Senior IT Business Analyst Manager - Logistics

KEY RESPONSIBILITIES:

This position will work on the following initiatives:

• Supporting and driving new WMS (Warehouse management system) and TMS (transport Management systems) implementations
• Supporting and driving IT system implementations
• Supporting and driving digital transformation efforts as well as helping create the initiatives
• Problem solving dynamic operational and/or systemic challenges
• Documenting processes and support in training and implementation of the processes
• Influencing change with continuous improvement mindset geared towards identifying and eliminating safety and compliance issues, service issues, and operational inefficiencies
• Evaluating use of tools used by operators to ensure maximum ROI on investments
• Develop reporting tools and KPIs to maximize visibility into trends of the business
• Ad-hoc customer requests

This position is responsible for, but not limited to the following:

• Lead new systems implementations
• Perform Level 1 and 2 Warehouse Management System (WMS) and TMS configurations
• Technical writing of Business Requirement Documents (BRD), Standard Operating Procedures (SOP), IOPs, and creation of process maps
• Train users on systems and processes
• Manage, communicate, and resolve operational, process and systems issues
• Pro-actively identify trends, process improvements and customer need and propose and implement solutions
• Acts as a liaison for cross-functional support teams (Administration and Operations) to achieve customer and company business objectives
• Create and execute project plans crossing over several departments
• Create measurable goals for projects and initiatives
• Track progress throughout the projects and initiatives

WHO WE ARE LOOKING FOR:

Someone with:

• A relevant qualification in Engineering / Computer Science / Supply Chain with knowledge of WMS system(s)
• Experience implementing WMS systems (Infor SCE, Exceed, JDA, SAP WMS, etc.)
• Experience with Infor WMS and OTM will be an added advantage
• Knowledge of supply chain operations - warehousing, transportation
• Knowledge of MS Office products
• Ability to learn new systems or software quickly
• Ability to write clear and concisely
• Ability to approach all situations with tact, high emotional intelligence, diplomacy, and discretion
• Strong communication skills, verbal and written
• Customer focused
• Adaptive to change and able to work well under pressure
• Self-driven and motivated
• Organized