Sales Assistant

Who We Are Looking For

The Sales Assistant is an astute and intuitive salesperson who is excellent at qualifying leads, and will support the team to catalyze and support the closing of deals. You are a team player who emulates Ikigai’s core values and strives to achieve our mission of curating workspaces that allow for a happier & healthier workforce. You already have an understanding of the market and our competitors, or are excited to learn this quickly! You have excellent communication skills, know how to strike up a conversation with anyone, can comfortably & adaptably ask questions to get the information you need to help solve someone's workspace needs, and are confident making lead qualification decisions.

Key Responsibilities

Be an Ikigai brand ambassador

• Be the first point of contact for sales leads coming through on email and the phone
• Represent the Ikigai brand well by demonstrating friendliness, desire to understand a lead's business & workspace needs, and helpfulness to determine if & how Ikigai can help solve the potential member's need
• Initiate the sales process with potential members over the phone and online, focusing on lead qualification

Independently qualify leads

• Understand and follow Ikigai’s lead qualification approach and guidance to determine key information about the prospect’s business needs including budget, timeline, decision makers, etc.
• Review & reply to all inbound sales leads within one working day to determine legitimacy and appropriately follow next steps for lead qualification
• Identify high-potential deals and ensure quick action is taken
• Qualify sales leads to determine business need, Ikigai offering(s) that are a fit, and other relevant information via phone call or online channels
• Build Community Team and Events Teams' sales pipelines, and reassign deals and contact owners as business needs are identified
• Coordinate and schedule tours of our Spaces for potential members, event customers, and conference bookings
• Provide a smooth handover to the appropriate Community and Events Team members after scheduling tours

Manage sales information using a CRM

• Utilize Ikigai’s CRM to capture detailed information in real-time about sales leads and track progress
• Ensure data is kept up to date throughout the stages of the sales cycle you're involved with
• Update, analyze and consolidate daily, weekly, and monthly reports that clearly highlight areas for management input & support, and actionable next steps
• Share feedback promptly with the Sales & BD Manager should any issues arise with the CRM

Education and Experience

Education

• A college graduate with a four-year degree preferred but not required

Experience and Requirements

• Demonstrated understanding of and experience following the sales cycle from lead generation to closing
• Experience with B2C sales required; B2B sales experience a plus but not necessary
• Experience using CRM to track sales leads throughout the pipeline
• Sales, business development, marketing, and/or customer service experience
• Passion for and experience with small businesses and entrepreneurial communities a plus

Essential Skills and Competencies

• Passion for and understanding of Ikigai’s mission and values
• Strong verbal and written communication skills and especially excellent sales-related telephone and email communication skills
• Highly detail-oriented with expectational organizational & planning skills
• Excellent problem solving and solution-driven in your approach to overcoming challenges
• Strong interpersonal skills and able to strike up a good relationship with anybody
• Proficiency with Microsoft Office applications (Excel, PowerPoint, Word)
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, empathy, and professionalism

At Ikigai, we are just as interested in how someone fits with our culture, as their ability to get the job done. For anyone joining the Sales & BD Team, we are also interested in whether:

• You show up to work as your true and authentic self. Whether that is having a talent for Lingala dancing, baking, reading, or sleeping in & watching Netflix.
• You get excited about engaging with potential members, being organized, scheduling tours, and getting others excited about what we offer at Ikigai.
• You take pride in being detail-oriented, doing follow-ups and using data to make better decisions.
• You enjoy teamwork and collaboration. When you are stuck you ask for help and are a candid communicator.
• You see targets as a positive challenge, and enjoy the journey of qualifying leads and helping the team to close deals.
• You are punctual, professional, thorough, and intrapreneurial; you are a quick learning self-starter that works well in a fast-paced, start-up environment.
• You are highly organized and efficient with strong time management skills and can prioritize tasks effectively when everything is happening at once.
• You do not just show up to work at the office, you own sales and take pride in managing every little operational detail of managing leads using the CRM.
• You are adaptable and innovative, honest and have integrity. You trust your own intuition.