Service and Maintenance Coordinator

About the Role

Position Summary and Responsibilities:

Under minimal supervision,

• Generate  work orders for upcoming scheduled maintenance.
• Manage bus incident entries and assign corresponding work orders to individuals
• Make sure work orders are completed within stipulated time with all parts and labor correctly documented.
• Work closely with the service team to ensure there is adequate tooling, equipment and necessary service support items such as lights, PPE, and consumables
• Keep track of Bus odometer readings vs scheduled service and planning the order for the scheduled service.
• Work closely with the Operations Coordinator in setting a scheduled maintenance roster for E-buses and implementing the roster in a smooth manner.
• Create complete and accurate invoices to clients for billable service based completed work orders.
• Initiate and manage warranty claims with BasiGo suppliers
• Ensure quality service and maintenance standards are consistently met and documented.
• Ensure Work Orders for all planned and unplanned service are kept up to date throughout the process.
• Work with Service, Manufacturing, and Quality teams to manage any vehicle recall and refurbishment processes.
• Support the service team in customer communications regarding service and maintenance.
• Work with BasiGo finance team to clarify service cost tracking, warranty claims, and invoicing.
• Establishing procedures for documenting all completed tasks, deferred defects.
• Ensure Tools, Equipment and machinery are inspected, calibrated, serviced and replaced according to required schedules.
• Assess E-bus service and Maintenance procedures and making recommendations for improvement.
• Act as a liaison between Service, Stores, Operations, and Finance Departments

Required Qualifications:

• Minimum  3 years of work experience in automotive service or fleet operations
• Good academic record with strong foundation in computer skills
• Demonstrable technical skills working easily with Microsoft Office, Google Suite, and other online collaboration tools.
• Demonstrated ability to learn new technologies and systems
• Knowledge of basic vehicle systems and parts is a must
• Excellent interpersonal and communication skills with good command of spoken English and Kiswahili. Technical language is a must
• Ability to quickly and accurately clean and analyze data in spreadsheets.
• Proactive coordination and multi tasking skills.
• .Able to work flexible hours  as the role will require some amount of night shift work. 
• Strong team player who is ready to collaborate and achieve the best result for the team!

Additional Desired Qualifications:

• Enterprising, self-starter who is adaptable to the changing dynamics of a start-up business within E-mobility.
• Experience in basic finance and accounting is an added advantage.
• Hands-on experience in either electrical, mechanical, or other related field service experience;
• Humility / Flexibility. This is an early stage  start-up company with a fast-paced environment. Job duties may evolve quickly.
• Must have good Technical work tracking and recording skills.
• Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner.
• Physical and Environmental Demands include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, confined quarters, excessive noise, and high voltage.