Sales Administrator

We are seeking a highly organized and detail-oriented Sales Administrator to support our sales team and ensure the smooth execution of day-to-day operations. The ideal candidate will be responsible for managing sales orders, maintaining customer records, coordinating between departments, and assisting in the preparation of sales reports and documentation. The Sales Administrator plays a crucial role in providing administrative support that enables the sales team to meet their targets and deliver outstanding service to our customers.

Key Responsibilities:

• Order Processing: Manage and process sales orders, ensuring accuracy and timely fulfillment.
• Customer Support: Respond to customer inquiries via phone and email, providing excellent service and resolving issues promptly.
• Data Entry & Record Keeping: Maintain up-to-date customer and sales data in the CRM system, ensuring all information is accurate and accessible.
• Sales Reporting: Assist in the preparation of regular sales reports, tracking sales performance and providing insights to the sales team and management.
• Sales Team Support: Provide administrative assistance to the sales team, including scheduling meetings, preparing sales documents, and handling correspondence.
• Inventory Management: Coordinate with the logistics or warehouse team to ensure inventory levels are sufficient to meet customer demands.
• Contract & Quote Management: Prepare quotes, contracts, and invoices in coordination with the sales team, ensuring compliance with company pricing policies.
• Database Management: Update and maintain accurate customer and lead databases.
• Assist with Marketing Campaigns: Provide administrative support for sales-driven marketing activities, including organizing promotional materials and events.
• Continuous Improvement: Contribute to process improvements and help streamline sales administration processes.

Required Qualifications:

• Education: Diploma or degree in Business Administration, Marketing, Customer Service, or a related field.
• Proven experience in sales administration or a similar administrative role.
• Strong proficiency in MS Office Suite (Excel, Word, PowerPoint) and familiarity with CRM systems.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills with the ability to multitask.
• Attention to detail and problem-solving abilities.
• Ability to work independently as well as part of a team.
• Knowledge of the industry and sales processes is a plus.
• Experience with data entry and managing databases.
• Ability to maintain a high level of confidentiality.
• Strong customer service skills.
• Familiarity with invoicing and order processing systems.