Zamara Kenya Careers

In more detail, the areas of responsibility include:

• Lead and manage actuarial consulting engagements for life insurance clients across Africa.
• Oversee IFRS 17 implementation projects, capital modeling, and actuarial valuation work.
• Provide technical actuarial expertise on finance transformation projects.
• Support clients in mergers, acquisitions, and other strategic transactions by performing actuarial due diligence.
• Assist insurers with risk and capital management, regulatory compliance, and pricing strategies.
• Provide actuarial support for audit engagements, working closely with auditors to validate actuarial models and assumptions.
• Develop and maintain strong relationships with clients, understanding their needs and delivering tailored solutions.
• Supervise and mentor junior actuarial staff, fostering professional growth and technical development.
• Contribute to business development efforts by assisting with proposals, marketing activities, and thought leadership initiatives.

Experience and personal qualities

• Experience: Over 8 years of actuarial experience in life insurance, with exposure to consulting.
• Qualifications: part qualified / fully qualified actuary. Being a fully qualified actuary is not mandatory, but candidates must demonstrate strong actuarial expertise and technical knowledge.
• Technical Skills: In-depth understanding of IFRS 17, Solvency regulations, capital modelling, reserving, and risk management.
• Consulting Experience: Prior experience in an actuarial consulting environment is highly preferred.
• Project Management: Proven ability to lead and manage multiple actuarial projects simultaneously.
• Communication Skills: Strong written and verbal communication skills, with the ability to present complex actuarial concepts to clients and stakeholders.
• Leadership & Mentorship: Experience in leading teams and mentoring junior actuarial staff.
• Business Acumen: Ability to understand client needs, develop strategic solutions, and contribute to business development efforts.

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.

The Assistant Consultant will ascertain seamless service delivery to clients by offering support and assistance to medical insurance policy holders through the claims & call centre and at medical facilities, with minimal inconvenience, while supporting the overall goal of client satisfaction.

This role reports to the Manager, Care Management.

In more detail, the areas of responsibility include:

Care Management

• Receiving calls on the 24-hour medical emergencies help lines
• Facilitate approval and authorization for Emergency Inpatient hospitalization e.g. post road traffic accidents from the insurance companies/underwriters.
• Outpatient treatment authorization (off smart/ no card)
• Facilitate evacuation processes to ensure favorable outcomes and reasonable charge to clients.
• Preauthorization request processing and hospital procedure booking including maternity and theatre procedure bookings.
• Liaising with the Insurance companies in the process of undertaking and pre-authorizations.
• Provider panel management – ensuring required facilities are onboarded and favorable relationship is always maintained.

Reporting

• Provide data reports collected from various monitoring tools assigned to the role e.g. weekly and/or monthly reports.
• Trend analysis – hospital charges, cost of various packages etc

Value Adds

• Facilitation of admission and discharge processes for patients by securing all necessary documents and ensuring minimal participation by the patient during the admission or discharge.
• Facilitation of special care for admitted patients e.g haircuts for executive clients at the bed side/ flowers.
• Issuing Zamara gift packs - pack of diapers, branded get well / birth congratulations to admitted patients.

Experience and personal qualities

• A Diploma in Nursing Sciences/ Clinical medicine
• Minimum of one (1) year working in a hospital set up/ health facility/medical insurance care department
• General understanding of the insurance industry is an added advantage.
• Capacity to build relationships
• Business etiquette
• Excellent interpersonal and customer service skills
• Team player
• Problem Solving skills
• Self-Driven
• Flexible to train

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.

The Graduate Trainees will have the opportunity to work closely with experienced Consultants, gaining insights into various business functions including pension administration, scheme consulting, actuarial services and insurance brokerage.

Experience and personal qualities

• A Bachelor’s Degree in a business related course.
• Graduated in the last two years - 2nd Upper Class Honors & above.
• KCSE mean grade of B & above.
• General interest in pension schemes and pension administration.
• Basic knowledge of KRA taxation rules and RBA regulations.
• Great interpersonal skills.
• Client service oriented.
• Confident.
• Willingness to learn.
• Team player.

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The Senior Executive, Client Retention will ensure 100% client satisfaction leading to retention and business growth through referrals.

The role will report to the Manager, Client Service.

People Management

• Drive excellent team performance through adherence to all clients SLAs.
• Coach & mentor team members in order to grow internal capacity.

Relationship Lead

• Maintain strong relationships with all clients to ensure 100% retention.
• Handle escalated cases to completion.

Operations

• Review prepared scheme performance reports for all schemes in preparation for presentation to clients.
• Ascertain that scheme performance measures e.g. utilization reports are provided to clients within the given time frames to aid the client in decision making
• Monitor fund accounts by ensuring invoicing & reporting is done in time and agreed on checks and controls are adhered to.

Value Adds

• Review proposed value adding concepts to ascertain their viability and that they are implemented and results recorded for improvement of service offering.

Complaint Management

• Revert to clients on escalated issues and complaints raised ensuring that customers are always satisfied by the service level given.
• Take full responsibility and ownership of tasks and issues raised.

Business Development

• Drive organic growth and new business by generating referrals from clients through great service, professional advice and knowledge of insurance and maximizing opportunities at all times to cross/up sell to client in respect of all covers.

Business Retention

• Ensuring that the agreed retention rate is reached – that one offers the best solutions on scheme renewals to manage client’s budget and benefits.

Monitoring and Evaluation

• Preparation of monthly reports detailing achievements against set deliverables for key client service deliverables including but not limited to compliance, member educations, reviews, member utilities, fund account status and overall interaction with clients.
• Responsible for carrying out annual client survey to ascertain client satisfaction.

Experience and personal qualities

• Bachelor’s degree in insurance/Health/Customer Service/Business related field.
• Professional qualification in customer service.
• Minimum of 5 years key accounts management with a bias in insurance sector.
• Ability to analyze and interpret financial statements.
• Excellent communication skills
• Team player
• Eye for detail
• Superior key accounts management/relationship management skills.
• Reporting Skills
• Excellent analytical skills
• Business etiquette

Collaborative Design work

• Work closely with the Marketing Manager and Graphic designer to ensure cohesive visual branding across all materials.
• Provide design support for marketing campaigns, digital content, social media, and print materials.

Creative Development

• Develop creative concepts and designs that align with Zamara's brand identity and objectives.
• Conceptualize and create high-quality, visually appealing graphics, animations, and audio-visual content.
• Design and develop 2D and 3D animations and illustrations for various digital platforms.
• Create 2D and 3D animations for marketing campaigns and social media.
• Stay on top of the latest standards, processes, and trends in the visual design field.

Project Management

• Manage multiple design projects simultaneously, ensuring deadlines are met.
• Capable of working independently with minimal supervision.
• Proactive in seeking feedback and making necessary adjustments.

Experience and personal qualities

• Bachelor’s degree in Graphic design or a related field.
• Minimum of 7 years of professional graphic design experience.
• Previous experience designing in the financial services industry is a plus.
• Proficiency in Adobe Creative Suite (Photoshop, Lightroom, Illustrator, Premiere Pro, InDesign).
• Familiarity with web design principles and user experience (UX) design.
• Strong portfolio showcasing diverse design work, including digital and print projects.
• Ability to translate complex financial concepts into visually appealing designs.
• Creative and innovative mind set.
• Experience working in a fast-paced environment with tight deadlines.
• Time management and organizational skills.
• Attention to detail.

Roles and responsibilities

• Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.
• The Consultant will ascertain seamless service delivery to clients by offering support and assistance to group life policy holders through the claims processes in accordance with company regulations and departmental standards of services whilst maintaining cordial customer service always

This role reports to the General Manager, Group Life Broking.

In more detail, the areas of responsibility include:

• Manage and oversee the timely and accurate processing of insurance claims.
• Customer relationship management by constantly liaising with clients and attending to their everyday needs.
• Client advisory service on risk and insurance matters day to day.
• Handle special or difficult claims.
• Negotiating for ex gratia claims.
• Work closely with other divisions to recommend improvements to products.
• Establishment of and adherence to action plans in claims division.
• Effective negotiation and appropriate resolution on claims issues raised.
• Train staff involved in processing claims.
• Prepare quarterly claims division reports.
• Responsible for negotiating with underwriters on value adds on client policies.
• Reviewing and auditing policy documentation once received before sending to the clients.
• Training of clients on GLA/GPA/WIBA claims.

Experience and personal qualities

• 3 - 5 years’ Experience in a similar role.
• A Bachelor’s degree in Business-related course.
• Diploma in Insurance.
• Good Oratory, Written and Product Presentation Skills.
• Good Interpersonal, adequate prospecting and selling skills.
• Good analytical and decision-making skills.
• Great work ethic, results oriented and a team player.
• Highest level of personal and professional integrity.
• Ability to work well under pressure in a fast-paced work environment.

Roles and responsibilities

• Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The Business Development Consultant will drive business growth (new business) in International Private Medical Insurance (IPMI).
• The role will report to the General Manager, Financial and Insurance Solutions.

Experience and Personal Qualities

In more detail, the areas of responsibility include:

New Business Acquisition

• Drive the sales process from pre-qualification to award of contract.
• Response to request for proposal.
• Negotiate with underwriters on benefits, rates, discounts in order to offer the client the most competitive solution.
• Preparation of risk notes & submission of the same to the Operations department.
• Generate referrals from clients based on existing relationships & unmatched service delivery.
• Champion cross-selling to and from other departments within Zamara.
• Preparation of tenders.

Value Addition

• Design & seek approval for value adding concepts.
• Provision of technical expertise in the creation of new products and offerings.
• Represent medical in marketing meetings with internal teams and also external forums that could assist in generation of leads.

Compliance

• Preparation of contract documents, risk notes in adherence to set guidelines & within stipulated timeframe.

The following experience is preferred:

• Minimum of 3 years’ experience in Business Development.
• A degree/diploma in Actuarial Science/insurance/ business related degree/ sales or any other relevant degree.
• Preferred experience in International Private Medical Insurance.
• Professional insurance certification is an added advantage.
• Experience in Employee Benefits is an added advantage.

The following personal qualities are preferred:

• Excellent communication skills.
• Proper work ethics
• Team player
• Great negotiating skills
• Good analytical skills
• Good interpersonal skills
• Innovative
• Entrepreneurial

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.

The Business Development Consultant will drive business growth (new business) in Medical Broking. The role will report to a Manager, Medical Broking.

Experience and Personal Qualities

• In more detail, the areas of responsibility include:

New Business Acquisition

• Drive the sales process from pre-qualification to award of contract.
• Response to request for proposal.
• Negotiate with underwriters on benefits, rates, discounts in order to offer the client the most competitive solution.
• Preparation of risk notes & submission of the same to the Operations department.
• Generate referrals from clients based on existing relationships & unmatched service delivery.
• Champion cross-selling to and from other departments within Zamara.
• Preparation of tenders.

Value Addition

• Design & seek approval for value adding concepts.
• Provision of technical expertise in the creation of new products and offerings.
• Represent medical in marketing meetings with internal teams and also external forums that could assist in generation of leads.

Compliance

• Preparation of contract documents, risk notes in adherence to set guidelines & within stipulated timeframe.

The following experience is preferred:

• Minimum of 3 years’ experience in Business Development.
• A degree/diploma in Actuarial Science/insurance/ business related degree/ sales or any other relevant degree.
• Professional insurance certification is an added advantage.
• Experience in Employee Benefits is an added advantage.

The following personal qualities are preferred:

• Excellent communication skills.
• Proper work ethics
• Team player
• Great negotiating skills
• Good analytical skills
• Good interpersonal skills
• Innovative
• Entrepreneurial

Roles and responsibilities

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.

The Fund Accountant will be responsible for providing quarterly management and annual audited financial statements in line with SLAs and to meet statutory requirements in order to drive client satisfaction and enhance service delivery.

This role reports to a Manager, Fund Accountant.

In more detail, the areas of responsibility include:

Role Specific

• Preparation and presentation of pension funds management accounts, budget, cashflow statement and annual audited financial statement to trustees. as per International Financial Reporting Standards (IFRS).
• Handle an assigned client portfolio of investment worth Ksh 500 million and above.
• Assessment, computations and payments of quarterly and annual income tax and annual RBA levies. Payment of income tax and RBA levies to the relevant bodies as per statutory requirements.
• Analyze and capture data received from the fund managers and custodians monthly.
• Monthly reconciliation of the members dealing in the Dynamics 365 Business Central.
• Prepare cash book and bank reconciliation monthly.
• Assist in training Junior Fund Accountants and interns.
• Analysis and payment of property expense and service providers fees.

Client Service

• Participate in client AGMs through proper preparations and response to member queries.
• Proactively foster cordial working relations with all stakeholders to enhance client satisfaction and service delivery.

Operational Efficiency

• Adhere to all SLAs and working standards to ensure legal and regulatory requirements.
• Real time reporting of system bugs and downtimes for speedy resolutions.
• 100% compliance to Accounting reporting standards.

Experience and personal qualities

• Bachelor’s degree in a Business-related field or Actuarial
• Professional qualification in / CPA Part 2 / ACCA Level 2
• 3 Years’ experience in fund accounting/pension industry
• Awareness of RBA, ICPAK and KRA requirements
• Good knowledge of an accounting system
• Analytical and organizational skills
• Accounting
• Able to work to a high level of accuracy
• Good communication skills
• Teamwork
• Ability to work long hours with minimal supervision
• Time management and ability to prioritize