Zamara Kenya Careers

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The Senior Executive, Client Retention will ensure 100% client satisfaction leading to retention and business growth through referrals.

The role will report to the Manager, Client Service.

People Management

• Drive excellent team performance through adherence to all clients SLAs.
• Coach & mentor team members in order to grow internal capacity.

Relationship Lead

• Maintain strong relationships with all clients to ensure 100% retention.
• Handle escalated cases to completion.

Operations

• Review prepared scheme performance reports for all schemes in preparation for presentation to clients.
• Ascertain that scheme performance measures e.g. utilization reports are provided to clients within the given time frames to aid the client in decision making
• Monitor fund accounts by ensuring invoicing & reporting is done in time and agreed on checks and controls are adhered to.

Value Adds

• Review proposed value adding concepts to ascertain their viability and that they are implemented and results recorded for improvement of service offering.

Complaint Management

• Revert to clients on escalated issues and complaints raised ensuring that customers are always satisfied by the service level given.
• Take full responsibility and ownership of tasks and issues raised.

Business Development

• Drive organic growth and new business by generating referrals from clients through great service, professional advice and knowledge of insurance and maximizing opportunities at all times to cross/up sell to client in respect of all covers.

Business Retention

• Ensuring that the agreed retention rate is reached – that one offers the best solutions on scheme renewals to manage client’s budget and benefits.

Monitoring and Evaluation

• Preparation of monthly reports detailing achievements against set deliverables for key client service deliverables including but not limited to compliance, member educations, reviews, member utilities, fund account status and overall interaction with clients.
• Responsible for carrying out annual client survey to ascertain client satisfaction.

Experience and personal qualities

• Bachelor’s degree in insurance/Health/Customer Service/Business related field.
• Professional qualification in customer service.
• Minimum of 5 years key accounts management with a bias in insurance sector.
• Ability to analyze and interpret financial statements.
• Excellent communication skills
• Team player
• Eye for detail
• Superior key accounts management/relationship management skills.
• Reporting Skills
• Excellent analytical skills
• Business etiquette

Collaborative Design work

• Work closely with the Marketing Manager and Graphic designer to ensure cohesive visual branding across all materials.
• Provide design support for marketing campaigns, digital content, social media, and print materials.

Creative Development

• Develop creative concepts and designs that align with Zamara's brand identity and objectives.
• Conceptualize and create high-quality, visually appealing graphics, animations, and audio-visual content.
• Design and develop 2D and 3D animations and illustrations for various digital platforms.
• Create 2D and 3D animations for marketing campaigns and social media.
• Stay on top of the latest standards, processes, and trends in the visual design field.

Project Management

• Manage multiple design projects simultaneously, ensuring deadlines are met.
• Capable of working independently with minimal supervision.
• Proactive in seeking feedback and making necessary adjustments.

Experience and personal qualities

• Bachelor’s degree in Graphic design or a related field.
• Minimum of 7 years of professional graphic design experience.
• Previous experience designing in the financial services industry is a plus.
• Proficiency in Adobe Creative Suite (Photoshop, Lightroom, Illustrator, Premiere Pro, InDesign).
• Familiarity with web design principles and user experience (UX) design.
• Strong portfolio showcasing diverse design work, including digital and print projects.
• Ability to translate complex financial concepts into visually appealing designs.
• Creative and innovative mind set.
• Experience working in a fast-paced environment with tight deadlines.
• Time management and organizational skills.
• Attention to detail.

Roles and responsibilities

• Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.
• The Consultant will ascertain seamless service delivery to clients by offering support and assistance to group life policy holders through the claims processes in accordance with company regulations and departmental standards of services whilst maintaining cordial customer service always

This role reports to the General Manager, Group Life Broking.

In more detail, the areas of responsibility include:

• Manage and oversee the timely and accurate processing of insurance claims.
• Customer relationship management by constantly liaising with clients and attending to their everyday needs.
• Client advisory service on risk and insurance matters day to day.
• Handle special or difficult claims.
• Negotiating for ex gratia claims.
• Work closely with other divisions to recommend improvements to products.
• Establishment of and adherence to action plans in claims division.
• Effective negotiation and appropriate resolution on claims issues raised.
• Train staff involved in processing claims.
• Prepare quarterly claims division reports.
• Responsible for negotiating with underwriters on value adds on client policies.
• Reviewing and auditing policy documentation once received before sending to the clients.
• Training of clients on GLA/GPA/WIBA claims.

Experience and personal qualities

• 3 - 5 years’ Experience in a similar role.
• A Bachelor’s degree in Business-related course.
• Diploma in Insurance.
• Good Oratory, Written and Product Presentation Skills.
• Good Interpersonal, adequate prospecting and selling skills.
• Good analytical and decision-making skills.
• Great work ethic, results oriented and a team player.
• Highest level of personal and professional integrity.
• Ability to work well under pressure in a fast-paced work environment.

Roles and responsibilities

• Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The Business Development Consultant will drive business growth (new business) in International Private Medical Insurance (IPMI).
• The role will report to the General Manager, Financial and Insurance Solutions.

Experience and Personal Qualities

In more detail, the areas of responsibility include:

New Business Acquisition

• Drive the sales process from pre-qualification to award of contract.
• Response to request for proposal.
• Negotiate with underwriters on benefits, rates, discounts in order to offer the client the most competitive solution.
• Preparation of risk notes & submission of the same to the Operations department.
• Generate referrals from clients based on existing relationships & unmatched service delivery.
• Champion cross-selling to and from other departments within Zamara.
• Preparation of tenders.

Value Addition

• Design & seek approval for value adding concepts.
• Provision of technical expertise in the creation of new products and offerings.
• Represent medical in marketing meetings with internal teams and also external forums that could assist in generation of leads.

Compliance

• Preparation of contract documents, risk notes in adherence to set guidelines & within stipulated timeframe.

The following experience is preferred:

• Minimum of 3 years’ experience in Business Development.
• A degree/diploma in Actuarial Science/insurance/ business related degree/ sales or any other relevant degree.
• Preferred experience in International Private Medical Insurance.
• Professional insurance certification is an added advantage.
• Experience in Employee Benefits is an added advantage.

The following personal qualities are preferred:

• Excellent communication skills.
• Proper work ethics
• Team player
• Great negotiating skills
• Good analytical skills
• Good interpersonal skills
• Innovative
• Entrepreneurial

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.

The Business Development Consultant will drive business growth (new business) in Medical Broking. The role will report to a Manager, Medical Broking.

Experience and Personal Qualities

• In more detail, the areas of responsibility include:

New Business Acquisition

• Drive the sales process from pre-qualification to award of contract.
• Response to request for proposal.
• Negotiate with underwriters on benefits, rates, discounts in order to offer the client the most competitive solution.
• Preparation of risk notes & submission of the same to the Operations department.
• Generate referrals from clients based on existing relationships & unmatched service delivery.
• Champion cross-selling to and from other departments within Zamara.
• Preparation of tenders.

Value Addition

• Design & seek approval for value adding concepts.
• Provision of technical expertise in the creation of new products and offerings.
• Represent medical in marketing meetings with internal teams and also external forums that could assist in generation of leads.

Compliance

• Preparation of contract documents, risk notes in adherence to set guidelines & within stipulated timeframe.

The following experience is preferred:

• Minimum of 3 years’ experience in Business Development.
• A degree/diploma in Actuarial Science/insurance/ business related degree/ sales or any other relevant degree.
• Professional insurance certification is an added advantage.
• Experience in Employee Benefits is an added advantage.

The following personal qualities are preferred:

• Excellent communication skills.
• Proper work ethics
• Team player
• Great negotiating skills
• Good analytical skills
• Good interpersonal skills
• Innovative
• Entrepreneurial

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.

The Fund Accountant will be responsible for providing quarterly management and annual audited financial statements in line with SLAs and to meet statutory requirements in order to drive client satisfaction and enhance service delivery.

This role reports to a Manager, Fund Accountant.

In more detail, the areas of responsibility include:

Role Specific

• Preparation and presentation of pension funds management accounts, budget, cashflow statement and annual audited financial statement to trustees. as per International Financial Reporting Standards (IFRS).
• Handle an assigned client portfolio of investment worth Ksh 500 million and above.
• Assessment, computations and payments of quarterly and annual income tax and annual RBA levies. Payment of income tax and RBA levies to the relevant bodies as per statutory requirements.
• Analyze and capture data received from the fund managers and custodians monthly.
• Monthly reconciliation of the members dealing in the Dynamics 365 Business Central.
• Prepare cash book and bank reconciliation monthly.
• Assist in training Junior Fund Accountants and interns.
• Analysis and payment of property expense and service providers fees.

Client Service

• Participate in client AGMs through proper preparations and response to member queries.
• Proactively foster cordial working relations with all stakeholders to enhance client satisfaction and service delivery.

Operational Efficiency

• Adhere to all SLAs and working standards to ensure legal and regulatory requirements.
• Real time reporting of system bugs and downtimes for speedy resolutions.
• 100% compliance to Accounting reporting standards.

Experience and personal qualities

• Bachelor’s degree in a Business-related field or Actuarial
• Professional qualification in / CPA Part 2 / ACCA Level 2
• 3 Years’ experience in fund accounting/pension industry
• Awareness of RBA, ICPAK and KRA requirements
• Good knowledge of an accounting system
• Analytical and organizational skills
• Accounting
• Able to work to a high level of accuracy
• Good communication skills
• Teamwork
• Ability to work long hours with minimal supervision
• Time management and ability to prioritize

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.

The job holder will be responsible for ensuring seamless service delivery to clients by offering support and assistance to general insurance policy holders. This will be done through the claims processes in accordance with company regulations and departmental standards of services whilst always maintaining cordial customer service.

In more detail, the areas of responsibility include:

Claims Management

• Requesting for claims documents, verifying, and updating the insured on any additional information required.
• Timely registration of claims data into the system, for ease of management and reference.
• Attending to client’s queries and resolving them soonest possible or escalating as per the escalation matrix.
• Timely dispatch of claims correspondences to the respective recipients.
• Reporting claims to the insurer within the set timelines.
• Analyzing claim documents shared by the client for completeness before forwarding to the insurance company.
• Ensuring service providers i.e motor assessors, loss adjusters, investigators, advocates etc. are appointed as per the SLA.
• Following up and ensuring payment refund to clients are settled as per the set SLA.
• Checking the underwriting file / policy document to determine scope of cover/charges that are eligible for reimbursement and advising the client accordingly.
• Engaging service providers to ensure speedy and smooth processing of claims.
• Forwarding Risk improvement recommendation to underwriting unit-based loss adjustment report and loss experience of a portfolio.
• Advocating for settlement of borderlines claims on a timely manner-Ex-gratia.
• Any other duty assigned from time to time.

Experience and Personal Qualities

• Bachelor’s degree in business or insurance related to course.
• Diploma in Insurance or equivalent – ongoing
• 3-5 years’ working experience in a similar role
• Good knowledge of insurance policies
• Team player
• Capacity to build Relationships
• Problem Solving
• Self-Driven
• Flexible to train
• Analytical Skill and keen in details
• Interpersonal and Communication skills
• Highest level of personal and professional integrity
• Ability to work well under pressure in a fast-paced work environment

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.

The successful candidate will manage and provide actuarial consultancy services to a small portfolio of clients under guidance from a Manager.

The role will report to a Manager.

In more detail, the areas of responsibility include:

Technical Expertise

• Responsible for managing a small portfolio of clients under the supervision of a senior resource across IFRS 17, reserving, pricing, capital management and strategic projects.
• Agree deadlines for projects and calculations with consultant and actuary and ensure the deadlines are met.
• Carry out data checks/analysis and prepare valuation and financial review reports for checking by actuarial consultant.
• Support and review work done by actuarial analysts.
• Adhere to compliance with set processes and standards in the Division.
• Ensure delivery of high-quality output whilst working on a wide range of concurrent assignments.

Client relations

• Accompany senior resource to client meetings and have greater involvement in terms of presentations and discussions.
• Initiate and support business development and client relations.

Billing and debt collection

• Assist accounts with billing and collection of all pursued but uncollected debts.

Professional development

• Develop expert knowledge of all the processes/procedures & systems used for individual calculations and valuations.
• Develop technical knowledge through formal and on the job training.
• Initiate a project and work on it to completion.
• Take ownership on research initiatives and participate in R&D projects.
• Contribute to the actuarial profession in Kenya.

Experience and personal qualities

The following experience is preferred:

• 3-5 year’s work experience in the insurance domain
• Proven experience in a similar environment together with strong capabilities and ability to communicate with impact
• Degree in Actuarial Science or related field.
• Good grasp of system application
• Strong knowledge of insurance/pensions industry
• MS Office with focus on Excel Skills.
• Comfortable with different actuarial valuations methods and techniques
• Basic programming skills
• Knowledge of FIS Prophet preferred

The following personal qualities are preferred:

• Analytical thinking
• Teamwork
• Excellent time management skills
• Supervisory and mentoring skills
• Innovative and proactive
• Strong business sense
• Responsible and accountable
• Client facing skills
• Excellent oral & written communication skills.
• Responsible & accountable.

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The Business development Consultant will drive business growth (new business & retention) in Medical Broking. The role will report to a Manager, Medical Broking.

The role will be based in Nairobi, Kenya.

Experience and Personal Qualities

• In more detail, the areas of responsibility include:

New Business Acquisition

• Drive the sales process from pre-qualification to award of contract.
• Response to request for proposal
• Negotiate with underwriters on benefits, rates, discounts in order to offer the client the most competitive solution.
• Preparation of risk notes & submission of the same to the Operations department.
• Generate referrals from clients based on existing relationships & unmatched service delivery.

Renewal/Retention

• Achieve the agreed retention rate – by offering the best solutions on scheme renewals to meet client’s expectations.
• Review of current policy on scheme performance & identification of key challenges.
• Conduct a comparison of proposals from the market for presentation to clients.
• Engaging the client on scheme performance in order to deliver a fitting policy.
• Client relationship management.

Value Addition

• Design & seek approval for value adding concepts.
• Provision of technical expertise in the creation of new products

Compliance

• Preparation of contract documents in adherence to set guidelines & within stipulated time-frame.

People Management

• Drive team performance through adherence to all clients SLAs.

The following experience is preferred:

• Minimum of 4 years’ experience in Business Development.
• A degree in Actuarial Science/business related degree.
• Professional insurance certification is an added advantage.
• Experience in Employee Benefits is an added advantage.