Senior Credit Controller/Head of Credit Control

Job Description

Key Responsibilities:

• Develop and implement credit control policies, procedures, and strategies to minimize credit risk
• Lead, motivate, and develop a high-performing credit control team.
• Oversee the billing and collections processes, ensuring accurate and timely invoicing
• Follow-up on outstanding balances, and effective communication with customers.
• Prepare and present detailed reports on credit control performance, including aging reports, cash flow forecasts and bad debt provisions
• Build and maintain strong relationships with customers, resolving disputes and queries promptly and professionally.
• Offers leadership to ensure achievement of credit department objectives by setting departmental and individual objectives, developing, and motivating staff, feedback, and appraisal in order to maximize departmental performance
• Ensure all External and internal E-mails received in the Department are responded to and addressed within 24 hours
• Monitors and manages concentration risks in the Credit portfolio
• Reconciliation of client accounts in cases of dispute
• Maintain and develop professional and technical credit knowledge through training programs, meetings, staff forums and other initiatives.

Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• Additional certifications in credit management or accounting can be advantageous
• A minimum of 7 years’ experience in Collections and credit control roles.
• Over 3 Years of proven experience in a leadership or managerial role as a Credit Control Manager or Supervisor.
• Aggressive individual who is relentless and does not know how to give up and looks for solutions.
• Experience in a similar role in Engineering and Real Estate would be preferred
• Strong leadership and people management skills, with the ability to motivate and develop a high-performing team.
• Strong understanding of credit risk management and debt collection processes.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Strong communication and negotiation skills, with the ability to effectively interact with internal and external stakeholders.
• Proficient in Microsoft Office suite, particularly Excel, and different back-office systems.
• Knowledge of relevant laws, regulations, and industry best practices related to billing, credit control and collections.
• Proven track record of successfully implementing process improvements and driving positive change
• Ability to meet tight deadlines.