Senior Road Freight Specialist

NairobiKE

Full-time

Bachelor

4 days ago03/11/202504/10/2025

- Accepting Applications

Key Tasks

  • Coordinate development and implementation of the Saloodo! operations strategy and plans leveraging our unique digital Saloodo! platform
  • Ensures that Saloodo! provides consistent customer experience to carrier & shippers – considering local requirements as needed
  • Identifying new opportunities to grow and expand the customer base, actively engage with customers to develop our business
  • Monitor the day-to-day operations of the team to provide smooth logistics operations
  • Supervise and resolve issues in delivery of activities to ensure smooth operational flow
  • Ensure planning and management of human resources, materials and logistics infrastructure to deliver logistics services to our clients
  • Support other team members by supervising operations and provide backup for absence/ peaks in operational activities
  • Conduct regular reviews with Carriers on operational performance and delivery against the agreed performance objectives
  • Analyse daily, weekly and monthly development of key KPIs
  • Support business development/ account management on contractual/ commercial issues
  • and customer/ Carrier renewal planning
  • Identify and propose opportunities to grow business with and retain existing customer base, and support development and execution of customer business plan
  • Communicate policies and ensure compliance with company/ local statutory obligations and legislation related to safety, health, security environment & quality
  • Detect issues, identify opportunities and implement practices focusing on delivering improvement and enhanced productivity
  • Actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers & carriers to drive the success of the Saloodo! platform
  • Collaborate with country teams who perform day to day responsibilities such as customer service, incident management or carrier review meetings
  • Establish regular carrier meetings and ensures that these are conducted for all key carriers quality
  • Oversee, develop and manage all road freight operations

Now, here’s what we need from you.

  • Extensive knowledge in export & import Operations
  • CCO certified user on CW1
  • Admin user capability on SALOODO!
  • Good administration skills
  • Great command of Microsoft Office applications (especially Excel)
  • Good time management skills
  • Customer Management Skills
  • Be able to communicate with customers effectively and have a great telephone etiquette
  • Be a team player
  • Be able to work under pressure and be an achiever
  • Must be self-motivated
  • Must have good inter-personal skills
  • Good negotiating skills and be able to influence customers & suppliers
  • Ability to work unsupervised
  • High level of attention to detail
  • Achievement oriented

 Experience Level

  • 3-4 years’ experience directly related to the duties and responsibilities specified.

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary.

Interested and qualified? Go to DHL on careers.dhl.com to apply

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