Securex Agencies Careers

Job Summary

We are seeking to recruit an Assistant Security & Research Analyst who will be in charge of the systematic collection of valuable and relevant information related to the evolution of the day-to-day security threat situation (security events and incidents) throughout the country.

Duties and Responsibilities

• Responsible for the analysis of the data and its presentation to provide an up-to-date security threat situation picture in order for them to assess and take decisions as necessary
• Address security information requirements by applying agreed approaches and methodologies in security information analysis consistent with the client’s security information management policies, guidelines and procedures.
• Conduct research on security threats and risks in countries of the client’s operations in Eastern Africa.
• Generation of daily, weekly and monthly security updates and incident reports of the client’s operations in Eastern Africa.
• Monitor security incidents, situation reports, media and other sources to support security information analysis.
• Assist in Evaluating acquired information ensuring relevance, reliability and accuracy that contributes to comprehensive security information analysis.
• Assist in Maintaining collaboration within and outside the client’s premises for effective information sharing on security analytical papers, security situation, threats, risk analysis and trends contributing to information sharing cohesion.
• Assist the Regional Security Analyst with the development and maintenance of information source/resource lists.
• Monitors upcoming events in the short-term, medium-term and long-term perspectives, highlighting events which may have impact on the security situation in countries of the region.
• Contribute to and/or prepare accurate and timely security updates, security analysis reports, statistics and trends analysis for supervisor’s review.

Minimum Requirements and Competencies

• A bachelor’s degree in criminology, information technology, or a related field is often preferred.
• Professional career record in information and intelligence; acquiring security related information from recognized sources, with a proven capability of producing threat and risk assessments based on information received and processed;
• Minimum of 2 years within a security sector
• Fully IT-literate in Word and Excel;
• Excellent knowledge in first aid, to be proven through relevant certificates;

Job Summary

Securex Agencies (K) Limited is seeking to recruit a new member into the Technical Team. The Management Trainee will be responsible for providing administrative support to the service aspect of the technical team by ensuring closure of all technical issues raised by the client. The incumbent will liaise with client to schedule jobs while coordinating with various departments at the back office to complete assignments.

MAIN RESPONSIBILITIES

• Assist in daily scheduling of technicians for the daily service planned.
• Assist in scheduling of quarterly services for clients with annual maintenance contracts.
• Help in coordinating resources within the technical team.
• Work closely with sales and the warehouse department to ensure all equipment is available
• Administer sales orders and picking slips as well as billing
• Support in following up on new leads and referrals resulting from field activity and inquiries assigned Identify sales prospects and contact these and other accounts as assigned.
• Ensure that all customer complaints are satisfactorily recorded, managed, and resolved within twenty -four (24) hours. Follow up on all service contracts with the clients. Updating client database in liaison with the tracking desk.
• Assist in management of all operational and client requirements in liaison with the relevant departments
• Ensure that customer satisfaction surveys and recommend action plans to improve on the weak areas.
• Compiling the assigned incidents on the Daily Service Schedules per zone.
• Prepare client and internal reports on schedule whether daily, weekly, or monthly and upon request.
• Maintain and observe the prescribed department SOP in carrying out day to day activities.
• Follow up with the technical department on job completion and commissioning to clients.

KEY COMPETENCIES AND QUALIFIACTIONS

• Bachelor Degree in Administration or Project Management
• 1 Years’ of relevant experience as an administrator or coordinator
• Strong analytical skills and keenness to details
• Possess a solid customer service attitude
• Excellent communication skills both verbal and written
• Ability to work in a fast-paced environment
• Ability to work and effectively communicate with senior-level business partners

Job Summary

We are seeking to recruit a Senior Sales Advisor who will be responsible for all sales activities in assigned accounts and Nairobi region.

Duties and
Responsibilities

• Execute on Securex’s regional expansion strategy.
• Maintaining relationships with engineers, contractors MEPs to open the door for projects in the Nairobi region.
• Responsible for driving growth in Nairobi area and Focus on regional growth by expanding sales in the regions.
• To source for new guarding and electronic systems clients as per the monthly targets.
• Performs sales activities on major accounts and negotiates sales price and discounts in consultation with Head of the department.
• Maintaining relationships with clients by providing support, information, and guidance and also managing new client accounts. 
• Build and maintain relationships with people; our teams, customers and other stakeholders.
• Develop go to market plans and lead execution of market entry initiatives.
• Present and sell company products and services to current and potential clients.
• Manage quality and consistency of product and service delivery and Maintenance of Company Image.

Minimum
Requirements and Competencies

• A university degree in Sales and marketing or business studies is preferred
• Must have (5) years of continuous work experience in the relevant field.
• Presentable with good communication skills
• Able to persuade and close sales
• Problem-solving and analytical skills to interpret sales performance and market trend Information.
• Self-Motivated and experience in developing pipeline.
• Excellent oral and written communication skills, plus a good working knowledge of Microsoft Office

Job Summary

• The Technical Manager will be responsible for overseeing projects, managing teams, and aligning technical initiatives with our business. He/She will work collaboratively with clients and various stakeholders within the company to ensure service delivery in an efficient and timely manner.

Duties and Responsibilities

• Plan, organize and manage all technical projects and ensure successful completion within the budgeted profit margins and set timelines.
• Identify opportunities for process improvement and innovation, fostering a culture of continuous learning within the team.
• Utilize deep technical knowledge to make informed decisions, provide guidance, and solve complex technical challenges.
• Collaborate with cross-functional teams to align technical strategies with overall business goals.
• Ensure technological innovation strategies and processes are in place to meet business objectives and needs in terms of price, service quality and delivery target.
• Ensure quality service delivery to the existing client base to generate more revenue and increase customer satisfaction.
• Monitor system for repeat visit for same problems and addressing the same with the supervisor for permanent solution.
• Develop and implement strategies on increasing revenues.
• Support the sales team through constantly identifying opportunities for new value creation technological products.
• Monitor and generate report for the manager for non-confirming installation for further action and ensuring installations are trouble free.
• Manage resources efficiently, including hardware, software, and personnel, to maximize productivity.
• Timely report generation and submission to respective clients
• Communicate effectively with both technical and non-technical stakeholders, presenting project updates and proposals clearly.
• Stay current with industry trends and technological advancements to drive strategic technical decisions.

Minimum Requirements and Competencies

• Bachelor's or Master's degree in a relevant technical field is required.
• A minimum of eight years in the technical field with the ability to align technical initiatives with business goals.
• Proven leadership experience, with excellent organizational and interpersonal skills.
• Well-rounded knowledge in the security industry with excellent customer service.
• Proficiency in project management methodologies and tools.
• Exceptional communication skills for conveying technical concepts to diverse audiences

Job Summary

We are looking for a responsible Quality Health & Safety, Environment Assistant to facilitate compliance with (OSH) guidelines all applicable environmental, health and safety regulations.

Duties and Responsibilities

• Support the development of OSH policies and programs
• Advise and instruct on various safety-related topics (noise levels, use of machinery etc.
• Conduct risk assessment and enforce preventative measures
• Review existing policies and measures and update according to legislation
• Initiate and organize OSH training of employees and executives
• Inspect premises and the work of personnel to identify issues or non-conformity (e.g. not using protective equipment)
• Conducts regular internal audits and close on all non-conformities
• Adheres and updated departmental budgets regularly
• Ensure documentation update of all operational practices and making necessary changes where necessary Record and investigate incidents to determine causes and handle worker’s compensation claims
• Liaising with relevant authorities to keep up to date and ensuring compliance with current health and safety legislation
• Coordinates and conducts health and safety meetings and training courses for all employees
• Ensures the company compliance with all legal statutory requirements
• Ensures accountability of all Fixed Assets in the company through audits to account for all equipment on a bi-weekly basis via physical spot check audits
• Advises the management on all risks prone to the organisation and mitigations measures

Minimum Requirements and Competencies

• Degree in Occupational Safety and Health
• A minimum of 3 years of proven practical experience field in OSH
• Proven Computer skills
• Should demonstrate knowledge and ability in conducting OSH Audits.

Job Summary

We are seeking to recruit a Security Information Analyst who will be in charge of the systematic collection of valuable and relevant information related to the evolution of the day-to-day security threat situation (security events and incidents) throughout the country.

Duties and Responsibilities

• Responsible for the analysis of the data and its presentation to provide an up-to-date security threat situation picture in order for them to assess and take decisions as necessary
• Address security information requirements by applying agreed approaches and methodologies in security information analysis consistent with UN security information management policies, guidelines and procedures.
• Conduct research on security threats and risks in countries of UN operations in Eastern Africa.
• Monitor security incidents, situation reports, media and other sources to support security information analysis.
• Evaluate acquired information ensuring relevance, reliability and accuracy that contributes to comprehensive security information analysis.
• Maintain collaboration within and outside UN for effective information sharing on security analytical papers, security situation, threats, risk analysis and trends contributing to information sharing cohesion.
• Assist the Regional Security Analyst with the development and maintenance of information source/resource lists.
• Monitors upcoming events in the short-term, medium-term and long-term perspectives, highlighting events which may have impact on the security situation in countries of the region.
• Contribute to and/or prepare accurate and timely security updates, security analysis reports, statistics and trends analysis for supervisor’s review.

Minimum Requirements and Competencies

• Thorough knowledge of the region and country’s security environment with recent experience in Kenya and/or the Horn of Africa;
• Professional career record in information and intelligence; acquiring security related information from recognized sources, with a proven capability of producing threat and risk assessments based on information received and processed;
• Minimum of 5 years within an intelligence, military or police institution.
• Proven knowledge of radio equipment and radio operational procedures;
• Fully IT-literate in Word and Excel;
• Excellent knowledge in first aid, to be proven through relevant certificates;

Job Summary

Securex Agencies (K) Limited is seeking to recruit a new member in our dynamic Team. The Controllers will be responsible for ensuring 24/7 focal point for all security coordination and communication as directed by the Security Specialist and Security Focal Points.

Duties and Responsibilities

•  Acts as the 24/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal Points
•  Operates as the 24/7 single point of contact (POC) for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidents
•  Serves as command and control node for routine and emergency situations by maintaining communications with the security guard force personnel, the security site supervisor/manager and the Security Specialist/Security Focal Points
•  Operates all emergency communications equipment to include UHF/VHF/HF radios, satellite phones, landlines, vehicle tracking system and cell phones
•  Frequent, proactive monitoring and tracking all client’s and vendor vehicles on mission using the ‘Track 24’ platform in tandem with radio/cell-phone checks with the drivers
•  Monitors the CCTV system for the country Office and acts as initiator for shelter in place and lock down protocols
•  Conduct daily checks to ensure that all client’s security monitoring , tracking and operating systems are functional and reports any faults to the client’s Security Specialist
•  Maintains an updated list of point of contact numbers and residence locations for all international and national Client’s residential Staff/Consultants and VMs
•  Providing customers with the organization’s service and product information.
•  Completing call notes and call reports as necessary and updating them.
•  Obtaining and evaluating all relevant data to handle complaints and inquiries.
•  Recording details of comments, inquiries, complaints, and actions taken.
•  Give feedback to the client on complaint
•  Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met.
•  Update all monthly reports and share with the head of the department on monthly basis as per the deadlines issued.

Minimum Requirements and Competencies

•  Bachelor’s degree in information Technology, Security Management, or a Business related field
•  Diploma/Certificate in any Customer Service course
•  Minimum of 3 years’ experience working in busy Call Centre within a commercial business setting.
•  Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications

Job Summary

• Securex Agencies (K) Limited is seeking to recruit a new member into the Tracking Team. The Technical Administrator will be responsible for providing administrative support to the service aspect of the tracking team by ensuring closure of all technical issues raised by the client. The incumbent will liaise with client to schedule jobs while coordinating with various departments at the back office to complete assignments.

MAIN RESPONSIBILITIES

• Daily scheduling of technicians for the daily service planned.
• Scheduling of quarterly services for clients with annual maintenance contracts.
• Follow up on new leads and referrals resulting from field activity and inquiries assigned Identify sales prospects and contact these and other accounts as assigned.
• To ensure that all customer complaints are satisfactorily recorded, managed, and resolved within twenty -four (24) hours. Follow up on all service contracts with the clients. Updating client database in liaison with the tracking desk.
• Work closely with Tender Team to close sales in the allocated accounts Understand and appropriately use the company pricing system and policies during sales processing.
• Management of all operational and client requirements in liaison with the relevant departments. Conducting systems training for clients. Carry out customer satisfaction surveys and recommend action plans to improve on the weak areas.
• Compiling the assigned incidents on the Daily Service Schedules per zone.
• Closing of any received quotation approvals from clients and raising picking slips accordingly
• Prepare client and internal reports on schedule whether daily, weekly, or monthly and upon request.
• Maintain and observe the prescribed department SOP in carrying out day to day activities.
• Carrying out regular client visits and responding to client queries through walk-ins, on calls and email ls and timely submission of reports as per the agreed schedules.
• Follow up with the technical department on job completion and commissioning to clients.

KEY COMPETENCIES AND QUALIFIACTIONS

• Bachelor Degree in Administration or Technical Management
• 3 Years’ of relevant experience
• Strong analytical skills and keenness to details
• Possess a solid customer service attitude
• Excellent communication skills both verbal and written
• Ability to work in a fast-paced environment
• Ability to work and effectively communicate with senior-level business partners

Job Summary

Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent who will be responsible for offering topnotch support to our valued Customers with empathy and efficiency. The candidate should be customer-obsessed, proactive and solution-oriented.

Duties and Responsibilities

• Handle Customer engagements via various platforms
• Provide accurate and timely information while ensuring exceptional customer service.
• Troubleshoot and resolve Customer issues, aiming for first-time resolution.
• Collaborate with other internal departments to ensure Customer satisfaction.

Minimum Requirements and Competencies

• At least 2 years’ experience working in a busy Customer-centric position.
• Degree in business administration or related field.
• Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications.
• Customer-obsession in terms of being empathetic, proactive, problem-solving.
• Excellent written and verbal communication skills.