Equity Bank Careers

Job Purpose:

The ICT Senior Enterprise Systems Administrator is responsible for the design, implementation, and management of complex IT systems within the organization. This role ensures the stability, performance, and security of enterprise-level applications and infrastructure.

The System Administrator is also responsible for managing the maintenance and security of the company intranet and computer systems. This includes installing antivirus or malware protection software, addressing employee concerns, and creating documentation to assist with computer system usage. Additionally, the System Administrator will coordinate with company leadership to identify and implement new technologies that can enhance the organization's computer systems.

Responsibilities:

System Administrators identify any problems in the system, anticipate potential issues and repair systems and software when necessary. Other duties and responsibilities may include:  

• Setting up new users and giving them access to the intranet 
• Managing and maintaining the file servers 
• Operating the firewall for the organization 
• Monitoring the internet connection for security risks
• Employing the latest security protocols
• Monitoring the local area network (LAN) for threats or errors. 
• Ensuring that employees have secure and efficient computer systems to fulfil their daily job responsibilities. 
• Working closely with IT personnel and company employees to update systems, address security breaches and help troubleshoot issues. 
• Checking for problematic situations and creating procedures to restore computer systems and their functionality.  
• Responsible for coding systems or updating programs by altering code strings if necessary.  

Qualifications

Skills and qualifications: 

The qualified candidate will have skills and qualifications that demonstrate the fact that they can execute their job duties and fulfil the various functions of their role. These include:

• Ability to solve problems in stressful situations 
• Strong attention to detail
• Communication skills
• Ability to explain technical concepts to inexperienced users
• Time management skills 

Education and Training requirements:

• Bachelor’s degree in computer science or a related field.
• Certifications: Microsoft Certified Solutions, CompTIA Server+, Red Hat Certified System Administrator, Red Hat Certified Engineer and VMware Certified Professional.   
• Experience with databases, networks, upgrading hardware and software, designing networks, laying out the infrastructure for LANs, troubleshooting network outages and user troubles and the ability to communicate clearly.  
• Up to date on the latest security protocols for the LAN and wide area network (WAN) and the ability to educate users on how to handle suspicious emails and requests for sensitive information.
• Able to program scripts to run internal functions and have sufficient Unix knowledge.  

Roles and Responsibilities 

• Provide an effective and efficient, coordinating role in the NORAD-FINE project implementation.
• Schedule meetings, track deadlines, and coordinate activities among team members to ensure the project stays on track.
• Maintain and organize project documentation including project work plans, reports, meeting minutes, and other relevant materials.
• Support processing of project documents including budget requests, expenses requests.
• Support the project-implementing staff in documenting and disseminating success stories and lessons learned from project implementation.
• Plan and coordinate project-related events, workshops, and activities for beneficiaries in the regions and collaborate with relevant stakeholders to secure necessary resources, venues, and materials for successful event implementation.
• Under the supervision and guidance of the project manager, support budget management and ensure budget commitments and disbursements are delivered in a timely and efficient manner.
• Ensure timely project administration and management of procurement of services: from consultants and external services providers and partners.
• Support regional project officers in their data quality assurance assignments.
• Provide input when required, into business development initiatives.
• Perform other related duties as required by the programme needs. 

Qualifications

• A university degree in Project Management, Business Administration, Operations or a related degree from a recognized University.
• 1-3 years of experience in an administrative or project support role, preferably within a project management environment
• Ability to manage project documentation, track project progress, and maintain project databases and reports.
• Strong skills in Microsoft Suites. 
• Excellent verbal and written communication skills for effective stakeholder engagement and reporting.
• Strong organizational abilities to manage multiple tasks, prioritize responsibilities, and maintain project schedules.
• Certifications such as Certified Associate in Project Management (CAPM), Project Management Professional (PMP), or PRINCE2 can be advantageous.
• Familiarity with the Blue Economy, Marine Litter, Renewable Energy and Clean Cooking sector is an added advantage. 

Job Purpose Statement 

Responsible for creating, implementing, and evaluating communication and advertising strategies to ensure effective and consistent messaging both internally and externally. The role is essential in maintaining a positive image of the bank, fostering strong relationships with stakeholders, and effectively conveying the bank's mission, values, and achievements. This position reports to the GM - Customer Experience & Communication. 

Key Accountabilities 

Communication Management 

• Developing Communication & PR Strategies: Creating comprehensive communication strategies aligned with the organization's goals and objectives. These strategies may encompass various channels such as media relations, public relations, social media, internal communications, and more.
• Crafting Content: Liaise with internal resources and communication agencies to produce high-quality written and visual content for various communication channels, including websites, blogs, social media, newsletters, reports, and presentations.
• Internal Communications: Facilitate effective communication within the organization, ensuring that employees are well-informed about important updates, initiatives, and developments. This involves creating internal newsletters or using communication tools and platforms.
• Brand Management: Ensure that all communication materials and messages align with brand guidelines and maintain consistency in branding across different platforms.
• Monitoring and Analysis: Track the effectiveness of communication strategies and campaigns, using metrics and analytics to measure success and make data-driven improvements.
• Stakeholder Engagement: Identify key stakeholders and develop tailored communication approaches to engage and maintain positive relationships with them.
• Event Management: Support the planning and execution of communication-related events, such as product launches, press conferences, trade shows, and corporate gatherings.
• Media Monitoring: Keep abreast of industry trends, competitor activities, and relevant news to identify opportunities and potential risks for the organization.
• Budget Management: Tracking the communication budget spend and preparing ROI reports.

Advertising Management

• Developing advertising plans to ensure that the impact is as per the target impact.
• Collaborating with client departments to establish the goals and specifications for each advertising campaign.
• Develop and monitor the advertising budget and seek approval for any changes.
• Obtaining market insights on products, channels and impact to advise on any required reviews on advertising strategy.
• Develop and review advertisement content and designs to align to objectives and brand standards.
• Work with Supply chain department in onboarding service providers and negotiating contracts for advertising initiatives. 
• Overseeing and managing timelines and budgets for advertising campaigns to establish the impact and learnings.
• Conduct brainstorming sessions with teams to develop campaign concepts, ideas and briefs for external service providers.  

Qualifications

Education and experience 

• Bachelor's degree in a communication-related field or commerce in advertising.
• A strong understanding of communication and/or advertising principles and practices – emerging trends, competitor practices, etc
• 5 years of experience in managing communication in dynamic corporate set up with multiple brands or business entities with exposre to advertising management and a track record of developing & implementing communication and media campaigns.
• Knowledge about communication, advertising and brand marketing gathered from commercial media practice or through a PR/Communications agency.
• Demonstrated ability to design and deploy communication content, campaigns and media monitoring. 

Knowledge & Skills  

• Excellent conceptual abilities in developing concepts, ideas and customizing solutions.
• Ability to facilitate brainstorming, build consensus on ideas and cultivate buy in.
• Great Stakeholder Management – Internal and External Stakeholders (service providers, partners, communities and customers)
• Excellent communication and influencing abilities.
• Creativity & Detail-oriented.
• Great leadership capabilities – able to build high performing teams that are homogenous and the embrace Equity values in day to day practice
• Work Culture – able to embrace and influence positive environment where team members are highly motivated.
• Team Development – able to guide, coach and mentor team members to achieve their goals
• Strong reporting skills. 

Technical Competencies 

• Communication and Advertising Strategy and Plans
• Campaign Management – Contract, Budgets and Timelines
• Stakeholder Management
• Impact Management and Monitoring
• Product Knowledge  - Definitions, appeals and value proposition. 

JOB PURPOSE:

To conduct effective scholarship program implementation, coordination, and management, in liaison with the scholarship management team, for the Elimu Program while building and cultivating sustainable key relationships with all the program stakeholders during the program’s implementation period.

MAIN DUTIES AND RESPONSIBILITIES:

• Accurate and timely Reimbursements of incurred costs to branches through the EGF Data Management Information System (DMIS).
• Accurate documentation of financial transactions including fee payment to schools and stipend payments for financial reporting to partners.
• Financial reporting - ensure all the necessary documentation required in reporting to partners is available and scanned. Facilitate secure storage of all program documents, well referenced for ease of retrieval.
• Plan and coordinate Education and Leadership forums including Bi-annual Education and Leadership Congress, Branch Champions, and Gender Champions Training, among others.
• Track and report any gaps in data captured in DMIS.

Qualifications

Key Competencies

• Communication skills
• Information gathering skills.
• Confidentiality
• Diligence.
• Adaptability

JOB REQUIREMENTS:

• Bachelor’s degree in IT-related or business-related course such as Bachelor of Commerce, Accounting or Finance.
• Minimum of 1-year relevant experience in use of MS Word, Ms Excel, or Ms Access
• Relevant qualifications or experience in accounting is an added advantage.
• Be computer literate Skills/Experience Required

Job Purpose Statement 

This role is responsible for planning and executing all media activities including advertising; targeted campaigns and activation programs through the different digital media channels and agencies while ensuring that the return on investment is realized. This position reports to the Digital and Social Media Manager.

Responsibilities 

• Implement Digital and Social Media plans and budgets in line with agreed results for the function.
• Implement social media context strategy and plans through content development and execution through scheduling content for the various social media handles.
• Provide content where required to web content teams to ensure that content on websites is updated based on the developments within the business and internally set timelines for regular changes.
• Ensure that all handles are well designed and align to the brand standards.
• Execute all social media activities by ensuring the right content is scheduled and posted on the sites and responses monitored through active social media engagements.
• Track the issues emerging and ensure that the social media and digital activities and aligned and leverage, where possible, to the valuable happenings.
• Monitor the metrices for the different social media platforms and ensure that the target reach and level of engagement is achieved.
• Maintain a positive working relationships with stakeholder to foster the delivery of services.

Qualifications 

• A university degree in media studies or journalism or any related field.
• Must have at least 2 years’ experience in social media management either through an agency or within a competitive corporate setting.
• Must have a solid understanding of digital media landscape, practices, value proposition and effective ways of working with agencies and other channels.
• Must be excellent in both verbal and written English.
• Be a hands-on person and a trend spotter in the communications sector.
• Must have good stakeholder management skills – to mobilize consensus, consult effectively, influence decisions and trade-offs.
• Ability to make compelling business cases, negotiate and influence results.
• Be passionate and bring a unique set of skills to the company, expanding on its existing knowledge. 

Job Purpose Statement 

This role is responsible for planning and executing all media activities including advertising; targeted campaigns and activation programs through the different digital media channels and agencies while ensuring that the return on investment is realized. This position reports to the Director - Communications. 

Responsibilities 

• Develop and implement Digital and Social Media Strategy aligned to the overall department strategy and the larger Equity Group Strategy.
• Develop Digital and Social Media plans and budgets in line with agreed results for the function.
• Recruit digital and social media agencies in collaboration with the Media Buying and Planning Manager – Digital and social media and set expectations in terms of Terms of Reference. 
• Develop social media context strategy and plans and support the officers in developing and scheduling content for the various social media handles.
• Work with the web content teams to ensure that content on websites is updated based on the developments within the business and internally set timelines for regular changes.
• Ensure that all handles are well designed and align to the brand standards.
• Oversee all social media activities by ensuring the right content is scheduled and posted on the sites and responses monitored through active social media engagements.
• Track the issues emerging and ensure that the social media and digital activities and aligned and leverage, where possible, to the valuable happenings.
• Monitor the metrices for the different social media platforms and ensure that the target reach and level of engagement is achieved.
• Overseen the Communications Officers – Digital and social media by ensuring that they are properly guided, trained, and that they are meeting the expectations.
• Offer coaching and mentorship to colleagues and stakeholders on the relevant areas of work with the objective of collaboratively realizing the company objectives.  

Qualifications 

• A university degree in media studies or journalism or any related field.
• Must have at least 5 years’ experience in social media management either through an agency or within a competitive corporate setting.
• Must have a solid understanding of digital media landscape, practices, value proposition and effective ways of working with agencies and other channels.
• Must be excellent in both verbal and written English.
• Be a hands-on person and a trend spotter in the communications sector.
• Must have good stakeholder management skills – to mobilize consensus, consult effectively, influence decisions and tradeoffs.
• Ability to make compelling business cases, negotiate and influence results.
• Be passionate and bring a unique set of skills to the company, expanding on its existing knowledge. 

Job Purpose 

The role will be responsible for developing and implementing strategies to maximize utilization across the delivery teams in the Product House, track time and cost associated with ongoing projects from a talent perspective and manage relationships with Talent Vendors.  

Job Overview 

The Talent Operations function is responsible for coordinating Talent Requirements between the Product House and the HR Team. This role involves working with Delivery teams to identify Talent Requirements based on the Project Pipeline(s), managing a Talent Database containing all Talent Biodata and task allocation. The Talent Operations Head plays a pivotal role in aligning HR and operations functions with the organization's goals, ensuring efficiency, and maintaining compliance. 

KEY RESPONSIBILITIES:

Talent Management & Acquisition: 

• Maintaining a database with all Talent details, and updating as and when necessary, based on team or project reassignment, promotions and/or role changes, Contract end date, etc.  
• Working with the Recruiting team from HR to onboard required Talent in alignment with the Delivery Team requirements and the overall Organization objectives.  

Reporting: 

• Reporting to various stakeholders on multiple tracking metrics regarding the Talent pool, and open roles.  

Demand Planning:

• Vendor Management: Build and maintain relationships with existing and new vendors and advising in which roles and/or project types can be outsourced to which vendors based on their strengths and capabilities.  
• Coordinate time sheets.

Operations Management: 

• Oversee administrative and operational functions, such as facilities management, procurement, vendor relationships, and office services. 
• Ensure efficient and cost-effective operations.  
• Track expenses, identify cost-saving opportunities, and report on financial performance. 

Training and Development: 

• Coordinate, together with HRBP employee training and development programs to enhance skills and knowledge. 
• Identify opportunities for continuous learning and growth. 

Employee Relations: 

• Manage employee relations, address concerns, and ensure a positive workplace culture. 
• Develop and enforce Group policies and procedures. 

Qualifications

Education:  

• A bachelor's degree in business administration, human resources, management, or a related field.  

Experience:

• Five (5) years of relevant experience in HR management, operations management, work force planning, demand planning or a related field.  
• Experience with Smart-sheets will be an added advantage. 
• Experience in a Technology environment will be an added advantage. 

Knowledge: 

• Strong understanding of HR principles, practices, and employment laws. 
• Knowledge of operations management, process improvement, cost control and demand planning. 

Skills: 

• Strong leadership and managerial skills. 
• Excellent communication and interpersonal skills. 
• Excellent influencing skills 
• Analytical and problem-solving abilities. 
• Advanced Spreadsheet skills  
• Financial management and budgeting skills. 
• Proficiency in using technology and software relevant to HR and operations. 

Position Overview: 

As the Business Planning, Assistant Manager, will assume a pivotal role in supporting the Head of Business Planning by coordinating a diverse range of activities, projects, and communication products. This position necessitates a blend of strategic acumen, operational proficiency, and robust leadership capabilities to ensure the seamless functioning of the product house and contribute to its success. 

Primary Responsibilities: 

Operational Management:

• Drive operational efficiency by supporting product house processes, workflows allocation within the product house.
• Engage with product house teams and facilitate cross-functional coordination, enhance communication, and encourage collaboration across teams.
• Identify bottlenecks, risks, and opportunities, offering recommendations for enhancement. 

Stakeholder Engagement and Communication : 

• Create communication products and ensure that consistently and articulately communicate effectively to targeted audience.
• Prepare quarterly board reports to IT board committees and the Strategy & Investment committee as per the standard board agenda and priority areas. 

Performance Tracking and Reporting: 

• Regularly track critical key Performance Indicators (KPIs) and support development of new performance measures as need be as per the Product house strategy 
• Monitor and share key insights from performance indicators (KPIs) to gauge the progress and success of product house delivery. 

Qualifications

• Bachelor's degree in a relevant field (business, IT, engineering, product management, project management, etc.).
• Strong Knowledge of appropriate communication and presentation Techniques and Tools (PowerPoint, Excel Analytics) is a must.
• Prior 4-5 years experience in a technology-driven company, banking, or related industry is highly desirable.
• Ability to convey complex information to diverse audiences and creating targeted decks.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong problem solving, quantitative and analytical abilities.
• Robust project management skills, including prioritization, multitasking, and meeting deadlines.
• Analytical mindset with a data-driven approach to problem-solving.
• Strong leadership and interpersonal skills. 

Job Descriptions:

A customer service manager (CSM) is responsible for the overall success of a company's customer service department. Their role includes: 

• Leading a team: Managing a team of customer service representatives, providing feedback, and setting and maintaining standards 
• Ensuring customer satisfaction: Resolving customer issues, handling complaints, and issuing refunds or compensation 
• Improving customer experience: Implementing strategies to improve customer experiences, and responding to customer inquiries 
• Managing the department: Overseeing the budget, setting goals and objectives, and establishing policies and processes 
• Analyzing performance: Compiling and analyzing data to measure performance, and reporting on results to upper management 
• Conducting research: Staying up to date on trends through market research 
• Hiring and training: Hiring and training new personnel 
• Providing learning opportunities: Offering upskilling or learning opportunities for team members 
• Communicating with other departments: Serving as a bridge between the customer service team and other departments within the organization 

Some skills that are important for a CSM include: a customer service mindset, outstanding communication skills, conflict-resolution skills, creative problem-solving ability, and a high level of empathy.

Qualifications:

 Customer service managers need a variety of skills and qualifications, including:

• Customer service skills: The ability to understand and meet customer needs, and exceed expectations when possible 
• Communication skills: The ability to communicate well with customers and lead teams 
• Empathy: The ability to understand and address customer concerns 
• Problem-solving skills: The ability to resolve issues effectively 
• Organizational skills: The ability to manage customer inquiries and team workflows 
• Analytical skills: The ability to understand customer data and improve service strategies 
• Technical proficiency: The ability to use customer relationship management (CRM) software and other service tools 
• Soft skills: Patience, adaptability, and the ability to motivate and inspire team members 
• Education: A bachelor's degree in business administration or a related field 
• Experience: Five years of experience in customer service 
• Report-writing and presentation skills: The ability to write and present reports well 
• Supervisory experience: Three to five years of experience supervising teams 

Customer service managers are responsible for leading a team of representatives to ensure they provide high-quality customer support. They also participate in recruiting, interviewing and training of departmental supervisory staff.