Equity Bank Careers

Role Description:

The Infrastructure & Platform Security Architect will be responsible for designing, implementing, and overseeing security strategies and architectures for our infrastructure and platform services. You will work closely with other IT and security teams to ensure that all infrastructure components and platforms are secured against evolving cyber threats and comply with industry best practices and regulations.

Responsibilities:

• Develop and maintain security architectures for infrastructure and platforms (on-premise, cloud, and hybrid environments), ensuring scalability, resilience, and secure operations.
• Define and implement security standards for various platforms including cloud services (AWS, Azure, GCP), on-premise data centers, and containerized environments (Docker, Kubernetes).
• Lead efforts to harden network infrastructure, servers, storage, databases, and virtual environments by applying best practices in access control, encryption, logging, monitoring, and vulnerability management.
• Conduct security assessments of existing and new infrastructure, platforms, and services. Provide guidance and recommendations to mitigate security risks.
• Collaborate to design and implement IAM solutions and ensure strong authentication, authorization, and role-based access control (RBAC) policies across all platforms.
• Work closely with the SOC and incident response teams to identify security incidents related to infrastructure and platform services and respond accordingly. Recommend detection and prevention strategies for infrastructure-based attacks.
• Collaborate with DevOps, IT operations, cloud engineering, and application development teams to embed security controls in CI/CD pipelines and infrastructure as code (IaC) practices.
• Ensure compliance with industry regulations (e.g., GDPR, PCI-DSS, ISO 27001) and corporate security policies by establishing security standards and controls across all platforms.
• Engage in the implementation of security tools and technologies such as firewalls, IDS/IPS, VPNs, endpoint protection, encryption mechanisms, and cloud security solutions.
• Develop and maintain security architecture blueprints, standards, guidelines, and procedures. Provide governance oversight and ensure adherence to security policies across the enterprise.

Qualifications:

• Education: A Degree Computer Science, Information Technology, Cybersecurity, or a related field (Masters’ degree, an added advantage).
• Experience: Minimum of 4-7 years of experience in Information Technology, with at least 2 years in practical security engineering especially on infrastructure and platforms.
• Deep understanding of network security principles, protocols, and standards (e.g., TCP/IP, DNS, BGP, SSL/TLS, VPNs, etc.).
• Hands-on experience with securing cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V).
• Experience with securing hybrid environments, including on-premise and cloud infrastructure.
• Proficient in designing secure architectures for cloud platforms, data centers, and containerized environments.
• Strong knowledge of encryption techniques, VPN technologies, and secure remote access solutions.
• Familiarity with security tools like SIEM, firewalls (e.g., Palo Alto, Cisco ASA, Fortinet), and network monitoring tools.
• Experience with network segmentation and micro-segmentation techniques.
• Understanding of DevSecOps principles and their application to network security.
• Certifications (Preferred):
  • CompTia Security+
  • CompTia Advanced Security Professional
  • Certified Information Systems Security Professional (CISSP)
  • Certified Ethical Hacker (CEH)
  • Cloud certifications (e.g., AWS Certified Security Specialty, Azure Security Engineer Associate)

Job Purpose:

The role exists to oversee and manage the financial operations and reporting, ensuring the company's financial stability and compliance with regulatory requirements. This role involves developing and implementing financial strategies, analyzing financial performance, and providing insights to support strategic decision-making. The Finance Manager is responsible for budgeting, forecasting, financial analysis, and optimizing financial processes, all while supporting the organization's overall goals and ensuring effective communication with internal and external stakeholders within the Bancassurance context.

Key Responsibilities

• Preparing quarterly and annual board paper on financial report and present to board.
• Preparation of financial report in line with IFRs
• Advisor to the entire organization on all financial matters.
• Cash flow management.
• Daily management, training and guiding of finance team.
• Ensuring that all relevant taxes such as VAT, withholding taxes, instalment taxes are submitted on time.
• Ensuring company compliance with all the regulatory requirements such as KRA, IRA, NSSF, NHIF etc.
• Overseeing credit control function.
• Formulation and implementing of policies and procedures for the finance department.
• Investments decision maker in liaison with Investment Committee.
• Periodical review of general ledgers and bank accounts of the Bancassurance.
• Approval of all payments of the organization in line with the policies and procedures of the organization.
• Overseeing daily operations of the finance and administration department.
• Preparing weekly, monthly, quarterly, and annual financial reports that comply with all the relevant regulations and submitting the same to all the relevant users.
• Liaison person on all financial issues with the third parties such as insurance companies, Equity group
• Coordinating budgeting processes for the organization and monitoring of the same.
• Coordinating compliance, Risk and both internal and external audit Reviews.

Qualifications

Qualifications and Experience

• Bachelor of Commerce Accounting degree 
• CPA (K) or ACCA professional qualification.
• Member of ICPAK or Accounting body and in good standing.
• Accounting, Audit and (or) Actuarial background
• A minimum of six (6) years of post-qualification
• Experience with at least three (3) years in a management position

Key Competencies & Skills

• Knowledge or experience in the Insurance industry accounting practices. 
• Good working knowledge and understanding of International Financial Reporting Standards with a good understanding of IFRS 17
• Excellence in Data Analytics will be an added advantage.
• Demonstrate alignment with Equity culture and values.

Job Purpose:

The role plays a pivotal role in driving the growth and expansion of the firm's insurance offerings within the general business, medical, and life insurance sectors. This role demands a strategic thinker with exceptional leadership skills, industry expertise, and a keen understanding of market dynamics.

Key Responsibilities

• Strategic Planning: Develop and implement strategic plans to expand the firm's presence in the General business/Medical/Life insurance sectors. Identify growth opportunities, market trends, and competitive threats.
• Business Development: Lead business development initiatives to acquire new clients and partnerships within the target sector. Build and maintain strong relationships with key stakeholders, including the Bank, insurance carriers, brokers, and regulatory bodies.
• Product Development: Collaborate with product development teams to design innovative insurance products tailored to the needs of clients in the General business/Medical/Life insurance segments. Conduct market research and competitor analysis to ensure product competitiveness.
• Market Expansion: Drive the expansion of the firm's market reach by exploring new geographical territories and demographic segments. Develop effective marketing strategies to promote insurance products and enhance brand visibility.
• Risk Management: Assess and mitigate risks associated with business expansion initiatives, regulatory compliance, and market fluctuations. Ensure adherence to legal and regulatory requirements in all business activities.
• Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure the success of business development initiatives. Monitor sales performance, revenue growth, and market share to identify areas for improvement.
• Stakeholder Management: Foster a culture of collaboration, innovation, and excellence within the team and with the network of Regional General Managers, Bancassurance Managers and Officers.
• Client Relationship Management: Cultivate strong relationships with existing clients to enhance client retention and satisfaction. Address client inquiries, concerns, and feedback in a timely and professional manner.

Qualifications

Qualifications and Experience

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field. MBA or relevant professional certifications preferred. 
• At least 10years in business development, in the insurance or Bancassurance industry
• Diploma AIIK
• Certificate of Proficiency in Insurance (COP)

Key Competencies & Skills

• Certificate of Proficiency in Insurance (COP)
• Strong analytical skills with the ability to interpret data, identify trends, and make strategic recommendations.
• Excellent communication, negotiation, and presentation skills.
• Demonstrated leadership abilities with a track record of building and managing high-performing teams.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Job Purpose:

The role plays a pivotal role in driving the growth and expansion of the firm's insurance offerings within the general business, medical, and life insurance sectors. This role demands a strategic thinker with exceptional leadership skills, industry expertise, and a keen understanding of market dynamics.

Key Responsibilities

• Strategic Planning: Develop and implement strategic plans to expand the firm's presence in the General business/Medical/Life insurance sectors. Identify growth opportunities, market trends, and competitive threats.
• Business Development: Lead business development initiatives to acquire new clients and partnerships within the target sector. Build and maintain strong relationships with key stakeholders, including the Bank, insurance carriers, brokers, and regulatory bodies.
• Product Development: Collaborate with product development teams to design innovative insurance products tailored to the needs of clients in the General business/Medical/Life insurance segments. Conduct market research and competitor analysis to ensure product competitiveness.
• Market Expansion: Drive the expansion of the firm's market reach by exploring new geographical territories and demographic segments. Develop effective marketing strategies to promote insurance products and enhance brand visibility.
• Risk Management: Assess and mitigate risks associated with business expansion initiatives, regulatory compliance, and market fluctuations. Ensure adherence to legal and regulatory requirements in all business activities.
• Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure the success of business development initiatives. Monitor sales performance, revenue growth, and market share to identify areas for improvement.
• Stakeholder Management: Foster a culture of collaboration, innovation, and excellence within the team and with the network of Regional General Managers, Bancassurance Managers and Officers.
• Client Relationship Management: Cultivate strong relationships with existing clients to enhance client retention and satisfaction. Address client inquiries, concerns, and feedback in a timely and professional manner.

Qualifications

Qualifications and Experience

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field. MBA or relevant professional certifications preferred. 
• At least 10years in business development, in the insurance or Bancassurance industry
• Diploma AIIK
• Certificate of Proficiency in Insurance (COP)

Key Competencies & Skills

• Certificate of Proficiency in Insurance (COP)
• Strong analytical skills with the ability to interpret data, identify trends, and make strategic recommendations.
• Excellent communication, negotiation, and presentation skills.
• Demonstrated leadership abilities with a track record of building and managing high-performing teams.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

 Job Purpose:

Reporting to the Relationship Manager Business, the Relationship Supervisor- Pamoja Banking has the responsibility to manage and coordinate all the groups under him/her to ensure the bank’s goals and objectives are achieved.

Job Responsibilities:

Stakeholder Engagement and Outreach:

• Hold consultative meetings with stakeholders (e.g., Chiefs, market opinion leaders) to arrange meetings with potential clients (groups).
• Prepare keynote messages for forums to promote the Pamoja banking value proposition.
• Manage inquiries on Pamoja banking at the branch and in the marketplace.

Group Onboarding and Training:

• Identify and select qualifying groups from the market. 
• Support groups in registering with relevant government offices and obtaining KYC documents for account opening.
• Set up group structures, maintain records, and train group officials. o Conduct pre-registration and post-registration training for groups.
• Deliver training to group members at their convenience.

Deposit Mobilization and Documentation:

• Enforce weekly savings contributions and ensure proper documentation at the group level (e.g., treasurer’s ledger, group minutes, passbooks).
• Mobilize deposits through weekly savings collections.

Loan Processing and Compliance:

• Conduct business and home visits to verify borrowers' ability to pay, collect financial information, and confirm securities pledged.
• Compile credit proposals for discussion at the Branch Credit Committee (BCC) and present group client requests for approval
• Onboard groups and group members in the IGLS system and generate relevant reports. 
• Initiate group loan requests and manage end-of-day postings in the IGLS system.
• Perform data cleanup of exited and dormant customers from the IGLS system.
• Ensure compliance with credit policies and train branch staff on any amendments in the Pamoja banking product offering.

Portfolio and Relationship Management: 

• Manage and maintain the quality of the loan book through post-disbursement visits, weekly collection of savings and loan payments, and enforcing co-guarantee mechanisms in groups.
• Establish working group structures and enforce the five pillars of stable groups.
• Ensure timely loan approval and disbursement within SLAs. 

Customer Recruitment and Segment Growth:

• Recruit new-to-bank customers and actualize segment partnership objectives to align with sector growth objectives.

Qualifications

Qualifications and Experience: 

• University degree in a Business-Related Course, Education, Social Sciences or Diploma in business related course.
• Overall C+ in KCSE and C+ in mathematics 
• 4-5 Years’ experience
• Sales experience is an added advantage.
• Experience in micro finance industry is an added advantage.
• Experienced in project management; Monitoring and evaluation is an added advantage.
• Computer literacy with high command in Microsoft suite.

Key Skills and Competencies:

• Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness.
• Excellent business relationship management skills and business closure techniques.
• Ability to develop, plan, execute and implement according to laid business strategies.
• Excellent interpersonal skills and demonstrated conflicts resolution skills.
• Strong training /coaching skills
• Strong communication, presentation, and negotiation skills
• Strong analytical and problem-solving skills

Job Purpose:

The purpose of the role is to build and sustain a rapport with Churches and Religious Institutions. The key responsibility is customer acquisition, retention, and income generation from the sales of the bank's products

Key Responsibilities:

• Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
• Ensure growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the focus institutions.
• Onboarding new clients, Identify and address customer needs, ensuring that the overall service provided is in line with customer expectations.
• Achieving Income generation target through the existing customers and recruitment into digital financial services.
• Keeping abreast of developments in the Churches and Religious Institutions environment both locally and internationally.
• Deposit mobilization with a focus on Churches and Religious Institutions
• Advisory to customers and guidance through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Prepare Customer sales coverage plans to ensure each relationship is managed according to the Bank’s customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
• Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are maintained.
• Manage existing relationships to deepen the relationship for Business Banking solutions.
• Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Adherence to all bank’s prescribed processes, standard operating procedures, and Central Bank prudential requirements.
• Role Models the Brand and Corporate Values of the Bank both internally and externally
• Any other official duties that may be allocated from time to time by management.
• Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
• Ensure growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the focus institutions.
• Onboarding new clients, Identify and address customer needs, ensuring that the overall service provided is in line with customer expectations.
• Achieving Income generation target through the existing customers and recruitment into digital financial services.
• Keeping abreast of developments in the Churches and Religious Institutions environment both locally and internationally.
• Deposit mobilization with a focus on Churches and Religious Institutions
• Advisory to customers and guidance through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Prepare Customer sales coverage plans to ensure each relationship is managed according to the Bank’s customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
• Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are maintained.
• Manage existing relationships to deepen the relationship for Business Banking solutions.
• Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Adherence to all bank’s prescribed processes, standard operating procedures, and Central Bank prudential requirements.
• Role Models the Brand and Corporate Values of the Bank both internally and externally
• Any other official duties that may be allocated from time to time by management.

Qualifications
QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in commerce/business related field/Theology
• Strong presentation skill set.
• Good analytical skills.
• Highly effective communication and collaboration skills.
• High level of cooperation with others and is responsive to the banks and team’s needs.
• AMC/CFT training/knowledge.
• Have Served as a Bishop/Pastor/Priest/Catechist/Reverend within the last 5 years

Key Competencies and Attributes

Interpersonal:

• A clear understanding of the Churches and Religious Institutions operating environment.
• Demonstrated networks within the focus group – Churches and Religious Institutions
• Demonstrate the capability to build and maintain strong relationships.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others.

Job Purpose:

Reporting to the Relationship Manager Business, the Relationship Supervisor - Biashara Banking has the responsibility to manage and coordinate all the Micro businesses under him/her to ensure the bank goals and objectives are achieved. 

Key Responsibilities:

• Onboarding and Customer Management:
  • Onboard retailers and customers across various Ecosystem value chains and digital platforms (PWE, EAZZY APP, etc.).
  • Identify prospective leads and recruit new customers.
  • Conduct outreach and manage relationships for customer retention.
  • Utilize existing partnerships to expand the customer base.
• Loan Processing and Compliance:
  • Guide customers through the loan application process, including business and home visits to verify financial information and securities.
  • Ensure timely loan approval and disbursement within SLAs.
  • Present client requests for approval and manage security perfection and disbursement.
  • Initiate recovery processes for overdue accounts.
• Marketing and Sales:
  • Conduct marketing outreach to onboard new customers.
  • Cross-sell and upsell bank products.
  • Recruit ecosystems by leveraging established relationships.
• Training and Policy Adherence:
  • Train branch staff on Biashara Banking lending policies, procedures, and new products.
  • Ensure compliance with credit policies and act as the custodian of bank policy in the branch.
• Customer Service and Support:
  • Provide high-standard customer service, fast-track loan processes, and give prompt feedback on loan requests.
  • Liaise with internal and external stakeholders in the branch environment.
  • Mobilize clients for financial literacy training and guide them on maintaining proper records.
• Portfolio and Relationship Management:
  • Maintain an up-to-date portfolio management toolkit for efficient customer follow-up.
  • Conduct post-disbursement visits and baseline all customers.
• Deposit Mobilization and Documentation:
•  Mobilize deposits

Qualifications

• University degree holder with preference in Education, Social sciences, or Business-related field.
• Overall mean grade of C+ in KCSE
• 4-5 Years’ experience
• Experience in micro finance industry is an added advantage.
• Experienced in project management; Monitoring and evaluation is an added advantage.
• Sales experience is an added advantage.
• Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness.
• Excellent business relationship management skills and business closure techniques.
• Ability to develop, plan, execute and implement according to laid business strategies.
• Excellent interpersonal skills and demonstrated conflicts resolution skills.
• Strong training /coaching skills.
• Strong communication, presentation, and negotiation skills.
• Strong analytical and problem-solving skills.

Job Purpose:

The role holder will be responsible for strengthening relationships with High Net-Worth Individual (HNI) clients to maximize retention, business development, revenue, and profitability. Key responsibilities include acquiring new HNI business and managing an allocated portfolio to drive growth in both the balance sheet and income. The role involves onboarding both existing and new HNI clients, fostering strong business relationships to drive sales, ensure service excellence, and maintain high levels of client satisfaction for mutual benefit. Additionally, the role collaborates with EIB, ELAK, and Treasury to provide clients with comprehensive wealth management and preservation solutions.

Key Accountabilities

Relationship Management and Financial Performance - 70%:

• To be the first point of contact for clients for the allocated portfolio
• Proactively onboard and engage existing clients on the Group’s offering, educate on new changes in the bank/industry and share advisory communication.
• Deliver deposit, loans, investment, insurance and revenue targets.
• Leverage the ecosystem opportunities across all business segments to target quality business and grow value.

 Customer Excellence - 15%:

• Digitize and cross-sell to increase product holding to a minimum of 4 (Save, Invest, Borrow & Insure)
• 100% CRM utilization on service, sales pipeline and client contact program.
• Ensure correct carding of clients in the portfolio with minimum utilization of 75%.
• Achieve best bank in HNI Banking in the country measured by wallet size growth, customer satisfaction score and NPS rating.
• Migrate transactions to digital channels – minimum of 60%.

 People - 5%:

• Team spirit and stakeholders’ management
• Efficient management of resources to deliver timely services to clients professionally.
• Training and personal development

 Internal Processes, Risk and Compliance - 10%:

• Ensure adherence to KYC, AML, legal, regulatory, and other governance requirements in client acquisition and management.
• Comply with all policies and procedures of the Group and its Subsidiaries.

Qualifications

Education, Experience

• Bachelor’s degree.
• Master’s degree will be an added advantage.
• Knowledge of Bank’s customer segments, product types, service channels and tariffs
• At least 5 years Consumer Banking Business covering liabilities & assets sales and service/relationship management

Key Competencies & Skills

• Strong interpersonal, organization and communication skills
• Experience in selling investment & insurance products and HNI clients management will be an added advantage
• Strong business acumen.

Strategic Leadership:

• Define the vision and strategy for core money transfer services.
• Identify opportunities for market differentiation and value addition across domestic, regional, and international money movement channels.
• Foster partnerships with mobile money providers, domestic and regional switches, and remittance networks.

Product Lifecycle Management:

• Oversee product development from ideation to delivery.
• Ensure market research informs product design and customer needs.
• Collaborate with technology and commercial teams to deliver seamless, scalable solutions.

Compliance and Regulatory Alignment:

• Ensure adherence to domestic and international remittance standards.
• Align products with cross-border regulations, KYC/AML, and risk frameworks.
• Engage with regulatory bodies and industry stakeholders to stay updated on compliance requirements.

Innovation and Technology:

• Drive digital innovation in money transfers, including mobile and online remittances.
• Integrate with emerging payment technologies and platforms.
• Optimize backend settlement and reconciliation processes for efficiency.

Customer-Centric Solutions:

• Ensure transfer services are intuitive, fast, and secure for end-users.
• Focus on lowering transaction costs while improving service reliability.
• Regularly analyse customer feedback to enhance the product.

Collaboration & Team Leadership:

• Build strong relationships with cross-functional teams, including IT, operations, compliance, and marketing.
• Lead and mentor a team of product managers, ensuring continuous learning and excellence.

Qualifications:

Education:

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
• Advanced degree (MBA or equivalent) is a plus.
• Industry training on money transfer standards and regulations is a plus.

Experience:

• 8+ years of experience in product management, with a strong focus on banking products and payment systems.
• Proven expertise on bank transacting channels and deep knowledge of SWIFT standards
• Strong background in payment technologies, including POS, mobile payments, and real-time payments.