Old Mutual Careers

Job Description

• To assess, price and determine terms for risks presented within set standards of service in a manner to ensure quality selection of risks and timely service.
• Raise premium debits, credits in a timely manner within the TATs
• Determine acceptability of risks, monitor and review terms of accounts assigned
• Raise premium debits and credits for work allocated within TAT  
• Capture insured, risk, and premium data correctly in the system
• Prepare and follow up renewal notices to ensure retention.
• Requisition for premium refund to facilitate issue of cheque
• Ensure that premiums are paid in respect of accounts managed
• Maintain effective business relationships to ensure effective delivery of service
• Maintain service standards to ensure high quality customer service is delivered.

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Education

• BA: Insurance And Risk Management

JOB SUMMARY 

Delivery of the budget for both Grow Corporate Life Business Sales through brokers, independent agents, tied agents and direct sales. 

KEY TASKS AND RESPONSIBILITIES  

• DELIVERY OF BUDGET – Ensure the set budget for Group Life, Group Credit Life, Group Last Expense and Group Critical Illness is realized for year. 
• MARKET INTELLIGENCE – Obtain market information in respect of Corporate business and ensure the information is used for product improvement so that our product offering remain relevant and continue to meet customer expectations 
• PROPOSALS FOLLOW UP:
• Ensure proposals are delivered within the agreed timelines. 
• Follow up competitiveness of proposals sent out.   
• Driving business and ensuring sustained growth, focusing on achieving/ surpassing sales targets. 
• Expanding business reach and proactively creating new sales leads/ opportunities. 
• Constantly interacting with prospects and maintaining cordial business relationship with key clients. 
• Expanding channel business by sourcing new partners as well as maintaining efficient business relationships with existing partners to enhance growth of business operations. 
• Handling high value sales, addressing minor details and identifying areas of improvements in customer service. 
• Undertaking business case assessment to enhance channel sale relations, as well as assessing and evaluating new products. 
• Managing an efficient sales cycle (sales pipeline) and value based service  cycle through use of CRM to drive the following business goals: -
• Identify Target customer 
• Meeting to determine needs 
• Client acquisition   
• Account Service Plan – client/intermediary visits, policy documentation, credit control, claims management, SLA’s etc. 
• Ensure that proper management of accurate, quality and timely business reports. 
• Monitor competitor activity and advise the business on opportunities/threats that are presented by such activities. 

SKILLS AND COMPETENCIES  

• Decision Making, 
• Initiating Action, 
• Business Development, Key Accounts Management, Contractual Evaluation & Negotiation 
• Setting Strategies/ Sales Target, Clientele Development, Sales Management 
• Coordination, Competitor Analysis 
• Product Management, Customer Care 
• Vendor Management 
• Communication & Interpersonal, Leadership, Analytical Thinking Skills 

 KNOWLEDGE & EXPERIENCE  

• Technical Knowledge, 
• At least 3 years’ experience 

 QUALIFICATIONS  

• Bachelor degree Marketing, Commerce or Business Administration 
• Sales experience 
• Employee Benefits training and experience will be an added advantage 

KEY RESULT AREAS & PERFORMANCE INDICATORS  

• Meeting set revenue targets measured periodically 
• Timely delivery of proposals and quotations 
• The amounts of new revenue placed through targeted distribution channel partners. 
• Debtor days for Distribution Channel partners 
• Expense controls for Profitability of accounts placed 
• The number of suggested new solutions to clients and distribution channel partners 
• Timely periodical reports to seniors

Job Description

• Assist in the implementation of the company’s reinsurance program, based on the overall company’s objectives, philosophy, underwriting and claims strategy and assist in management of the expectations of all reinsurance stakeholders through qualitative and timely provision of services to stakeholders.
• Reviews risk submissions from clients, agents, and referrals, and underwrites insurance requests within guidelines of the underwriting manual and authority limits. Applies underwriting and risk-selection techniques to determine acceptability of new and renewal insurance risks.

Responsibilities

Underwriting Insurance Cases

• Review new business and renewal proposals to ensure acceptability and completeness of underwriting and rating information, providing price quotations for underwriters and referring unusual or complex cases to senior colleagues.

Underwriting Automation

• Carry out allocated research and analysis to support the development, validation, and improvement of automated underwriting processes and systems.

Organizational Risk Management

• Gather, monitor, and analyze risk data and recommend further investigation. Involves using established risk management models, systems, and protocols and working under direction.

Regulatory and Compliance Management

• Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements.

External Communications

• Use the external communications system to access and supply specific information.

Recommendations

• Provide information and clarification on existing procedures, processes, and precedents.

Document Preparation

• Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

• Action Planning, Computer Literacy, Data Compilation, Data Controls, Default Risk, Insurance Product Management, Insurance Sales, Large Group Presentations, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Risk Based Pricing, Risk Management, Underwriting Management

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Ensures Accountability
• Instills Trust
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns

Education

• Bachelor Commerce: Insurance

JOB PURPOSE

The Reporting Accountant – Life, plays a critical role in ensuring the accuracy, compliance, and timeliness of financial reporting for the Life business. This role involves preparing financial statements, managing regulatory submissions, reconciling accounts, and supporting financial planning and forecasting. Additionally, the role ensures adherence to internal controls, facilitates audits, and collaborates with key stakeholders to maintain financial integrity.

KEY RESPONSIBILITIES

Financial Reporting & Compliance:

• Prepare accurate and timely financial reports (monthly, quarterly, and annual) in line with regulatory requirements and internal policies.
• Ensure timely preparation of audited financial statements, finance board papers, and key reporting packs, including consolidation packs, HFM submissions, and segment reports.
• Maintain compliance with IFRS standards, including IFRS 9, IFRS 16, and IFRS 17.
• Ensure timely preparation and submission of regulatory returns (monthly, quarterly, and annually) to the Insurance Regulatory Authority (IRA).
• Support external and internal audits by managing deliverables, reconciling schedules, and ensuring audit findings are addressed within required timelines.

Reinsurance Accounting:

• Liaise with underwriting and finance teams to ensure accurate recording and reconciliation of reinsurance transactions in the general ledger.
• Ensure timely submissions of quarterly reinsurance accounts and prompt payment to reinsurers.
• Prepare annual profit commission statements and ensure proper recognition in financial records.
• Monitor and track cash call collections and adherence to reinsurance credit control policies.

Financial Planning & Analysis:

• Support business planning, budgeting, and forecasting by providing accurate expense data and financial insights.
• Assist in monitoring and controlling expenditures by reviewing requisitions and ensuring budget adherence.
• Reconcile investment portfolios against asset managers’ and custodians’ records and ensure accurate investment income postings.

Month-End Close & General Ledger Management:

• Oversee month-end closure activities, ensuring adherence to reporting timelines.
• Perform reconciliations of general ledger accounts, including investment-related accounts, premium receipts, and asset records.
• Ensure revenue recognition is timely and accurate by reconciling premium receipts with source systems.

System Implementation & Internal Controls:

• Support implementation and testing of financial systems to enhance reporting efficiency.
• Maintain and update the fixed asset register, ensuring proper accounting for acquisitions, disposals, and transfers.
• Ensure adherence to internal financial controls and best practices in accounting processes.

Other Duties:

• Facilitate IRA licensing applications and approvals for new managers and directors.
• Undertake any additional responsibilities as assigned by management.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Finance, Accounting, or a related field.
• CPA(K), ACCA, or an equivalent professional qualification.
• Minimum of 3 years’ relevant experience in financial reporting or accounting.
• Strong knowledge of life insurance products and industry regulations (e.g., Kenyan Insurance Act).
• Proficiency in ERP systems and accounting software (e.g., Thought Express, Microsoft Dynamics AX).
• Experience with IFRS standards (IFRS 17, IFRS 9, IFRS 16).

KEY SKILLS & COMPETENCIES

• Financial Analysis & Reporting: Strong ability to analyze financial data and produce clear reports.
• Attention to Detail: Ensures accuracy in financial reporting and reconciliations.
• Time Management: Ability to work under pressure and meet tight deadlines.
• Problem-Solving: Strong analytical skills to identify and resolve accounting discrepancies.
• Integrity & Reliability: Upholds the highest ethical standards in financial reporting.
• Collaboration & Communication: Works effectively with cross-functional teams and presents financial insights clearly.
• Adaptability: Ability to adjust to evolving regulatory requirements and business needs.

Job Description

• The Old Mutual Group have an exciting opportunity for an IPMI Regional Account Manager. In this role you’ll Lead regional relationships and drive targeted revenue growth across a multi segment IPMI Portfolio, with a primary focus on new Individual, SME, and corporate lines of business. You will be responsible for driving the right sales behaviors, enhancing sales capabilities, and aligning regional strategies with a global objective.
• This role requires a strategic mindset, strong leadership skills and a deep understanding of the Kenyan market as well as the International Private Medical Insurance (IPMI). The successful candidate will also be ready to travel both within Kenya and UK.
• Manage the development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support/credit approval.

Responsibilities
Operations Management

• Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).

Business Planning

• Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Retail Service Operations

• Supervise a team providing administrative and service operations support and have deep expertise in the service operations provided by that team.

Work Scheduling and Allocation

• Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

Improvement/Innovation

• Identify shortcomings and suggest improvements to existing processes, systems, and procedures, then deliver a plan for a small element of a change management program with guidance from a project/program manager.

Policy Development and Implementation

• Help develop procedures for an area of the organization and monitor their implementation.

Recommendations

• Advise others on how to design new processes and systems that meet professional standards.

Internal Communications

• Execute a communications plan within established internal communication systems and procedures.

Organizational Risk Management

• Ensure the organization is not exposed to undue risks by using risk management systems to achieve specific goals within a designated area of the business.

Budgeting

• Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.

Organizational Capability Building

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Skills

• Action Planning, Agile Project Management, Change Management, Executing Plans, Large Group Presentations, Legal Practices, Occupational Safety and Health, Oral Communications, Policies & Procedures, Project Delivery Management, Safety Management, Servant Leadership

Competencies

• Builds Effective Teams
• Communicates Effectively
• Customer Focus
• Directs Work
• Drives Engagement
• Drives Results
• Ensures Accountability
• Financial Acumen

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent  (Required)
   

Job Description

The Old Mutual Group have an exciting opportunity for a Relationship Executive.

The Relationship Executive is responsible for providing professional guidance on policy matters, ensuring comfort and assistance of clients/intermediaries, and communicating with clients and brokers on a timely basis for relevant concerns.

• End to end proactive management of Intermediaries and customer relationships for assigned portfolio of schemes.
• Ensure superior customer experience is always provided to intermediaries/clients while working closely with other departments.
• Track and report on delivery of OM Customer Service Charter to meet the NPS and NES targets.
• Contribute to the profitable growth of the portfolio based on set annual targets through profitable retention of existing business
• Responsible for obtaining and providing correct market intelligence on renewal/Tender business to ensure it is correctly/competitively priced.
• Proactively manage and reduce all costs including cost controls for adverse performing schemes.
• Support on excess, undertakings, and premium collection. Adhere to all the processes, procedures and controls set parameters.
• Train and increase uptake of all automation initiatives by clients/intermediaries and having gained comprehensive understanding of the same.
• Demonstrate teamwork/spirit and continued personal development. Any other duties that may be assigned by the management.

Job Description

The Old Mutual Group have an exciting opportunity for an IPMI Client Relationship Account Manager. In this role you’ll drive the retention of a multi segment book of business through an assigned portfolio of Intermediaries and Group Secretaries, building relationships, retaining business, and helping to drive portfolio growth. If you have strong relationship skills within a sales/account management setting as well as the drive to achieve great results, we’d love to hear from you.

Key Deliverables:

• Manage renewals ensuring SME groups are contacted before renewal, identifying opportunities to cross-sell/upsell and providing all information to ensure retention.
• Portfolio management and intermediary relationship management: Encourage further growth of broker book.
• Keep abreast of developments to team processes, international products, protocols, and competitor information and ensure the relevant information is cascaded throughout the broker channel and their feedback is shared with the appropriate departments to drive product and service developments.
• Collaborate pro-actively with internal teams, including Marketing, Global Client Services, Commercial and Underwriting etc. to ensure that the customer journey is streamlined, and we act as “one business”.
• Contribute to the preparation of the team’s monthly report by recording latest wins, conversion rates, status of outstanding quotes and progress against target and regional insights and opportunity recognition through Salesforce.
• Keep abreast of developments to both international product offerings (e.g. benefit revisions, rule changes) and new protocols (e.g. eligibility).

Job Description

The customer service officer attracts, maintains and retains customers through provision of quality after sales service. He/ she grows our wallet share of existing customer through cross-selling. The job holder is responsible acts as the first point of contact with clients at the branch, manage walk in clients, and give support, answering customer queries and offering guidance.

KEY MEASURABLE GOALS

• Account Opening and Account Closures
• Ad hoc Statement request processing
• Cheque books – orders and return
• ATM Cards – Applications and Issuance, usage demos and replacements,
• Receipt of standing instructions
• Applications for drafts, remittances and transfers.
• Assist customers in applying for all the counter services
• Enquiries and complaints resolution
• Queue management
• General banking hall management
• Cleanliness and tidiness of banking hall and ATM areas
• Merchandise, stationery and notices display

KEY RESPONSIBILITIES

• Achievement of branch sales targets and efficiency in service delivery
• Good customer-bank Relationship
• Management of attrition
• Individual productivity on attainment of sales and service targets
• Number of Referrals and targeted accounts converted
• Growth in deposits
• Customer satisfaction
• Compliance with the bank’s operation requirements
• Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Obtain, verify and maintain proper identification of customers wishing to open accounts or make transactions whether directly or through proxy.
• Adhere to all the due diligence measures when establishing customer relationships as enshrined in the Bank's AML, KYC & CFT policies, procedures and guidelines

Job Description

• Enforce underwriting controls including on-boarding, certificates, booking of business, and documentation.
• Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
• Ensure profitability of the department through quality control and on-boarding
• Quality documentation timely turn around - TAT and
• Excellent customer service and retention support.

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.