Management Trainee - Technical Administrator

Job Summary

Securex Agencies (K) Limited is seeking to recruit a new member into the Technical Team. The Management Trainee will be responsible for providing administrative support to the service aspect of the technical team by ensuring closure of all technical issues raised by the client. The incumbent will liaise with client to schedule jobs while coordinating with various departments at the back office to complete assignments.

MAIN RESPONSIBILITIES

• Assist in daily scheduling of technicians for the daily service planned.
• Assist in scheduling of quarterly services for clients with annual maintenance contracts.
• Help in coordinating resources within the technical team.
• Work closely with sales and the warehouse department to ensure all equipment is available
• Administer sales orders and picking slips as well as billing
• Support in following up on new leads and referrals resulting from field activity and inquiries assigned Identify sales prospects and contact these and other accounts as assigned.
• Ensure that all customer complaints are satisfactorily recorded, managed, and resolved within twenty -four (24) hours. Follow up on all service contracts with the clients. Updating client database in liaison with the tracking desk.
• Assist in management of all operational and client requirements in liaison with the relevant departments
• Ensure that customer satisfaction surveys and recommend action plans to improve on the weak areas.
• Compiling the assigned incidents on the Daily Service Schedules per zone.
• Prepare client and internal reports on schedule whether daily, weekly, or monthly and upon request.
• Maintain and observe the prescribed department SOP in carrying out day to day activities.
• Follow up with the technical department on job completion and commissioning to clients.

KEY COMPETENCIES AND QUALIFIACTIONS

• Bachelor Degree in Administration or Project Management
• 1 Years’ of relevant experience as an administrator or coordinator
• Strong analytical skills and keenness to details
• Possess a solid customer service attitude
• Excellent communication skills both verbal and written
• Ability to work in a fast-paced environment
• Ability to work and effectively communicate with senior-level business partners