Fairmont Hotels & Resorts Careers

Job Description

• Consistently offer professional, friendly and engaging service
• Monitor and control all procedures that affect the receipt, issuance, general controls and sales of food and beverage
•  Cost all food and beverage items where practical, input these costs into the point of sales system
• Preparer monthly potential F & B costs of sales
• Ensure proper storage and issuance of all food and beverage items
• Establish and maintain a cost allocation transfer system for food and beverage to the relevant departments
• Monitor food and beverage inventories, cost of sales, and internal cost controls
• Prepare all food and beverage costs on a monthly basis and recommend alternatives to improve costs.
• Other duties as assigned.

Qualifications

• Previous experience in a similar role required
• Previous point of sale system experience required
• Must be computer literate in Microsoft window applications and other related computer applications
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Diploma or degree in accounting

What you will be doing:

• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of beverage lists and promotions, menu items and preparation methods.Speaks passionately and informatively about the offerings. 
• Follow all safety and sanitation policies when handling food and beverage.
• Sets up and tear down service stations.  
• Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. 
• Provides service within Fairmont and Hotel Standards 
• Fosters a welcoming culture. 
• Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 
• Cash Handling 
• Tailors Service flow to the diner’s needs 
• Review daily reports, arrival, VIP, group following up on action items. 
• Aware of all business within hotel on a daily basis and able to guide guests accordingly. 
• Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 
• Attend to all guest requests, being constantly aware of anticipating guests needs. 
• Ensure smooth running of each table. 
• Help to ensure the smooth running of all guests requirements and needs on each table. 
• Clear away any used crockery, cutlery etc. 
• On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.

Qualifications

Your experience and skills include:

• Minimum 1 year experience in Food and Beverage preferably at a luxury property 
• An operational knowledge and proficiency in Point of Sale System an asset 
• Excellent written/verbal communication and interpersonal skills  
• Strong guest service orientation 
• Able to balance a variety of conflicting priorities while providing guest service
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.

Job Description

• Lead, mentor and train the Food & Beverage Operations team
• Ensure Food & Beverage relevant brand standards are maintained
• Strategize on new products and service offerings
• Create unforgettable experiences for our guests
• Manage all operational requirements of the Food & Beverage Department
• Complete all administrative and planning elements for the department such as, rostering, reporting, packages and promotions to drive revenue and increase exposure as well as stock take and ordering.
• Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget.
• Ensure standards and legal obligations are followed. These events include private and corporate functions, meetings, parties, and other events.
• Assist in developing work plans, including scheduling and ordering, and assign appropriate duties to subordinates.
• Create unforgettable experiences for our guests
• Review all Guests reviews
• Hold daily and monthly departmental meetings

Qualifications

• Similar experience in a senior leadership role.
• A passion for Food & Beverage. On trend knowledge. Beverage experience is a plus.
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Job Description

• Consistently offer professional, friendly and proactive guest service while supporting fellow heartists
• Ensure the consistency in the preparation of all food items for ala carte and/or buffet menus according to hotel recipes and standards
• Actively share ideas, opinions and suggestions in daily shift briefings
• Ensure all kitchen heartists are aware of standards and expectations
• Liaise daily with F & B Service team to keep the lines of communication in regards guest feedback is open
• Continually strive to improve food preparation and presentations
• Maintain proper rotation of product in all work areas, utensils and equipment
• Follow all HACCP regulations and policies
• Have full knowledge of all menu items, daily features and promotions

Qualifications

• Previous experience in the culinary field required
• Computer literate in Microsoft Window applications an asset
• Srong interpersonal and problem solving abilities

What you will be doing:

Reporting to the Cluster Director of Sales, responsibilities and essential job functions include but are not limited to the following: 

• Manage and build relationships with various clients for new and repeat business by conducting sales calls and site inspections. Participate in site inspections and client entertaining as requested.
• Develop and implement growth strategies and source new opportunities within the allocated sector to maximize revenues. Attend industry events to network with industry colleagues and remain informed about trends in the industry.
• Co-ordinate, conduct and complete follow up actions on Sales Calls. Co-ordinate and complete follow up actions on property inspections. Provide the Sales Manager with required information on any of your current or new clients by maintaining a good client database.
• Negotiate with clients in order to confirm the business to contract stage. Introduce initiatives to raise awareness of the hotel.
• Track and record sales activities and account growth by using available systems and tools
• Manage day to day enquiries from clients for requests for property information, brochures, rates & offers
• To support the Sales Manager with organization of FAM trips and site inspections and Product Training,
• Communicate promotions, special offers, packages and client booking incentives externally and internally to all relevant team members.
• Assist with accurately maintaining all trade client records, files and correspondence, both electronic and hard copy files as requested in order to monitor and develop our client databases to ensure effective mailings & correct client history
• To assist in the maintenance of departmental records including sales expenditure, renewals of local memberships and subscriptions
• Develop and maintain relationships with “local” and international tour bookers, lifestyle and concierge companies.
• Compile weekly sales reports and statistics from The Collection reservation system based on source of business, including nationality and partner production figures and booking patterns and observations
• Coordinate the supply of sales kits and all collateral & giveaways
•  To update The Collection CRM with sales activities including key customer information. Updating and maintaining the Customer Database
• To research and stay abreast of industry trends, innovations and any potential to group the business. Providing constructive and timely feedback to the operation on any guest or client feedback received; with suggestions for action
• Attend weekly Revenue Meeting to provide feedback on revenue generating initiatives
• To manage workload effectively and Completion of weekly sales reports.
• To share ideas and problems with colleagues and encourage their input to help make decisions where possible
• To undertake any other duties including operational tasks on property as and when required by Senior Management

Qualifications

Your experience and skills include:

• Previous sales or administrative experience preferred
• Computer literate in Microsoft Window applications and or relevant computer applications required 
• University/College degree in a related discipline an asset
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Job Description

Reporting to the Cluster Executive Chef or his designate, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Ensure the consistency in the preparation of all food items for a la carte and or buffet menus according to hotel recipes and standards
• Actively share ideas, opinions and suggestions in daily shift briefings
• Ensure all kitchen Colleagues are aware of standards and expectations
• Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
• Continually strive to improve food preparation and presentations
• Maintain proper rotation of product in all chillers to minimize wastage/spoilage
• Have full knowledge of all menu items, daily features and promotions
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

• Previous experience in the Culinary field required
• Journeyman’s papers or international equivalent required
• Diploma Certification in a Culinary discipline an asset
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Job Description

Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Supervise the Banquet team in all aspects of the department and ensure service standards are followed.
• Supervise the service of food and beverage items for assigned banquet meetings.
• Address guest concerns and react quickly and professionally.
• Train Banquet Colleagues in the absence of a trainer.
• Participate in scheduled departmental meetings.
• Review banquet event orders to ensure the proper set-ups are in place.
• Have full knowledge of all menu items being served.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned.

Qualifications

• Previous food & beverage leadership experience preferred.
• Previous Point of Sale System experience preferred.
• Computer literate in Microsoft Window applications an asset.
• University/College degree in a related discipline an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Passion for leadership and teamwork.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.

Job Description

We are looking to grow our team and engage a highly motivated and passionate Assistant Food and Beverage Manager who will work closely with the team to drive results and deliver on the excellent service in the service section. 

The Assistant F&B Manager at Fairmont Mount Kenya Safari Club will support the Food & Beverage Manager in overseeing all aspects of the club’s dining operations. The role includes ensuring the highest standards of food quality, service, and guest experience, while maintaining operational efficiency. This position requires a dynamic individual with strong leadership, operational, and guest service skills, capable of working in a luxury environment.

Operational Management

• Assist the F&B Manager in overseeing day-to-day F&B operations across all outlets, including restaurants, bars, banquet services, and in-room dining.
• Ensure smooth operation of service by coordinating with the kitchen and service teams to deliver a seamless guest experience.
• Oversee inventory control, stock management, and procurement in coordination with the purchasing department.
• Maintain the cleanliness, hygiene, and safety standards across all F&B areas.
• Ensure guests receive high-quality service at all dining outlets, paying attention to detail, personalized service, and prompt responsiveness to guest requests.
• Handle guest complaints and inquiries in a timely and professional manner.
• Collaborate with the culinary team to develop new dining concepts and menu changes that align with guest preferences and market trends. Assist in planning and executing special events, banquets, and private functions.
• Coordinate with other departments, including Sales & Marketing, to deliver seamless event experiences.
• Act as a liaison between the F&B Manager and the team, ensuring clear communication and implementation of F&B strategies.
• Attend management meetings as required and contribute to broader operational discussions within the hotel.

Team Leadership and Training

• Assist in the recruitment, training, and development of the F&B team to deliver exceptional service.
• Motivate and mentor staff, conducting regular performance reviews to ensure staff growth and alignment with company standards.
• Foster a positive and professional working environment that encourages teamwork and open communication.
• Team development while guiding Assistant-Supervisor through coaching-training
• Working towards “excellence” through LQA and training ensuring Brand’s and standard compliance
• Work alongside the F&B manager and Executive chef to bring new trends and opportunity for the department

Financial and Revenue Growth

• Assist the F&B Manager in monitoring departmental budgets and controlling costs, including labor, food, and beverage expenses.
• Analyze financial reports and work with the F&B Manager to identify areas for operational improvements and revenue enhancement.
• Participate in pricing strategies and promotions to maximize profitability.
• Come up with incentives, promotions to increase revenue

Qualifications

• Bachelor’s degree or Diploma in Hospitality Management, Culinary Arts, or related field.
• At least 3-5 years of experience in Food & Beverage operations, with prior experience in a luxury hotel or resort setting preferred in similar role.
• Strong knowledge of F&B management practices, including food safety, service standards, and guest relations.
• Excellent leadership, interpersonal, and communication skills.
• Ability to manage multiple tasks in a high-pressure environment.
• Strong organizational and financial acumen, with experience in budgeting and cost control.
• Familiarity with Opera systems, MS Office
• Passion for hospitality and delivering outstanding guest experiences.
• Proactive, detail-oriented, and capable of working independently.
• Ability to adapt to a fast-paced, dynamic environment.
• The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel.

As Head Concierge you will supervise the activities of all drivers, doorman and porters by ensuring they adhere to the standards and procedures of Fairmont Mount Kenya Safari Club in a consistent manner. 

• Handle guest/Travel Agents' enquiries via email/phone call or face to face
• Take guest bookings for all experiences and logistics i.e. transfers, game drives, bike rides, nature walks e.t.c.
• Plan Concierge Section shifts ensuring adequate manning for both operations and activities.
• Assign activities to the respective guides, perform checks to ensure punctuality and proper service delivery.
• Ensure all guests taking part in activities that require the signing of disclaimers have done so.
• Engage guests from activities to get feedback. Act on feedback that requires attention immediately.
• Monitor activities logs to ensure proper scheduling.
• Ensure activities are charged appropriately
• Ensure guests wear the necessary PPEs for the various activities they engage in to minimize injuries.
• Report all accidents that occur during activities to the Clinician and Security, then update the occurrence in the Guest Experience Group.
• Ensure all heartists handling activities are presentable and appropriately geared for the task.
• Report all damages to activities equipment to the Rooms Divisions Manager; follow up to ensure they are fixed or replaced as fast as possible.
• Ensure all damages to equipment caused as a result of guest negligence are charged.
• Conduct weekly checks on all the activities equipment to ensure they are in optimal working condition.
• Coordinate with POMEC to ensure equipment that require repairs are worked on in a timely manner.
• With the guidance of the Stables Supervisor, coordinate with the respective service providers for the Stables like the Farrier, Feeds Supplier and Vet to ensure proper care of the horses is taken.
• Ensure items needed for activities like Water, Hair nets, Sodas, Fishing Hooks e.t.c are available
• Coordinate with Security/Tourist Police Officers to ensure Rangers are available for the activities that require their presence.
• Engage transport service providers when their services are needed and follow up to ensure they are paid.
• Submit Caddy Fee payment forms to the General Manager on a weekly basis for approval.
• Ensure revenue summaries for all activities are prepared by the Concierge Agents and submitted to the Front Desk Agent on duty.
• Go through the activities transactions journal counterchecking with the receipt book to ensure all previous day's activities with a receipt are posted.
• Inspect all vehicles going on game drives and transfers for cleanliness and presentation

Qualifications

• Previous experience in a luxury property in a similar role with four (4) years experience
• Strong working knowledge of Opera and MS Office Applications
• Ability to prioritize and execute guest requests through strong organizational skills
• Ability to interact confidently with guests in a naturally friendly and engaging manner
• Proficiency in English where additional languages are an added advantage.
• Holds a valid driving licencse