Branch Manager Nairobi

WHAT YOU WILL DO

• Designing and implementing a strategic branch loan sales plan that expands company’s customer base and ensure its strong presence. 
• Developing, implementing, and evaluating effectiveness of the current branch loan sales tactics to ensure achievement of both individual and branch targets.
• Visiting various dealerships and generating leads.
• Achieving growth and sales targets by successfully managing the branch sales team.
• Hold daily/ weekly staff meeting to come up with effective loan sales strategies, communicate performance standards and targets expectations and ensure they are met.
• Organizing activations at the branch to increase brand awareness. 
• Recruitment, training and managing direct sales representatives to help boost the branch sales. 

Risk Assessment and Management

• Ensure proper due diligence on KYC is conducted on all customer accounts to mitigate fraud. 
• Ensure all loan applications meet all the requirements of the company policies and procedures.
• Establish collaborative partnerships with other departments within the business, including Call Centre, Credit Analysis, Debt Collection and Credit
• Recruitment - participate in recruitment of branch staff.
• Performance Management - monitor and evaluate the performance of all branch staff through performance appraisals and recommend/ initiate corrective action where necessary to improve performance and attainment of set targets, as well as recommending their confirmation and training needs.
• Succession Planning - in collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch.
• Regular training of employees on product knowledge and sales tactics to ensure they are well versed. 
• Timely and effective communication of changes in company loaning rules and procedures to branch employees. 
• Handling staff indiscipline cases at the branch level and escalating the issues to HR. 
• Ensuring that branch staff are well groomed and dressed.

Customer Service

• Ensure excellent customer experience at the branch, which in return will result to referrals and repeat business. 
• Resolving customer complaints escalated within required turnaround time and to completion.
• Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.

Reports

• Prepare daily, weekly, and monthly reports, to keep abreast with targets vs actual achievement. 

WHAT YOU NEED

• University degree in Business Management, Economics, Finance or similar
• 3+ year experience in Sales and Managerial positions in finance industry
• Proven skills in building sales strategy, marketing and selling consumer products
• Work experience relating B2C sales and branch management will be considered as an advantage
• Entrepreneurial skills
• Fluent in English and Swahili
• Loyalty and integrity