BasiGo Careers

About the Role

Position Summary and Responsibilities:

Under minimal supervision,

• Generate  work orders for upcoming scheduled maintenance.
• Manage bus incident entries and assign corresponding work orders to individuals
• Make sure work orders are completed within stipulated time with all parts and labor correctly documented.
• Work closely with the service team to ensure there is adequate tooling, equipment and necessary service support items such as lights, PPE, and consumables
• Keep track of Bus odometer readings vs scheduled service and planning the order for the scheduled service.
• Work closely with the Operations Coordinator in setting a scheduled maintenance roster for E-buses and implementing the roster in a smooth manner.
• Create complete and accurate invoices to clients for billable service based completed work orders.
• Initiate and manage warranty claims with BasiGo suppliers
• Ensure quality service and maintenance standards are consistently met and documented.
• Ensure Work Orders for all planned and unplanned service are kept up to date throughout the process.
• Work with Service, Manufacturing, and Quality teams to manage any vehicle recall and refurbishment processes.
• Support the service team in customer communications regarding service and maintenance.
• Work with BasiGo finance team to clarify service cost tracking, warranty claims, and invoicing.
• Establishing procedures for documenting all completed tasks, deferred defects.
• Ensure Tools, Equipment and machinery are inspected, calibrated, serviced and replaced according to required schedules.
• Assess E-bus service and Maintenance procedures and making recommendations for improvement.
• Act as a liaison between Service, Stores, Operations, and Finance Departments

Required Qualifications:

• Minimum  3 years of work experience in automotive service or fleet operations
• Good academic record with strong foundation in computer skills
• Demonstrable technical skills working easily with Microsoft Office, Google Suite, and other online collaboration tools.
• Demonstrated ability to learn new technologies and systems
• Knowledge of basic vehicle systems and parts is a must
• Excellent interpersonal and communication skills with good command of spoken English and Kiswahili. Technical language is a must
• Ability to quickly and accurately clean and analyze data in spreadsheets.
• Proactive coordination and multi tasking skills.
• .Able to work flexible hours  as the role will require some amount of night shift work. 
• Strong team player who is ready to collaborate and achieve the best result for the team!

Additional Desired Qualifications:

• Enterprising, self-starter who is adaptable to the changing dynamics of a start-up business within E-mobility.
• Experience in basic finance and accounting is an added advantage.
• Hands-on experience in either electrical, mechanical, or other related field service experience;
• Humility / Flexibility. This is an early stage  start-up company with a fast-paced environment. Job duties may evolve quickly.
• Must have good Technical work tracking and recording skills.
• Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner.
• Physical and Environmental Demands include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, confined quarters, excessive noise, and high voltage.

About BasiGo

BasiGo is a pioneering e-mobility start-up headquartered in Nairobi, Kenya, with operations in Rwanda, driving a transformation in Africa’s public transportation. We’re providing electric buses as a sustainable, cost-effective alternative to diesel options, reshaping mobility for a greener future. At the heart of BasiGo’s innovation is our Pay-As-You-Drive model, making electric bus ownership and operation accessible and affordable for private sector operators across Africa.

You might like this job if:

• You believe electric transportation is the future and want to make it a reality
• You enjoy the operational challenges of introducing new reliable and sustainable power systems
• You’re able to take a risk on something new, thrive in ambiguity, and can adapt to change
• You want to create a cleaner, safer, and technologically advanced future for African cities.
• You want to roll up your sleeve and get the job done

Roles & Responsibilities:

 Under direct supervision,

• Performs scheduled and unscheduled maintenance on Electric buses in accordance with manufacturers’ recommendations, statutory requirements and BasiGo policy and procedures.
• Diagnoses and repairs electric bus transmission systems, steering, suspension, shafts, differentials and motors
• Performs brake system performance tests and diagnostics, relines brakes, and replaces valves, switches, hardware, slack adjusters and other foundation brake parts and components.
• Repairs motor and battery cooling system and components including replacing radiators, cooling fan, hydraulic fan drive system components, thermostats, water pumps, belts, hoses and other related cooling system components.
• Diagnoses irregular tire wear patterns and determines cause, repairs tires, including mounting new tires and the rotation of tire positions to maximize the service life of tires.
• Performs minor body work (i.e. repair and replacement of bumpers, panels, doors, hinges, and pneumatics).
• Identifies and reports any additional maintenance and/or repairs found necessary in conducting assigned repairs and maintenance including repairs and maintenance required to be performed by Engineers with a higher qualification level
• Suggest methods, processes, and tools to continuously improve the efficiency and quality of BasiGo’s service.
• Diligently records time spent, parts used and repairs and/or maintenance conducted on appropriate company form(s).
• Commit to working safely based on OSHA and BasiGo standards to avoid personal injuries.
• Maintains a safe, clean, productive and efficient work area including ensuring the work area is in compliance with all relevant guidelines and requirements as well as BasiGo standards.
• Any other reasonable duties as may be assigned

Our ideal candidate would have:

• College Diploma in Mechanical Engineering/ Automotive Engineering or equivalent
• Hands-on experience in either electrical, mechanical, or other related field service experience; experience with electrical and mechanical troubleshooting
• Strong technical capabilities
• Able to work flexible hours (day and night shift)
• Strong team player who is ready to collaborate and achieve the best result for the team!

Skills and attitude

• Enterprising, self-starter who is adaptable to the changing needs of a start-up business.
• Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision
• Demonstrated ability to learn new automotive technologies and systems.
• General knowledge of charging, automotive, and/or vehicle systems
• Good driving record demonstrating the ability to safely operate a motor vehicle is required.  
• Physical and Environmental Demands include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, working in extreme temperatures (cold/heat), confined quarters, excessive noise, and high voltage

About this role 

We are looking for a dynamic Marketing and Communication Associate to join our team. This role will be a key contributor, working closely with various teams across the organisation to support a wide range of communication projects. The Associate will play a crucial role in external and internal communications, with responsibilities spanning content creation, social media management, event promotion, and media relations.

Roles and Responsibilities:

• Content Creation & Copywriting: Craft, edit, and proofread engaging content for internal and external channels, including newsletters, articles, reports, and social media posts.  
• Social Media Marketing: Develop and execute social media strategies to boost BasiGo's online visibility. Manage and regularly update social media platforms.  
• Community Management: Engage with and manage BasiGo's online community, addressing inquiries and fostering positive interactions.  
• Event Support Assist in organizing and promoting events, conferences, and marketing activities.  
• Communication Strategies: Collaborate with the Head of Marketing and Communication to design and implement campaigns promoting BasiGo's initiatives.  
• Media Relations: Maintain relationships with media outlets, pitch stories, and respond to press inquiries.  
• Project Management: Execute communication projects, ensuring deadlines are met with high-quality results.  
• Reporting: Produce reports on communication activities and analyze the success of campaigns and strategies.  
• Other Duties: Perform additional duties as assigned by the Head of Communication and Marketing.

Our Ideal Candidate would have:

• Education: Bachelor’s degree in Communications, Public Relations, Marketing, or a related field. PRSK membership with up-to-date certification. 
• Experience: At least 3-5 years of experience in Communications, Marketing, or Public Relations; agency experience is a plus.
• Experience in a diverse and inclusive work environment and the ability to adapt to change and contribute innovative ideas.

Skills & Attributes

• Strong writing and editing skills 
• Proficiency in social media and digital tools
• Solid media relations
• Ability to thrive in a fast-paced environment
• Strong interpersonal skills 
• Attention to detail 
• Teamwork
• Proactive problem-solver

The Product Manager will own the charging user experience, manage charging partnerships, define product specifications, and operationalization of digital tools to meet BasiGo’s mission and business objectives. The role requires a versatile, digital product leader with skills that span systems engineering, product marketing, finance, and data analysis. Most importantly, it requires an independent, entrepreneurial thinker who can jump seamlessly between strategy and implementation, who understands the dynamic EV and energy storage value chains, and who knows how African transport and energy markets work in order to build product and business models that can succeed.

Responsibilities:

• Integrate cross-functional input to design and manage a seamless and cohesive charging experience for all end users, including hardware and user interface specification, payment and data management, and sales and support processes.
• Maintain a deep understanding of trends and dynamics in electric vehicle charging, energy generation and management, and energy supply value chains.
• Research trends in EV adoption and deployment as well as charging customer needs and preferences in order to help BasiGo develop an industry leading EV charging service.
• Conduct market and industry research to develop and execute a data-driven pricing and network expansion strategy.
• Identify and develop new revenue generation opportunities leveraging the expanding BasiGo charging network and fleet operation.
• Negotiate, manage, and expand both existing and new partnerships throughout the EV charging value chain.
• Monitor economic and technical performance of the charging network.
• Maintain an understanding of the competitive landscape and update the position of BasiGo's offering relative to diesel and electric-powered competition in the market. 
• Facilitate internal buy-in and decision making around charging strategy. 

Our ideal candidate would have:

Experience & Qualifications

• Minimum Bachelor’s Degree in Engineering, Business, or related field
• 4+ years of experience working in Product Management in distributed digital technology, particularly EV or energy sectors.
• Demonstrated experience with complex techno-economic modeling in the energy or transport sectors
• Experience managing technology business relationships with suppliers and partners.
• Working knowledge of financial modeling and end user financing structures.
• Understanding of energy and transport markets and regulatory frameworks.
• Experience with analysis and visualization of technical, operational, and financial data.
• Experience with both end user customer research and internet based market research.
• Experience with best practice in the process of new product development and commercialization for both hardware and software products

About this role 

We are looking for a dynamic Marketing and Communication junior Associate to join our team. This role will be a key contributor, working closely with various teams across the organisation to support a wide range of communication projects. The Associate will play a crucial role in external and internal communications, with responsibilities spanning content creation, social media management, event promotion, and media relations.

Roles and Responsibilities:

• Content Creation & Copywriting: Craft, edit, and proofread engaging content for internal and external channels, including newsletters, articles, reports, and social media posts.  
• Social Media Marketing: Develop and execute social media strategies to boost BasiGo's online visibility. Manage and regularly update social media platforms.  
• Community Management: Engage with and manage BasiGo's online community, addressing inquiries and fostering positive interactions.  
• Event Support Assist in organizing and promoting events, conferences, and marketing activities.  
• Communication Strategies: Collaborate with the Head of Marketing and Communication to design and implement campaigns promoting BasiGo's initiatives.  
• Media Relations: Maintain relationships with media outlets, pitch stories, and respond to press inquiries.  
• Project Management: Execute communication projects, ensuring deadlines are met with high-quality results.  
• Reporting: Produce reports on communication activities and analyze the success of campaigns and strategies.  
• Other Duties: Perform additional duties as assigned by the Head of Communication and Marketing.

Our Ideal Candidate would have:

• Education: Bachelor’s degree in Communications, Public Relations, Marketing, or a related field. PRSK membership with up-to-date certification. 
• Experience: At least 2-3 years of experience in Communications, Marketing, or Public Relations; agency experience is a plus.
• Experience in a diverse and inclusive work environment and the ability to adapt to change and contribute innovative ideas.

Skills & Attributes

• Strong writing and editing skills 
• Proficiency in social media and digital tools
• Solid media relations
• Ability to thrive in a fast-paced environment
• Strong interpersonal skills 
• Attention to detail 
• Teamwork
• Proactive problem-solver

About the Role

The Product Manager will work closely across all functions at the company to research the viability of new EV products and market opportunities, evaluate the Pay-As-You-Drive value proposition, pilot test to validate product-market fit, and lead the commercialization process for products that fit with BasiGo’s mission and business objectives. The role requires an independent product leader with skills that span systems engineering, product marketing, finance, and data analysis. Most importantly, it requires an entrepreneurial thinker who can jump seamlessly between strategy and implementation, who understands the dynamic EV and energy storage value chains, and who knows how African transport and energy markets work in order to build product and business models that can succeed.

Responsibilities:

• Research, model, and evaluate opportunities for new commercial electric vehicle products and markets.
• Maintain a deep understanding of trends and dynamics in electric vehicles, energy storage, and energy supply value chains.
• Apply and refine the Pay-As-You-Drive model for new EV products and markets in order to create a clear value proposition for commercial vehicle operators while meeting business objectives.
• Manage EV pilot projects to test product concepts and achieve product-market fit.
  • Manage pilot program schedule and budget.
  • Cross-functional collaboration with engineering, charging infrastructure, marketing, operations, and vehicle asset finance.
  • Develop pilot partnerships with customers and manage their experience through the pilot period.
  • Work with engineering to design methods of quantitative and qualitative feedback from pilot operations to inform the final product, financing model, and service delivery in order to assess if the target value proposition is being met. 
• Integrate cross-functional input into a cohesive product strategy that includes product specifications and positioning, charging and service requirements, pricing strategy, and sales and support strategy.
• Develop Go-to-Market strategies for commercialization of selected products. Earn Buy-In from across the organization around the investment case, growth plan, end user financing, supplier relationships, and charging strategy.
• Monitor economic and technical performance of the product portfolio and product classes.
• Maintain an understanding of the competitive landscape and update the position of BasiGo's offering relative to diesel and electric-powered competition in the market. 
• Facilitate internal buy-in and decision making around product strategy.

Our ideal candidate would have:

Experience & Qualifications

• Minimum Master’s Degree in Engineering, Business, or related field
• 5+ years of experience working in transportation or energy sectors in Africa.
• Demonstrated experience with complex techno-economic modeling in the energy or transport sectors
• Demonstrated successful project management experience.
• Working knowledge of financial modeling and end user financing structures.
• Understanding of energy and transport markets and regulatory frameworks.
• Experience with analysis and visualization of technical, operational, and financial data.
• Experience with end user customer research.
• Experience with new product development and commercialization.

Skills & Attitude

• Strong technical communication and business development skills.
• Ability to engage across engineering, marketing, operations, and finance.
• Ability to work in the ambiguity of new product development and continue to make progress prior to perfect information being available.
• Analytical and data driven in product development approach.
• ENTREPRENEURIAL - This role is effectively building new business for BasiGo with every new product and market developed.
• Ability to distill complex information into frameworks for fast and effective decision-making.
• Willingness to travel internationally.

About the Role

Strong supplier partnerships and an efficient supply chain are critical to BasiGo’s business model.  BasiGo is looking for an experienced supply chain leader to build the strategic procurement function within the company. The Head of Procurement role spans strategic market analysis, supplier partnership development and management, and purchasing operations to ensure efficiency, control, and compliance.  The is a cross country and cross functional role requiring close collaboration with BasiGo’s engineering, manufacturing, service, and finance leadership.  The ideal candidate is a versatile, entrepreneurial business leader who is equally comfortable with techno-economic analysis and with business development and negotiation.  

Roles & Responsibilities:

• Develop a comprehensive procurement function within BasiGo spanning strategic supply chain analysis, supplier development, purchasing operations, and supply chain management.  The strategic supply chain function will be responsible for:
  • Market research of supply options for critical technologies such as vehicles, batteries, charging equipment, and other technologies central to BasiGo’s value proposition.
  • Cost and risk analysis of global versus local supply chains based on supplier options and existing tax policies.
  • Evaluate strategic technology suppliers against cost, quality, supply, and ESG requirements and negotiate key supplier agreements.
  • Manage an organized, controlled, and efficient purchasing process across international and local, high and low-level suppliers.
  • Manage supply chain to meet business operational objectives.
  • Research and Develop an end-of-life value chain that maximizes value from BasiGo’s residual assets.
• Ensure that BasiGo’s supply chain strategy and relationships meet the company’s objectives for cost, risk, efficiency, and quality.
• Build an industry-leading team of procurement and supply chain specialists to manage efficient purchasing operations.
• Ensure that BasiGo always receives efficient contract terms in all supplier relationships
• Manage non-performing suppliers and ensure enforcement of contract terms.  
• Support research and development for supply-side market research of new products and technologies in BasiGo’s product roadmap.
• Work closely with cross-functional leaders across the organization to understand procurement needs and leverage the procurement functions strengths in support.
• Advise leadership on key supply-side trends, risks, and opportunities.

Our ideal candidate would have:

Experience & Qualifications

• Minimum Master’s Degree in Procurement, Business, Supply Chain Management,  Engineering, or related field
• 5+ years of experience working in supply chain in the automotive or energy sector
• Strong finance and negotiation skills
• Experience with techno-economic modeling.
• Experience with working with large international technology suppliers.
• Understanding of how local industrial policy impacts supply chain cost and risk.
• Experience with analysis and visualization of technical, operational, and financial data.

Skills & Attitude

• Strong communication skills - particularly in business development and negotiation
• Strong financial modeling skills and the ability to present financial analysis
• Ability to understand needs across multiple technical functions in an organization
• Ability to build an organization from scratch
• Analytical and data driven
• Ability to distill complex information into frameworks for fast and effective decision-making.
• Willingness to travel internationally.

About the Role

BasiGo is looking for a Multimedia Designer to support to create visually appealing and engaging multimedia content for a variety of platforms. Reporting to the Head of Marketing and Communication, the candidate will use creativity and technical skills to produce graphics, animations, videos, and other multimedia elements that effectively communicate the intended message and amplify BasiGo’s key messages. 

You might like this job if: 

• Thrive in roles where your creative skills are constantly engaged
• Find satisfaction in designing visually appealing graphics, animations, and videos that tell compelling stories.
• You’re ambitious and quick to learn new skills.
• You want to create a cleaner, safer, technologically advanced future for African cities.

Roles & Responsibilities

• Create visually appealing graphics for digital and print materials.
• Design logos, illustrations, infographics, and other visual elements
• Ensure consistency in branding across all design assets.
• Create and design digital images, video animations, and textual animations.
• Ensuring the final product aligns with relevant requirements and is delivered on time under minimal supervision.
• Work closely with the managers across the organization to generate creative ideas and concepts.
• Possess good communication skills when collaborating with all team members.
• Conceptualize, script, shoot, and edit videos for various purposes.
• Collaborate with cross-functional teams, including program management, content management, community managers and developers.
• Communicate effectively with team members to understand project requirements and objectives.
• Ensure all creative assets produced have a creative quality score of 95%
• Ensure all art produced is fit for the platform
• Manage multiple projects simultaneously and meet tight deadlines.
• Prioritize tasks effectively and adapt to changing project requirements.
• A proactive approach to work, the ability to handle multiple tasks, and maintaining high-quality standards when working under time pressure
• Stay up-to-date with industry trends, tools, and technologies that can enhance our creative output and workflow efficiencies.

Professional, Technical Skill & Previous Experience Required 

• Bachelor’s degree or Diploma in Multimedia Design, Graphic Design, or a related field.
• Proven experience as a Multimedia Designer or similar role.
• Strong portfolio showcasing a diverse range of multimedia projects.
• Proficient in industry-standard design and multimedia software.
• Photography skills are an added advantage.
• Basic video editing and post-production skills.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.
• Attention to detail and a strong sense of creativity.

About this role 

We are looking for a dynamic Marketing and Communication junior Associate to join our team. This role will be a key contributor, working closely with various teams across the organisation to support a wide range of communication projects. The Associate will play a crucial role in external and internal communications, with responsibilities spanning content creation, social media management, event promotion, and media relations.

Roles and Responsibilities:

• Content Creation & Copywriting: Craft, edit, and proofread engaging content for internal and external channels, including newsletters, articles, reports, and social media posts.  
• Social Media Marketing: Develop and execute social media strategies to boost BasiGo's online visibility. Manage and regularly update social media platforms.  
• Community Management: Engage with and manage BasiGo's online community, addressing inquiries and fostering positive interactions.  
• Event Support Assist in organizing and promoting events, conferences, and marketing activities.  
• Communication Strategies: Collaborate with the Head of Marketing and Communication to design and implement campaigns promoting BasiGo's initiatives.  
• Media Relations: Maintain relationships with media outlets, pitch stories, and respond to press inquiries.  
• Project Management: Execute communication projects, ensuring deadlines are met with high-quality results.  
• Reporting: Produce reports on communication activities and analyze the success of campaigns and strategies.  
• Other Duties: Perform additional duties as assigned by the Head of Communication and Marketing.

Our Ideal Candidate would have:

• Education: Bachelor’s degree in Communications, Public Relations, Marketing, or a related field. PRSK membership with up-to-date certification. 
• Experience: At least 2-3 years of experience in Communications, Marketing, or Public Relations; agency experience is a plus.
• Experience in a diverse and inclusive work environment and the ability to adapt to change and contribute innovative ideas.

Skills & Attributes

• Strong writing and editing skills 
• Proficiency in social media and digital tools
• Solid media relations
• Ability to thrive in a fast-paced environment
• Strong interpersonal skills 
• Attention to detail 
• Teamwork
• Proactive problem-solver