Regional Relationship Manager - Biashara Banking -Coast

Job Purpose:

Reporting to the Regional RM Business, the RM- Biashara Banking has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved. 

The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level. The role is at Assistant Manager Level. 

Key Accountabilities:

Monitoring and Surveillance/Quality Management

• Track on Daily Basis Loans originated at the branch level and smoke out Malpractices.
• Sample Loans disbursed at the branch daily and review decisions made.
• Daily engagement with staff on arrears management.
• Query daily arrears report with the officers and branch.
• Relationship management of the borrowers in the region.
• Ensuring compliance of staff to Policies &Procedures.

Training, Mentorship and Coaching

• Conducting refresher training to branch staff members.
• Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures.
• Enhance the Organization culture and core values among the Sector Team members.
• Handholding, mentoring and coaching the staff within the region on the bank lending processes. 

Growth of business

• Participate in development of Sector Products and reviews based on market needs.
• Seek and manage Partnerships aligned to the Sector objectives.
• In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
• Enforcing service delivery within the stipulated SLAs.
• Organizing and Conducting marketing storms for branches.
• Follow up on closures of business leads generated from the marketing storms.
• Participate in formulation of the Sector strategy and ensures its full implementation. 

Staff Productivity

• Hold weekly performance review discussions with Biashara banking officers in the region.
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
• Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.

Customer service

• Enforcing service delivery within the stipulated SLAs.
• A brand ambassador of equity bank in the market.
• Partnership Engagement
• In charge of regional micro aggregators
• Supporting the Branches in onboarding the various ecosystems and owning them end to end. 

Other roles include:

• Liaison with various Sector internal and external Stakeholders in the Region  
• Update and advise the Segment Head - Biashara Banking on progress of business in the region. 
• Any other duties as may be assigned by the line manager

Qualifications and Experience 

• Business- related university degree
• At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.

Key Competencies and Skills

• Excellent interpersonal skills and demonstrated conflicts resolution skills.  
• Strong coaching skills  
• Strong communication, presentation, and negotiation skills  
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.  
• Individual Leadership skills, Excellent Planning and organizing skills.  
• Mature personality & Team player  
• Flexibility and an ability to change focus areas when needed.  
• Self-motivated and a self-starter
• Excellent understanding of micro finance industry practices.  
• Exhibits an exceptional degree of creativity and resourcefulness.  
• Guides and transfers knowledge to his/ her team.   
• Excellent business relationship management skills and business closure techniques.