Fairmont Hotels & Resorts Careers

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster Executive Chef, responsibilities and essential job functions include but are not limited to the following: 

• Lead, mentor and train the culinary team in your jurisdiction.
• The ability to ensure the correct preparation and presentation of a consistent level for all food items prepared.
• Support the Cluster Executive Chef with administrative responsibilities i.e. scheduling, payroll, etc.
• Supervise all methods of food preparation and cooking methods, size of portions, garnishing and presentation of food.
• Coordinate and supervise the ordering of all food supplies and kitchen equipment; approves all products to meet quality standards; keeps cost accounts; and takes responsibility of food preparation areas.
• Train, discipline, supervise and organize all kitchen personnel on a regular basis.
• Complete and provide performance evaluations for all kitchen employees making recommendations for salary increases as warranted.
• Lead regular meetings with the kitchen staff as well as attend and participate in all required meetings.
• Supervise the maintenance and cleanliness of all food preparation equipment.
• Develop and ensure a safe working environment for people to work.
• Communicate with the Cluster Executive Chef on a regular basis the activities and result of the kitchen.

Qualifications

Your experience and skills include:

• Previous leadership experience in the culinary field required
• Diploma Certification in a Culinary discipline an asset
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Service focused personality is essential and previous leadership experience required
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Previous experience with a Union environment is an asset 

What you will be doing:

Reporting to the Sous Chef or his designate. Responsibilities and essential job functions include but are not limited to the following

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Ensure consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards
• Actively share ideas, opinions and suggestions in daily shift briefings
• Ensure all kitchen Colleagues are aware of standards and expectations
• Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
• Continually strive to improve food preparation and presentations
• Maintain proper rotation of product in all chillers to minimize wastage/spoilage
• Have full knowledge of all menu items, daily features and promotions
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage

Qualifications

Your experience and skills include:

• Previous experience in the Culinary field required
• Journeyman’s papers or international equivalent an asset
• Diploma Certification in a Culinary discipline an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team

What you will be doing:

Reporting to the Finance Manager, responsibilities and essential job functions include but are not limited to the following: 

• Assist the department in the month-end closure process preparing journals for the accounting software and ensuring reconciliation of ledgers like advances, vacations, indemnity, ticket service charges, accrued salaries, tips, AIP Ex-com, and sales Incentives periodically.
• Count and verify the daily cash deposits from the individual cashiers, deposit the same promptly, resolve any discrepancies with the service provider or bank, and possess excellent cash handling skills.
• Reconcile all cash receipts with the PMS system, and prepare the daily GC report and submission daily for approval from managers.
• Provide monetary change to personnel with hotel cash float and issue due backs to cashiers as and when required. Maintain adequate change in the GC float, ensure daily closure of cash, and ensure third-party audit periodically on the GC float.
• Prepare and maintain the over/short reports/logs by cashiers daily and forward them to the chief accountant at the month-end.
• Disburse petty expenses to the department adhering to the hotel policies and procedures.
• Participate in hotel float audits frequently along with the income auditor in the presence of the float owner and report all discrepancies to and submit the summary to the DOF and CA.
• Assist in cashier training and be available as needed to support cashiers in resolving problems related to cash handling.
• Strictly adhere to hotel guidelines for cash handling, disbursement, and cheque encashment procedures.
• Ensure that currency exchange gains/losses are posted and all foreign currencies and cheque proceeds are deposited on a timely basis.
• Professionally conduct yourself at all times to reflect the high standard of the brand.
• To perform any other duties and responsibilities assigned by the CDOF or Finance Manager.
• Must be willing to work a flexible schedule to accomplish all major responsibilities and task.

Qualifications

• Your experience and skills include:
• Previous experience is an asset
• A graduate degree in accounting or equivalent.
• Familiarity with hotel property management systems (PMS) and accounting software is an advantage.
• Strong numerical and analytical skills.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy.
• Proficiency in using accounting software and Microsoft Excel.
• Knowledge of billing and invoicing procedures.
• Ability to maintain professionalism and composure in dealing with guests and payment disputes.

Job Description

Reporting to the Director of Sales-Corporate & MICE, responsibilities and essential job functions include but are not limited to the following:

• Drive the development of a renewed luxury guest experience from hotel to conservancy.
• Directly managing the following segments; Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
• Managing relevant sales initiatives for the hotels, coordinating with the F&B marketing team.
• Participating in Revenue Management to ensure that maximum revenues/yields are achieved.
• Play a valuable role in the development of the Strategic Plan and the education of all members of the team to this direction.
• Develops, energizes and leads motivated, competent and cohesive Assistant Managers and Sales Coordinators through the implementation of approved Talent and Culture and Sales Programs.
• Entertain existing and potential clients with regularity.
• Provide guidance and direction in the development of segment action plans to achieve total revenue, RevPar Index, Colleague engagement and others).
• Provide guidance in the development of segment action plans
• Responsible for quarterly management of the Sales Incentive Program (if applicable) of the Corporate & MICE segments.
• Identify market trends and new opportunities and implement strategies to address them.
• Ensures the integrity of key account/key prospect database and monitors staff input for accuracy, thoroughness and coverage of local area.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Provides on-going direction and development support to all direct reports by ensuring appropriate sales training programs are in line with individual career objectives and by providing guidance and direction in the development of segment action plans.
• Has the responsibility for setting individual Room Revenue/Night Goals (Quota’s).
• Perform any and all other tasks as assigned.

Qualifications

• Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
• Proven experience in sales, preferably in the hospitality industry.
• Experience with key market segments – Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
• At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
• Highly energetic with demonstrated exceptional organizational and communication skills.
• Ability to build and maintain relationships with clients.
• Strong organizational and planning skills.
• Experience in City, Resort and remote destination sales
• Experience working in the International market is an asset
• Bachelors Degree and/or Hotel Management Degree is an asset
• Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
• Astute attention to detail
• Excellent communication skills, both written and verbal

Job Description

Reporting to the Sales Manager-Corporate &MICE, responsibilities and essential job functions include but are not limited to the following:

• Drive the development of a renewed luxury guest experience from hotel to conservancy.
• Active selling of the following segments; Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
• Assisting to manage the relevant sales initiatives for the hotels, coordinating with the F&B marketing team.
• Participating in Revenue Management to ensure that maximum revenues/yields are achieved.
• Play a valuable role in the achievement of the Strategic Plan and the education of all members of the team to this direction.
• Implementation of the approved Talent and Culture and Sales Programs.
• Maintain open communication with the Hotels Sales team and regional teams as required
• Entertain existing and potential clients with regularity.
• Provide assistance in the development of segment action plans to achieve fairmont.com/kenya-hotels all goals (total revenue, RevPar Index, Colleague engagement and others).
• Identify market trends and new opportunities and implement strategies to address them.
• Ensures the integrity of key account/key prospect database and monitors staff input for accuracy, thoroughness and coverage of local area.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Provides on-going  support to all Sales Coordinators by ensuring appropriate sales training programs are in line with individual career objectives and by providing guidance and direction in the development of segment action plans.
• Perform any and all other tasks as assigned.

Qualifications

• Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
• Proven experience in sales, preferably in the hospitality industry.
• Experience with key market segments – Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
• At least 3 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
• Highly energetic with demonstrated exceptional organizational and communication skills.
• Ability to build and maintain relationships with clients.
• Strong organizational and planning skills.
• Experience in City, Resort and remote destination sales
• Experience working in the International market is an asset
• Bachelors Degree and/or Hotel Management Degree is an asset
• Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
• Astute attention to detail
• Excellent communication skills, both written and verbal

Job Description

Sales Coordinator Leisure

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Sales Manager-Leisure, responsibilities and essential job functions include but are not limited to the following: 

• Build relationships with various clients for new and repeat business by conducting sales calls and site inspections. Participate in site inspections and client entertaining as requested.
• Co-ordinate, conduct and complete follow up actions on Sales Calls. Co-ordinate and complete follow up actions on property inspections. Provide the Sales Manager with required information on any of your current or new clients by maintaining a good client database.
• Negotiate with clients in order to confirm the business to contract stage. Introduce initiatives to raise awareness of the hotel.
• Track and record sales activities and account growth by using available systems and tools
• Manage day to day enquiries from clients for requests for property information, brochures, rates & offers
• To support the Sales Manager with organization of FAM trips and site inspections and Product Training,
• Communicate promotions, special offers, packages and client booking incentives externally and internally to all relevant team members.
• Assist with accurately maintaining all trade client records, files and correspondence, both electronic and hard copy files as requested in order to monitor and develop our client databases to ensure effective mailings & correct client history
• To assist in the maintenance of departmental records including sales expenditure, renewals of local memberships and subscriptions
• Maintain relationships with “local” and international tour bookers, lifestyle and concierge companies.
• Compile weekly sales reports and statistics from The Collection reservation system based on source of business, including nationality and partner production figures and booking patterns and observations
• Coordinate the supply of sales kits and all collateral & giveaways
•  To update The Collection CRM with sales activities including key customer information. Updating and maintaining the Customer Database
• To research and stay abreast of industry trends, innovations and any potential to group the business. Providing constructive and timely feedback to the operation on any guest or client feedback received; with suggestions for action
• Attend weekly Revenue Meeting to provide feedback on revenue generating initiatives
• To manage workload effectively and Completion of weekly sales reports.
• To share ideas and problems with colleagues and encourage their input to help make decisions where possible
• To undertake any other duties including operational tasks on property as and when required by Senior Management

Qualifications

Your experience and skills include:

• Previous sales or administrative experience preferred
• Computer literate in Microsoft Window applications and or relevant computer applications required 
• University/College degree in a related discipline an asset
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Job Description

Reporting to the Cluster Director of Sales, responsibilities and essential job functions include but are not limited to the following:

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance, regular sales calls, entertainment and sales trips/tradeshows in the Leisure segment
• Support goals, objectives, and philosophies of Fairmont Hotels and Resorts and Accor Hotels.
• Develop lead sources through prospecting, solicitation, referrals, trace files, and cold calls.
• Conducts site inspections with prospective and existing clients.
• Develops and implements new sales strategies, tactics and action plans for account base.
• Coordinate and financially manage sales trips, including reports or activity pertaining to the specific market.
• Maintain active membership in industry related organizations and associations pertaining to the specific market.
• Assist other sales and catering managers and refer group and catering leads and other sources of business for hotel through active solicitation of account base
• Attend Sales Meetings, office events, and hotel-sponsored functions.
• Prepare for and attends daily sales meetings, weekly sales & marketing meeting and other meetings as necessary.
• Responsible to submit weekly sales report to the Director of Sales.
• Maintain and update current account information in Opera and hard files.
• Involvement in industry Functions and/or trade shows, FAM visits and Industry Events.
• Support and perform to Fairmont Hotels and Resorts, Company Sales and Marketing Standards.
• Assist with any other duties as requested by supervisors and management.

Qualifications

• Bachelor’s degree and/or Hotel Management degree preferred.
• Minimum of 5 years’ experience in 5 star hotel sales.
• Additional experience in the hospitality industry an asset.
• Good understanding of luxury market.
• Possess or attain affiliation with leading industry Association within three years of hire/taking position.
• Ability to travel on regular basis and work flexible hours and days.
• Knowledge of Opera, Microsoft Word, Microsoft Outlook

Job Description

• Consistently offer professional, friendly and engaging service
• Monitor and control all procedures that affect the receipt, issuance, general controls and sales of food and beverage
•  Cost all food and beverage items where practical, input these costs into the point of sales system
• Preparer monthly potential F & B costs of sales
• Ensure proper storage and issuance of all food and beverage items
• Establish and maintain a cost allocation transfer system for food and beverage to the relevant departments
• Monitor food and beverage inventories, cost of sales, and internal cost controls
• Prepare all food and beverage costs on a monthly basis and recommend alternatives to improve costs.
• Other duties as assigned.

Qualifications

• Previous experience in a similar role required
• Previous point of sale system experience required
• Must be computer literate in Microsoft window applications and other related computer applications
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Diploma or degree in accounting

What you will be doing:

• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of beverage lists and promotions, menu items and preparation methods.Speaks passionately and informatively about the offerings. 
• Follow all safety and sanitation policies when handling food and beverage.
• Sets up and tear down service stations.  
• Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. 
• Provides service within Fairmont and Hotel Standards 
• Fosters a welcoming culture. 
• Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 
• Cash Handling 
• Tailors Service flow to the diner’s needs 
• Review daily reports, arrival, VIP, group following up on action items. 
• Aware of all business within hotel on a daily basis and able to guide guests accordingly. 
• Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 
• Attend to all guest requests, being constantly aware of anticipating guests needs. 
• Ensure smooth running of each table. 
• Help to ensure the smooth running of all guests requirements and needs on each table. 
• Clear away any used crockery, cutlery etc. 
• On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.

Qualifications

Your experience and skills include:

• Minimum 1 year experience in Food and Beverage preferably at a luxury property 
• An operational knowledge and proficiency in Point of Sale System an asset 
• Excellent written/verbal communication and interpersonal skills  
• Strong guest service orientation 
• Able to balance a variety of conflicting priorities while providing guest service
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.