Avenue Hospital Group Careers

Job Objective/Purpose

Responsible for planning, developing, implementing and managing the overall group digital marketing strategy that promotes the company’s brand, products and services.

Key Responsibilities

• Design and implement a monthly social media strategy to align with Avenue’s marketing plan.
• Conceptualize, design and implement creative graphics projects on time and within budget. Coordinate with marketing graphics managers to confirm marketing objectives. Develop and design layouts of advertisements inclusive of copy and images.
• Generate, edit, publish and share engaging content daily on Facebook and Twitter for the relevant accounts. 
• Oversee day-to-day management of campaigns-health awareness days, hospital and clinic programs and other monthly campaigns. 
• Ensure brand consistency in copy through tone, voice and terminology
• Community management- responding to queries and complaints on an hourly basis and reporting to the relevant teams. 
• Create an actionable monthly growth campaign plan to grow the community as per the monthly targets. 
• Report on competitor activity on a weekly basis. 
• Set specific objectives and report on monthly growth.
• Design and oversee all aspects of our digital marketing including marketing database, email, and display advertising campaigns.
• Develop and monitor campaign budgets.
• Plan and manage social media platforms.
• Prepare accurate reports on the marketing campaign’s overall performance.
• Coordinate with advertising and media experts to improve marketing results.
• Identify the latest trends and aspects affecting the health industry.
• Evaluate important metrics that affect website design, traffic, service quotas, and target audience.
• Report daily feedback for the different departments/facilities in the template provided. 
• Provide content for the monthly newsletter which should be sent for design by 30th of the month.

Person Specification

• Bachelor's degree or Diploma in the related field,
• 3 years’ relevant working experience 
• Excellent communication and relationship management skills.
• Attention to detail.
• Critical thinking, analytical and problem-solving skills.
• Excellent interpersonal skills and a team player.

Job Objective/Purpose

Planning, Organizing, and coordinating all the activities in the unit, to ensure that quality standards of care is adhered to, by all medical staff in AHC facilities, in line with the hospital’s policies and procedures.

Key Responsibilities

• Supervising and ensuring delivery of a professional and high standard of nursing care within the section while leading a team of nurses and patient attendants in delivering individual and team targets.
• Review specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention. 
• Ensure primary nurse engagement with doctors and other care providers regarding patients’ plan of care and care solutions with emphasis on a team-based problem-solving approach to provide unified approach to patient care.
• Review and ensure that nursing care plans are scientific, evidence based and address the priority needs of the patients.
• Ensuring proper and timely documentation, maintaining proper records, confidentiality, and always handing over between shifts. 
• Maintaining the inventory of all assets in the section and ensuring minimal stock of consumables and drugs is maintained in the section sub stores.
• Daily check on all equipment in the section to ensure that all are always in good working condition through compliance with the PPM and reporting promptly the faulty equipment.
• Participate in development and ensure implementation of organizational and departmental policies and procedures (SOPs) and quality improvement plans in the section including infection prevention.
• Ensuring all planned sectional activities are geared towards meeting growth and quality objectives.
• Tracking of daily CQIs Preparing routine reports as per the departmental KPIs and as required. 
• Preparing monthly work schedules (ROTA) and supervising section operations and staff.
• Ensure That all staff supervised in the department achieve the set 8 hours of training  monthly, on emergency procedures for all section staff and students and ensure daily allocation to the emergency Rota.
• Providing leadership ensuring, employee development, employee engagement and   performance management to deliver departmental objectives and goals.
• Safeguarding patient's belongings such as when undergoing surgery or during delivery.
• Control the departmental budget within the agreed parameters by ensuring efficient utilization of resources are used to maximum effect and take charge on stock control.
• Participate in business development and activities and follow up on customer feedback
• Ensure safe and clean environment for staff patient/clients and visitors compliance with policies and protocols including health and safety, risk management and critical incident reporting.
• Monitor and ensure clients satisfaction and proactively manage their complaints as they arise.
• Any other duty as assigned by the supervisor in line with the job description.

Person Specification

• Graduate of an accredited nursing school as a Registered Nurse with a valid license with the Nursing Council of Kenya.
• Updated BLS, ACLS/ATLS certificate
• Minimum of 5 years work experience in a healthcare setting involving maternity  patients;  of which 2 years must be in a managerial position in the maternity unit.
• Must be a seasoned manager with Obstetrics experience in Outpatient and Inpatient.
• Customer focus, empathetic and emotional intelligence
• Strong interpersonal and communication skills
• Organizational awareness and attention to detail
• Team work and result oriented
• Ethical and reliable

Job Objective/ Purpose:

To support the Hospital Manager (HM) in Operational and Administrative office duties, providing an enabling environment for staff, patients and clients within the Hospital and partners of the Hospital.

Key Responsibilities:

• Manage the Hospital Manager’s calendar, providing real-time scheduling support by booking appointments and preventing conflicts, assisting in managing the HM’s agenda and organizing key meetings on behalf of the HM.
• Prepare, edit and disseminate communications to and from the HM’s office as delegated, including  maintaining regular reports and keeping minutes of staff and departmental meetings.
• Assist with business reporting and analysis as required, including preparation of reports, papers and presentations, conducting research on various topics as requested by the HM, and providing insights to support decision-making.
• Maintain polite and professional communication by receiving, screening, forwarding or responding to inquiries, consulting with relevant authorities, and handling emergencies effectively and efficiently.
• Prepare requisitions and submit approved LPOs to authorized suppliers in liaison with the HM.
• Make travel arrangements, such as booking flights, cabs, and making hotel and restaurant reservations for the Hospital senior management team and other Hospital Manager’s guests.
• Assist the HM in managing petty cash allocation, ensuring periodic accounting is done per AG procedures, reconciling expense reports and invoices, and submitting the same to the HM in good time.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Maintain privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor.

Person Specification

• Diploma/ Bachelor's degree in business administration, communications, or a related field.
• Computer proficiency with Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).
• Data Analysis skills and basic book keeping/ accounting knowledge highly desirable.
• At least 2 years of relevant work experience working in a corporate environment.
• Good planning and organizing skills
• Tact and diplomacy, Discretion and Confidentiality
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

JOB OBJECTIVE/PURPOSE

To ensure quality of learning at Avenue Homecare

KEY RESPONSIBILITIES

• Coming up with the training syllabus and determining the scope of training
• Revising/updating the training curriculum
• Spearhead content development in liaison with the Head of Operations
• On boarding of new students
• Ensure that the facility has the necessary equipment/training aids and constantly check that they are in good working conditions
• Teaching various subjects as assigned by the lead trainer 
• Development of the classroom timetable under the guidance of the lead trainer
• Performing clinical supervisions 
• Adherence and coverage  of the training syllabus
• Relevant setting and accurate marking of examinations 
• Invigilation of examinations to ensure zero examination malpractice
• Carrying out clinical placements and conducting regular checks to find out how work is being carried out
• Perform student evaluation 
• Perform practical assessments for students both in class and clinical areas
• Support marketing activities to ensure growth in numbers and revenue.
• Ensure that students’ tuition fees is paid up before the final qualifying examinations
• Perform students admission/orientation 
• Ensure client satisfaction (staff, students & fellow lecturers) through communication, feedback and timely escalation of issues

PERSON SPECIFICATION

• Diploma in nursing from any recognized institution. A Bachelors degree is an added advantage.
• A valid nursing council of Kenya license
• Minimum of 3 years of working experience preferably in a similar position
• TVET accredited trainer
• Up-to date BLS & ACLS Certificates
• Homecare Business and administrative work experience strongly preferred
• Strong computer and phone skills(Word, Excel, Outlook, Google Workplace etc)
• Excellent communication skills

Job Objective/ Purpose:

• Planning, Organizing and coordinating all Reception activities, ensuring that quality standards of care is adhered to, in line with the hospital’s policies and procedures, and that the reception is professionally managed at all times.

Key Responsibilities:

• Supervise and offer mentorship to the Reception staff, ensuring delivery of professional and high standard of client service through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
• People management: Ensure optimal staff levels including reallocation of staff depending on staffing needs, Ensuring efficient use of overtimes and locums, Identifying training gaps and liaising with HR to facilitate training, overseeing regular staff engagement and monthly staff meetings, and staff discipline per defined policies.
• Support and ensure that the Receptionists have the required resources available to enable them perform their tasks efficiently and effectively, and maintain a proper inventory of the available equipment and material in good working condition.
• Ensure proper patient registration per the defined protocols and accurate billing and timely finalization of invoices.
• Ensure all the procedures / systems laid down for vetting all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor.

Person Specification

• Degree/ Diploma in Front Office/ Business Administration/ Health Records, or its equivalent.
• 3+ years’ experience in Front Office Operations/ Administration functions, preferably in a Hospital set-up
• Customer focus and results oriented
• Strong Leadership and mentoring skills
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

Job Objective/ Purpose:

• Provide professional and compassionate medical treatment, care and services by ensuring patient review and treatment in line with Avenue Healthcare’s policies, procedures and standards, and medical standards and practices.

Key Responsibilities:

• Work with the Clinical team to navigate patients through the treatment journey, providing appropriate consultation, reviews and referral to specialists, and undertake clinical procedures per training,  in line with the hospital policies.
• Provide clarity of investigations to be carried out, interpretation of the results, and ensuring accurate, and clear documentation of patient history, physical examination, investigations, and management.
• Facilitate patient admissions, necessary consents, updates of progress to the patient and the next of kin, and discharges.
• Champion evidence-based practice and continuous skill improvement by attending and Facilitating CMEs to colleagues to build capacity to provide care.
• Actively participate in clinical quality initiatives including, morbidity and mortality meetings, maintaining and enforcing infection control standards, and ensuring patients' safety following the IPSGs, Incident reporting, RCAs and QIPs.
• Ensure proper and effective drug administration and management as per policy and procedures.
• Ensure the Unit is financially viable, and demonstrates growth by managing costs, ensuring proper pre-authorization, timely, accurate billing of drugs and services, and monitoring patient limits.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services i.e. Admission & discharge, reporting, equipment and supplies, etc.
• Adhere to Government and respective professional standards of care and treatment of patients as guided by the KMPDC.
• Any other duty as assigned by the supervisor.

Person Specification

• A medical degree (MBChB) from a recognized Institution·
• a Certificate of Registration and a Valid practicing license from the KMPDC
• A Valid certification in BLS, ACLS.
• 2+ years’ post registration work experience. 
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

Job Objective/ Purpose:

Planning, organizing, and coordinating all OPD unit activities, ensuring patient-centrist nursing care, operational efficiency, and a positive patient experience in line with Hospital protocols and standards.

Key Responsibilities:

• People Management:
  • Supervise OPD team in delivering individual and team targets by ensuring  all nurses accurately perform their tasks, including admission, discharge, drug administration, clinical observations, IPC, and others, and lead performance appraisals.
  • Prepare monthly work schedules (ROTA) and ensure efficient use of overtimes and locums.
  • Provide leadership, ensuring staff development, engagement, performance, and ensure monthly staff meetings with documented evidence.
• Ensure the unit is financially viable and demonstrate growth through;
  • Ensuring quality of Care & Service hence ensuring high patient retention rates by achieving high patient satisfaction rates and NPS scores.
  • Managing OPD unit costs within budget through appropriate staffing, timely and accurate billing, incidences and consumables management.
  • Supporting marketing events as needed
• Ensure proper inventory, standardization, calibration, and maintenance on all OPD equipment, and prudent inventory and supplies management.
• Nursing Services
  • Review specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention.  
  • Ensure primary nurse engagement with doctors and other providers regarding patients’ plan of care with emphasis on a team-based problem-solving approach.
  • Participate in formulation of, and ensure implementation of SOPs and QIPs in the unit, including enforcement of IPC standards, and observe the infection control bundles.
  • Ensure all nursing protocols have been administered as per the set-out policies and guidelines, recording and reporting  all sentinel incidents/ events within 24 hours using the provided tools.
  • Ensuring proper and timely documentation of patient treatment, maintaining proper records, confidentiality, and ensuring handing over between shifts.  
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, systems, especially policies pertaining to the provision of medical services.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.

Person Specification

• Higher Diploma in Nursing. A Bachelor of Science in Nursing is an added advantage.                             
• Valid certification in BLS, ACLS or ATLS
• 3+ years of OPD nursing experience and atleast 2+ years of Management Experience
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.

Job Objective/ Purpose:

• Planning and coordinating all Transport activities, including fleet management and staffing, and operating vehicles to provide safe, reliable, and efficient transport services to Avenue’s clients and staff as needed.

Key Responsibilities:

• Supervise and offer mentorship to the Transport staff, ensuring delivery of professional and high standard of client service through quality of service, communication, feedback, escalation, and demonstrate follow-up.
• People management: Ensure optimal staffing levels including Rota, reallocation of staff depending on staffing needs, Ensuring efficient use of overtimes and locums, Identifying training gaps and liaising with HR to facilitate training, overseeing regular staff engagement and monthly staff meetings, and staff discipline per defined policies.
• Vehicles Maintenance: Ensure the ambulance/ vehicles are kept clean and secure at all times, ensuring all systems are in good working condition and escalating any problems immediately.·
• Ensures that vehicle use (especially at night and on weekends) is monitored using the Fleet Tracking system and any misuse or suspected misuse is dealt with immediately. Ensures that fuel consumption is monitored and any discrepancies (drastic increase or reduction) per vehicle are explained.
• Ensure drivers report problems / malfunctions immediately and that they are resolved within the shortest time possible and Organize renewal of all road licenses and insurance before expiry.
• Ensure the ambulance is well stocked with required medical items, documents and consumables, and all equipment are in good condition.
• Record Management: Maintain a comprehensive service log for each vehicle and establish a maintenance program to minimize cost and maximize use of vehicles.
• Manage the dispatch desk - scheduling vehicles efficiently, booking & allocating drivers and vehicles to various transport needs and requests.EMT Supervision - Ensure the EMT Drivers complete all dispatch data forms & documents (invoices & receipts), and send them to the relevant departments in time.
• Operate vehicles when needed, Assessing patients at the scene & en route, communicating with medical personnel to determine the next course of action in patient treatment.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Any other duty as assigned by the supervisor.

Person Specification

• Certificate in EMT with a Valid Practicing /Operating card
• Valid Driving License with 2+ year experience as an EMT driver
• Fleet management, business management Training and Experience highly desirable
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

Job Objective/ Purpose

• Planning, Organizing and coordinating all Bio-med activities to ensure the installation, maintenance, inspection, testing and repairs of all hospital equipment and machinery for optimal functionality and quality outcomes.

Key Responsibilities:

• Supervise and offer mentorship to the Bio-med staff, ensuring delivery of professional and high standard of client service through quality of service, communication, feedback, escalation, and demonstrate follow-up.
• People management: Ensure optimal staff levels including Rota, reallocation of staff depending on staffing needs, Ensuring efficient use of overtimes and locums, Identifying training gaps and liaising with HR to facilitate training, overseeing regular staff engagement and monthly staff meetings, and staff discipline per defined policies.
• Plan, supervise, and carry out installation, maintenance, alterations, inspection & testing, fault finding and repairs of all biomedical equipment, providing bio-medical technical support to staff and contractors when required.
• Plan, supervise, and undertake scheduled preventative maintenance for calibration equipment, biomedical and other medical equipment, including scheduled calibration.
• Conduct checks, updates and reports of critical equipment and critical supplies of oxygen, medical gases and vacuum as required.
• Evaluate the safety, efficiency and effectiveness of medical and biomedical equipment, identifying any gaps and risks, and report to the Ops, COP & HM for implementation
• Advice the Hospital Management on planning acquisition and use of medical equipment, and prepare reports on equipment performance and cost analysis for renewal or renovation of equipment.
• Collaborate with Quality Team to maintain and enforce Quality standards, participate in incident reporting, RCAs, Audits, and QIPs as required..
• Ensure the unit is financially viable and demonstrate growth by managing costs and ensuring proper authorization and documentation is done.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services
• Any other duty as assigned by the supervisor.

Person Specification

• Diploma in Biomedical Engineering·
• 3+ years’ experience, specialist in hospital machines maintenance
• Supervisory and people management experience highly desirable
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible