Senior User Researcher

• We are looking for someone who is deeply passionate about understanding people&'s complex relationships with money. With a strong foundation in both quantitative and qualitative research methodologies, you excel at delivering impactful insights at pace. You are enthusiastic about fostering a culture of learning and experimentation every day.

The role requires close collaboration with all parts of 4GC.

• Define 4G’s overall research practice, with the goal of developing a more thorough understanding of 4G's customers that can be leveraged into more effective product outcomes.
• Lead the planning and delivery of various user research projects, analyse findings, and communicate actionable insights to your team and the wider business.
• Run design-sprints and workshops to translate findings into concrete product outcomes, and ground our designs in validated customer needs.
• Demonstrate a strong qualitative and quantitative focus to generate data-driven insights for innovative projects.
• Engaging your team in research at every stage, from uncovering customer behaviours through data to observing them in action on the field.
• Ensure team and company-wide alignment around 4G’s approach to research, and empower others within the business to conduct their own research projects by upskilling them in best research practices.
• Leadership and development: recruiting, training, and mentoring a Research Associate. Internal growth is very important at 4G, and we want to help our most promising talent rise through the ranks.

Required Skills for a Senior User Researcher

• Bachelor's degree in human-computer interaction, psychology, anthropology, or a related field preferred.
• 5+ years of experience conducting user research in a product development environment.
• Expertise in qualitative and quantitative research methodologies, including usability testing, observational research, ethnographic studies, surveys, and data analysis.
• Proficient in using research tools and software such as UserTesting, Optimal Workshop, and others.
• Ability to synthesise research findings into actionable insights and recommendations.
• Proven ability to work both independently and as part of large, cross-functional teams where competing demands must be carefully prioritised and managed.
• Outstanding communication and interpersonal skills, including the ability to tailor presentations, visualisations, and reports to the appropriate audience.
• Ability to present information and analysis in a credible, confident, and influential manner.
• Strong understanding of UX principles and best practices, with the ability to mentor and guide product teams on effective user research methods.