Antara Health Careers

Responsibilities:

Team Management:

• Supervise and lead both clinical and non-clinical teams within the care team.
• Develop and implement strategies to enhance team performance, productivity, and collaboration.
• Collaborate with HR to create and execute recruitment strategies for hiring top healthcare professionals.
• Identify operational and staffing needs based on patient demand and service requirements.
• Conduct interviews, onboard new team members, and oversee comprehensive training programs.
• Facilitate regular team meetings to review performance metrics, address challenges, and set team goals.

Leadership Management:

• Manage and support team leads within each core discipline.
• Provide guidance, coaching, and mentorship to team leads to ensure alignment with company goals and standards.

Operational Efficiency:

• Optimize care team operations to ensure efficient workflows and processes.
• Collaborate with departments such as Product Development, Analytics, Customer Operations, Admin, and Finance to streamline operations and drive continuous improvement.
• Analyze operational processes to identify areas for improvement and implement efficiency measures.

Member Experience:

• Monitor and evaluate member satisfaction metrics to identify areas for improvement.
• Work closely with the Care Team Lead and other stakeholders to implement initiatives that enhance the patient experience and drive patient retention.
• Lead initiatives to elevate the overall experience of Antara members.
• Collaborate with the team to identify, report, and resolve incidents promptly.

Performance Analysis:

• Analyze key performance indicators (KPIs) and performance metrics to track team and individual performance.
• Generate reports and insights to inform decision-making and drive operational excellence.

Compliance and Quality Assurance:

• Ensure compliance with regulatory requirements and company policies.
• Implement quality assurance processes to maintain high standards of care and service delivery.
• Develop and execute strategies to increase service uptake among target patient populations.
• Identify opportunities for growth and market expansion to increase regional presence and services.
• Collaborate with marketing and business development teams to promote services and attract new patients.

Qualifications:

• Minimum of 3 years in an operational management position.
• Bachelor’s degree in healthcare management, business administration, or a related field (Master’s degree preferred).
• Proven experience in healthcare operations management.
• Strong leadership and team management skills with the ability to inspire and motivate teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Knowledge of healthcare regulations, compliance standards, and quality assurance practices.
• Proficiency in data analysis and reporting tools.
• Ability to work collaboratively in a fast-paced and dynamic environment.

Job Description: Account Receivables Officer 

• Antara Health is pioneering virtual-first primary care in Kenya. With cutting-edge technology and intelligent use of data, Antara has transformed the healthcare experience from one fraught with anxiety, inconvenience, financial stress and lack of knowledge into a delightful experience that is empowering patients with information and driving world-class health outcomes. 
• The Health Navigator is at the heart of the transformation. We are looking for amazing nurses to grow Antara’s Health Navigation team.

Responsibilities:

Review Eligibility of Members.

• Review of members signed up and ensuring they are billable as per the billing protocols and requirements 
• Review of signed up members onto the Antara platform and ensuring they have been tagged to the correct billing cohort to enable billing.
• Review existing members for changes in their data that would affect billing and tagging them accordingly

 Customer Invoicing

• Working with the Antara billing system to generate invoices.
• Preparing customer invoices and supporting documents based on accounting procedures
• Calculating, inputting and processing financial data useful for invoicing.
• Reconciliation of member accounts and highlighting discrepancies in invoicing.
• Preparing statements of accounts to be sent with invoices 
• Raising invoices on provider platforms

Payment Reconciliation

• Matching payments to invoice numbers both in Airtable and Quickbooks.
• Sharing receipts in a timely manner with the customers.
• Generation of account statements and sharing with customers.

Queries management.

• Handling customer inquiries and complaints regarding billing issues in a timely manner.
• Follow up with debtors for pending payment

Reporting

• Managing an Accounts Receivable ledger and Accounts Receivable files
• Submitting weekly reports on accounts receivable operations
• Assisting in general financial management and analysis

Requirements.

A degree in any of the below field;

• Accounting
• Finance or Economics
• Business Studies or Administration
• Mathematics  

Work Experience;

• 3 -5 years in a Receivables/ claims  role in the healthcare industry 

Additional Skills required;

• Prefered Certified Public Accountant 
• Ability to do data analysis and no code automations will be an added advantage.
• An ability to prioritize and manage expectations
• A keen eye for detail
• An ability to work independently
• The ability to communicate articulately and concisely on the things they are working on
• Collaboration with other teams within the company to facilitate accurate and timely billing
• Extensive experience using spreadsheets and accounting software

 

About the Role

Antara Health seeks a Graphic Design Intern who is passionate about creating the future of healthcare to join our unique team. As an intern, you will play a support role in creating visually compelling and user-centric design and collateral to support our brand, products, and marketing efforts. The Graphic Design Intern will join the communications department and be expected to work under Antara’s graphic design and digital communications specialists and managers.  

Primary duties and responsibilities

• Provide graphic design support for collateral creation with a primary focus on supporting Antara's Customer Operation and Sales Departments
• Learn about Antara’s product, design style, culture, workflow, and key stakeholders
• Design print, digital, and out-of-home advertising for the company aimed at multiple stakeholders
• Share creative recommendations and create alternative designs as needed.
• Support Comms Team by providing copies, cutting and pasting information on styles, collecting data from internal and/or external sources
• Support the ideation and execution of creative ideas for visual communication
• Support Comms team with basic copywriting, photo and video editing.
• Create visual layouts for use on social media and online advertisements
• Work within the Comms team in collaboration with other Antara Departments as needed, including Corporate Operations, Sales, Product Development & others to understand project scope and objectives
• Participate in brainstorming sessions to share new design perspectives and ideas
• Maintain and follow Antara’s naming convention and organization of graphic files
• Ensure the output is in compliance with Antara’s brand guidelines and design standards
• Check preliminary and final artworks for errors and make necessary corrections
• Researches design trends and gives suggestions and support.
• Any other duties that may be assigned by the supervisor.

Working relationships

• Directly report to Antara’s Digital Communications Manager
• Be required to work within the Comms Department 

Knowledge, experience and qualifications required

• Minimum 2 years experience as a Graphic Designer
• Have a strong portfolio of sample projects
• Have a keen eye for design and aesthetics - Strong sense of color combinations, fonts & layout
• Experience working in the tech industry is an added advantage

Competencies

Technical competencies 

• Ability to use design software such as Figma, Sketch, Adobe Illustrator, Photoshop and InDesign etc.
• Ability to complete tasks and deliver high quality work within tight timelines
• Agile at brainstorming, and able to visualise ideas to custom graphics that communicate and resonate with our audiences across digital platforms
• Strong Copywriting skills

Core competencies 

• A willingness to learn - especially because at Antara we are constantly developing new approaches and ideas
• The ability to adapt to Antara’s systems, protocols, and culture is an essential requirement
• A team player who can collaborate effectively with different stakeholders.
• Deadline driven, organized and detail oriented.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

Problem Solving

Problems are operational, affecting more than one function in the company. Solutions will involve moderate risk as decisions are made through a consultative process with stakeholders.

Responsibilities

• Understand member outcomes, service expectations and experiences, by communicating with customers and members, running NPS and gathering other feedback through appropriate channels.
• Represent the voice of the customers and members internally. As the steward of the member relationship, work cross-functionally with Marketing, Sales, Clinical, Finance and Administration, Product, and Engineering to ensure consistent and strong customer and beneficiary messaging is embedded in Antara’s processes.
• Collaborate closely with team members to support renewals and explore expansion opportunities.
• Effectively plan and prioritize member activities and requests to manage customer and member issues/requests, following through in a timely manner, asking clarifying questions to determine the impact of issues, escalating any that may require intervention and recommending solutions.
• Develop and share best practices with our internal team to continually improve the quality, effectiveness, and efficiency of Antara’s processes and services.
• Serve as the primary contact for sensitization and onboarding of new members, training platform end users, as well as post-onboarding support ensuring strong adoption and ongoing engagement throughout the member and beneficiary’s lifetime
• Gauge members’ levels of engagement with the Company and provide feedback to internal teams regarding product and service improvements.
• Provide insights to members to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Perform any other duties as assigned.

Requirements

• 3+ years of experience in a customer-facing role, such as Customer Success, Customer Support, Account Management, or related field.
• Possess strong telephone and verbal skills, with excellent written and presentation skills.
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
• Outstanding multiple task management skills across a varied set of responsibilities
• Confident, high energy, self-motivated and a true team player
• Experience working with senior and executive level customer contacts
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Understanding of the Internet and helpdesk software with a desire to learn new technologies

We're looking for a Mobile Phlebotomist to help us provide excellent member support and help us accelerate adoption of Antara Health Navigation.

Responsibilities:

• Provide information & instruction to patients on how to provide urine, oral and blood specimens.
• Proper labeling of specimens, completion of requisitions and all other needed information.
• Prepare specimens and requisition forms, including packaging of the specimens into biohazard bags for shipping.
• Responsible for ensuring samples are shipped to lab in the appropriate amount of time and supporting records/manifests are maintained.
• Ensure specimen disposal is carried out in accordance with management protocols of biohazards
• Obtain billing information, including copies of patient insurance cards and demographic information.
• Ensuring the accurate completion of requisitions forms and assisting with all missing information requests when needed.
• Confirming reports are generated by laboratory for specimens processed and facilitating inquiries to laboratory.
• Ensure that Antara’s guidelines and protocols for managing sample collection and management are current and strictly followed
• Ensure that proper inventory management of lab supplies and any other items needed to execute the role is carried out regularly
• Countercheck and verify patient information, insurance details and diagnostic test information is correct for each patient for whom testing is being carried out
• Thorough knowledge of all processes and will act as liaison between clinic and laboratory
• Accurately enter patient test data in Antara’s systems to ensure accurate documentation

Requirements

• At least 3 years’ working experience in a laboratory
• Registered and have an active licence with the The Kenya Medical Laboratory Technicians and Technologists Board (KMLTTB)
• Have phlebotomy certification from an accredited institution; medical laboratory course would be an added advantage
• Licensed to operate a motorcycle
• Strong written and verbal communication skills in at least English and Kiswahili
• Strong interpersonal skills
• Strong computer skills

We're looking for a Mobile Phlebotomist to help us provide excellent member support and help us accelerate adoption of Antara Health Navigation.

Responsibilities:

• Provide information & instruction to patients on how to provide urine, oral and blood specimens.
• Proper labeling of specimens, completion of requisitions and all other needed information.
• Prepare specimens and requisition forms, including packaging of the specimens into biohazard bags for shipping.
• Responsible for ensuring samples are shipped to lab in the appropriate amount of time and supporting records/manifests are maintained.
• Ensure specimen disposal is carried out in accordance with management protocols of biohazards
• Obtain billing information, including copies of patient insurance cards and demographic information.
• Ensuring the accurate completion of requisitions forms and assisting with all missing information requests when needed.
• Confirming reports are generated by laboratory for specimens processed and facilitating inquiries to laboratory.
• Ensure that Antara’s guidelines and protocols for managing sample collection and management are current and strictly followed
• Ensure that proper inventory management of lab supplies and any other items needed to execute the role is carried out regularly
• Countercheck and verify patient information, insurance details and diagnostic test information is correct for each patient for whom testing is being carried out
• Thorough knowledge of all processes and will act as liaison between clinic and laboratory
• Accurately enter patient test data in Antara’s systems to ensure accurate documentation

Requirements

• At least 3 years’ working experience in a laboratory
• Registered and have an active licence with the The Kenya Medical Laboratory Technicians and Technologists Board (KMLTTB)
• Have phlebotomy certification from an accredited institution; medical laboratory course would be an added advantage
• Licensed to operate a motorcycle
• Strong written and verbal communication skills in at least English and Kiswahili
• Strong interpersonal skills
• Strong computer skills

The Role:

The Nutritionist will be responsible for offering practical, sustainable and effective solutions to improving the dietary attitudes, knowledge and practices of Antara Health’s beneficiaries. The Nutritionist will do this through nutrition assessments, recommending and tracking nutrition interventions, through careful follow-up designed to engage and empower beneficiaries in the effective management of their own health.

The Nutritionist will promote, maintain, and improve the health of Antara Health’s beneficiaries as they collaborate with the clinical team members . The Nutritionist will also be involved in innovating new digital products and systems in collaboration with Antara’s product and engineering team.

Nutritionist’s Responsibilities:

• Provide comprehensive nutrition assessment and diagnosis to Antara Health’s beneficiaries.
• Provide effective nutrition education and counselling to promote healthy behaviour change.
• Offer evidence-based, practical and sustainable nutrition interventions to Antara Health’s beneficiaries.
• Coordinate with the larger clinical team on the management of Antara Health’s beneficiaries.
• Coordinate with our product and engineering team to innovate nutrition products and services for our members.
• Maintain professional, caring, and continuous nutrition care and management for Antara Health’s beneficiaries.

Nutritionist’s Key Deliverables:

• Identify and schedule initial and follow-up nutrition consultations for Antara Health’s beneficiaries.
• Create personalized nutrition content for Antara Health’s beneficiaries such as meal plans, food diaries and dietary guidelines.
• Give in-person or video demonstrations on healthy nutrition practices and other educational nutrition or physical activity material.
• Give proactive presentations on new and trending nutrition care practices and management for purposes of Continuous Medical Education.

Nutritionist’s Requirements:

• Diploma certificate/ Bachelor's degree in human nutrition and dietetics, food nutrition, or equivalent field of study.
• Minimum 3 years experience working as a nutritionist.
• Registered and licensed nutritionist/dietitian with the Kenya Nutritionists and Dieticians Institute (KNDI).
• Ability to use nutrition analysis software and tools such as Nutrisurvey.
• Possess up-to-date knowledge of scientific evidence-based nutrition practices.
• Good interpersonal and teamwork skills.
• Ability to solve problems independently.
• Excellent analytical and logical thinking.
• Superior written and oral fluency in Kiswahili and English required. Oral fluency in local languages is important.
• Superior communication skills, including proven listening skills, and ability to communicate appropriately in a medical setting.
• Comfortable working in a dispersed team.
• Demonstrated proficiency in computer skills, including Microsoft Word & Excel
• Ability and willingness to provide emotional support, encouragement and motivation to beneficiaries
• Ability to treat beneficiaries and partners with the highest degree of respect and discretion.

Responsibilities:

• Plan, strategize and organize daily activities such as: (dials, contacts, quotes, sales presentations, proposals, and meetingsto achieve department goals
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Develop and maintain a healthy pipeline of high-value sales opportunities to meet set revenue targets
• Create and submit weekly forecasts to help determine which clients to critically focus on to maximize sales volume and growth
• Map potential clients along defined routes according to the Company’s segmentation of customer categories e.g, insurers, corporates, brokers, etc.
• Actively participate in sales meetings and training as required by the company
• Identify and share market insights important to the growth of Antara’s brand, gaps, and business opportunities
• Contribute to the development of strategic and competitive sales and marketing concepts for Antara’s products and services
• Participate in sales activation activities and conferences on behalf of the company
• Maintain ethical business practices
• Other duties as may be assigned

Qualifications, Skills & Experience:

• Bachelor’s degree, in a business-related field, business administration, marketing, Actuarial or related discipline preferred
• A minimum of 4+ years experience in a similar role with 2 or more gained in medical insurance sales environment
• Proactive and clear communicator – both written and verbal
• Must be detail orientated, quick learner, and a self-starter with an eye for success
• Excellent listening and presentation abilities.
• Solid time management skills, able to manage competing priorities and outputs
• Self-motivated, strong-willed, and yet willing to learn and collaborate with peers cross functionally to deliver on common objectives.
• An astute negotiator with analytical, problem solving, and decision-making skills
• Proficiency in MS office and web-based applications i.e Google Drive
• Creative and innovative thinker able to turn sales losses into wins rebounding with insights and learnings fas

We are looking for a candidate with excellent financial skills , as well as problem-solving skills who are committed to managing finance and maintaining healthy client relationships. The role requires a highly organized person with excellent communication and financial management skills to ensure effective management of company resources.

Customer Account Management

Responsibilities for the role include:

• Obtaining all outstanding invoices for beneficiary visits for the week and confirming that there are no errors in billing
• Updating all transactions that have happened on individual beneficiary accounts to track the individual beneficiary spend
• Following up and resolving any billing incidences that may arise with service providers
• Obtaining statements and doing reconciliations.

Finance Management

• Petty cash management
• Accounts Payables management
• Accounts Receivables Management
• Vendor payments scheduling and updating
• Bank and Cash reconciliations .
• Payroll preparation
• Procurement of office supplies
• Liaison with accountant and ensure constant communication Basic office management
• Onboarding and Offboarding of staff

Research and Development

• Carry out research on market trends and other relevant information critical to improved effectiveness of the Company’s operations
• Collate and ensure key information on the Kenyan healthcare industry is current and organized in the Company’s files, e.g. researching the details of how the various NHIF benefits work with prospective clinical partners.