Relationship Officer (Nairobi CBD Branch)

JOB DESCRIPTION 

• Grow a healthy loan portfolio by developing an excellent and complete understanding of the company products and services
• Develop a base for long-term sources of clients through referrals, telephone canvassing, face to face, cold calling on business owners/decision-makers, emails and networking to manage and grow the loan portfolio.
• Monitor, analyze and review customer retention data and use findings to improve prospect targeting and conversion to customers.
• Respond to client inquiries regarding applications for credit and credit transactions.
• Generate customer feedback on loan applications.
• Undertake business and home visits to validate applications.
• Undertake timely valuation renewals after contract expiry.
• Prepare and submit timely reports and information for decision making.

DESIRED SKILLS AND QUALIFICATION

• Holder of a Bachelor’s Degree in Business Related Course from a recognized institution
• At least 3 years working experience in a credit-related role in the financial industry
• Professional Banking qualification will be an added advantage
• Proficiency in ICT with strong MS Office and internet ability

Key Competencies

• Ability to interact effectively with all levels of Management and Stakeholders from varied backgrounds
• Strong analytical thinking and financial reporting skills
• Communication and interpersonal skills
• Planning and organization skills