Relationship Manager Quality Management

The role holder will be responsible for implementing effective recovery strategies, minimizing financial losses, and ensuring the timely resolution of non-performing loans (NPLs). The liaison person with bank units and service providers on loan monitoring and hard recovery.

Key Responsibilities:

•  Manage the quality of distressed loan accounts in the sector, including slippages into Watch and NPLs.
• Ensure timely issuance and posting of demand notices for delinquent asset finance and IPF facilities, in line with bank policy.
• Oversee full IPF management on defaulted facilities, ensuring prompt cancellation and refund processes.
• Act as the key DRU liaison manager to ensure compliance with sector recovery guidelines, including repossession orders, restructures, auctions, legal cases, and write-offs.
• Manage insurance renewals for bank-financed assets according to contract lending covenants.
• Monitor the performance and review of tracking devices panel
• Take direct ownership of the top 30 NPL accounts, including engagement and visits.

Qualifications & Experience

• A university degree in management or business-related area from a recognized learning institution.
• KCSE mean grade - C+ and above
• At least six (6) years of experience in commercial credit, financial analysis, or banking, three (3) years of which must be at management or supervisory level.
• Strong understanding of credit assessment, risk management, and portfolio development, preferably in quality management or credit.
• Ability to build and maintain high-value client relationships.
• Strong understanding of credit processes.