Space and Style Ltd Careers

Key Responsibilities:

• Customer Interaction & Support: Act as the primary contact for customers, answering inquiries via phone, email, and live chat.
• Customer Support: Provide timely, clear, and effective resolutions to customer complaints, concerns, and issues.
• Coordination & Process Management: Coordinate between departments (Sales, Operations, Technical Support) to ensure smooth resolution of customer issues.
• Process Improvement: Document customer feedback, concerns, and any recurring issues to inform product/service improvements.
• Customer Experience Strategy: Assist in gathering customer feedback and insights to help improve overall service quality.
• Support in the implementation of customer experience initiatives, promotions, and campaigns.
• Resolve customer issues with a focus on maintaining positive relationships and brand loyalty.
• Customer Journey Support: Collaborate in the analysis of customer journeys to identify pain points and areas for improvement.
• Help design and implement initiatives to enhance the customer experience from pre-sale to post-sale.
• Training & Knowledge Sharing: Stay up-to-date with product/service updates to ensure accurate information is provided to customers.
• Assist in training new team members on customer experience protocols, tools, and systems.
• Prepare weekly or monthly reports on customer experience performance, trends, and key metrics.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field (preferred).
• 2+ years of experience in customer service, customer experience, or a related field.
• Previous experience with CRM systems, customer support tools, and analytics platforms (e.g., Zendesk, Salesforce) is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Highly organized, with the ability to manage multiple tasks and deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Ability to work independently and as part of a team.
• Attention to detail and a customer-centric mindset.

We are seeking a highly organized and detail-oriented Sales Administrator to support our sales team and ensure the smooth execution of day-to-day operations. The ideal candidate will be responsible for managing sales orders, maintaining customer records, coordinating between departments, and assisting in the preparation of sales reports and documentation. The Sales Administrator plays a crucial role in providing administrative support that enables the sales team to meet their targets and deliver outstanding service to our customers.

Key Responsibilities:

• Order Processing: Manage and process sales orders, ensuring accuracy and timely fulfillment.
• Customer Support: Respond to customer inquiries via phone and email, providing excellent service and resolving issues promptly.
• Data Entry & Record Keeping: Maintain up-to-date customer and sales data in the CRM system, ensuring all information is accurate and accessible.
• Sales Reporting: Assist in the preparation of regular sales reports, tracking sales performance and providing insights to the sales team and management.
• Sales Team Support: Provide administrative assistance to the sales team, including scheduling meetings, preparing sales documents, and handling correspondence.
• Inventory Management: Coordinate with the logistics or warehouse team to ensure inventory levels are sufficient to meet customer demands.
• Contract & Quote Management: Prepare quotes, contracts, and invoices in coordination with the sales team, ensuring compliance with company pricing policies.
• Database Management: Update and maintain accurate customer and lead databases.
• Assist with Marketing Campaigns: Provide administrative support for sales-driven marketing activities, including organizing promotional materials and events.
• Continuous Improvement: Contribute to process improvements and help streamline sales administration processes.

Required Qualifications:

• Education: Diploma or degree in Business Administration, Marketing, Customer Service, or a related field.
• Proven experience in sales administration or a similar administrative role.
• Strong proficiency in MS Office Suite (Excel, Word, PowerPoint) and familiarity with CRM systems.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills with the ability to multitask.
• Attention to detail and problem-solving abilities.
• Ability to work independently as well as part of a team.
• Knowledge of the industry and sales processes is a plus.
• Experience with data entry and managing databases.
• Ability to maintain a high level of confidentiality.
• Strong customer service skills.
• Familiarity with invoicing and order processing systems.

KEY RESPONSIBILITIES:

• Assist with the processing and management of invoices.
• Ensure timely and accurate payments to vendors and suppliers.
• Monitor outstanding accounts and follow up with clients to ensure payments are received.
• Maintain accurate financial records in the accounting system.
• Record financial transactions, ensuring compliance with company policies.
• Assist with bank reconciliations and other financial reporting tasks.
• Support in preparing financial statements and reports for management.
• Assist with month-end and year-end closing processes.
• Prepare ad-hoc reports as required by management or senior finance team members.
• Help monitor budget performance and assist in financial forecasting.
• Track and report variances in actual spending versus budgeted amounts.
• Ensure financial processes comply with company policies and legal regulations.
• Assist in audits by providing necessary documentation and reports.
• Provide administrative support to the finance team as needed.
• Assist in organizing meetings and managing financial documentation.

Requirements

• A degree in Finance, Accounting, Business Administration, or a related field (preferred but not required).
• Previous experience in a finance or accounting role is a plus.
• Familiarity with accounting software (e.g., QuickBooks, Xero) and Microsoft Excel.
• Strong attention to detail and accuracy in financial recordkeeping.
• Excellent organizational and time management skills.
• Good communication skills, both written and verbal.
• Ability to work effectively within a team and independently.
• Knowledge of basic accounting principles.
• Reliable, proactive, and adaptable to change.
• Ability to prioritize tasks and meet deadlines.
• A positive attitude with a willingness to learn and grow in the role.

Role Description

This is a full-time on-site role for a Technical Sales Representative at Space and Style Ltd in Nairobi County, Kenya. The Technical Sales Representative will be responsible for technical sales, customer service, communication, and training activities related to specialized building solutions.

Qualifications

• Technical Sales, Sales, and Customer Service skills
• Strong Communication skills
• Experience in Training
• Knowledge of building materials and construction industry
• Ability to work well in a team and independently
• Excellent problem-solving abilities
• A background in Engineering or related field is a plus

Job purpose

The HR Officer will collaborate closely with the HR Manager and department heads to oversee all People and Culture initiatives in line with established policies, procedures, and industry best practices.

Key duties and responsibilities

• Prepare and update monthly payroll file submissions and ensure accuracy and integrity of data.
• Prepare monthly employee pay slip advice information within 24 hours of request receipt
• Ensure accurate preparation and submission of employee tax return forms by 1st of February annually
• Develop an equitable compensation and benefits structure. Plan and implement annual salary and bonus review process
• Review casual wages payment in compliance with the daily attendance.
• Lead the staff benefits schemes including the medical scheme, pension etc., in line with the established guidelines.
• Review job advertisement for vacant jobs as and when they fall due in consultation with the Human Resources Assistant.
• Carry out interview pre-screening calls and conduct interviews together with department heads to identify best fit for open positions
• Ensure completion of the recruitment cycle according to company policy.
• Oversee and regularly update the company’s on-boarding protocols for new joiners in line with established guidelines.
• Support the exit clearance process for staff in line with the established guidelines.
• Support the annual performance management cycle with staff and line mangers in compliance with the internal deadlines.
• Draft internal communications and maintain an accurate and update log of all staff communications.
• Oversee implementation of the company’s annual leave plan.
• Develop and implement annual staff training programs, administer and report on post training evaluation outcomes and feedback.
• Lead the implementation of a internal learning management system and regularly update staff trainings
• Maintain accurate tracker on staff training initiatives in line with QMS guidelines
• Develop and implement annual staff engagement strategy, calendar plan and engagement meetings as well as monitor and report on staff feedback on internal and social media platforms.
• Oversee maintenance of staff personal files to ensure accurate and up to date records.
• Participate in the development and implementation of HR policies and procedures.
• Oversee implementation of staff welfare programs including staff parties, & other well-being initiatives in line with the established guidelines.
• Any other work that may be assigned to the jobholder by the supervisor from time to time.

Working relationships

Internal Relationships:

The Human Resources Officer will be:

•  Directly accountable to the Human Resources Manager.
•  Required to work with all departments in the Company.

External Relationships:

•  Training Institutions
•  Service Providers
•  Labour Office
•  Regulatory Authorities
•  National Industrial Training Authority

Knowledge, experience and qualifications required

•  Degree in Social Sciences, Human Resource Management, Business Administration or other related fields.
•  4 - 5 years’ experience in human resources.
•  CHRP(K) or Higher Diploma in HR
•  Must a member of the Institute of Human Resources Management (IHRM).

Competencies

•  Knowledge of best practices and approaches in human resource management.
•  Expertise in compensation and benefits structures
•  Broad knowledge in recruitment, performance management, disciplinary, employee relations, as well as learning and development.
•  Knowledge of the Kenyan Labour Laws.
•  Knowledge of developing HR policies, procedures and processes.
•  Exceptionally self-motivated and directed.
•  Exceptional service orientation.
•  Outstanding communication (written and verbal), interpersonal and facilitation skills.
•  High level interpersonal and cross-cultural skills
•  Must be a self-starter and highly organized,
•  Ability to work well with people at all levels in the organization.
•  Analytical and problem-solving skills.
•  Strong persuasion and negotiation skills.
•  Flexibility and adaptability.
•  Open to change.
•  Calm under chaos.

Working Conditions:

• Is exposed to minimum disagreeable conditions in the environment. The job holder has normal office facilities that include own workstation and access to a laptop.

Method of Application

Qualified and Interested Candidates to send their CV in PDF format to: [email protected] by 9th May 2024 (CVs sent in Word format will be disregarded) Please note that ONLY shortlisted candidates will be contacted. 

Job purpose

The Sales Manager is responsible for leading and managing the sales team in an assigned region, overseeing sales strategies and activities to achieve revenue targets, and fostering strong relationships with all stakeholders.
This role plays a critical part in driving business growth, ensuring customer satisfaction, and contributing to the company’s overall success by implementing effective sales and commercial operations strategies while maintaining a high level of leadership, innovation, and adaptability.
The Sales Manager will collaborate with cross-functional teams, identify market opportunities, and maintain industry knowledge to guide the organization towards vibrant and successful outcomes in the highly competitive manufacturing and construction industry.

Key duties and responsibilities
Sales Management:

• Develop and execute a comprehensive sales strategy to drive revenue growth and meet sales targets.
• Lead and motivate the sales team in the assigned region to achieve individual and team goals.
• Monitor field coverage activities to ensure that the team realizes set sales targets.
• Coordinate with other departments to ensure effective cross-functional collaboration and alignment of sales efforts with overall company objectives.
• Monitor and analyze sales performance metrics, identify areas for improvement, and implement corrective actions.
• Build and maintain strong relationships with key clients, consultants, dealers, fundis, and prospects.
• Collaborate with marketing and product teams to align sales efforts with product launches and promotional activities.
• Develop and maintain sales forecasts, budgets, and reports.
• Stay up to date with industry trends and the competitive landscape to identify new opportunities and challenges.
• Ensure the company is represented in Consultants’ and Fundis’ events to leverage these for business growth.

Strategic Partnerships:

• Collaborate with strategic partners to identify opportunities for joint initiatives and maximize sales potential.
• Build and maintain strong relationships with strategic partners, ensuring effective communication and coordination.
• Identify and negotiate partnership agreements to expand the company’s reach and revenue streams.

Business Development:

• Engage in business development activities to identify new market segments and expand the customer base.
• Conduct market research and analysis to identify potential business opportunities.
• Develop and execute business development strategies to penetrate new markets and drive revenue growth.
• Evaluate and pursue potential partnerships, acquisitions, or investment opportunities.
• Conduct market intelligence activities to obtain data on the market and competitors for use in management decision making.

Commercial Operations:

• Coordinate commercial operations in the assigned region to optimize efficiency and profitability.
• Ensure effective pricing strategies and revenue management techniques are in place.
• Monitor market trends and competitive landscape to make data-driven pricing decisions.
• Oversee contract negotiations and ensure compliance with contractual agreements.
• Receive and consolidate periodic sales projections for the assigned region and submit to the Head of Commercial in a timely manner.

Team Leadership:

• Lead, motivate, coach, and develop the sales team to ensure high productivity and engagement in the assigned region.
• Establish standards of performance and monitor staff performance through periodic performance reviews in line with the company’s performance management cycle.
• Conduct periodic training sessions for the sales team in the assigned region to ensure that they remain current on the company’s products and services.

Showroom and Client Interaction:

• Receive and walk-through prospective clients in the showroom (as applicable) to showcase the company’s products and facilitate the related sales process.
• Inspect and ensure that the showroom (as applicable) is well maintained to provide a good ambiance to clients and guests.
• Ensure that clients are provided with accurate product information and quotations in line with the Company’s sales policies and procedures.

Administrative and Logistical Support:

• Provide administrative and logistical support to the existing dealers in the assigned region (as applicable) to ensure efficient delivery of the company’s goods and services to customers.
• Any other work that may be assigned to the jobholder from time to time.

Working relationships
Internal Relationships:
The Sales Manager will be:

•  Directly accountable to the MD.
•  Required to work with HR, Finance and Operations department.

External Relationships:

•  Consultants
•  Contractors
•  Architects and Engineers
•  Dealers
•  Fundis

 Clients Knowledge, experience and qualifications required

•  Bachelor’s degree in business administration, marketing, or any other relevant degree.
•  10+ years of experience in sales management, business development, strategic partnerships, or commercial operations, preferably in the Manufacturing Industry of Building and Construction Materials.

Competencies
Technical competencies

•  Proven track record of meeting or exceeding sales targets.
•  Strong leadership abilities with a focus on coaching and developing sales teams.
•  Excellent communication, negotiation, and presentation skills.
•  In-depth knowledge of sales techniques, strategic partnerships, business development practices, and commercial operations.
•  Proficient in using SENRI software and other sales tools.
•  Ability to travel as required.
•  Ability to create a culture of vibrancy and success amongst the sales team.
•  Strong understanding of the construction industry.
•  Exceptionally self-motivated and directed.
•  Exceptional service orientation.
•  Demonstrated business acumen.
•  Outstanding communication (written and verbal), interpersonal and facilitation skills.
•  Ability to influence, collaborate, deliver and partner at senior levels in the organization.
•  Ability to work well with people at all levels in the organization.
•  Superior analytical, evaluative and problem-solving abilities.
•  Strong persuasion and negotiation skills.
•  Flexibility and adaptability.
•  Innovative and creative thinking skills.
•  Strong persuasion and negotiation skills.
•  Open to change
•  Calm under chaos

Working Conditions:

• Is exposed to minimum disagreeable conditions in the environment.
• The jobholder has normal office facilities that include own workstation and access to a laptop.

Job Purpose:

The Showroom Sales Admin is responsible for providing administrative support to the showroom sales team and ensuring the efficient and effective operation of the showroom. This includes ensuring the showroom is always opened on time, maintaining a welcoming environment for customers, and assisting with various administrative tasks to support the sales activities.

Key Responsibilities:

• Ensure the showroom is always opened on time without failure, following the designated opening and closing procedures.
• Greet and welcome customers entering the showroom, providing exceptional customer service and addressing their inquiries or directing them to the appropriate sales representative.
• Maintain a clean and organized showroom environment, ensuring products are properly displayed and shelves are well-stocked.
• Assist customers in identifying their needs and provide product information, specifications, and pricing details as required.
• Process customer orders and sales transactions accurately and efficiently, utilizing the designated sales and inventory management systems.a
• Coordinate with the sales team to schedule and confirm appointments, ensuring the availability of sales representatives to attend to customers’ needs.
• Prepare and maintain sales-related documents and records, including customer profiles, sales contracts, and invoices.
• Collaborate with the marketing team to ensure the showroom is updated with the latest promotional materials, product catalogues, and marketing collateral.
• Monitor showroom inventory levels and communicate restocking needs to the inventory management team.
• Assist in managing showroom displays and arranging products to optimize visual appeal and customer engagement.
• Support the sales team with administrative tasks, including data entry, report generation, and sales performance tracking.
• Handle customer complaints and concerns in a professional and timely manner, escalating issues to the appropriate personnel when necessary.
• Stay up to date with product knowledge, industry trends, and competitor offerings to provide accurate information to customers.

Requirements:

•  Diploma or Degree in business administration or a related field
•  Proven experience in a customer-facing role, preferably in a showroom or retail environment.
•  Excellent interpersonal and communication skills, with the ability to engage and build rapport with customers.
•  Strong organizational skills and attention to detail.
•  Proficiency in using computer systems and software, including point-ofsale (POS) systems and Microsoft Office suite.
•  Ability to work independently as well as collaborate effectively with the sales team.
•  Flexibility to work on weekends or extended hours as required.
•  Customer-focused mindset with a commitment to providing exceptional service.
•  Knowledge of products and materials in the industry is advantageous.

Job purpose

This main purpose of this role is to drive sales in the assigned region in line the sales targets in order to contribute to business growth.

Key responsibilities

• Actively pursue, convert and close projects across all the company’s product lines in line with set sales targets.
• Receive and provide product information to walk in clients in the showroom for assigned region as applicable.
• Identify and understand clients’ construction needs in collaboration with the FTS team in order to generate responsive quotations to clients.
• Negotiate product pricing with potential clients in line the company’s pricing policies.
• Prepare quotations for potential clients in line with clients’ construction requirements.
• Make regular follow up calls to clients on generated quotations in order to close the sale.
• Follow up with finance team for confirmation of clients’ payment and invoicing support.
• Coordinate the dispatch of clients’ goods in collaboration with the dispatch team in order to ensure timely delivery.
• Make regular field visits in the assigned region in order to identify potential business opportunities.
• Make after sales follow calls with clients in the branch in order to establish the clients’ satisfaction levels with company products and services.
• Develop and maintain lasting business relationships with clients in the assigned region to ensure sustainable pipeline of business.
• Create and maintain an up-to-date database of consultants and fundis in order to ensure a sustainable pipelineof potential clients.
• Receive and resolve customer complaints to ensure timely closure.
• Conduct market intelligence activities in order to obtain data on the market and competitors for use inmanagement decision making.
• Prepare daily sales reports and weekly pipeline reports in a timely manner and in line with requirements.
• Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.

Working relationships

Internal Relationships:

The Sales Representative is:

• Directly accountable to the Sales Manager for assigned region.
• Required to work with Finance and Operations department.

External Relationships:

1. Clients
2. Consultants
3. Fundis
4. Contactors

Knowledge, experience and qualifications required

• Bachelor’s Degree in Commerce, Business Management, Marketing, Strategic Management or any other related fields.
• Minimum 3 years’ experience in sales, marketing or business development.
• Valid driving license class B, C, E, F, & G.
• Experience in the construction industry would be highly desirable.

Job purpose
The overall purpose of this job is to drive sales in the assigned region in line the commercial strategy to contribute to business growth.

Knowledge, experience, and qualifications required

• Bachelor’s degree in commerce, Business Management, Marketing, Strategic Management, or any other related fields.
• Minimum 8 years’ experience in sales, marketing, or business development with 3 years at supervisory level.
• Experience in the construction industry would be highly desirable.

Competencies
Technical competencies

• Proven experience in sales and/or marketing and managing relationships with key customers.
• Commercial awareness and business acumen
• Ability to win deals and create a culture of vibrancy and success amongst team members.
• Strong understanding of the construction industry.
• Proven track record of building long-lasting customer relationships.
• A passion to turn set targets into results.