4G Capital Careers

The Product Manager is responsible for managing the development and delivery of products that align with customer needs and company objectives. They will work closely with cross-functional teams to deliver features and improvements that add measurable customer and business value. By focusing on product-market fit and driving enhancements, the Product Manager ensures continuous growth, customer satisfaction, and profitability, while contributing to the overall product strategy

Roles & Responsibilities

Manage the development and lifecycle of a product or product line, focusing on meeting customer needs and achieving business goals..

• Product Strategy and Vision
• Work with senior leadership to shape the product vision for your assigned product(s), aligning it with broader company goals.
• Understand customer pain points, competitive landscape, and emerging market trends to drive innovation
• Roadmap Management
• Own the product roadmap for specific features or initiatives, ensuring it reflects the needs of the business and customers
• Regularly update the roadmap, communicating with cross-functional teams and ensuring alignment on priorities
• Agile Product Design and Delivery
• Collaborate with the development team, writing clear user stories and requirements, and ensuring they understand the goals of each feature.
• Actively participate in sprint planning, daily standups, and retrospectives, driving successful and timely product releases
• Stakeholder Communication
• Keep stakeholders updated on product progress, decisions, and challenges, ensuring transparency and alignment.
• Provide data-driven updates to leadership on product success and areas for improvement
• Customer Research & Feedback
• Engage in regular customer research to gather insights on product performance and opportunities for improvement.
• Incorporate feedback into the product development process to iterate on features and improve user experience
• Collaboration & Team Leadership
• Collaborate with design, marketing, engineering, and operations to ensure smooth delivery and a cohesive product experience.
• Take initiative in fostering cross-functional alignment, ensuring everyone is working towards shared product goals.

Required Skills for a Product Manager

• Agile Product Delivery: Strong experience with agile methodologies and product delivery, familiar with key tools (e.g., JIRA, Asana) and agile principles.
• Technical Collaboration: Ability to collaborate effectively with engineering teams, with a working knowledge of QA, testing, and product deployment processes.
• Design Collaboration: Experience working with designers and familiarity with design tools (Figma, Sketch, etc.), with an understanding of user experience best practices.
• Time Management & Organization: Ability to manage multiple priorities in a dynamic environment, delivering products on time with limited supervision.
• Product Management Experience: Demonstrable experience managing products or features through their entire lifecycle, from conception to launch.
• Strategic Thinking: Experience developing product strategies and aligning them with business goals.
• Technical Aptitude: Familiarity with software development and web technologies, with the ability to collaborate with technical teams.
• Product Marketing Understanding: Working knowledge of product marketing strategies and their role in product success.
• Creative Problem Solving: Strong problem-solving skills and the ability to think creatively when addressing challenges.
• Clear Communication & Documentation: Ability to communicate ideas and decisions clearly and create organized product documentation.
• Customer Research & Insights: Experience in gathering customer feedback and using it to guide product development decisions

Roles & Responsibilities

• Strategic procurement Planning: The procurement manager will develop the company procurement plan in line with the budget and department projection. They will analyze the market prices and trends to ensure the company gets competitive pricing for all spends and that purchase orders are done on time while creating efficiency in the business.
• Supply chain management. They will effectively oversee the end to end procurement process, vendor onboarding and prequalification, negotiating terms, purchasing items, receiving and inspecting goods/services and ensuring quality is adhered to as well as the disposal process in line with the company procurement policy .
• Develop and implement policies and procedures that promote efficient vendor management from sourcing and pre-qualification of suppliers to negotiation of contract terms and agreement on pricing, credit terms and payment cycles. Influence medium to high level negotiations and long-term partnerships with major suppliers to ensure sustainable spending is achieved.
• Develop and implement a clearly defined internal process to raise, receive and approve all purchase requisitions in accordance with company procurement policy and budgets. This should have proper controls in place and incorporate documentation and records that can be reviewed during reference and audit.
• Budgeting - Participate in financial planning by providing insight i.e., on operational and capital equipment budgets from analysis on past expenditure, advice on pricing options based on supply costs, etc., in an effort to positively influence the company’s bottom line.
• Tender - conduct the tendering process for big spend purchases for the company in line with the procurement policy.
• Contract management - Efficiently manage and maintain up to date branch leases, service agreements, review policies & procedures, including redesigning the operation of Occupational health & Safety for compliance. This includes monitoring, tracking legal changes and avoiding risk of non compliance.
• Team Leadership - Supervise and mentor a diverse team of Procurement, Store and Administration staff to ensure effective collaboration and exceptional results.They will provide guidance, support, and professional development opportunities to the team .

Required Skills for a Procurement manager

• Bachelor's Degree in Finance, procurement or a related field
• 7+ years experience in procurement position with at least 2 years in a supervisory role.
• Professional diploma in procurement and supply chain eg..CIPS
• 5+ years experience in an ERP system
• Keen on operational excellence and process improvements to achieve efficiency and effectiveness.
• Ability to work both independently and as part of large, cross functional teams where competing demands must be carefully prioritized and managed
• Outstanding communication and interpersonal skills
• Ability to present information and analysis in a credible, confident, and influential manner
• Good negotiation skills
• Contract management

Job Purpose

• The Commission Based Call Center Agents(CBCC) purpose is to manage delinquent customer portfolio and to recover any overdue monies in line with 4G Capital. They will be liaison between our company and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Roles & Responsibilities

• To manage work queues to ensure all delinquent queues are actioned.
• Capture all call information accurately through system interactions
• Make contact with defaulting customers by calling them with an aim of negotiating a settlement of the arrears
• Monitoring collection accounts allocated on a daily basis and take appropriate actions to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
• To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G Capital policies.
• To achieve the monthly collection target.
• All communication whether written or oral to be in line with the 4G Capital quality standards.
• To be at work on time in line with your allocated shift.
• To adhere to break schedules as defined in the shift patterns.
• All calls to be recorded and stored as defined in the 4G Capital policy.
• Other ad hoc tasks as defined by the Call Center Manager.
• Identify and escalate deceased or disabled customers to collections management for review or collection termination.
• Work closely with the branches on their bad debt portfolio.

Required Skills for a Commission Based Call Center Agent

• 6 months – 1 year of call center experience preferably in collections
• A diploma/bachelor's qualification in a business related course
• Computer literacy is mandatory
• Previous call center or collections experience in retail or financial services advantageous
• Fluent in English (written and verbal) and Swahili will have an added advantage.
• High communications & presentation skills
• Ability to handle confidential information
• Organisational skills with attention to detail
• Excellent time management skills and ability to multitask and prioritise work
• Attention to detail and problem-solving skills
• A Strong service ethos is essential
• A can do, proactive, energetic attitude towards your work and people is a must.
• A good self- manager,
• You need to be a strong team player, prepared to get your hands dirty
• A ‘make it happen’, positive, energetic attitude to your day-to-day work
• Enthusiasm to hit the highest standards
• A practical approach to issues and challenges
• A desire to make a difference every day.
• Ability to work independently and as a team to meet deadlines, goals and objectives

Roles & Responsibilities

• Work in pairs with Loans Officers and Collections Officers
• Support and maintain an excellent work environment to achieve branch targets
• Deliver first rate customer service
• Build excellent relationships with customer-partners and opinion leaders in catchment area
• Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
• Assist in contacting debtors to receive payment
• Assist in following up on defaulters to recover payments
• Carry out customer education and maintain relationships
• Assist in maintaining exhaustive and accurate Debt Management Forms
• Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means
• Assist in spoof calling
• Forward defaulter files to HQ collectors on appropriate date

Required Skills for a Sales and Collection Internship

• A good level of general education- Diploma or degree
• Computer literacy
• Education background in sales/Marketing
• Experience in a related field will be an added advantage
• Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage
• Ensuring active support in Sales and Business Development
• Enforcement of contract and repayment obligations
• General support to all tasks
• Timely communication to customers and all stakeholders
• Support in Branch Operations
• Information Collection
• Integrity and ability to work in consumer finance.
• High motivation and self-starter attitude.
• Functional problem solver.
• Process discipline and ability to follow SOPs.

Roles & Responsibilities

• Support in maintaining the data integrity and ongoing quality control of the company’s data warehouse and source data spanning operations in multiple countries
• Support in maintaining the company’s dashboards used for day-to-day operations and decision making, including creating new data visualizations and analytical reports
• Use advanced analytical techniques to create automated solutions to connect data sources,extract, transform and structure data to support continuous monitoring of operations, risk and compliance, customer success, finance, and product.
• Identify process gaps and develop solutions to increase adherence to the company’s SOPs
• Support with cross functional stakeholders to evaluate, recommend, and design new data solutions, analytical tools, and processes for improved data collection and aggregation
• Anticipate internal stakeholder needs and identify new business and technology Requirements
• Lead and design deep dive research projects, including support for ad-hoc analytical projects and strategic initiatives
• Train company staff and personnel on how to use and interpret data presented within analytical platforms

Required Skills for a Senior Product Manager

• Bachelor's Degree (Computer Science, Finance, Economics, or a related field preferred)
• 2-3 years of data analytics, data visualization and data manipulation experience
• 2+ years experience with financial products, product pricing, and portfolio analysis
• 1+ years experience working in the finance and banking sector
• Experience with data visualization tools including Looker, Tableau, Power BI, etc.
• Experience with Python and SQL scripting
• Some experience identifying and structuring metrics, visualizations, and research projects based on business needs, requirements, and goals
• Some experience with data manipulation and data management best practices
• Advanced level of proficiency with Microsoft Excel, including experience with VBA
• Ability to work both independently and as part of large, cross functional teams where competing demands must be carefully prioritized and managed
• Outstanding communication and interpersonal skills, including the ability to tailor presentations, visualisations, and reports to the appropriate audience
• Ability to present information and analysis in a credible, confident, and influential manner