DHL Careers

About the role Key duties and responsibilities

• Implement actions as directed to reduce or eliminate health and safety-related risks.
• Achieve daily distribution delivery targets with effective resource and logistics management.
  • Manage driver operations, including recruitment, training, performance, and safety protocols.
  • Supervise site teams to ensure alignment with operational and customer service objectives. 
  • Engage with KBL customers proactively, addressing needs and ensuring high satisfaction levels.
• Oversee daily transport and distribution activities, ensuring timely and accurate delivery of products.
• Coordinate with DHL Supply Chain to ensure seamless integration and execution of logistics services.
• Ensure the team applies the Safety Standards and relevant guidelines.
• Implement defined processes to ensure compliance with all relevant regulatory and local legal obligations.
• Lead and manage a team of drivers, logistics coordinators, and support staff.
• Implement a Behavioural Based Safety (BBS) program on a daily basis to confirm behaviours and processes are followed as specified.
• Maintain strong relationships with internal and external stakeholders, including Kenya Breweries management, DHL Supply Chain, and customers.
• Implement the required security measures to protect the site premises, including the safety of personnel, DSC assets, and of the customer's product for the required area.
• Develop and manage the site’s budget, ensuring cost control and financial efficiency.
• Implement and supervise the adherence of up-to-date processes, work instructions, standard operating procedures, and associated forms to achieve prescribed outputs.
• Respond to or escalate customer issues within clear guidelines and recommend solutions.
• Supervise day-to-day performance, including achievement of agreed customer KPIs and other internal KPIs (e.g. safety, operational, employee-related, etc).
• Implement the Site Development Plan identified actions for the required area.
• Professionally representing DSC to customers.
• Monitor expenses related to transportation and distribution, identifying opportunities for cost savings.
• Ensure proper housekeeping to eliminate workplace hazards.
• Adhere to all DSC Health and safety rules and regulations and those of our clients.
• Ensure accurate and timely reporting of key performance indicators (KPIs), including delivery accuracy, on-time performance, and fleet utilization.
• Develop and manage the site’s budget, ensuring cost control and financial efficiency.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Logistics Experience of 6 years.
• Minimum of 5 years of experience in transport and distribution logistics, with at least 3 years in a supervisory or managerial role.
• Strong knowledge of logistics operations, fleet management, and supply chain principles.
• Strong analytical and problem-solving abilities.
• Proficiency in logistics management software and Microsoft Office Suite.
• Strong understanding of transport logistics operations, processes, and technologies, including supply chain management.
• Excellent communication, collaboration, and leadership skills, with the ability to work effectively across cross-functional teams and influence decision-making at all levels of the organization.

About you

What we offer

• Extensive learning and development opportunities.
• Comprehensive health insurance cover - Inpatient / Outpatient / Dental / Optical.
• Tools for the assigned tasks and results delivery.

In this Head of Sales position   

• Accounts for sales results within the country and leads sales disciplines which coordinate and control strategic activities, initiatives and subjects across the country with direct impact on overall results and high business risk potential
• Develops sales strategy in line with the country's overall business strategy as well as following vertical and horizontal guidelines and objectives
• Drives market growth and customer retention at the country level
• Steers/improves Sales performance through process and performance measurement
• Supports country level customer strategies and contract negotiations
•  Validates country level improvement areas based on pipeline reporting in collaboration with sales effectiveness
• Analyzes the value of key technologies and industry development, and identifies change needs within the country's sales function
• Steers sales performance and refines the country's sales strategies as required
• Analyzes complex issues and modifies working methods in own work area
•  Implements modification within own authority which directly influences the way the division is operating and making money in the country

Stakeholders

• Reaches agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating
• Negotiates critical agreements / contracts and has the mandate / authority to sign them, changing T&Cs significantly
• Approves all major country level sales strategy and development project
• People management
• Determine organizations structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
• Develop a team spirit and multitasking capabilities within the team.
• Plan, organize and direct an efficient and effective function
• Develop KPI’s with team members and monitor individual performance.
• Conduct performance appraisal, including coaching
•  Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
•  Identify training needs and opportunities to develop a highly skilled functional department

Now, here’s what we need from you.

•  In-depth knowledge in the logistics industry.
• Commercially astute with excellent business acumen
• Presentation and facilitation skills.
• Excellent training skills
• Strong Customer-facing and interaction skills
• Excellent Communication skills - spoken and written.
• Outstanding Negotiation and interpersonal skills
• Strong Leadership skills
• Analytical, organizational, and motivational skills
• People Management skills
• Minimum 10 years in Logistics Industry
• Must have worked at the position of an Airfreight Manager for at least 5 years in a reputed Organization.

Role Outline

Support members of the local management team on HR processes and activities across the site. Co-ordinating the HR needs of an organisation, including the designation of work, employee selection, training and development, rewards, performance assessment and union relationship management. Provide specialised services to staff members, and line managers by supporting the processes and systems related to HR management and practices in the following clusters: Recruitment, Industrial Relations, HR Systems, Policies and Procedures, Learning and Development.

Key areas of responsibility include:

To assist Line Management with the implementation and management of Human Resources policies, procedures, systems and practices at operational level.

• Sign-off and submit monthly payroll input.
• Follow-up weekly with Site Management on Kronos Exceptions.
• Validation and sign-off of Kronos hours reports with DC Manager and submission to payroll.
• Assist with absenteeism management.
• Assist with death and disability claims - prepare and submit all necessary paperwork and do follow-ups.
• Provides support and guidance to align HR policies and programs.
• Resource planning, budgeting and cost management.
• Ensure all employee files are up to date.
• Provide support to the DC Manager and Site Leadership Team regarding EOS (MATT Administration / Update, Survey Administration, EOS Process).
• Provide support to DC Manager and Site Leadership Team on IR related matters (disciplinary processes, grievances, hearings, warnings).
• Liaise with DC Manager and Site Leadership Team in assisting with any training needs and implementation of training plans.
• Ensure that you work according to relevant procedures at all times.
• Involvement in new business and projects.
• Successful implementation of HR related functions for OMS.
• Preparation and compliance to various client and business audits.
• Adherence to all SOPs, work instructions, policies and procedures.
• Compliance to MyHR process. 
• Effective HR communication - update communication zones with all relevant HR information and activities.
• Elevate problems or queries to your line manager for resolution.
• Develop strong, trusting relationships with DC Manager, Site Leadership Team, Employees, Clients, and other business stakeholders.
• Co-ordination of succession planning management.
• Co-ordination of performance management.
• Ensure integrity of all information produced at all times.
• Assist in the management and control of overtime.
• Assist in the management and control of the Labour Broker staff.
• If operationally required, assist where needed within the operation.
• Prepare leave documentation (prepared by HRBP).
• Training for new joiners relating to ESS and MSS.
• Site Boards Maintenance.

Qualifications & Experience

• Professional HR Qualification.
• 3 years in HR Generalist Role.
• Experience in a Warehousing / Logistics environment (Advantageous).
• Training & Development (Skills Development).
• Sound Recruitment Knowledge.
• IT literate: Word, Excel and PowerPoint.
• Very good knowledge of IR i.e. Disciplinary hearings, conciliations, arbitrations, Union interactions.

Competencies & Skills

• Administration Skills.
• Communication Skills.
• Logical Thinking.
• Socially Confident.
• Attention to detail.
• Decisiveness.
• Interpersonal Skills.
• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.                                                    

Languages

• English - verbal and written – Fluent.

Travel Requirements

• Less than 25%

In this Head of Sales position   

• Accounts for sales results within the country and leads sales disciplines which coordinate and control strategic activities, initiatives and subjects across the country with direct impact on overall results and high business risk potential
• Develops sales strategy in line with the country's overall business strategy as well as following vertical and horizontal guidelines and objectives
• Drives market growth and customer retention at the country level
• Steers/improves Sales performance through process and performance measurement
• Supports country level customer strategies and contract negotiations
• Validates country level improvement areas based on pipeline reporting in collaboration with sales effectiveness
• Analyzes the value of key technologies and industry development, and identifies change needs within the country's sales function
• Steers sales performance and refines the country's sales strategies as required
•  Analyzes complex issues and modifies working methods in own work area
•  Implements modification within own authority which directly influences the way the division is operating and making money in the country

Stakeholders

• Reaches agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating
• Negotiates critical agreements / contracts and has the mandate / authority to sign them, changing T&Cs significantly
• Approves all major country level sales strategy and development project
• People management
• Determine organizations structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
• Develop a team spirit and multitasking capabilities within the team.
• Plan, organize and direct an efficient and effective function
• Develop KPI’s with team members and monitor individual performance.
• Conduct performance appraisal, including coaching
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
•  Identify training needs and opportunities to develop a highly skilled functional department

Now, here’s what we need from you.

•  In-depth knowledge in the logistics industry.
•   Commercially astute with excellent business acumen
•  Presentation and facilitation skills.
•  Excellent training skills
•  Strong Customer-facing and interaction skills
•  Excellent Communication skills - spoken and written.
•  Outstanding Negotiation and interpersonal skills
•  Strong Leadership skills
•  Analytical, organizational, and motivational skills
•  People Management skills
•  Minimum 10 years in Logistics Industry
•  Must have worked at the position of an Airfreight Manager for at least 5 years in a reputed Organization.

 We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

About the role Key duties and responsibilities

• Ensure safe vehicle turnaround time/transit time to various delivery destinations is met.
• Professionally representing DSC to customers.
• Adhere to all DSC Health and safety rules and regulations and those of our clients.
• Ensure safe vehicle turnaround time/transit time to various delivery destinations is met.
•  Responsible for the vehicle safety and standard quality requirements, including all legal requirements by law.
• Ensure that the vehicle in use is in good condition for delivery and that any anomaly is reported in good time for corrective measures.
• Ensure you are familiar with the standard operating procedures for loading and offloading at the distribution centre you have been assigned and to each distributor/customer you deliver to. This includes ensuring all documentation related to deliveries and from deliveries are filled and signed where necessary and returned to the appropriate offices.
• Timely reporting of all potential risks, near misses, breakdowns, and accidents to your immediate supervisors.
• Complete routine vehicle checks and ensure that the vehicle achieves the set target of fuel consumption (Km/L).

About you

•  3+ years’ experience in Driving Heavy Commercial vehicles.
•  O-level school certificate.
•  Certificate in mechanics.
•  HGV/Artic driving license/Trailer or Truck Accredited.
• Excellent communication skills (verbal and written).
• Well-organized individual and results oriented.

What we offer

• DHL Supply Chain has a truly international, Inclusive, and diverse working environment, with a strong emphasis on values and team-based leadership along with an open and engaging company culture.
•  Extensive learning and development opportunities.
• Health insurance - Inpatient / Outpatient / Dental / Optical.
• Tools for the assigned tasks and results delivery.

About the role Key duties and responsibilities

• Ensure safe vehicle turnaround time/transit time to various delivery destinations is met.
• Professionally representing DSC to customers.
• Adhere to all DSC Health and safety rules and regulations and those of our clients.
• Ensure safe vehicle turnaround time/transit time to various delivery destinations is met.
• Responsible for the vehicle safety and standard quality requirements, including all legal requirements by law.
• Ensure that the vehicle in use is in good condition for delivery and that any anomaly is reported in good time for corrective measures.
• Ensure you are familiar with the standard operating procedures for loading and offloading at the distribution centre you have been assigned and to each distributor/customer you deliver to. This includes ensuring all documentation related to deliveries and from deliveries are filled and signed where necessary and returned to the appropriate offices.
• Timely reporting of all potential risks, near misses, breakdowns, and accidents to your immediate supervisors.
• Complete routine vehicle checks and ensure that the vehicle achieves the set target of fuel consumption (Km/L).

About you

• 3+ years’ experience in Driving Heavy Commercial vehicles.
•  O-level school certificate.
•  Certificate in mechanics.
•  HGV/Artic driving license/Trailer or Truck Accredited.
• Excellent communication skills (verbal and written).
• Well-organized individual and results oriented.

About the role Key duties and responsibilities

• Ensure safe vehicle turnaround time/transit time to various delivery destinations is met.
• Professionally representing DSC to customers.
• Adhere to all DSC Health and safety rules and regulations and those of our clients.
• Ensure safe vehicle turnaround time/transit time to various delivery destinations is met.
•  Responsible for the vehicle safety and standard quality requirements, including all legal requirements by law.
• Ensure that the vehicle in use is in good condition for delivery and that any anomaly is reported in good time for corrective measures.
• Ensure you are familiar with the standard operating procedures for loading and offloading at the distribution centre you have been assigned and to each distributor/customer you deliver to. This includes ensuring all documentation related to deliveries and from deliveries are filled and signed where necessary and returned to the appropriate offices.
• Timely reporting of all potential risks, near misses, breakdowns, and accidents to your immediate supervisors.
• Complete routine vehicle checks and ensure that the vehicle achieves the set target of fuel consumption (Km/L).

About you

•  3+ years’ experience in Driving Heavy Commercial vehicles.
•  O-level school certificate.
•  Certificate in mechanics.
•  HGV/Artic driving license/Trailer or Truck Accredited.
• Excellent communication skills (verbal and written).
• Well-organized individual and results oriented.

What we offer

• DHL Supply Chain has a truly international, Inclusive, and diverse working environment, with a strong emphasis on values and team-based leadership along with an open and engaging company culture.
•  Extensive learning and development opportunities.
• Health insurance - Inpatient / Outpatient / Dental / Optical.
• Tools for the assigned tasks and results delivery.

Job Purpose:

Implement business development plans and processes to generate new/ additional business, maximize profit and grow market share in line with business strategy, financial objectives, Group guidelines and policies.

Key Responsibilities:

• Implement business development plans and processes to achieve targeted customer growth and retention rate, revenue targets and budgets
• Deliver complex projects and initiatives to develop new business and maximize exposure for DHL amongst targeted prospects.
• Deliver market studies and feasibility studies to assess market potential and analyse target groups.
• Prospect new business development opportunities through market research, developing marketing initiatives, etc.
• Initiate contact with targeted prospects, identify decision makers and work to understand strategic business challenges and priorities.
• Assess prospective customer needs and matches these with DHL’s services.
• Develop leads, conduct pre-proposal visitations, prepare complex proposals, and conduct negotiations to close.
• Acquire, develop and maintain relationships with prospects and potential key accounts including prospects highest buying levels and coordinate the activities of prospect-focused teams.
• Aggressively seek and initiate new business relationships with non-buying accounts that have been targeted by the company.
• Partner with local, district and regional management to coordinate customer requests and services that are being promoted.
• Be aware of key trends and developments impacting business impacting own business development plans.
• Coordinate sales efforts with inside sales and provide flow of data on account competitors and suppliers to product management.
• Regularly enhance quality or value of existing business development methods and techniques and resolve problems that may not be clearly defined.
• Convince external parties to accept complete proposals and programs, typically others have an interest exists to accept new concepts, practices and approach.
• Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed.
• Successful delivery of new business opportunities

Qualifications and Experience:

• Essential: Matric
• Essential: Degree or equivalent
• Minimum of 6 years of experience in Sales or Account Management.
• Experience in Contract Logistics Industry.

Competencies, and Skills:

• New Business Development, Account Management, Selling, Cross-Selling, Persuasion, Customer Value Proposition,
• Value Added Services, Sales Proposals, Contract Negotiation, Sales Forecasting, Revenue Growth, Change
• Management, CRM, Entrepreneurship, Marketing, Sales Channels, Salesforce, DHL Business Knowledge, Business
• Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing,
• Feedback, Presentation & Storytelling, Facilitation

Stakeholders:

• Convince other subject matter experts to accept new concepts, practices, and approaches.
• May cooperate with and coordinate 3rd parties e.g., external service providers.
• Build strong, trusting cross-functional relationships with DHL managers.
• Understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.
• Provide technical guidance to line managers and employees.

Management Responsibility:

• Individual contributor who may manage two or fewer employees
• May direct the work of other lower-level professionals or manage processes and programs
• Coach, review and delegate work to lower-level professionals

Languages:

• Proficiency in English, both verbal and written.

Overall, Role Purpose

• Effective sorting and processing of outbound and inbound shipments at the service centre with respect to service standards, productivity and operating procedures/Global SOP. Can be deployed on route to perform courier roles if and when a business need arises.

KeyResponsibilities:

• Reweigh of Outbound (OB) shipments
• Sort and bag Out-Bound shipments as per the Standard Operations bagging guide.
• Sort In-bond (IB) shipments as per the courier routes/loops plan.
• Sort & process 3rd party onforwarding of Inbound shipments.
• Inspect & process Out-Bound shipments from 3rdparty agents.
• Process all Out-Bound shipments in a timeous manner to ensure they catch correct/targeted flights.
• Ensure all shipments in the SVC warehouse are correctly scanned for visibility to the network.
• CIA paperwork imaging for all WPX Out-Bound shipments
• Housekeeping, DHL 5s approach in thewarehouse.
• Proactive reporting of any faults on Operations systems or equipment to ensure Operations are not impacted.
• Punctuality and effective pre-shift planning.
• End of shift reports and handover.
• Execute any other responsibility assigned by Service Centre Operations Supervisor or Service Centre Operations Manager.
• Observe Safe Work Practice (SWP)
• 100% compliance to Global(SOP), Standard operating procedures and policies.

Skills / Qualifications

• Software skills (Word, Excel, PowerPoint, etc.)
• Communication skills (English), spoken and written.
• Excellent interpersonal skills
• Flexible and ability to adapt to change in a positive manner.