Professionalized Services Manager Makueni

Key Responsibilities

• Assess current WASH service provision, focusing on Rural Water Cooperative (RWC), and identify opportunities for improvement.
• Develop and implement strategies to maximize UPTIME, ensure Carbon Credit reporting requirements are realized, and enhance overall service quality.
• Enhance collaboration between RWC requirements and Water Mission staff to exchange information and share experiences to address challenges quickly and optimize service delivery.
• Analyze the country program structure to identify opportunities for future build-up of the team to meet the country program goals.
• Use ROI analysis for decision-making to achieve the impact goals.
• Help lead the operationalization of Assetas management system, customized to the country program's unique needs.
• Ensure proper training and capacity building for staff involved in asset management activities.
• Engage in developing innovative models of professionalized services tailored to the country program.
• Support the establishment of a Water Utility entity and strengthen governance, policies, and regulations for effective water utility management.
• Develop and implement capacity-building programs and training workshops to enhance the skills and knowledge of utility management.
• Monitor key performance indicators (KPIs) and benchmarks to assess the effectiveness of revenue generation strategies and identify areas for improvement of the established utilities.
• Prepare comprehensive reports and presentations documenting outcomes of the projects and utilities, lessons learned, and best practices to inform stakeholders.
• Build relationships with other key stakeholders, including Government of Kenya (esp. Ministry of Water), NGOs, and others that support achieving desired objectives.
• Help build and manage required key capacities including water system operators and professionalized services focused staff.
• This position will require a ‘hands on’ participation in solving problems in the field.

Other tasks as may be assigned.

Qualifications, and Experience

Relationship and Alignment

• Personal and growing relationship with Jesus Christ.
• Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.

Qualifications and Experience

• Bachelor’s or master’s degree in civil engineering, Environmental Engineering, Water Resources Management, or a related field. An added degree in Business (such as an MBA) is a plus.
• A minimum of four years of experience in the WASH sector.
• Proven track record of driving results, achieving targets, and managing WASH projects in a dynamic and challenging environment.