Technology in Programmes Advisor

Trócaire works in partnership with local organisations in the Global South, and with people in Ireland, to tackle the root causes of poverty and injustice. Together, we create positive and lasting change.

Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East.

We have 5 Goals: Defend Human Rights; Achieve Climate & Environmental Justice; Ensure Women & Girls’ Protection, Voice & Influence; Saving Lives and Protecting Human Dignity and Mobilise the Public on the island of Ireland to achieve Global Justice. We work in partnership with local organisations in developing countries, and with people in Ireland, to tackle the root causes of poverty and injustice. Together, we create positive and lasting change. Our work is rooted in Catholic Social Teaching and in our values of Solidarity, Courage, Participation, Perseverance and Accountability.

This post, while based in Nairobi, is situated within the Programme Impact and Learning (PIL) Team in Trócaire. PIL works with country teams and HQ teams to:

• Strengthen Programme Cycle Management (PCM) and Monitoring, Evaluation, Accountability and Learning (MEAL) practices within projects and grants in Ireland and Internationally.
• Support increased accountability to communities within projects and grants, with a particular focus on strengthening community participation and ownership at every stage of the programme cycle.
• Leverage the responsible use of technology to improve the efficiency and effectiveness of Trócaire programmes.

The postholder will be responsible for developing and overseeing a digital strategy for the Global Programmes Division, in line with the organisational Digital Strategy. This includes the use of technology within Trócaire’s human rights, women’s empowerment, Gender Based Violence, climate & environmental justice, and humanitarian programmes, along with using technology to promote more efficient programme and MEAL management practices.

While the Advisor will be based and managed in the Programme Impact and Learning (PIL) team and will work closely with the MEAL Data Collection and Analysis Advisor and the Global MEAL Advisors. The Advisor will also work cross-organisationally with the IT and Enterprise Systems Development team, the Humanitarian and Programmes team, as well as the ICT in Programmes Steering Committee.

Collaboration with HQ and country-based colleagues, particularly MEAL Advisors, and with partners, both remotely and through field visits, is key to the success of this role.

Reporting to Head of Programme Impact and Learning, this is a 3-year fixed term contract and will be based in Nairobi, Kenya with frequent travel to country programmes[1].

Safeguarding Programme Participants-Children & Adults

Trócaire is committed to safeguarding people within our programmes from exploitation and abuse and has specific policies on this commitment (including a Global Code of Conduct) which outlines the expected behaviour and the responsibility of all staff, consultants and other organisational representatives.

Any candidate offered a job with Trócaire will be expected to sign Trócaire’s Safeguarding Policies and Global Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. All offers of employment will be subject to pre-employment checks including satisfactory references and appropriate screening (e.g. police/garda vetting, counter terrorism and anti-trafficking). Trócaire also participates in the Inter-Agency Misconduct Disclosure Scheme and all employees will be subject to this as part of contract of employment.

Key Duties & Responsibilities

Technology for Impact

Work with colleagues across the Global Programmes Division and the ICT in Programmes Steering Committee to:

• Review the current use of technology in Trócaire’s development and humanitarian programmes, identifying areas for new or further investment.
• Review and update the digital strategy for Trócaire’s Global Programmes Division that is in line with the organisational digital strategy and with Trócaire’s localisation and partnership focus.
• Lead out on the implementation of the revised divisional strategy.
• Work closely with country and HQ colleagues to document learning across the organisation on the use of technology in programmes for impact e.g., through case studies.
• Ensure any technology used in programming is ethical, safe and appropriate for partners and people supported and that is complies with GDPR and other relevant data protection requirements.
• Explore and shape emerging best practices on ICT for programmes in the sector through collaboration and engagement with peers internally and externally, including participating in and contributing to NetHope’s ICT4D working group.
• Develop processes and support country teams to manage the adoption, and where appropriate, the scale-up of new technology within country offices.
• Provide advice for new grant applications and proposals as required on areas of innovation and technology, ensuring adequate budgets are allotted for technology.
• Be the focal person in the Global Programmes Division for the testing and roll out of the organisation’s preferred data visualisation platform.
• Lead the piloting and roll out of Trócaire’s data visualisation platform in the GP Division and in a number of country offices.
• Provide support and assistance to country teams so that they can maximise the impact of the software for reporting and data analysis purposes.
• Drive continuous improvement and development of Trócaire’s approach to data visualisation.
• Support the Head of PIL and team colleagues as required on relevant organisational initiatives.
• Closely collaborate with the MEAL Data Collection and Analysis Advisor on the use of CommCare across the organisation.
• Closely collaborate with the Accountability and Learning Advisor to digitise Feedback and Complaints Handling Mechanisms (FCHMs).
• Manage Trócaire’s overall relationship with Dimagi/CommCare.
• Lead organisation wide communication around ICT in programmes initiatives.
• Collaboration with PIL team members, Global MEAL Team and stakeholders. internally and externally to leverage learning and create interest and engagement in PILs work, and foster positive working relationships.
• Support concept note and proposal development for funding calls with ICT elements on an ad-hoc ongoing basis.
• Profile Trócaire’s work on the use of technology in programmes externally and internally.
• Leading: Reflecting our values of Participation & Accountability, acts to inspire and lead others to achieve their potential, demonstrating Trócaire’s values with integrity in order to achieve our organisation’s objectives.
• Communicating: Reflecting our value of Participation, being one organisation, communicating clearly and transparently across, teams, units, divisions, locations and other external organisations. Getting our message across with impact.
• Collaborating: Reflecting our values of Participation & Solidarity, partnering effectively as One Trócaire organisation and, in solidarity, maintains positive relationships built on trust and respect.
• Stewardship of Resources: Reflecting our value of Accountability and decision-making around the best use of resources. Using our resources transparently, sustainably, ethically, fairly & with integrity; acknowledging Trócaire’s reputation in the use of resources.
• Delivering Results: Reflecting our values of Accountability & Perseverance, getting a quality job done through effective performance, planning and decision making.
• Continual Improvement & Learning: Reflecting our values of Participation & Courage, constantly looking to learn and develop self, employees, and partners to better fulfil Trócaire’s’ mission.
• Flexibility & Change: Reflecting our values of Participation & Courage, adapts positively to change and to different ways of doing things; manages or takes part in change processes in a way that is appropriate to role in the organisation.

Data Visualisation

Supporting PIL team initiatives

Behavioural Competencies in Line with Trócaire’s Competency Framework

Person Specification – Essential Requirements

Qualification

Primary degree in a relevant area

Experience

• At least 5 years’ experience in programmes or MEAL roles with at least 3 years’ experience working in an international NGO environment, preferably in an overseas-based position.
• At least 3 years’ experience of using digital technology/ICT to improve programme quality
• Excellent data presentation and report writing skills.
• Expertise in the development and delivery of training and support to colleagues and partners
• Experience in project management
• Experience in providing guidance and often direct bilateral support to colleagues in relevant activities.
• Experience with data visualisation software such as PowerBi or Tableau
• Experience of using digital data collection platforms such as CommCare or Kobo
• Experience of best practice in relation to data protection/GDPR

Skills

• A strong understanding of various technology platforms/tools and their strengths/limitations for use in human rights, women’s empowerment, GBV, humanitarian and livelihoods programmes.
• A strong understanding of best practice in the field of monitoring, evaluation and impact assessment.
• Excellent training and facilitation skills.
• Excellent interpersonal and influencing skills.
• Excellent written, verbal, and communication skills.

Qualities

Ability to build credibility, work with, and influence a variety of colleagues in the development and implementation of systems and processes.

Other

Willingness to travel regularly to Trócaire’s overseas offices and within Ireland/Europe.

Requirements

Qualification

• A research-focused post-graduate qualification, preferably in an international development or technology related discipline.
• Train the trainer or related certification
• Experience of conducting M&E activities within an overseas development/humanitarian context.
• Experience of working with partnership agencies in an overseas development context.
• Experience of multiple analysis platforms and CRM software solutions such as Salesforce
• Experience of liaising with solution providers.
• Experience of project management software solutions.
• Good knowledge of written and spoken Spanish and/ or French
• Good understanding of (Trócaire’s) partnership approach and working with local partners

How to apply

For the candidate with the required experience and passion for the role, Trócaire offers a competitive package of salary and benefits.

To apply for this role please follow the link https://apply.workable.com/trocaire/j/A90F82395E

The closing date for receipt of applications is 22nd February 2023.