The Latest Aviation Jobs in Kenya

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):

• Provide operational coordination and technical support for air operations, ensuring compliance with WFP standards, including risk management processes, to support safe and effective air operations for the humanitarian community.
• Follow up on quality assurance evaluation observations to ensure compliance with the Air Transport Manual, as well as external and internal audits, including the ECHO monitoring visit.
• Draft the Standard Administrative Operating Procedures and ensure its regular update.
• Make evidence-based recommendations, support process reviews, and improvements in methods and practices to maximize performance while ensuring a sound aviation safety culture.
• Follow standard emergency preparedness practices to support WFP at the onset of a crisis.
• Liaise with airport officials, other local authorities, and external parties to obtain necessary clearances, documentation, and authorisations required for air operations.
• Carry out pre-flight actions to ensure that all registered passengers and cargo are duly carried on the flight in coordination with the crew to ensure safe flights.
• Resolve or escalate operational problems, using initiative, liaising with all parties, and navigating complex security landscapes, to ensure their timely resolution in adherence with WFP standards.
• Research, collate, and analyse data, and produce technical reports that enable decision-making and support planning, execution, and reporting in order to ensure contractual performance and to ensure high-quality information management (internal and external).
• Update and further develop existing databases and records, ensuring that relevant information is accurate, organized, and available for others to access, and supports reporting requirements.
• Manage the Customer service Cell and develop a communication strategy with customers.
• Respond to customer queries, following standard processes and obtaining guidance or escalating as required, to ensure timely resolution of all inquiries with a high standard of customer service.
• Build relationships with internal counterparts and external service providers to support the alignment of aviation activities with wider programmes and ensure a coherent approach to air operations.
• Manage the regular user group meetings and carry out regular user surveys.
• In coordination and collaboration with the main stakeholders and as per the UNHAS SAOP manage the eligibility criteria for the use of the service by the humanitarian/development community.
• As the Training Focal Point for UNHAS promote appropriate training activities and capacity building initiatives.
• Identify staffing training needs and contribute to designing, planning, and implementing training programs in coordination with HQ SCDA Aviation Officer in-charge of training.
• Facilitate the implementation and tracking of the training plan/schedule.
• Provide inputs for the Chief Air Transport Officer’s (CATO’s) advocacy and resource mobilization drive for UNHAS.
• Perform other related duties as required.

QUALIFICATIONS AND EXPERIENCE:

• Education: Completion of secondary school education. Post-secondary certificate in air traffic control, flight dispatch, aeronautical engineering or related field is essential for Air Operations roles, desirable for Air Movement roles.
• Experience: Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Main responsibilities

• Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements.
• Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
• Supervise/control and follow up staff attendance and absence.
• Responsible for the disciplinary process of the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees.
• Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
• Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
• Production of daily shift and performance reports

Professional qualification and experience

• Education: University Degree in Business or related field
• Professional Qualifications- Training in Operations & Ramp Handling will be an added advantage.
• Experience: 5 years’ in aviation industry
• Excellent communication and interpersonal skills
• Commercial Acumen
• Good Planner, who pays attention to detail and is a team player.
• Leadership and people management skills
• Problem solving and decision making.