4G Capital Careers

• We are looking for someone who is deeply passionate about understanding people&'s complex relationships with money. With a strong foundation in both quantitative and qualitative research methodologies, you excel at delivering impactful insights at pace. You are enthusiastic about fostering a culture of learning and experimentation every day.

The role requires close collaboration with all parts of 4GC.

• Define 4G’s overall research practice, with the goal of developing a more thorough understanding of 4G's customers that can be leveraged into more effective product outcomes.
• Lead the planning and delivery of various user research projects, analyse findings, and communicate actionable insights to your team and the wider business.
• Run design-sprints and workshops to translate findings into concrete product outcomes, and ground our designs in validated customer needs.
• Demonstrate a strong qualitative and quantitative focus to generate data-driven insights for innovative projects.
• Engaging your team in research at every stage, from uncovering customer behaviours through data to observing them in action on the field.
• Ensure team and company-wide alignment around 4G’s approach to research, and empower others within the business to conduct their own research projects by upskilling them in best research practices.
• Leadership and development: recruiting, training, and mentoring a Research Associate. Internal growth is very important at 4G, and we want to help our most promising talent rise through the ranks.

Required Skills for a Senior User Researcher

• Bachelor's degree in human-computer interaction, psychology, anthropology, or a related field preferred.
• 5+ years of experience conducting user research in a product development environment.
• Expertise in qualitative and quantitative research methodologies, including usability testing, observational research, ethnographic studies, surveys, and data analysis.
• Proficient in using research tools and software such as UserTesting, Optimal Workshop, and others.
• Ability to synthesise research findings into actionable insights and recommendations.
• Proven ability to work both independently and as part of large, cross-functional teams where competing demands must be carefully prioritised and managed.
• Outstanding communication and interpersonal skills, including the ability to tailor presentations, visualisations, and reports to the appropriate audience.
• Ability to present information and analysis in a credible, confident, and influential manner.
• Strong understanding of UX principles and best practices, with the ability to mentor and guide product teams on effective user research methods.

• 4G Capital Assistant Business Development Manager (ABDM)is responsible for managing distributor and sales manager relationships, ensuring the call center has up to date distributor customer data and contributing to the new business efforts of 4G Capital.

Roles & Responsibilities

• Ensure accurate distributor customer data in his/her region is shared on rolling basis
• In charge of revenue growth in his/her region for both new and existing distributors.
• Onboard new distributors in his/her region through lead generation and cold calling to prospective distributors.
• Ensure collections targets for his/her region are met in liaison with call Centre agents.
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, and partnerships- or, new ways of reaching existing markets.
• Seek out the Key Decision Maker (KDM) contacts in existing and new distributors in his.her region.
• Provide KUZA-specific training to Distributors and their staff to assist in customer conversion.
• Assist in marketing activities.
• Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends, and market opportunities
• Performing such other tasks and duties as the Company may from time to time designate as forming part of the Employee’s job description.

Competences

Required Skills for a Assistant Business Development Manager

• Experience in Customer facing experience on B2B or B2C for a minimum of 5 years in business development
• Experience background in sales & marketing with previous engagement with FMCG, companies is a mandatory requirement
• Must have led a team in a previous role with ability to engage high value distributors or manufacturers
• Must have a university diploma/degree from a recognized institution
• Excellent time management skills and ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• High communications skills
• A can-do, proactive, energetic attitude towards your work and people is a must.
• You need to be a strong team player, prepared to get your hands dirty
• A ‘make it happen’, positive, energetic attitude to your day-to-day work
• Enthusiasm to hit the highest standards
• A desire to make a difference every day.
• Ability to work with ambiguity.
• Computer literacy
• Must have excellent communication skills
• Can work under minimal supervision
• Integrity and ability to lead

• The Call Center Team Leader - Collections at 4G Capital is responsible for managing and optimizing the performance of the collections team within the call center. This role focuses on driving collections strategies, improving portfolio at risk (PAR) management, and maintaining a quality culture through effective coaching, training, mentoring, and motivating the team. The team leader will ensure adherence to collections standards and procedures while fostering team collaboration and strategic impact.

Roles & Responsibilities

• Collections Management: Develop and implement strategic initiatives to enhance the efficiency and effectiveness of collections processes.
• Analyze collections data to identify trends, areas for improvement, and strategies to reduce portfolio at risk (PAR).
• Drive improvements in operations, efficiency, and optimisation of the call center's collections efforts.
• Ensure adherence to all collections SOPs and SLAs.
• Team Leadership: Provide coaching and mentoring to support call center agents in achieving overall and individual collections targets and KPIs.
• Oversee fair portfolio distribution among agents, ensuring balanced workloads and optimized performance.
• Plan and maintain agent shift allocations, ensuring adequate coverage and continuity of operations.
• Quality Assurance: Carry out quality checks and monitor agent calls to identify individual gaps in collections techniques.
• Recommend tailored training and support to help call center agents improve their collections performance.
• Conduct frequent calibration sessions to improve and maintain the quality of collections calls across the call center.
• Listen to agent calls, document interactions with customers, and take appropriate action to resolve issues and enhance collections outcomes.
• Perform daily snap checks and monitor all outgoing messages sent to customers.
• Portfolio at Risk (PAR) Management: Monitor agent-customer interactions to identify and address issues contributing to portfolio risk.
• Implement strategies to reduce PAR and improve collections efficiency.
• Work closely with agents to develop and execute action plans for managing high-risk accounts.
• Resource Management: Ensure all call center equipment is well-maintained and any damage or loss is reported to the Collections Manager immediately.

Required Skills for a Call Center Team Leader -Collections

• Degree or diploma in a Business related course
• Minimum of 1 year of working experience in a similar position with proven performance in collections management
• Self-starter, problem solver, and able to work under minimal supervision
• Integrity and strong ethical standards
• Ability to perform multiple tasks simultaneously with effective time management and organisational skills
• Strong written and verbal communication skills
• High communications & presentation skills
• Ability to handle confidential information
• Organisational skills with attention to detail
• Excellent time management skills and ability to multitask and prioritise work
• A can do, proactive, energetic attitude towards your work and people is a must.
• A good self- manager,
• A ‘make it happen’, positive, energetic attitude to your day-to-day work
• Enthusiasm to hit the highest standards
• A practical approach to issues and challenges
• A desire to make a difference everyday.

• The DevOps Engineer / Site Reliability Engineer (SRE) will bolster our team, ensuring the resilience, scalability, efficiency, and security of our systems on Google Cloud Platform. This dual role will spearhead initiatives in automation, observability, and security, driving the design, implementation, and optimisation of CI/CD pipelines while also focusing on enhancing system observability, resilience, and adherence to security best practices through proactive monitoring, incident response, and robust infrastructure design.

Roles & Responsibilities

• Support in maintaining the data integrity and ongoing quality control of the Reviewing and analyzing products and collating it into management information in a timely fashion for strategic and operational decision making.
• Providing support in modelling of projects and financial appraisals of investments projects and new products and services to drive key investments decisions.
• Communicating technical insight from analytics and modelling to line manager and senior executives in a business-oriented and pragmatic way.
• Providing support for continuous business process reviews, risk identifications and control design as well as compliance monitoring through exception reports.
• Monitoring various business information trends and providing reports to facilitate decision making.
• Monitoring and analyzing infrastructure for ongoing collection and management of qualitative customer data.
• Synthesizing primary research insights with secondary and behavioral data for richer customer intelligence, insights and recommendations for experience improvements and product refinement in line with market needs.
• Developing a robust, iterative product planning and forecasting model with key KPI inputs and P&L, B/S, and cash outputs.
• Continually improving the entire product planning process and financial model in terms of accuracy and efficiency as well as relevancy of insights to the senior management team.
• Ensuring that the business has the needed accurate Product Systems as well as efficient links/accounts between Accounting/Actuals and Planning.
• Prepare strategic and financial well-written, documented, and concise power-point presentations for line and senior management, board, investors, and prospective investors, including presentations on business performance, KPI’s, business strategy, product strategic investments, recommendations, etc. as needed.
• Supporting key business decision-making and strategic initiatives through ad hoc analyses and the building meaningful product models.
• Demonstrating success by using storytelling, data visualization and communication skills to bring the voice of the customer to life across the organisation and ensure that insights enable decision making for the design towards delivering compelling customer value propositions.

Required Skills for a BI Analyst

• Bachelor's Degree (Computer Science, Finance, Economics, or a related field preferred)
• MBA strongly preferred (B.A. /B.S. required).
• 5 years + of Product Management or Data Analysis role
• Advanced Microsoft Excel and PowerPoint skills and an ability to share previous excel iterative budgeting and forecast models and PowerPoint presentations
• Ability to communicate comfortably, confidently, and credibly to share your point of view and expertise.
• Ability to work in a dynamic environment and comfortable collaborating with various teams.
• Demonstrating understanding of product reporting and accounting.
• Proven self-starter and independent problem-solving ability with sense to understand implications of work and probe more deeply when presented with inconsistent or interesting findings.
• Proven ability to manage projects from beginning to completion with a 'can-do' attitude and a proven ability to manage and meet all deadlines.
• Highest standards of accuracy and precision; highly numerate and organized.
• Strong experience in creating Iterative, dynamic product planning model with key drivers/assumptions that reflect the impact to a cash forecast and p&l forecast.

• The Commission Based Call Center Agents(CBCC) purpose is to manage delinquent customer portfolio and to recover any overdue monies in line with 4G Capital. They will be liaison between our company and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Roles & Responsibilities

• To manage work queues to ensure all delinquent queues are actioned.
• Capture all call information accurately through system interactions
• Make contact with defaulting customers by calling them with an aim of negotiating a settlement of the arrears
• Monitoring collection accounts allocated on a daily basis and take appropriate actions to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
• To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G Capital policies.
• To achieve the monthly collection target.
• All communication whether written or oral to be in line with the 4G Capital quality standards.
• To be at work on time in line with your allocated shift.
• To adhere to break schedules as defined in the shift patterns.
• All calls to be recorded and stored as defined in the 4G Capital policy.
• Other ad hoc tasks as defined by the Call Center Manager.
• Identify and escalate deceased or disabled customers to collections management for review or collection termination.
• Work closely with the branches on their bad debt portfolio.

Required Skills for a Commission Based Call Center Agent

• 6 months – 1 year of call center experience preferably in collections
• A diploma/bachelor's qualification in a business related course
• Computer literacy is mandatory
• Previous call center or collections experience in retail or financial services advantageous
• Fluent in English (written and verbal) and Swahili will have an added advantage.
• High communications & presentation skills
• Ability to handle confidential information
• Organisational skills with attention to detail
• Excellent time management skills and ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• A Strong service ethos is essential
• A can do, proactive, energetic attitude towards your work and people is a must.
• A good self- manager,
• You need to be a strong team player, prepared to get your hands dirty
• A ‘make it happen’, positive, energetic attitude to your day-to-day work
• Enthusiasm to hit the highest standards
• A practical approach to issues and challenges
• A desire to make a difference every day.

Job Purpose

The Payroll & Systems Specialist to join our dynamic team will be an all-rounded professional with experience in a busy organization with over 500 staff members. The ideal candidate should be proficient in using HR systems and play a critical role in ensuring accurate, efficient, and strategic payroll processing, while also driving improvements in HR systems and performance management processes. This position supports organizational financial goals by managing payroll-related data, optimizing HR Information Systems (HRIS), and delivering actionable insights on HR metrics. Ultimately, you will play a key role in ensuring our HR procedures run smoothly and efficiently.

Roles & Responsibilities

Payroll Administration and Strategy:

• Process and Oversee Payroll accurately, to manage and process payroll, ensuring compliance with legal requirements and company policies.
• Budget and Expense Management: Collaborate with finance to align payroll processes with budget forecasts, contributing to the overall financial health of the organization.
• Reporting and Insights: Generate detailed payroll and budget reports, providing data-driven insights to department heads to inform strategic decisions.
• Stakeholder Collaboration: Partner with internal and external clients to align payroll activities with organizational goals, addressing and resolving any payroll-related concerns proactively.
• Employee Support: Resolve payroll-related inquiries, ensuring high levels of employee satisfaction and fostering a positive work environment.

HR Information Systems (HRIS) Optimization and needs Analysis:

• Collaborate with HR managers to assess HRIS needs, identify improvement areas, and ensure that HR systems support organizational objectives.
• Data Integrity and Security: Maintain and secure personnel databases, ensuring compliance with data privacy laws and standards.
• Continuous Improvement: Identify opportunities for automation and process improvements within HRIS, and lead system upgrades and integrations to increase operational efficiency.
• Technical Support: Provide training and technical support for HRIS users, promoting effective utilization of HR systems across departments.
• Performance Monitoring: Track and report key HRIS performance metrics, implementing solutions as needed to enhance functionality and user experience.

Performance Management Support:

• Ensure payroll and performance management processes align with the organization’s performance cycle, supporting the evaluation process and compensation adjustments.
• Data Analysis and Insights: Run analysis on performance metrics and compensation data, providing actionable insights

HR Metrics and Strategic Analysis:

• Monitor and report on key HR metrics such as turnover, labor costs, training expenses, and leave. Use data analytics to identify trends and present findings to HR leadership for strategic planning.
• Compliance and Statutory Reporting: Prepare and submit statutory payroll and HR reports, ensuring compliance with relevant labor laws and regulations.
• Expense Optimization: Analyze payroll and labor-related costs, identifying areas to optimize expenses and drive efficiency across the organization.

HR Operations Support:

• Provide support to HR operations as needed, contributing to onboarding, employee relations, and general HR administration to ensure seamless HR support across the organization.
• Audit and Compliance: Conduct periodic audits of HR processes, ensuring adherence to company policies and regulatory requirements.
• Technology and Process Innovation: Stay updated on advancements in payroll systems and HR technologies, implementing new tools and processes that drive HR operational excellence.
• General HR Administration: Provide comprehensive support to the HR department in all administrative tasks and any other duties as assigned.

Required Skills for a Payroll & Systems Specialist

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of proven experience as an HR Generalist, with hands-on experience in a variety of HR functions.
• In-depth understanding of labor legislation and payroll processes, with the ability to ensure compliance with relevant laws and regulations.
• Strong experience in employee relations, including handling conflicts, grievances, and disciplinary processes.
• Exceptional verbal and written communication skills, with the ability to interact effectively with employees at all levels of the organization.
• Strong problem-solving abilities, with a proactive approach to identifying and addressing issues.
• Team management skills, with the ability to work collaboratively and support colleagues in a busy HR environment.

Job Purpose

The DevOps Engineer / Site Reliability Engineer (SRE) will bolster our team, ensuring the resilience, scalability, efficiency, and security of our systems on Google Cloud Platform. This dual role will spearhead initiatives in automation, observability, and security, driving the design, implementation, and optimisation of CI/CD pipelines while also focusing on enhancing system observability, resilience, and adherence to security best practices through proactive monitoring, incident response, and robust infrastructure design

Roles & Responsibilities

• Lead the conception, execution, and management of automated CI/CD pipelines on Google Cloud Platform, leveraging robust services like Cloud Build, Cloud Deploy, and Cloud Run.
• Architect and nurture scalable, fault-tolerant infrastructure on Google Cloud Platform, emphasising resilience, observability, and security, drawing on services such as Compute Engine, Kubernetes Engine, and Cloud Storage.
• Collaborate closely with development teams to seamlessly integrate automated testing and deployment processes into the software development lifecycle, ensuring swift and efficient application delivery while adhering to security requirements.
• Implement and oversee monitoring, logging, and alerting mechanisms on Google Cloud Platform to guarantee system health, performance, and security posture, harnessing tools like Stack driver.
• Develop and refine automation scripts and tools to streamline operational workflows, enhance efficiency, minimize manual intervention, and enforce security policies and controls.
• Spearhead incident response strategies and conduct thorough post-incident reviews, pinpointing root causes and implementing preventive measures to mitigate the risk of recurrence, with a focus on security incident response.
• Proactively identify opportunities to elevate system observability, resilience, performance, and security, championing the adoption of industry-leading practices in SRE and security methodologies.
• Automate infrastructure provisioning, configuration management, and deployment using advanced tools like Terraform, Ansible, or Puppet, ensuring consistency, scalability, and adherence to security standards across environments.
• Evaluate emerging technologies, tools, and methodologies to optimize automation, observability, reliability, and security on Google Cloud Platform, staying abreast of industry trends and best practices.
• Mentor and empower junior team members, imparting knowledge and guidance in DevOps, SRE, and security principles, fostering their professional growth and development.

Required Skills for a Senior Product Manager

• Proficiency in scripting and automation using languages such as Python or Bash, with a deep understanding of software development principles.
• Expertise in containerization and orchestration technologies, particularly Docker and Kubernetes, adeptly managing deployments on Google Kubernetes Engine (GKE) and leveraging Helm for package management.
• In-depth knowledge of networking concepts, including TCP/IP, DNS, load balancing, and firewalls, with hands-on experience in Google Cloud VPC networking, network security, and Identity and Access Management (IAM).
• Mastery of infrastructure as code tools such as Terraform, Ansible, or Puppet, enabling seamless management of Google Cloud Platform resources, configurations, and security controls.
• Familiarity with Google Cloud Platform services such as Cloud Run for deploying and managing containerized applications, Apigee for API management, and Cloud Functions for serverless computing.
• Proficient with version control systems such as Git, utilizing branching strategies and CI/CD pipelines for automated testing, deployment workflows, and security scanning.
• Experience in incident management, security incident response, and post-incident analysis, employing tools like Prometheus, Grafana, and Security Command Center for monitoring, alerting, and security analytics.
• Strong understanding of security best practices, standards, and compliance frameworks (e.g., CIS benchmarks, NIST, GDPR, HIPAA), with hands-on experience implementing security controls and mitigating security risks.
• Excellent communication and collaboration skills, with a proven track record of effectively working in cross-functional teams, driving alignment across stakeholders, and promoting a culture of security and collaboration.
• Relevant certifications such as Google Cloud Professional DevOps Engineer, Certified Kubernetes Administrator (CKA), Certified Information Systems Security Professional (CISSP), or AWS Certified DevOps Engineer are highly desirable

The Pilots and Partnerships Manager will manage the execution and oversight of 4G Capital's pilot projects and strategic partnerships. The role focuses on driving innovation, ensuring successful delivery of pilots, and fostering long-term partnerships that expand the company’s suite of products and services. Collaborating with internal teams and external partners, the Pilots and Partnerships Manager ensures alignment with 4G Capital’s vision and long-term strategy.

Roles & Responsibilities

Project Management:

• Lead the planning and execution of pilot projects from inception to completion, ensuring milestones and objectives are met within budget and timelines.
• Manage cross-functional teams and external partners to ensure smooth execution of pilots.
• Maintain project documentation, monitor progress, and resolve any issues to ensure pilot success.

Partnership Management:

• Establish, manage, and maintain strategic partnerships with external stakeholders to drive 4G Capital’s pilot initiatives.
• Foster long-term relationships that align with 4G Capital’s growth and product expansion goals.

Pilot Execution:

• Oversee the day-to-day operations of pilot projects, ensuring all aspects of the customer lifecycle (onboarding, support, and collections) are efficiently managed.
• Act as the key point of contact for internal teams and external partners involved in pilot activities.

Operational Handover:

• Facilitate a smooth transition from pilot to full-scale operational rollouts once pilot objectives have been met.
• Ensure SOPs are developed and documented, and responsible teams are assigned for ongoing management.

Performance Measurement & Reporting:

• Design and implement a performance measurement framework to evaluate the success of pilots and partnerships.
• Report on key metrics and insights from pilot programs to senior management, providing recommendations for scaling and improvement.

Risk Management:

• Identify potential risks and challenges throughout the pilot phases and implement mitigation strategies to ensure smooth delivery.

Required Skills for a Pilots & Partnerships Manager

• Minimum of 5-7 years of experience in project management, product management, or partnership management.
• Minimum bachelor’s degree in Business Administration, Project Management, or a related field.
• Proven track record in managing and delivering projects in financial services or technology-driven environments.
• Proven experience in managing projects with multiple stakeholders, meeting deadlines, and delivering quality outcomes.
• Familiarity with project management tools and methodologies such as Agile is desirable
• Strong relationship management skills with the ability to collaborate effectively with internal teams and external partners.
• Excellent negotiation and communication skills to maintain strong partnerships.
• Ability to understand and address customer needs throughout the pilot lifecycle.
• Experience in managing customer-facing initiatives and improving customer engagement.
• Proficiency in data analysis to measure pilot performance and inform decision-making.
• Experience in creating and utilizing KPIs to gauge the success of pilots and partnerships.
• Strong problem-solving skills with the ability to adapt to changing circumstances and overcome challenges.

The Product Manager is responsible for managing the development and delivery of products that align with customer needs and company objectives. They will work closely with cross-functional teams to deliver features and improvements that add measurable customer and business value. By focusing on product-market fit and driving enhancements, the Product Manager ensures continuous growth, customer satisfaction, and profitability, while contributing to the overall product strategy

Roles & Responsibilities

Manage the development and lifecycle of a product or product line, focusing on meeting customer needs and achieving business goals..

• Product Strategy and Vision
• Work with senior leadership to shape the product vision for your assigned product(s), aligning it with broader company goals.
• Understand customer pain points, competitive landscape, and emerging market trends to drive innovation
• Roadmap Management
• Own the product roadmap for specific features or initiatives, ensuring it reflects the needs of the business and customers
• Regularly update the roadmap, communicating with cross-functional teams and ensuring alignment on priorities
• Agile Product Design and Delivery
• Collaborate with the development team, writing clear user stories and requirements, and ensuring they understand the goals of each feature.
• Actively participate in sprint planning, daily standups, and retrospectives, driving successful and timely product releases
• Stakeholder Communication
• Keep stakeholders updated on product progress, decisions, and challenges, ensuring transparency and alignment.
• Provide data-driven updates to leadership on product success and areas for improvement
• Customer Research & Feedback
• Engage in regular customer research to gather insights on product performance and opportunities for improvement.
• Incorporate feedback into the product development process to iterate on features and improve user experience
• Collaboration & Team Leadership
• Collaborate with design, marketing, engineering, and operations to ensure smooth delivery and a cohesive product experience.
• Take initiative in fostering cross-functional alignment, ensuring everyone is working towards shared product goals.

Required Skills for a Product Manager

• Agile Product Delivery: Strong experience with agile methodologies and product delivery, familiar with key tools (e.g., JIRA, Asana) and agile principles.
• Technical Collaboration: Ability to collaborate effectively with engineering teams, with a working knowledge of QA, testing, and product deployment processes.
• Design Collaboration: Experience working with designers and familiarity with design tools (Figma, Sketch, etc.), with an understanding of user experience best practices.
• Time Management & Organization: Ability to manage multiple priorities in a dynamic environment, delivering products on time with limited supervision.
• Product Management Experience: Demonstrable experience managing products or features through their entire lifecycle, from conception to launch.
• Strategic Thinking: Experience developing product strategies and aligning them with business goals.
• Technical Aptitude: Familiarity with software development and web technologies, with the ability to collaborate with technical teams.
• Product Marketing Understanding: Working knowledge of product marketing strategies and their role in product success.
• Creative Problem Solving: Strong problem-solving skills and the ability to think creatively when addressing challenges.
• Clear Communication & Documentation: Ability to communicate ideas and decisions clearly and create organized product documentation.
• Customer Research & Insights: Experience in gathering customer feedback and using it to guide product development decisions