Service Network Intern

 Purpose/Mission 

The Service Network Intern supports ENGIE Energy Access Kenya’s Service Network unit by assisting in the delivery of excellent after-sales services to customers. This role involves supporting Zonal Sales and Collection Managers in conducting regular training sessions for all Installation and Maintenance Technicians to enhance customer experience. Additionally, the Intern provides technical assistance for field issues to ensure customer satisfaction with ENGIE products and helps maintain an effective and consistent quality of service across all customer interactions.

Responsibilities

• Customer Satisfaction: Assist in ensuring timely product installation and resolution of service tickets according to company policies.
• Documentation: Accurately document installation and maintenance cases using company systems like Power hub and Mysol Fix.
• Installation Validation: Help validate system installations to ensure GPS coordinates and customer traceability for repossessions.
• Cost Monitoring: Monitor transport costs and commissions for installation and maintenance cases.
• Stock Management: Help provide weekly item swap projections and ensure sufficient stock levels in consultation with the Service Centre Manager and Logistics Team.
• Process Documentation: Ensure all service network-related processes and policies are properly documented and up to date.

Knowledge and Skills  

• Knowledge of Excel spread sheets and data entry skills
• Ability to read and interpret electrical data sheets.
• Good time management and organizational skills
• Detail oriented and well-organized
• Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy and quality always.

Qualifications:

• Diploma of Electrical and Electronics from recognized institution
• Knowledge in solar systems is an added advantage.

Language(s): 

• English
• Kiswahili

Technology:

• Microsoft 365 for Business.