Quality Advisor, Outreach Administration Office

Responsibilities:

• Coordinate development/review of quality and patient safety policies, procedures, and processes
• Guide the interpretation and implementation of developed policies and procedures in the context of the quality and patient safety framework
• Constantly be involved in the training and communication of quality and patient safety issues and standards/best practice throughout the assigned areas
• Review accreditation and regulatory agencies survey /internal quality audit findings and support the development and implementation of corrective/preventive action plans to address non-compliance
• Direct and support the collection, measurement and presentation of data required for monitoring and improving quality and patient safety
• Lead Outreach Division in conducting Root Cause Analysis (RCA) for sentinel and adverse events
• Identify opportunities for Continuous Quality Improvement and support the implementation of CQI activities in Outreach Division
• Support clinic leaders in identification of relevant utilization management indicators
• Create department and physician-based data bases for identified utilization management indicators
• Continuously audit compliance with the quality and safety program in assigned areas
• Coordinate closure of matters arising from physician feedback for improved physician satisfaction and participation
• Provide clinical support to corporate clients via care managers

Requirements:

• Minimum of an undergraduate degree in a Medical/clinical field; a Master’s degree in Business or Health related field preferred.
• Health Management background would be an added advantage
• Three or more years’ experience in direct and indirect clinical care activities in a healthcare institution
• In-depth understanding of good clinical practice requirements
• Have strong experience and knowledge of clinical monitoring functions with knowledge of clinical research
• Excellent problem-solving skills and the ability to manage multiple tasks
• Excellent data analytical and presentation skills
• Excellent communication and interpersonal skills