Aga Khan Hospital Careers

Responsibilities:

• Complete assessment and re-assessment of patients to identify their care needs
• Develop written care plans based on patients changing needs, monitor and evaluate effectiveness of interventions
• Initiate cardiac monitoring both room and central, be able to interpret monitor trends and communicate critical changes to the physician and Nurse manager
• Carry out other hemodynamic monitoring to include CVP, UVCs, lab, radiological and ABG evaluations
• Document all assessment data, investigation results, care given, discussions with the multidisciplinary team, family/patient interactions in an accurate, comprehensive and timely manner
• Prepare for and assist the physician in emergency procedures necessary for prompt control of patient's condition
• Initiate mechanical ventilation (invasive and non-invasive) based on physician orders,
• Assess patient’s readiness for weaning and implement the weaning and extubation protocols
• Maintain adequate airway management to include oxygen therapy, nebulization and suctioning
• Be able to perform peritoneal dialysis and care for a patient on the same as instructed.
• Be able to commence enteral, oral and gastric feeds as prescribed, assess absorption and elimination and give feedback as appropriate
• Be able to recognize a patient in a pre- arrest or arrest states, and to activate Emergency Response
• Provide safe environment for patients through adherence to infection control practices and other safety policies, and perform timely safety checks on incubators, IV pumps, oxygen source, ventilators and cardiac monitors
• Care for equipment through proper cleaning, storage, per shift check of the inventory and timely
• Participate in unit based nursing education, quality improvement (QI) projects, audits, spot checks and skill checks

Requirements:

• RN from a recognized school of nursing or University
• Current licensure with the Nursing Council of Kenya
• Certificate in Basic Life Support (BLS)
• European Paediatrics Life Support (EPLS)
• Demonstrate evidence based knowledge of current practices in Paediatrics Nursing

Job Purpose

• The Associate/Purchase Officer will be responsible for Non-medical (FDBR/GSTR) procurement and to coordinate the procurement  in the Warehouse.  Ensure continuity of supplies by close monitoring of stock movement and levels and by also appropriately planning staff work schedule to achieve departmental and institutional goals and objectives.

Key responsibilities

Financial Management

• Source, select and negotiate for the best discounts on trade prices for all stock and non-stock items.
• Ensuring products of best quality and standards as per the regulatory requirements

Administration

• Assist in managing and following up local, regional and import in case of delays or out of stocks.
• Meet with staff and vendors to discuss any issues arising from either side and ensure smooth relationship between the two.
• Source for new suppliers that have better quality products and negotiate better prices
• Interview vendors and visit suppliers' sites and distribution centers to examine and learn about products and prices.
• Work out delivery schedule with suppliers, such as when products will be delivered.

Quality Control

• Evaluate suppliers based on price, quality and delivery time.
• Evaluate and monitor contracts to be sure that vendors and suppliers comply with the terms and conditions of the contract and to determine need for changes.
• Attend meetings, CME’s and conferences to learn about new industry trends and make contacts with suppliers

Coordination

• Identify high value and fast-moving product lines, negotiate & fix prices.
• Coordinate with suppliers to ensure on-time delivery.
• Monitor and co-ordinate deliveries of items between suppliers to ensure that all items are delivered to each warehouse/site/store on time.
• Monitor and co-ordinate deliveries of items between suppliers (local and regional).
• Coordinate with the JCIA team in accordance with the JCIA requirements.

Reporting

• Maintain complete updated purchasing records/data and pricing in the system.
• Maintain and review records of existing contracts.
• Monitor the seamless flow of invoices to the documentation team
• Ensure compliance with institution policies and procedures and do regular checks on the teams reporting to me to confirm their adherence to the same.

Qualifications, Experience and Skills required:

• Bachelors Degree in Supply Chain Management.
• 3 years’ work experience in the field of supply chain management
• Basic knowledge of Inventory Control systems
• Business letters & report writing skills
• Proficiency in MS Office – MS Excel, MS word, MS PowerPoint, etc.
• Ability to work in a team and also independently
• Interpersonal & Communication skills
• Attention to detail
• Good organization and administrative skills
• Good leadership skills.

Job Purpose

This position will be responsible to perform duties associated with the talent management aspect of learning and organizational development. It will specifically work to support the activities of performance management and capacity building initiatives in the region. This will include supporting in the running and closing of the annual performance cycle and related activities as well as the operational cycle management, coordination, and execution of all capacity building initiatives under the Aspire programme including management traineeship, graduate traineeship and internships at the University for campuses in East Africa. These programmes will be carried on with the overall talent development strategy and in line with the programmes followed in campuses in Pakistan. Additionally, this position will contribute to planning, designing, organizing, facilitating, and maintaining records and initiatives of capacity building programmes that are taken up throughout the year.

Key responsibilities:

• Closing the performance cycle for relevant areas in accordance with the defined timelines.
• Supporting in establishing Performance Improvement Plans (PIP) for identified individuals in the region.
• Assist with a successful end-to-end cycle of graduate programmes or recruitment cycles for capacity building initiative for the organization.
• In coordination with relevant functions, execution of complete life cycle of traineeship and internship programmes including onboarding, development, retention, and performance management.
• Contribute in implementation of creative and innovative sourcing strategies and techniques to build a pipeline of qualified candidates for capacity building of the organization.
• Implementing strategies to develop and retain talent on traineeship level in the organization and defining the recruitment goals in East Africa under supervision of Assistant Manager, Aspire Programme.
• Obtaining requisites from various departments and corporate heads regarding their needs for management/graduate trainees.
• Overseeing the execution of the Assessment Centre and facilitating interviews for the short-listed candidates.
• Extending job offer and negotiating terms of employment contract with the selected candidates.
• Overseeing the onboarding and orientation of the trainees.
• Managing and monitoring performance with the relevant departments.
• Assist in review of candidate profiles and assessment performance to make hiring decisions.
• Prepare documentation and other necessary requirements for offer placement and onboarding.
• Assist in overseeing the onboarding process of the trainees and their orientation phase as well as rotations of trainees during the period of traineeship.
• Assist and coordinate assigned activities related to the full life cycle of programmes offered under the ASPIRE banner (pre-hiring, hiring and post hiring activities).
• Maintain records of all trainees to build systematic statistical information
• Monitor and review the feedback of learning and development programmes for the trainees
• Contribute in building a positive and achievement-oriented work environment for trainees onboard.

Qualifications, Experience and Skills required:

• Bachelor's / master’s degree in business administration
• At least 3 years of professional work experience in Human Resources
• Demonstrated experience of execution and evaluation of hiring activities and techniques
• Exposure to recruitment and managing employee life cycles activities
• Strong planning and management skills and ability to apply these skills effectively
• Strong self-management with a high level of energy and flexibility.
• Experienced in creating and sustaining productive relationships with external and internal clients.
• Prior experience in managing staffing projects and initiatives.
• Ability to work well within teams with a diverse population base.
• Good organizational and time management skills.
• Excellent interpersonal and communication skills with attention to detail.
• Strong stakeholder management skills with an ability to diplomatically handle difficult/sensitive issues of stakeholders.
• Ability to analyze and solve problems

Position Summary

The AKUH@Home field nurse aims to provide care that is compassionate, safe, ethical, patient- and family-centered, culturally congruent and evidence-based to enhance quality of life, augment accessibility and continuity of care, and improve patient outcome. The position holder will be responsible for providing community based services which include comprehensive nursing assessment, patient advocacy, exquisite care-coordination of medical care teams, routine medication administration and supportive care measures under clinical supervision.

Responsibilities:

• Perform comprehensive patient and environmental assessments related to home health needs
• Develop care plan in consultation with clinician
• Coordinate and implement care delivery while anticipating patient care needs across the continuum, utilizing nursing process (assessment, diagnosis, planning, implementation and evaluation)
• Provide nursing care, administer medication and perform routine clinical procedures (including vital signs, I/V cannulation, access ports, IV drug/fluid administration, phlebotomy, collection and handling of specimens, etc.) according to program policies within the prescribed plan, in the home setting
• Monitor the patient's physiological, physical and emotional response to treatment and identify patterns and trends. Able to pick up early warning signs and seek immediate support
• Evaluates patient’s response to plan of care and works in collaboration with the primary clinician to make any needed adjustments
• Support the patient and family (including psychosocial support) through disease progression, symptom management, advanced care planning and life closure, as appropriate
• Identifies learning needs of the patient and families and educates them by adapting to patient and family learning style utilizing the teach-back method.
• Fulfil safety and regulatory requirements: Perform initial and routine safety checks to ensure compliance and to assess and maintain a safe environment for patients, families, and staff in accordance with regulatory and institutional health standards.
• Ensure appropriate handling and disposal of biological and hazardous specimens/materials
• Oversee inventory management and facilitate maintenance of clinical supplies
• Ensure all near-misses, accidents, incidents and complaints are reported and to assist in the timely investigation and closure of same.
• Manage and maintain patient records for each visit

Requirements:

• KRCHN/RN/BScN from a recognized school of nursing or University
• Current licensure with the Nursing Council of Kenya
• Certification in Basic Life Support (BLS)
• Minimum requirement of 3 years’ continuous clinical experience in medical surgical Nursing. Experience in oncology, home care and/or palliative care is preferred

Job Purpose

Reporting to the Senior Manager HR, the Associate will play an integral role in assisting with the administrative employee life cycle from completion of hiring formalities and employee contracting to separation. S/he will assist in the provision of operational support to the HRBP in the wider business performing transactional/administrative HR activities.

Key responsibilities:

• In consultation with the HR manager, identify cost effective recruitment sources to attract top talent
• Prepare adverts for approval and post them on relevant job boards (Taleo, LinkedIn, print media, website, etc.).
• In consultation with the Manager, assist with the longlisting process
• Prepare for and conduct interviews for assigned levels.
• Conduct hiring and placement processes for selected candidates
• Conduct background checks in line with laid down processes and obtain employment clearance from all relevant regulatory bodies.
• Ensure all staff are issued with correct Job descriptions, which are fully signed off; and the same done after promotion and transfer of staff.
• Oversee onboarding and coordinate with additional stakeholders (e.g. IT for equipment set-up and L&D for induction training).
• Facilitate timely staff confirmations (ensuring complete and signed probation evaluation forms and departmental orientation forms are received.)
• Assist in the management of employee grievances, disputes, and disciplinary cases, ensuring an equitable and fair treatment. (organizing and documenting the disciplinary hearing process).
• Assist in organizing staff exit interviews through receipt of resignation, providing documentation to payroll and issuing certificate of service.
• Assist in the administration of the pension scheme for employees.
• Liaise with the Learning & Development team in organizing both internal and external training.
• Prepare terminal benefits forms, letter of resignation acceptance, contract conclusions and change in job status for staff members as per authority matrix for further processing.
• Manage employee separation including final settlement of retiring employees.
• Ensure completion of Quality Variance Reports/Dashboard as per laid down timelines.
• Assist in preparing relevant monthly data for various reports (e.g. leave reports, medical usage, etc.) as may be requested.
• Create, update maintain and keep safe of all staff records and files on a continuous basis.

Qualifications, Experience and Skills required:

• Bachelor’s degree in HR/ Business Administration or equivalent
• Diploma/ Higher Diploma in HR
• Valid CHRP licensure or evidence of ongoing efforts to pursue one
• 3 years’ relevant work experience
• Proven history of providing People/HR administrative support to a large, multi-site, multi-disciplined organization.
• Experience of assisting with HR Processes.
• Proficient in the use of IT, and good working knowledge of Microsoft Applications such as Word, Excel & Outlook.
• Problem solving and managing tight deadlines.
• Prioritization of own workload in a busy office environment.
• Accurate and timely data entry onto people systems – ensuring the ongoing integrity of data.
• Maintenance of up-to-date filing system – Inc. electronic files.

Job Summary

The Clinical Trial Manager (CTM) plays a pivotal role by overseeing the planning, implementation, and multi-site operations management of clinical trials across multiple sites. With a focus on ensuring adherence to regulatory requirements and ethical standards, the CTM will be fully responsible for managing timelines and overseeing all project deliverables across four sites in Kenya and Nigeria, for the Multi-National Implementation of Multimodal Strategies to promote Healthy Brain Ageing in Sub-Saharan Africa (The AFRICA-FINGERS) project, including ensuring that the execution of the clinical and non-clinical aspects of the trial are in line with study sponsor and research governance expectations.

With oversight from BMI’s Principal Investigators (PIs), the postholder will further provide clinical project management expertise for the optimal set-up of other clinical studies within the Institute, including protocol development, obtaining regulatory approvals, recruiting participants, managing data collection and analysis, and ensuring compliance with all relevant guidelines and protocols throughout the trial lifecycle. By efficiently managing clinical trials, the CTM helps advance research initiatives aimed at understanding and treating neurological disorders, ultimately contributing to the institute's overarching objectives in the field of brain health.

Responsibilities

• Develop and implement clinical trial protocols in collaboration with the research team and Principal Investigator(s).
• Coordinate with regulatory agencies to obtain necessary approvals for clinical trials and ensure compliance with all applicable regulations and guidelines.
• Manage the development of contractual agreements and other regulatory files including data use, data transfer and material transfer agreements.
• Coordinate with research partners and stakeholders to establish clinical trial sites, ensuring compliance with regulatory requirements and ethical standards.
• Develop and implement participant recruitment strategies in collaboration with the study team and external partners.
• Track and analyse recruitment data to assess the effectiveness of different strategies and adjust as needed.
• Conduct site visits to monitor the progress of the trial and assess compliance with protocol and regulatory requirements.
• Monitor adverse events and serious adverse events reporting, ensuring timely and accurate documentation and reporting to regulatory authorities.
• Monitor data quality and integrity throughout the trial, identifying and addressing any discrepancies or issues.
• Collaborate with biostatisticians and statistical programmers to ensure accurate and timely analysis of trial data.
• Develop and execute a study close-out plan in collaboration with the study team, sponsors, and regulatory authorities.
• Support in manuscript development for peer-reviewed journals and present findings at conferences, develop policy briefs and disseminate research findings to relevant stakeholders.

Requirements

•  A master’s degree in a scientific or related field is required; an advanced degree such as a PhD is highly preferred
• Expert knowledge of clinical research operations, Good Documentation Practices, ICH GCP, FDA CFR and other relevant regulations as well as Declaration of Helsinki and relevant country-specific regulations is required.
• Minimum 5 years relevant experience in clinical trial operations, including 3 years in clinical trial management.
• Experience leading multi-disciplinary clinical trial teams, effectively delivering clinical trials at high quality, on time and within budget is required.
• Familiarity with Alzheimer’s disease and related dementias (ADRD) and/or global health and managing trials in Sub-Saharan Africa is highly desirable.
• Ability to mentor other clinical operations staff is required.
• Experience with electronic document management systems as well as electronic data capture systems is required.

JOB PURPOSE

• To support the implementation of quality and patient safety; enforce compliance with the hospital quality program across assigned departments, working together with the unit leadership and carrying out scheduled quality audits, guiding in corrective action formulation and implementation.
• To support the implementation of utilization management across assigned clinical departments in order to deliver cost effective patient care and address risk.
• To provide Physician liaison and clinical corporate client support, working closely with care managers.

RESPONSIBILITIES

Coordination of development/review of quality and patient safety policies, procedures and processes.

• Provide support/guidance in the review of relevant policies to conform to the quality and patient safety standards of the hospital
• Lead the development of Policies and procedures where required.
• Support assigned departments in process reengineering to optimize operational efficiency and patient care

 Integration of the hospital quality program into the departmental/unit agenda.

• Guide the interpretation and implementation of developed policies and procedures in the context of the quality and patient safety framework.
• Constantly involved in the training and communication of quality and patient safety issues and standards/best practice throughout the assigned areas.
• Review accreditation and regulatory agencies survey /internal quality audit findings and support the development and implementation of corrective/preventive action plans to address non-compliance.

Support the enforcement and monitoring of compliance with the hospital quality program in assigned areas.

• Directs and supports the collection, measurement and presentation of data required for monitoring and improving quality and patient safety.
• Leads the Hospital in conducting Root Cause Analysis (RCA) for sentinel and adverse events
• Identifies opportunities for continuous quality improvement and supports the implementation of CQI activities in assigned areas.
• Support departmental leaders in identification of relevant utilization management indicators
• Support the implementation of departmental utilization management priorities.
• Support departmental leaders in the collection and application of utilization management data in quality improvement activities.

Support assigned departments in optimal resource utilization management.

• Support departmental leaders in identification of relevant utilization management indicators
• Support the implementation of departmental utilization management priorities.
• Support departmental leaders in the collection and application of utilization management data in quality improvement activities.

Support the collection and aggregation of utilization management data in clinical departments.

• Create department and physician-based databases for identified utilization management indicators
• Liaise with relevant clinical departments to ensure timely and complete utilization management data collection.
• Identify and recommend requisite IT support in utilization management data collection, aggregation and analysis.
• Provide timely utilization management outcome reports to the clinical director and clinical departmental leaders to facilitate utilization improvement initiatives.
• Support assigned departments to optimize utilization Management data collection and application

Creation and management of clinical departmental Quality Variance Reports.

•  In liaison with the clinical department, support persons and departmental leaders, support the creation of wholesome QVRs that incorporate all quality indicators for the department.
• Train departmental leaders and staff in utilization management data collection.
•  Identify gaps and challenges in timely data collection within the clinical departments and escalate to the clinical director for action.
• Support the departments in timely updates of the QVRs as set in policy, month by month.
• Liaise with the hospital statistician to achieve the integration of data in departmental QVRs into an institutional QVR.
• Coordinate the clinical departments support persons under the guidance of the clinical director for clinical quality data validation.

Aggregation and analysis of clinical audit data

• Aggregate data from clinical departmental audits for use by various stakeholders.
•  Analyze and organize clinical audit data to reflect trends and inform action planning.
•  Advice the clinical director on unfavorable trends in UM indicators for timely remedial action.

 Quality audit

• Continuously audit compliance with the hospital quality and safety program in assigned areas.
• Participate in scheduled periodic hospital-wide audit activities.

Physician Liaison

• Coordinate the closure of matters arising from physician feedback for improved physician satisfaction and participation
• Develop appropriate indicators and targets and regularly report performance.

Provide clinical support to corporate clients via care managers

• Liaise with care managers to address clinical complaints/challenges of corporate clients in a timely version.
•  Analyze clinical issues related to corporate clients and provide advice leading to the improvement of service contracts and risk management approaches

Other responsibilities

• Carry out any other lawful tasks as may be assigned by the Quality Director /COS from time to time.          

  Education Qualifications & Skills required

• Minimum Bachelors University degree in Nursing. A master’s degree is preferred.
• Must be registered with the Nursing Council
• Health Management background would be advantageous
• MS Office proficiency    
• Minimum of three years’ experience in direct and indirect clinical care activities in a healthcare institution.
• In-depth understanding of good clinical practice requirements.
• Have strong experience and knowledge of clinical monitoring functions with knowledge of clinical research. 
• Excellent problem-solving skills and the ability to manage multiple tasks.
• Excellent data analytical and presentation skills
• Good leadership/people skills.  
• Excellent communication, interpersonal and presentation skills
• Ability to work in multidisciplinary teams
• Ability to manage own workload and prioritize effectively.
• Effective time management and organizational skills

Responsibilities:

• Coordinate development/review of quality and patient safety policies, procedures, and processes
• Guide the interpretation and implementation of developed policies and procedures in the context of the quality and patient safety framework
• Constantly be involved in the training and communication of quality and patient safety issues and standards/best practice throughout the assigned areas
• Review accreditation and regulatory agencies survey /internal quality audit findings and support the development and implementation of corrective/preventive action plans to address non-compliance
• Direct and support the collection, measurement and presentation of data required for monitoring and improving quality and patient safety
• Lead Outreach Division in conducting Root Cause Analysis (RCA) for sentinel and adverse events
• Identify opportunities for Continuous Quality Improvement and support the implementation of CQI activities in Outreach Division
• Support clinic leaders in identification of relevant utilization management indicators
• Create department and physician-based data bases for identified utilization management indicators
• Continuously audit compliance with the quality and safety program in assigned areas
• Coordinate closure of matters arising from physician feedback for improved physician satisfaction and participation
• Provide clinical support to corporate clients via care managers

Requirements:

• Minimum of an undergraduate degree in a Medical/clinical field; a Master’s degree in Business or Health related field preferred.
• Health Management background would be an added advantage
• Three or more years’ experience in direct and indirect clinical care activities in a healthcare institution
• In-depth understanding of good clinical practice requirements
• Have strong experience and knowledge of clinical monitoring functions with knowledge of clinical research
• Excellent problem-solving skills and the ability to manage multiple tasks
• Excellent data analytical and presentation skills
• Excellent communication and interpersonal skills

Key Responsibilities:

The incumbents will offer seamless support towards the provision of HR functional support.  This will include but not limited to:

• Meeting scheduling – handling bookings, minute taking, participant confirmations.
• Drafting all HR related correspondence using prescribed templates.
• Support in administration of medical benefits for employees and eligible dependents.
• Processing of resignations accepted at departmental level.
• Support in sending triggers to Departments to facilitate preparation of contract extensions/conclusions as and when required.
• Assist in ensuring timely confirmation of new staff on completion of probation.
• Timely enrolment of benefits in line with institutional policy.
• Provide support in processing pension/provident fund withdrawal forms to Jubilee Insurance.
• Ensure that clearance forms and final letters are sent to finance in a timely manner to facilitate payment of final dues.
• Provide support in responding to leave queries/troubleshooting.
• Record management - filing HR correspondences on physical files and DOC-IT
• Updating HR Quality Variance Reports before the 5th of the following month
• Support in processing monthly pool forms
• Support in primary source verification of academic certifications for new employees
• Any other duties that may be assigned from time to time.

Qualifications, Experience and Skills required:

• Diploma/Higher Diploma in Human Resource Management
• 1 - 2 years’ HR administrative work experience in a busy HR set up
• Working knowledge of the Kenyan labor laws
• Proficiency in MS office packages
• Excellent written and verbal communication skills
• Demonstrated excellence in organizing priorities.
• Good customer service
• Good analytical skills
• Ability to work under pressure.
• Demonstrated ability to preserve confidentiality.