Reception In-Charge

Job Objective/ Purpose:

• Planning, Organizing and coordinating all Reception activities, ensuring that quality standards of care is adhered to, in line with the hospital’s policies and procedures, and that the reception is professionally managed at all times.

Key Responsibilities:

• Supervise and offer mentorship to the Reception staff, ensuring delivery of professional and high standard of client service through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
• People management: Ensure optimal staff levels including reallocation of staff depending on staffing needs, Ensuring efficient use of overtimes and locums, Identifying training gaps and liaising with HR to facilitate training, overseeing regular staff engagement and monthly staff meetings, and staff discipline per defined policies.
• Support and ensure that the Receptionists have the required resources available to enable them perform their tasks efficiently and effectively, and maintain a proper inventory of the available equipment and material in good working condition.
• Ensure proper patient registration per the defined protocols and accurate billing and timely finalization of invoices.
• Ensure all the procedures / systems laid down for vetting all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor.

Person Specification

• Degree/ Diploma in Front Office/ Business Administration/ Health Records, or its equivalent.
• 3+ years’ experience in Front Office Operations/ Administration functions, preferably in a Hospital set-up
• Customer focus and results oriented
• Strong Leadership and mentoring skills
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible