Service Support Administrator

• KONE East Africa is looking for an energetic and enthusiastic Service Support Administrator to be based in Nairobi, Kenya. The Service Support Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field.
• This is a unique opportunity to join a team of professionals who thrive to drive great customer service in everything that they do. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

What will you do?

• Support technicians and supervisors in material related requests (PR creation, check availability and follow up on delivery).
• Validation of repair sales leads and any missing information with the help of the maintenance team and/or Technical Helpdesk.
• Manage the repair sales funnel and conduct reviews on targets in sales funnel to make sure we reach our repair business target.
• Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
• Excellent organizational skills – able to perform duties with minimal supervision.
• Strong interpersonal and relationship-building skills both internally and externally
• Previous administrative experience
• Able to provide excellent customer service to customers.
• Good problem-solving skills
• Proficient in Microsoft (Word, Excel, Outlook, Teams) as well as SAP and CRM
• Attention to detail.
• Good communication skills
• Good written and spoken English.

Are you the one?

• Diploma or higher will be advantageous.
• 1 - 2 years of experience in a similar role with strong focus on administration tasks.
• Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
• Excellent organizational skills – able to perform duties with minimal supervision.
• Strong problem-solving, interpersonal, and relationship-building skills both internally and externally.
• Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
• Excellent English language skills both spoken and written.