Card systems Manager

JOB PURPOSE

• To manage and maintain an efficient Card Management system and deliver quality service to both internal and external customers by ensuring availability of systems at all times (24*7*365)
• To provide IT expertise to partners e.g. Card Business/PMO etc. as and when required and ensure compliance with payment associations (VISA/MasterCard/UnionPay International etc.) 

 KEY RESPONSIBILITIES

• Ensure 24/7 availability of Authorization system and any other systems as required by users 
• Root Cause Analysis of incidents
• Provide second level support for issues raised by system users
• System administration for a healthy platform to service customer requests
• Ensure Card systems are updated to comply with Payment Association Standards (Mandates)  and provision of MIS reports to end users
• Performing systems upgrades, updates when they are due and collaboration of vendors
• Support improvement and delivery of new Card products/services
• BCP for Card systems
• Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
• Management of system resources, application tuning/optimization and performance monitoring
• Payments Card Systems (PCI) Issuing/Acquiring management and user support on Terminal  (ATM/POS) & business applications.
• Knowledge of Operational risk management i.e. AML and KYC principles. 
• Agency Banking systems support 
• Vendor negotiation and contract management
• Project management 
• Adherence to Change management and governance frameworks
• Support improvement and delivery of new products/services
• Integration of E-commerce solutions/platform

Qualifications

• Bachelor’s Degree IT/Computer Science
• Professional Certificate in related field e.g. ITIL/Oracle/Linux/RHEL 7
• Systems administration with at least 5 years’ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)
• Problem-solving, Attention to detail, Communication skills, Organization, Programming, IT Security and Banking
• A minimum of 5 years in IT
• A minimum of 4 years in DB Administration, switch support, payment schemes