Care Team Operations Deputy

Responsibilities:

Team Management:

• Supervise and lead both clinical and non-clinical teams within the care team.
• Develop and implement strategies to enhance team performance, productivity, and collaboration.
• Collaborate with HR to create and execute recruitment strategies for hiring top healthcare professionals.
• Identify operational and staffing needs based on patient demand and service requirements.
• Conduct interviews, onboard new team members, and oversee comprehensive training programs.
• Facilitate regular team meetings to review performance metrics, address challenges, and set team goals.

Leadership Management:

• Manage and support team leads within each core discipline.
• Provide guidance, coaching, and mentorship to team leads to ensure alignment with company goals and standards.

Operational Efficiency:

• Optimize care team operations to ensure efficient workflows and processes.
• Collaborate with departments such as Product Development, Analytics, Customer Operations, Admin, and Finance to streamline operations and drive continuous improvement.
• Analyze operational processes to identify areas for improvement and implement efficiency measures.

Member Experience:

• Monitor and evaluate member satisfaction metrics to identify areas for improvement.
• Work closely with the Care Team Lead and other stakeholders to implement initiatives that enhance the patient experience and drive patient retention.
• Lead initiatives to elevate the overall experience of Antara members.
• Collaborate with the team to identify, report, and resolve incidents promptly.

Performance Analysis:

• Analyze key performance indicators (KPIs) and performance metrics to track team and individual performance.
• Generate reports and insights to inform decision-making and drive operational excellence.

Compliance and Quality Assurance:

• Ensure compliance with regulatory requirements and company policies.
• Implement quality assurance processes to maintain high standards of care and service delivery.
• Develop and execute strategies to increase service uptake among target patient populations.
• Identify opportunities for growth and market expansion to increase regional presence and services.
• Collaborate with marketing and business development teams to promote services and attract new patients.

Qualifications:

• Minimum of 3 years in an operational management position.
• Bachelor’s degree in healthcare management, business administration, or a related field (Master’s degree preferred).
• Proven experience in healthcare operations management.
• Strong leadership and team management skills with the ability to inspire and motivate teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Knowledge of healthcare regulations, compliance standards, and quality assurance practices.
• Proficiency in data analysis and reporting tools.
• Ability to work collaboratively in a fast-paced and dynamic environment.