Equity Bank Careers

Role Overview

Regulatory Compliance ensures that a company or organization is in compliance with all applicable laws, regulations, and standards 

Key Responsibilities

Regulatory & Business Conduct 

• Embedding the highest standards of ethics, including regulatory and business conduct, across EBKL. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. 
• Oversee the completion and maintenance of a Business Unit specific Regulatory Universe to effectively enable EBKL’s adherence to the required legislative requirements. 
• Drive customization and maintain generic risk management plans (RMPs) to ensure it is appropriate within the regulatory context of the specific Business Unit and all its jurisdictions. 
• Fulfil the required regulatory role as prescribed by the relevant governing bodies. 
• Inform Business Line Heads, about regulatory inspections and act as a conduit for any information requests, comments, and findings. 
• Review and provide input into compliance training material to ensure that it is appropriate for the needs of the business unit therefore providing sufficient understanding and awareness of compliance requirements within the relevant area of operations and develop and deliver bespoke face-to-face training where required. 
• Provide advice to management, employees, and relevant committees, across a specific Business Unit, regarding the regulatory universe, relevant compliance frameworks underpinning their operations and any other regulatory developments, to ensure that the Business Unit can comfortably manage compliance risks and conduct business in a compliant manner. 
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. 
• Develop and ensure maintenance of a robust system for tracking new laws and regulations, interpreting the impact of these laws, and mapping them against current policies and procedures to determine where changes are needed.  
• Provide advisory and recommendations to EBKL on compliance matters towards advancing business objectives while meeting legal and regulatory requirements 
• Complete and contribute to compliance reports as required by various governance structures, committees and regulations, particularly regarding the compliance performance of the business unit. 
• Review Bank policies to include relevant legal and regulatory requirements.   
• For new regulations, proactively identify and address gaps in controls, processes and procedures as well as advise on and monitor remediation plans to address any shortcomings in liaison with impacted business unit. 
• Act as liaison with regulators by submitting applications for approval, notifications and all relevant correspondences with regulators.  
• Report all material compliance issues, using the established escalation and reporting mechanisms and processes to ensure these issues are resolved swiftly and therefore minimising the impact of any financial or reputational damages. 
• Receive escalation of risk events and new products that present material Conduct Risks. 

Adoption of Compliance Risk Management Framework 

• Implement Board risk appetite metrics, revise and consolidate Data Protection Policy and procedures, and implement Regulatory Conduct and Customer Conduct policies and procedures. All policies and procedures to be clear, concise, consistent, and user-friendly.  
• Automate Obligations Register (OR) to monitor compliance with applicable regulations and generate Management Information (MI) on issue remediation and forward-looking risks, which are to be reported to NFRC and BRAC.  
• Adopt Government Regulatory Relationship Plan (GRRP) to generate business intelligence and MI for NFRC and BRAC. In addition, support regulatory examinations/inspections in EBKL, socialize lessons-learned and ensure effective closure of corrective actions from inspections. Escalate long outstanding items to senior management. 
• Collaborate with relevant stakeholders to implement Risk Control Self-Assessment and Compliance testing for key Data Protection, Regulatory Conduct, and Customer Conduct processes, including Complaints Handling, Products/Services Periodic Reviews, Consent Management, Data Subject Rights, GRRP, and New/Amended Laws and Regulations Lifecycle processes. 
• Provide to NFRC and BRAC FY23 Affirmation on account of findings from internal audit, regulatory and CFCC second line reviews in 2023 and their resolutions; 2023 EBKL Compliance Risk Assessment, and 2023 gap analysis and remediation.  
• Collaborate with relevant stakeholders to remediate data processing agreements for existing customers; ensure qualifying partners, such as bank agents, are registered with Data Commissioners; ensure all channels have effective consent management module; ensure customers’ rights to data erasure and rectification are effective; and ensure data privacy and consumer protection risk assessment are embedded into the new product governance process. 
• Review the effectiveness of the Data Loss Prevention Measures through risk assessment and gap analysis of the implementation of the Data Protection Act 2023 and track remedial actions to closure. 

Adoption of Conduct Principal Risk Framework 

• Implement Board risk appetite metrics, implement Conduct Management Policy, Conduct Risk Plans, and revise Whistleblower, Conflict of Interest, Insider Trading and Market Abuse, Gift and Entertainment policies. All policies to be clear, concise, consistent, and user-friendly.  
• Adopt EBKL Conduct Dashboard showing key risk indicators across employee behavior (e.g., attrition, disciplinary data, policy breaches, etc.); conduct of business (e.g., complaints, bundling, mis-selling, conflict of interest, etc.); customers’ rights (e.g., to fair treatment, privacy, transparency, fair and honest dealing, product suitability, grievance redress and compensation). Dashboard to be tracked into NFRCs and BRAC. 
• Create a roadmap to migrate Conduct risk monitoring from manual checks and verification to an inclusive data monitoring analytics that connects the activities of individuals and departments, mines complex data terrains to establish outlying activities/patterns and detects potential instances of misconduct or non-compliance before significant financial or reputational damage crystallizes 

People management 

• Create staff productivity analysis for optimal operating model. 
• Develop leave schedule for staff.  No staff should have overdue leave days.  
• Facilitate personal development plan for staff. Undertake 40 hours of training. 
• Identify successor, if one is not ready, time bound plan to bring them up to speed.  
• Provide guidance, mentorship and supervision reportees to enhance their understanding of Business Unit operations and related legislation/regulation. Guide them in the resolution of more complex compliance matters in a manner that enables sufficient transfer of knowledge. 

Qualifications

• Bachelor’s degree in business, Finance, or any business-related field. 
• Minimum of 5 years of experience in compliance, with knowledge on how to manage anti-bribery & corruption and Conduct risk. 
• Strong understanding of relevant laws, regulations, and industry standards, particularly in regulatory compliance and ABC. 
• Professional certifications such as Certified Compliance & Ethics Professional (CCEP), Certified Regulatory Manager (CRCM), or equivalent are added advantage. 
• Bachelor’s degree in law is an added advantage. 

KEY SKILLS AND COMPETENCIES 

• Strong analytical and problem-solving skills. 
• Excellent written and verbal communication skills. 
• Ability to work independently and manage multiple tasks with minimal supervision. 
• Attention to detail and commitment to high ethical standards. 
• Strong interpersonal skills and the ability to influence and collaborate with diverse teams. 

Key Competencies: 

• Ethical Judgment: Demonstrates high standards of ethics and integrity in decision making. 
• Attention to Detail: Ensures accuracy and thoroughness in all compliance-related tasks. 
• Communication: Clearly conveys information and compliance expectations across all levels of the organization. 
• Risk Awareness: Proactively identifies potential compliance risks and suggests mitigation strategies. 

Job Purpose Statement 

To enable the execution of Compliance Risk Management processes and activities within EBKL to ensure that business is undertaken in a compliant manner to avoid operational losses, fines, penalties, or reputational damage to the organization and enable the competitive advantage of the bank. The job involves enterprise-wide coordination of identification and management of all compliance risks and will include propagating, monitoring, and reporting on compliance with laws, regulations and internal policies, standards, guidelines, and procedures. 

Key Accountabilities 

• Assist in timely preparation and circulation of required periodic compliance and financial crime reports to Regulators, Management and Executive Committees, the Board, and the Board Risk Audit Committee (BRAC) particularly regarding the compliance performance of the bank.  
• Support the Head of Compliance in coordination of the Defence Council initiatives, and other compliance governance forums. 
• Support the Head of Compliance in the preparation of concise packs for presentation to the Board Risk Committee. 
• Develop, track and report on the progress of the compliance monitoring plans for the business area to identify significant compliance breaches, exposures, and potential areas of improvement.  
• Oversee audits and inspections, coordinating responses to findings and implementing recommendations. 
• Maintain a tracker of all issues raised from regulatory inspections, internal and external auditors.  
• Assist to coordinate Risk and Control Self-Assessment on the level of Compliance within the department and organization.  
• Develop, track and report on the progress of the compliance monitoring plans for the business to identify significant compliance breaches, exposures, and potential areas of improvement.  
• Report all material compliance issues, using the established escalation and reporting mechanisms and processes to ensure these issues are resolved swiftly and therefore minimizing the impact of any financial or reputational damages. 
• Track the mandatory Compliance-related trainings e.g. AML, ABC trainings. 
• Assist to maintain closure packs of any Compliance issues that have been conclusively closed.   
• Implement Board risk appetite metrics, revise and consolidate Compliance Risk Management framework and implement applicable policies and procedures. 
• Assist to spearhead administrative activities of compliance department. 
• Together with CX, assist in prompt resolution of customer complaints  

Qualifications

Work Experience: 

• At least six (10) years’ banking experience in with 5 years in operations and/or risk and controls  

General Competencies 

• Negotiation, Strategizing, Collaboration, attention to detail, listening skills 

Technical Competences 

• Analytics, Business intelligence, financial analysis, Proficiency in MS Applications including presentation skills. 

JOB PURPOSE

• To manage and maintain an efficient Card Management system and deliver quality service to both internal and external customers by ensuring availability of systems at all times (24*7*365)
• To provide IT expertise to partners e.g. Card Business/PMO etc. as and when required and ensure compliance with payment associations (VISA/MasterCard/UnionPay International etc.) 

 KEY RESPONSIBILITIES

• Ensure 24/7 availability of Authorization system and any other systems as required by users 
• Root Cause Analysis of incidents
• Provide second level support for issues raised by system users
• System administration for a healthy platform to service customer requests
• Ensure Card systems are updated to comply with Payment Association Standards (Mandates)  and provision of MIS reports to end users
• Performing systems upgrades, updates when they are due and collaboration of vendors
• Support improvement and delivery of new Card products/services
• BCP for Card systems
• Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
• Management of system resources, application tuning/optimization and performance monitoring
• Payments Card Systems (PCI) Issuing/Acquiring management and user support on Terminal  (ATM/POS) & business applications.
• Knowledge of Operational risk management i.e. AML and KYC principles. 
• Agency Banking systems support 
• Vendor negotiation and contract management
• Project management 
• Adherence to Change management and governance frameworks
• Support improvement and delivery of new products/services
• Integration of E-commerce solutions/platform

Qualifications

• Bachelor’s Degree IT/Computer Science
• Professional Certificate in related field e.g. ITIL/Oracle/Linux/RHEL 7
• Systems administration with at least 5 years’ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)
• Problem-solving, Attention to detail, Communication skills, Organization, Programming, IT Security and Banking
• A minimum of 5 years in IT
• A minimum of 4 years in DB Administration, switch support, payment schemes

Job Purpose:

•  Drive financial results by partnering with assigned business units through periodic performance reviews, budgeting and planning and performance monitoring.
•  Drive revenue growth and cost optimization and analysis. He/ She will provide support and challenge segment heads, sector heads and product owners to achieve EBKL’s strategic plan.
•  The finance business partner will act as the key interface between Finance and business teams by developing and maintaining accurate knowledge and understanding of the products and services offered by the bank.

Key Responsibilities

Business Partnering

• Act as the key interface between business units and finance on all finance related decisions like budgeting, Business case analysis, contract review and negotiations, unusual! accounting support.

Budgeting

• The finance business partner will work with assigned business unit to prepare budgets and track strategic objectives against targets.
• Ensure Capital budgets for the business units are reviewed and approved.
• Track business unit actual performance vs budget
• Support on any exceptional budget request

Performance Management

• Work with business units to develop unit scorecard.
• Support on scorecard performance for the business unit.
• Provide insights to the business unit on customer profitability, channel profitability and product profitability.
• Identify, research, and provide information on market trends and its impact on the Business.

Capex appraisal and Benefit Realization

•  Support on business case development and approval.
• Track and measure benefit realization from implemented projects and Capex spend by the business unit against the business case projections

Cost management

• Drive cost optimization initiatives within the business units.
• Review contracts from the business unit to ensure accuracy of agreed scope and costs.
• Participate in contract negotiations relating to the business units.

Product Pricing

• Advise the business unit on the best pricing point for new products and conduct review of existing product pricing.
• Any other duties that might be required to be carried out.

Qualifications, Experience

• Professional qualifications required.
• Other qualifications
• Bachelor’s degree in finance or business-related course.
• Minimum 5 years’ experience with at least 3 years plus experience in Finance business partnering, financial statement analysis or performance analyst.
• CPA K/ACCA required.
• Data analytic tools such as power BI, SQL will be an added advantage.

 Key Competencies & Skills

• Expert level understanding of income statement, balance sheet, margin returns, variance analysis, capital and liquidity requirements, revenues, head count analytics, and other key ratios through business engagement.
• Ability to manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills.
• Can develop relationships with a wide variety of functional roles and organizational levels to drive cross-functional initiatives involving teammates from across the organization.
• Excellent communication and stakeholder management skills.
• Good presentation skills with ability to break down complex concepts to be easily understood across all levels.
• Familiar with financial controls.

Job Purpose:

Equity Group Foundation (EGF) is the social impact implementing arm of the Equity Group Holdings. EGF aims to transform the lives and livelihoods of the people of Africa socially and economically by equipping them, capacity building and linking them to modern, inclusive financial services that maximize their opportunities. Since its inception, EGF has led high-impact development programs in East and Central Africa in the fields of Education and Leadership Development; Food and Agriculture; Enterprise Development and Financial Inclusion; Energy, Environment & Climate Change; Social Protection; and Health. EGF has adopted Innovation & Technology as a leverage to expand its reach, efficiency in program delivery and impact at scale, as well as Advocacy to advance social change through awareness, mobilizing partnerships and championing relevant policy change.

The Communications Manager shall be responsible for coordinating the communications efforts of Equity Group Foundation and will collaborate with the Corporate Communications office on public relations and community awareness/ sensitization initiatives and efforts for the Foundation. They shall contribute to implementing communication policies and procedures to uphold Equity Group Foundation and Equity Group brand image.

Main Responsibilities:

• Originating drafts towards relevant internal and external communication in alignment with Group Communications policy – including press release statements as relevant and guided for EGF
• Examining marketing materials towards publication of content.
• Creating and updating training materials for new employees and other stakeholders on EGF and Equity Group’s brand and mission statement.
• Contribute to the collation and analysis of media coverage for EGF
• Working with research department to complete market research as/ where relevant
• Coordinate EGF interviews with media personnel/ relevant stakeholders under guidance of Group Communications office.
• Supporting the implementation of new and effective communication strategies including organization’s social media communications.
• Gathering information for marketing collateral and collateral for various relevant events
• Developing informative materials, and crafting compelling stories highlighting EGF programmatic work and impact
• Contribute to the development of Equity group communications strategies
• Support the execution and delivery of various events relevant to EGF/ Equity Group
• Project management as/ where needed

Key Deliverables for this position:

• Internal & External newsletters for EGF
• Up to date reporting on program impacts
• Up to date and relevant website and social media content
• Ensuring that all programmatic content and events are in line with Equity Group branding guidelines.
• Showcasing Impact and Content Development – timely and effective communication on evidence generated by EGF proof of concept programs as relevant across internal and external channels, including for key partners.
• Audience analysis to provide relevant content based on audience expectations
• Consistent flow of relevant and high-quality content that provides insights into the interventions, outcomes and impact of EGF programs
• Support the development of and develop case studies, thought leadership pieces and blogs from programmatic staff, grantees, and other relevant stakeholders for publication as guided.
• Supporting Events - Organize and manage communication aspects of events, workshops, and conferences related to EGF work through providing communication support to ensure the success of events and their alignment with broader strategic goals as per Africa Recovery & Resilience Plan (ARRP) strategy.
• Develop and maintain an annual events calendar for the programmes, ensuring the communications team is kept up to date on upcoming events and can plan accordingly.
• Timely communication on key events and dates, with relevant briefs and call to action
• Timely EGF announcements and news articles on key developments as relevant
• Advocacy and partner Engagement - Support the implementation of advocacy strategies for partner engagement as per EGF 8 principles
• EGF collateral and content complies with company standards and style guides
• Innovation
• Regulatory & Compliance – Strict compliance to statutory & regulatory norms, Acts e.g. Data Protection, Privacy etc.
• Strong stakeholder engagement, participation
• Providing feedback to the community and receiving feedback from the community and hearing their voices

Qualifications

Academic & Professional Qualifications & Skills:

• A bachelor’s degree in communication or related field
• Master’s degree in communication, Development, Public Relations, Journalism, Business
• Outstanding written and oral communications skills
• Excellent partnership & networking skills
• Proficient in MS Office and various social media applications
• Knowledge in social media strategies and best industry practices
• Creative, innovative, and detail-oriented
• Graphic design skills present a strong plus
• Innovative
• Excellent work ethic and commitment to results
• Decision-making and problem-solving skills

 Relevant Experience 

• At least 7 years’ experience in communications, journalism, public relations, media, journalism or other relevant communications experience.
• Professional certifications from professional communication organizations e.g. Public Relations, sustainability, social impact etc. presents and added advantage
• Minimum 5 years of writing experience
• Excellent writing and storytelling skills, with the ability to produce high-quality content for various platforms, including web, social media, and print.
• Ability to engage high level partners as well as communities with limited experience
• Ability to multitask and prioritize projects
• Proven attention to detail
• Strong stakeholder engagement and relationship management competency, interpersonal & experience, with strong leadership skills.
• Distinguished hands-on execution skills.

Other Desired Competencies:

• Commitment to customer and results: innovative, customer focused, energetic and goal driven.  Has a solution-oriented approach to their work
• Sector savvy: Has good general understanding of the development sector and the socio-economic landscape of the East/ Central Africa region (Equity Group countries of operation)
• Stakeholders, Teams and Communication: Good mapping of key stakeholders with high level of personal skills to prepare formal, persuasive presentations for varying groups
• Committed team player: S/he shares Equity Group Foundation values, mission, and vision. S/he consistently displays integrity, models behavior, develops people, and builds teams. This individual deals effectively with demanding situations

Job Purpose:

• The role holder will work with relevant stakeholders (Subsidiaries, group functions etc.) and the executive team to develop and implement plans to anticipate, address, and mitigate the effects of various business interruptions. 
• He/she will develop a program to minimize risk and maximize resilience by creating, implementing, and maintaining policies, standards and procedures that keep the business running efficiently during challenging times. 

Duties and responsibilities include: 

• Developing and implementing business continuity plans and strategies to ensure the group business operations can continue in the event of a crisis or unforeseen events. 
• Developing BCM risk assessments standards for the group and subsidiaries to identify potential threats and vulnerabilities to the group business operations. 
• Coordinate BCM Risk assessments for various group departments, functions and subsidiaries, analyzing potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions. 
• Work with functional heads, subsidiary BCM leads and other stakeholders to define critical business functions and determine appropriate recovery strategies aligned with the group strategy. 
• Establishing and managing recovery teams to respond during a business disruption. 
• Develop the standards for organizing and leading business continuity exercises and drills to test the effectiveness of plans and identify areas for improvement and report on the outcomes to the senior leadership. 
• Maintain awareness of global events and changing circumstances that could impact group business operations. 
• Develop the training standard, content for Training staff and management on their roles and responsibilities in the event of a disruption. 
• Providing regular reports to group senior leadership team on the status of business continuity initiatives and potential risks 
• Develop a plan for keeping abreast of developments in business continuity standards, regulations, and best practices and ensuring these are cascaded to the subsidiaries. 
• Coordinate and lead response during and after a disruption at group level. 
• Collaborates with Technology group to develop and implement best practices to protect and restore data and systems in the event of natural disasters, or any other disruptions. 
• Work with health, safety, and security staff and local, national government agencies to align the organizations emergency management plan with established best practices and community standards. 

Qualifications

Critical Skills: 

• Strong understanding of Technology and Business processes and risk management. 
• Good experience in leveraging analytics and technology solutions to manage Business continuity risks. 
• Excellent strategic, problem solving, and analytical skills.  
• Effective communicator with strong writing and verbal abilities to communicate across all levels of the Group. 
• Ability to develop strong relationships and collaborate with senior business and function leaders to influence change. 
• Proven focus on deliverables, organized, and ability to manage multiple high priority deliverables. 
• Self-starter, highly organized, and detailed-oriented 
• Excellent in mobilization bringing together diverse teams deliver a common goal. 
• Ability to collaborate with others to develop an emergency plan. 
• Exercise high level of discretion and confidentiality due to the sensitive nature of the scope of work 
• Proven record in Crisis Management. 
• Ability to think through hypothetical situations and concepts and to identify risks and weaknesses in various business processes. 

Required Qualifications:

• More than 7 Years in similar roles 
• Degree in Technology or a related field 
• Professional Certification in Business Continuity Management. 

Job Purpose:

Reporting to the Regional RM Business, the RM- Biashara Banking has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved. 

The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level. The role is at Assistant Manager Level. 

Key Accountabilities:

Monitoring and Surveillance/Quality Management

• Track on Daily Basis Loans originated at the branch level and smoke out Malpractices.
• Sample Loans disbursed at the branch daily and review decisions made.
• Daily engagement with staff on arrears management.
• Query daily arrears report with the officers and branch.
• Relationship management of the borrowers in the region.
• Ensuring compliance of staff to Policies &Procedures.

Training, Mentorship and Coaching

• Conducting refresher training to branch staff members.
• Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures.
• Enhance the Organization culture and core values among the Sector Team members.
• Handholding, mentoring and coaching the staff within the region on the bank lending processes. 

Growth of business

• Participate in development of Sector Products and reviews based on market needs.
• Seek and manage Partnerships aligned to the Sector objectives.
• In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
• Enforcing service delivery within the stipulated SLAs.
• Organizing and Conducting marketing storms for branches.
• Follow up on closures of business leads generated from the marketing storms.
• Participate in formulation of the Sector strategy and ensures its full implementation. 

Staff Productivity

• Hold weekly performance review discussions with Biashara banking officers in the region.
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
• Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.

Customer service

• Enforcing service delivery within the stipulated SLAs.
• A brand ambassador of equity bank in the market.
• Partnership Engagement
• In charge of regional micro aggregators
• Supporting the Branches in onboarding the various ecosystems and owning them end to end. 

Other roles include:

• Liaison with various Sector internal and external Stakeholders in the Region  
• Update and advise the Segment Head - Biashara Banking on progress of business in the region. 
• Any other duties as may be assigned by the line manager

Qualifications and Experience 

• Business- related university degree
• At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.

Key Competencies and Skills

• Excellent interpersonal skills and demonstrated conflicts resolution skills.  
• Strong coaching skills  
• Strong communication, presentation, and negotiation skills  
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.  
• Individual Leadership skills, Excellent Planning and organizing skills.  
• Mature personality & Team player  
• Flexibility and an ability to change focus areas when needed.  
• Self-motivated and a self-starter
• Excellent understanding of micro finance industry practices.  
• Exhibits an exceptional degree of creativity and resourcefulness.  
• Guides and transfers knowledge to his/ her team.   
• Excellent business relationship management skills and business closure techniques.

Job Purpose:

Reporting to the Regional RM Business, the RM- Biashara Banking has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved. 

The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level. The role is at Assistant Manager Level. 

Key Accountabilities:

Monitoring and Surveillance/Quality Management

• Track on Daily Basis Loans originated at the branch level and smoke out Malpractices.
• Sample Loans disbursed at the branch daily and review decisions made.
• Daily engagement with staff on arrears management.
• Query daily arrears report with the officers and branch.
• Relationship management of the borrowers in the region.
• Ensuring compliance of staff to Policies &Procedures.

Training, Mentorship and Coaching

• Conducting refresher training to branch staff members.
• Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures.
• Enhance the Organization culture and core values among the Sector Team members.
• Handholding, mentoring and coaching the staff within the region on the bank lending processes. 

Growth of business

• Participate in development of Sector Products and reviews based on market needs.
• Seek and manage Partnerships aligned to the Sector objectives.
• In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
• Enforcing service delivery within the stipulated SLAs.
• Organizing and Conducting marketing storms for branches.
• Follow up on closures of business leads generated from the marketing storms.
• Participate in formulation of the Sector strategy and ensures its full implementation. 

Staff Productivity

• Hold weekly performance review discussions with Biashara banking officers in the region.
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
• Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.

Customer service

• Enforcing service delivery within the stipulated SLAs.
• A brand ambassador of equity bank in the market.
• Partnership Engagement
• In charge of regional micro aggregators
• Supporting the Branches in onboarding the various ecosystems and owning them end to end. 

Other roles include:

• Liaison with various Sector internal and external Stakeholders in the Region  
• Update and advise the Segment Head - Biashara Banking on progress of business in the region. 
• Any other duties as may be assigned by the line manager

Qualifications and Experience 

• Business- related university degree
• At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.

Key Competencies and Skills

• Excellent interpersonal skills and demonstrated conflicts resolution skills.  
• Strong coaching skills  
• Strong communication, presentation, and negotiation skills  
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.  
• Individual Leadership skills, Excellent Planning and organizing skills.  
• Mature personality & Team player  
• Flexibility and an ability to change focus areas when needed.  
• Self-motivated and a self-starter
• Excellent understanding of micro finance industry practices.  
• Exhibits an exceptional degree of creativity and resourcefulness.  
• Guides and transfers knowledge to his/ her team.   
• Excellent business relationship management skills and business closure techniques.

Job Purpose:

The purpose of this role is to lead the bank’s efforts in serving and managing customer relationships within the manufacturing sector. It will focus on understanding the specific financial needs of manufacturing businesses, developing tailored banking solutions, and driving the bank’s strategy to support this key sector. The Senior Manager will be responsible for developing and managing client portfolios, providing expert financial guidance, and fostering long-term, trusted relationships with manufacturing clients.

Key Responsibilities

• Develop and maintain strong, trusted long-term relationships with key clients and stakeholders within the manufacturing sector, including CFOs, CEOs, and other senior executives.
• Serve as the primary point of contact for high value manufacturing clients, understanding their financial needs and challenges.
• Identify new business opportunities within the manufacturing sector and drive the growth of the client base.
• Collaborate with the bank’s product and services teams to offer customized solutions such as working capital financing, trade finance, equipment financing, and cash management solutions.
• Lead strategic initiatives to expand the bank’s presence and offering to manufacturing clients, including organizing events and outreach programs specific to the sector.
• Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
• Collaborate with senior leadership and segment teams to align the bank’s manufacturing strategy with market opportunities and client requirements.
• Work closely with credit and risk teams to ensure that client proposals align with the bank’s risk management framework.
• Recommend appropriate credit facilities, pricing, and risk mitigation strategies to support the manufacturing clients’ financing needs.
• Establishing and Managing Strategic partnership agreements with key partners within the manufacturing industry.
• Understand the key trends and challenges in the manufacturing industry, how they impact client needs and effective mitigation strategies.
• keeps abreast of the latest developments in the manufacturing sector, understanding the impact of market fluctuations, technological changes, or new regulations on clients' businesses to anticipate client needs and offer relevant solutions.
• Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
• Role Models the Brand and Corporate Values of the Bank both internally and externally.
• Works as part of a team for the purpose of winning together.
• Proposal Writing
• Market Intelligence
• Internal and External Stakeholder management 
• Product Development

Qualifications

Education

• Bachelor’s degree in finance, Business Administration, Economics, or a related field. An MBA or relevant financial certifications (CFA, FRM) is a plus.

Experience

• 8+ years of experience in Corporate or SME banking - relationship management, product knowledge and risk management with at least 3-5 years of experience working specifically with manufacturing clients.
• Proven track record in managing large client portfolios and driving business growth in a banking or financial services environment.
• Strong understanding of the financial needs and challenges faced by manufacturing businesses, including financing, cash flow management, and working capital.
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry.
• Able to apply financial knowledge and skills to achieve business goals.
• Able to identify and minimize potential and inherent risks in banking.
• Communicates effectively and is able to explain complex Business issues.
• Track record of motivating, managing and developing individuals and teams to achieve results.
• Proficient in the use of Banking and office management systems.

Key Competencies & Skills

• Goal focused and able to spot business opportunities.
• Builds networks and maintains strong relationships.
• Able to manage and influence others to achieve results.
• Has passion and drive to achieve results under difficult circumstances.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity, and respect for others.

Management and leadership ability:

• Able to identify, motivate and develop talent within the Bank.
• Capacity to influence decisions at senior management levels
• Communicates effectively
• Drives high performance in teams