Mogo Kenya Careers

What you will do:

• Booking of motorbikes in the inventory.
• Sales of new & used motorcycles and threewheelers for potential customers
• Execution of loan issuance process to potential customers
• Facilitation of proper documentation per sale.
• Assistance with administrative tasks (inspections, price updates etc) when needed
•  Manage incoming potential customers & follow-up until sale is completed.
• Ensuring that the sales process is followed as per MOGO standards
• Reaching the sales target of the branch through avenues provided.
• Any other duty that may be assigned.

What you will need:

• Diploma/Degree in related field
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Excel, Word and Powerpoint is a must)
• Strong analytical & problem-solving skills
• Ability to adapt quickly and work independently
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills

Last day to apply: 19/08/2024

What you will do:

• Send reminders on debt payment deadlines to customers using phone, email, and letters.
• Process and maintain debt collection correspondences and other documents.
• Follow the execution of contractual liabilities of customers, provide observation of customer payment deadlines and ensuring the debt is collected on time.
• Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and status.
• Give suggestions on debt collection process improvements.
• Achieve the set targets
• Any other duty assigned

What you will need:

• Diploma/Degree in Business Administration, Marketing, or related field.
• At least 2 years of relevant experience as Debt Collector/ Customer Support
• Specialist, or DC Specialist, preferably in a Financial Institution
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili

WHAT YOU WILL DO

• Designing and implementing a strategic branch loan sales plan that expands company’s customer base and ensure its strong presence. 
• Developing, implementing, and evaluating effectiveness of the current branch loan sales tactics to ensure achievement of both individual and branch targets.
• Visiting various dealerships and generating leads.
• Achieving growth and sales targets by successfully managing the branch sales team.
• Hold daily/ weekly staff meeting to come up with effective loan sales strategies, communicate performance standards and targets expectations and ensure they are met.
• Organizing activations at the branch to increase brand awareness. 
• Recruitment, training and managing direct sales representatives to help boost the branch sales. 

Risk Assessment and Management

• Ensure proper due diligence on KYC is conducted on all customer accounts to mitigate fraud. 
• Ensure all loan applications meet all the requirements of the company policies and procedures.
• Establish collaborative partnerships with other departments within the business, including Call Centre, Credit Analysis, Debt Collection and Credit
• Recruitment - participate in recruitment of branch staff.
• Performance Management - monitor and evaluate the performance of all branch staff through performance appraisals and recommend/ initiate corrective action where necessary to improve performance and attainment of set targets, as well as recommending their confirmation and training needs.
• Succession Planning - in collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch.
• Regular training of employees on product knowledge and sales tactics to ensure they are well versed. 
• Timely and effective communication of changes in company loaning rules and procedures to branch employees. 
• Handling staff indiscipline cases at the branch level and escalating the issues to HR. 
• Ensuring that branch staff are well groomed and dressed.

Customer Service

• Ensure excellent customer experience at the branch, which in return will result to referrals and repeat business. 
• Resolving customer complaints escalated within required turnaround time and to completion.
• Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.

Reports

• Prepare daily, weekly, and monthly reports, to keep abreast with targets vs actual achievement. 

WHAT YOU NEED

• University degree in Business Management, Economics, Finance or similar
• 3+ year experience in Sales and Managerial positions in finance industry
• Proven skills in building sales strategy, marketing and selling consumer products
• Work experience relating B2C sales and branch management will be considered as an advantage
• Entrepreneurial skills
• Fluent in English and Swahili
• Loyalty and integrity

WHAT YOU WILL DO

• Designing and implementing a strategic branch loan sales plan that expands company’s customer base and ensure its strong presence. 
• Developing, implementing, and evaluating effectiveness of the current branch loan sales tactics to ensure achievement of both individual and branch targets.
• Visiting various dealerships and generating leads.
• Achieving growth and sales targets by successfully managing the branch sales team.
• Hold daily/ weekly staff meeting to come up with effective loan sales strategies, communicate performance standards and targets expectations and ensure they are met.
• Organizing activations at the branch to increase brand awareness. 
• Recruitment, training and managing direct sales representatives to help boost the branch sales. 

Risk Assessment and Management

• Ensure proper due diligence on KYC is conducted on all customer accounts to mitigate fraud. 
• Ensure all loan applications meet all the requirements of the company policies and procedures.
• Establish collaborative partnerships with other departments within the business, including Call Centre, Credit Analysis, Debt Collection and Credit
• Recruitment - participate in recruitment of branch staff.
• Performance Management - monitor and evaluate the performance of all branch staff through performance appraisals and recommend/ initiate corrective action where necessary to improve performance and attainment of set targets, as well as recommending their confirmation and training needs.
• Succession Planning - in collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch.
• Regular training of employees on product knowledge and sales tactics to ensure they are well versed. 
• Timely and effective communication of changes in company loaning rules and procedures to branch employees. 
• Handling staff indiscipline cases at the branch level and escalating the issues to HR. 
• Ensuring that branch staff are well groomed and dressed.
• Customer Service
• Ensure excellent customer experience at the branch, which in return will result to referrals and repeat business. 
• Resolving customer complaints escalated within required turnaround time and to completion.
• Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
• Reports
• Prepare daily, weekly, and monthly reports, to keep abreast with targets vs actual achievement. 

WHAT YOU NEED

• University degree in Business Management, Economics, Finance or similar
• 3+ year experience in Sales and Managerial positions in finance industry
• Proven skills in building sales strategy, marketing and selling consumer products
• Work experience relating B2C sales and branch management will be considered as an advantage
• Entrepreneurial skills
• Fluent in English and Swahili
• Loyalty and integrity

WHAT YOU WILL DO

• Operating as the lead point of contact for all matters relating to Car asset financing.
• Providing pro-active, accurate, detailed, and comprehensive product presentation to clients.
• Generating new sales using potential and existing customer networks.
• Process customer loan applications, ensuring quick loan disbursements.
• Collect and process all necessary documents
• Conduct proper KYC and fraud prevention
• Maintain sound relationship with existing and potential corporation partners, consult and introduce services the company is providing.
• In case of necessity substitute other asset finance officers to provide a nonstop Car financing.
• Prepare and submit reports and performance analysis to the Branch Manager
• Any other duty assigned by the supervisor

WHAT YOU NEED

• At least 2 years of relevant experience as loan officer or customer support specialist, or sales specialist, preferably in a financial institution
• Fluent in English and Swahili
• A relevant diploma or University degree
• Excellent computer skills
• Excellent communication and collaboration skills
• Loyalty and integrity 

Last day to apply: 18/08/2024

WHAT YOU WILL DO

• Operating as the lead point of contact for all matters relating to Car asset financing.
• Providing pro-active, accurate, detailed, and comprehensive product presentation to clients.
• Generating new sales using potential and existing customer networks.
• Process customer loan applications, ensuring quick loan disbursements.
• Collect and process all necessary documents
• Conduct proper KYC and fraud prevention
• Maintain sound relationship with existing and potential corporation partners, consult and introduce services the company is providing.
• In case of necessity substitute other asset finance officers to provide a nonstop Car financing.
• Prepare and submit reports and performance analysis to the Branch Manager
• Any other duty assigned by the supervisor

WHAT YOU NEED

• At least 2 years of relevant experience as loan officer or customer support specialist, or sales specialist, preferably in a financial institution
• Fluent in English and Swahili
• A relevant diploma or University degree
• Excellent computer skills
• Excellent communication and collaboration skills
• Loyalty and integrity 

Last day to apply: 18/08/2024

What you will do:

• Transporting repossessed Bodas across all regions where Mogo Auto Ltd operates.
• Ensure Bikes moved are well arranged in the yard
• Ensure the company vehicle is well maintained
• Assist in ensuring Bikes are booked in the system
• Any other duty assigned

What you will need:

• Prior experience as driver
• Must have a valid driving license with class BCE
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Excellent computer skills
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili

WHAT YOU WILL DO:

• Answer incoming calls and respond to customer’s emails
• Enter customer information into MOGO IT system
• Organize outbound calls and customer’s emails. Generating new sales using potential and existing customer networks.
• Management and resolve customer complaints.
• Process customers documents, forms, and applications
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Any other duty assigned

WHAT YOU WILL NEED:

• Diploma/Degree in Business Administration, or related field.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Excellent computer skills.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.

• Establish and manage relationships with car dealers, existing and potential customers
• Sell Mogo products i.e Car Financing and Logbook Loans to customers and partners
• Generate sales leads using existing and potential customer network and all partners. 
• Operating as the lead point of contact for any and all matters specific to your sale leads.
• Work closely with other Mogo employees to ensure prospective customers are served in the most convenient and professional way.
• Ensure that KYC, fraud check, and credit risk procedures are followed correctly.
• Attend different events e.g Marketing & Sales Activations, Car Bazaar to create brand awareness and acquire new contacts.
• In case of necessity – substitute Branch Loan Sales Manager to provide a nonstop branch sales. 
• Any other duties that may be assigned

WHAT YOU WILL NEED:

• Diploma/ Degree in a Business-related course
• Previous experience of working with car dealerships
• Previous direct sales experience
• Knowledge of logbook or consumer loan business
• Fluent in English and Swahili
•  Loyalty and integrity

Last day to apply: 03/07/2024