Senior Manager, Operations and Fulfilment, SBIL

Job Description

To organise and manage SBIL fulfilment and client services operations, leading a team to drive operational excellence, efficiencies and productivity to achieve defined targets, quality and service standards. Fulfilment – placement of insurance covers acquired by clients and addressing any queries arising on the policies and ensuring premiums are settled and reconciliation of underwriter statements done regularly. Drive efficiencies to support the fulfilment process. Collaborate with the Products and Solutions teams in Stanbic to ensure proper governance is adhered to on new insurance solutions being rolled out and on any new platforms supporting the SBIL being rolled out. Contribute to the enhancement of client experience by handling and managing SBIL client queries and ensuring third party service providers and underwriting partners adhere to the client service promises and agreed turnaround times. 

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business/ Commerce/ Mathematics/ Statistics/ Actuarial/ Economics

Experience Required
Insurance

• 3-4 years
• The role requires a minimum of 4 years claims experience in a short-term insurance role. People management experience is critical.
• 5-7years
• Expert general insurance services and / or support capability with advanced technical experience. Operations experience preferred Demonstrated ability to manage multiple internal stakeholder relationships to drive business operations. Includes Finance, IT, Compliance and Risk, PPB, BCB, CIB, Data.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Details
• Embracing Change
• Empowering Individuals
• Following Procedures

Technical Competencies:

• Attitude of Customer Experience
• Heart of Customer Experience
• Insurance Principles
• Insurance Products & Services
• Mind of Customer Experience