Sales and Collections Internship

Roles & Responsibilities

• Work in pairs with Loans Officers and Collections Officers
• Support and maintain an excellent work environment to achieve branch targets
• Deliver first rate customer service
• Build excellent relationships with customer-partners and opinion leaders in catchment area
• Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
• Assist in contacting debtors to receive payment
• Assist in following up on defaulters to recover payments
• Carry out customer education and maintain relationships
• Assist in maintaining exhaustive and accurate Debt Management Forms
• Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means
• Assist in spoof calling
• Forward defaulter files to HQ collectors on appropriate date

Required Skills for a Sales and Collection Internship

• A good level of general education- Diploma or degree
• Computer literacy
• Education background in sales/Marketing
• Experience in a related field will be an added advantage
• Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage
• Ensuring active support in Sales and Business Development
• Enforcement of contract and repayment obligations
• General support to all tasks
• Timely communication to customers and all stakeholders
• Support in Branch Operations
• Information Collection
• Integrity and ability to work in consumer finance.
• High motivation and self-starter attitude.
• Functional problem solver.
• Process discipline and ability to follow SOPs.