimize for health care quality and efficiency.

Responsibilities

• Work on the cutting edge of ML and statistical data analysis with our world-class team and advisors
• Identify opportunities to drive operational improvements in how the team delivers care as we scale, and work with leadership and clinicians to see these opportunities through to measurable outcomes.
• Develop and analyze business performance reports (eg. for clinical data, claims data, utilization data) and provide notations of performance deviations and anomalies.
• Drive change in how business users approach analytical problems, improving their analyses and visualizations; Help them appreciate both the "how" and the "why".
• Create documentation and standards for what “high quality” analytics work means.
• Ensure focus on code, analysis and reporting quality within the analytics team. Partner with other analysts to fine-tune queries, review analyses and polish reports.
• Develop new tools and training programs that empower functional teams to explore and interpret data and help the analytics team use data more effectively.

Requirements

• Have experience working in a data role -- data analyst, data scientist, analytics engineer, quantitative researcher etc (bonus points if in healthcare)
• Skilled at communicating, explaining, persuading, exploring and otherwise getting all the things done in asynchronous formats; Much of our collaboration is asynchronous and written.
• Experience using data modeling and statistical analysis to help answer business questions (bonus points for proficiency in Python/Pandas or R).
• Advanced knowledge of SQL and dimensional modeling (bonus points for proficiency in dbt).
• Experience creating effective visualizations using reporting tools like Power BI, Tableau, Looker etc.

We’re growing quickly and we need your help

We’re looking for an experienced software-engineer who is passionate about creating the future of healthcare to join our unique team. As a software developer, you’ll be the brain behind crafting, developing, testing, launching and maintaining the system. You are passionate in understanding the business context for features built to drive better customer experience and adoption.

Antara is building a time-zone aligned & remote-first product development team with centers of gravity in Nairobi, Bangalore and Lisbon - presence in these locations highly valued. 

Responsibilities:

• Familiar with the software development life cycle (SDLC) from analysis to deployment.
• Comply with coding standards and technical design.
• Believes in systematic approach to developing the system through clear documentation (flowcharts, layouts, & etc) of functionality, address every use case through creative solutions.
• Adapts structured coding styles for easy review, testing and maintainability of the code.
• Integrate the developed functionality and/or component into a fully functional system.
• Ensure unit and integration level verification plan are in place and adheres to great quality of code at all time.
• Active participate in troubleshooting, debugging and updating current live system.
• Verify user feedback in making system more stable and easy.
• Work closely with product managers, designers and other peer developers.
• Preparing technical training documents for onboarding new engineers.

Requirements:

• Bachelor’s degree in computer science or equivalent practical experience that informs a solid foundation in computer science
• 5+ years of experience as Software Engineer in a fast-paced engineering organization
• Experience in technologies of our stack: Javascript/React/ReactNative
• Experience shipping and iterating on commercial-grade product (i.e. not just contract services)
• At least 4 hours of time-zone aligned work hours with East Africa Time (EAT)
• Have demonstrated passion for code craftsmanship

Bonus if you have experience in:

• Healthcare / clinical applications
• Experience in Python/Django
• Actuarial data science
• Contributing to open-source projects
• Mentoring and leading engineers

Responsibilities:

Team Management:

• Supervise and lead both clinical and non-clinical teams within the care team.
• Develop and implement strategies to enhance team performance, productivity, and collaboration.
• Collaborate with HR to create and execute recruitment strategies for hiring top healthcare professionals.
• Identify operational and staffing needs based on patient demand and service requirements.
• Conduct interviews, onboard new team members, and oversee comprehensive training programs.
• Facilitate regular team meetings to review performance metrics, address challenges, and set team goals.

Leadership Management:

• Manage and support team leads within each core discipline.
• Provide guidance, coaching, and mentorship to team leads to ensure alignment with company goals and standards.

Operational Efficiency:

• Optimize care team operations to ensure efficient workflows and processes.
• Collaborate with departments such as Product Development, Analytics, Customer Operations, Admin, and Finance to streamline operations and drive continuous improvement.
• Analyze operational processes to identify areas for improvement and implement efficiency measures.

Member Experience:

• Monitor and evaluate member satisfaction metrics to identify areas for improvement.
• Work closely with the Care Team Lead and other stakeholders to implement initiatives that enhance the patient experience and drive patient retention.
• Lead initiatives to elevate the overall experience of Antara members.
• Collaborate with the team to identify, report, and resolve incidents promptly.

Performance Analysis:

• Analyze key performance indicators (KPIs) and performance metrics to track team and individual performance.
• Generate reports and insights to inform decision-making and drive operational excellence.

Compliance and Quality Assurance:

• Ensure compliance with regulatory requirements and company policies.
• Implement quality assurance processes to maintain high standards of care and service delivery.
• Develop and execute strategies to increase service uptake among target patient populations.
• Identify opportunities for growth and market expansion to increase regional presence and services.
• Collaborate with marketing and business development teams to promote services and attract new patients.

Qualifications:

• Minimum of 3 years in an operational management position.
• Bachelor’s degree in healthcare management, business administration, or a related field (Master’s degree preferred).
• Proven experience in healthcare operations management.
• Strong leadership and team management skills with the ability to inspire and motivate teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Knowledge of healthcare regulations, compliance standards, and quality assurance practices.
• Proficiency in data analysis and reporting tools.
• Ability to work collaboratively in a fast-paced and dynamic environment.

Job Description: Account Receivables Officer 

• Antara Health is pioneering virtual-first primary care in Kenya. With cutting-edge technology and intelligent use of data, Antara has transformed the healthcare experience from one fraught with anxiety, inconvenience, financial stress and lack of knowledge into a delightful experience that is empowering patients with information and driving world-class health outcomes. 
• The Health Navigator is at the heart of the transformation. We are looking for amazing nurses to grow Antara’s Health Navigation team.

Responsibilities:

Review Eligibility of Members.

• Review of members signed up and ensuring they are billable as per the billing protocols and requirements 
• Review of signed up members onto the Antara platform and ensuring they have been tagged to the correct billing cohort to enable billing.
• Review existing members for changes in their data that would affect billing and tagging them accordingly

 Customer Invoicing

• Working with the Antara billing system to generate invoices.
• Preparing customer invoices and supporting documents based on accounting procedures
• Calculating, inputting and processing financial data useful for invoicing.
• Reconciliation of member accounts and highlighting discrepancies in invoicing.
• Preparing statements of accounts to be sent with invoices 
• Raising invoices on provider platforms

Payment Reconciliation

• Matching payments to invoice numbers both in Airtable and Quickbooks.
• Sharing receipts in a timely manner with the customers.
• Generation of account statements and sharing with customers.

Queries management.

• Handling customer inquiries and complaints regarding billing issues in a timely manner.
• Follow up with debtors for pending payment

Reporting

• Managing an Accounts Receivable ledger and Accounts Receivable files
• Submitting weekly reports on accounts receivable operations
• Assisting in general financial management and analysis

Requirements.

A degree in any of the below field;

• Accounting
• Finance or Economics
• Business Studies or Administration
• Mathematics  

Work Experience;

• 3 -5 years in a Receivables/ claims  role in the healthcare industry 

Additional Skills required;

• Prefered Certified Public Accountant 
• Ability to do data analysis and no code automations will be an added advantage.
• An ability to prioritize and manage expectations
• A keen eye for detail
• An ability to work independently
• The ability to communicate articulately and concisely on the things they are working on
• Collaboration with other teams within the company to facilitate accurate and timely billing
• Extensive experience using spreadsheets and accounting software

 

About the Role

Antara Health seeks a Graphic Design Intern who is passionate about creating the future of healthcare to join our unique team. As an intern, you will play a support role in creating visually compelling and user-centric design and collateral to support our brand, products, and marketing efforts. The Graphic Design Intern will join the communications department and be expected to work under Antara’s graphic design and digital communications specialists and managers.  

Primary duties and responsibilities

• Provide graphic design support for collateral creation with a primary focus on supporting Antara's Customer Operation and Sales Departments
• Learn about Antara’s product, design style, culture, workflow, and key stakeholders
• Design print, digital, and out-of-home advertising for the company aimed at multiple stakeholders
• Share creative recommendations and create alternative designs as needed.
• Support Comms Team by providing copies, cutting and pasting information on styles, collecting data from internal and/or external sources
• Support the ideation and execution of creative ideas for visual communication
• Support Comms team with basic copywriting, photo and video editing.
• Create visual layouts for use on social media and online advertisements
• Work within the Comms team in collaboration with other Antara Departments as needed, including Corporate Operations, Sales, Product Development & others to understand project scope and objectives
• Participate in brainstorming sessions to share new design perspectives and ideas
• Maintain and follow Antara’s naming convention and organization of graphic files
• Ensure the output is in compliance with Antara’s brand guidelines and design standards
• Check preliminary and final artworks for errors and make necessary corrections
• Researches design trends and gives suggestions and support.
• Any other duties that may be assigned by the supervisor.

Working relationships

• Directly report to Antara’s Digital Communications Manager
• Be required to work within the Comms Department 

Knowledge, experience and qualifications required

• Minimum 2 years experience as a Graphic Designer
• Have a strong portfolio of sample projects
• Have a keen eye for design and aesthetics - Strong sense of color combinations, fonts & layout
• Experience working in the tech industry is an added advantage

Competencies

Technical competencies 

• Ability to use design software such as Figma, Sketch, Adobe Illustrator, Photoshop and InDesign etc.
• Ability to complete tasks and deliver high quality work within tight timelines
• Agile at brainstorming, and able to visualise ideas to custom graphics that communicate and resonate with our audiences across digital platforms
• Strong Copywriting skills

Core competencies 

• A willingness to learn - especially because at Antara we are constantly developing new approaches and ideas
• The ability to adapt to Antara’s systems, protocols, and culture is an essential requirement
• A team player who can collaborate effectively with different stakeholders.
• Deadline driven, organized and detail oriented.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

Problem Solving

Problems are operational, affecting more than one function in the company. Solutions will involve moderate risk as decisions are made through a consultative process with stakeholders.